Customer Reviews for City Trailer Sales
(U-Haul Neighborhood Dealer)

425 reviews

405 N Alexander Ave   Port Allen, LA 70767

(225) 343-0575

Office Hours

  • Mon-Fri: 7:30 am–4 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(225) 343-0575

405 N Alexander Ave
Port Allen, LA 70767

Services at this Location:

Office Hours

  • Mon-Fri: 7:30 am–4 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

NORMAN A 
Rating:
5.0

Customer did not leave a comment.

Rita B 
Rating:
2.0

These are the issues that that need improving: This location was not helpful unless I paid extra which i did! I never had a transport & U haul truck before, the owner did show me how any thing worked and had to find the transport in the many he had in lot, it was drizzling rain also. At the end when his worker that I paid did not know how to hook up the vechile on transport the owner came out and help.

Helen D 
Rating:
1.0

I’m not sure if this location is responsible for maintaining this particular truck, but I paid for a truck that leaked through the seatbelt when it rained. In other words, in dangerous road conditions, water poured in over my shoulder and onto my lap the duration of the rain. Making it even MORE dangerous. Someone know about the problem and threw mothballs on the truck to cover up the mildew smell. For 2 days of driving I had to smell mothballs, my clothes smelled like mothballs, and for one of those days, I was drenched, and had to drive with a wet ass for almost eight hours. I would rather pay more elsewhere than to deal with other bullshit that an already stressful move and cross country drive.

Steven J 
Rating:
4.0

Customer did not leave a comment.

Darwin P 
Rating:
5.0

The staff at that location was friendly and helpful.

Fredia S 
Rating:
4.0

Customer did not leave a comment.

Ray M 
Rating:
5.0

Customer did not leave a comment.

carlos s 
Rating:
4.0

Customer did not leave a comment.

Richard R 
Rating:
4.0

Customer did not leave a comment.

Stephanie W 
Rating:
5.0

Quick fast convenient

juan a 
Rating:
4.0

Customer did not leave a comment.

Roderick B 
Rating:
5.0

Customer did not leave a comment.

Jemish P 
Rating:
5.0

Everything was great thanks

tami b 
Rating:
4.0

Customer service was great! They made things easy by getting us in and out. I definitely Appreciate the professionalism and the kindness of wanting to service the customer. Definitely makes me want to do business with them again if needed.

joskie f 
Rating:
5.0

Great service

terrell r 
Rating:
5.0

Customer did not leave a comment.

Juan P 
Rating:
5.0

It was a perfect experience. I can't see where anything needed improving!!!

richard h 
Rating:
5.0

Customer did not leave a comment.

Sheila C 
Rating:
5.0

The man working that morning was very nice and quick to check me in. The trailer was ready and easy to hookup. He even offered his help

Mason M 
Rating:
5.0

Customer did not leave a comment.

Caryl C 
Rating:
5.0

Customer did not leave a comment.

Twanda G 
Rating:
3.0

My comments about the experience are not specifically applicable to this pick up location. We had a rough experience with Uhaul and are in process of dispute resolution regarding overage mileage charges.

Jenny S 
Rating:
5.0

I paid for an extra day, thinking I need it longer and you would be better informed than me just keeping it longer, but I did not need it. Your policy does not allow for refunding for miscalculated timing. This is not a good policy and it leaves a vey bad impression in the customer's attitude and thoughts and thus poor rating.

WAYNE S 
Rating:
5.0

Customer did not leave a comment.

LOGAN W 
Rating:
5.0

City Trailer Sales in Port Allen is a great business.

Kim P 
Rating:
4.0

Customer did not leave a comment.

shelia d 
Rating:
4.0

Customer did not leave a comment.

brandon b 
Rating:
5.0

Customer did not leave a comment.

John J 
Rating:
5.0

Customer did not leave a comment.

GERALD E 
Rating:
3.0

There’s something wrong with that truck. It wouldn’t start every time it took an hour and a half on Saturday and Sunday it took an hour and fifteen minutes so that made me late taking it back. I’m not impressed with U-Haul!!!!

sharon n 
Rating:
5.0

Nothing at this location. They even helped me unhook trailer. Good People.

kevin m 
Rating:
5.0

Customer did not leave a comment.

Lisa W 
Rating:
5.0

Customer did not leave a comment.

Felicia M 
Rating:
5.0

Customer did not leave a comment.

RICHARD A 
Rating:
4.0

Customer did not leave a comment.

Mark P 
Rating:
3.0

Just confusing. Took me a while to figure out we’re the key box was with no help.

Dewitte R 
Rating:
5.0

Nice folks, prompt service!!

Don A 
Rating:
5.0

Customer did not leave a comment.

Lemanuel T 
Rating:
4.0

Customer did not leave a comment.

Joel G 
Rating:
5.0

Customer did not leave a comment.

ANNETTE C 
Rating:
4.0

Customer did not leave a comment.

Lori S 
Rating:
1.0

This location is too small and on a side road with adjoining businesses. It's terrible for returning large trucks.

Sherry B 
Rating:
3.0

Same as above

Judy A 
Rating:
5.0

Customer did not leave a comment.

Richard A 
Rating:
5.0

Customer did not leave a comment.

Ayofemi F 
Rating:
5.0

Not a thing

Rodney F 
Rating:
4.0

Customer did not leave a comment.

AVERY G 
Rating:
5.0

Customer did not leave a comment.

Phillip S 
Rating:
3.0

Customer did not leave a comment.

Daniell W 
Rating:
3.0

Only complaint was , I didn’t like I couldn’t drop uhaul off in plaquemine, la when they had an location there.

Lisa B 
Rating:
5.0

Customer did not leave a comment.

George D 
Rating:
5.0

Customer did not leave a comment.

William B 
Rating:
3.0

Put the gas on the correct gas and still was chraged

Dalanna B 
Rating:
2.0

Not too special of a place. Nothing compaired to the pick up location!

Kenneth L 
Rating:
4.0

Oil the strap ratchets and check tires

Tony H 
Rating:
5.0

Customer did not leave a comment.

Louis F 
Rating:
5.0

Customer did not leave a comment.

Dennis B 
Rating:
5.0

Customer did not leave a comment.

dana j 
Rating:
5.0

We cleaned the truck and didn’t get $25 refund like in beck truck

Charmonta A 
Rating:
3.0

Customer did not leave a comment.

BRITTANY M 
Rating:
5.0

After 2 months of working with another moving company they dropped us on pick up day. After a bit of panic I drove straight to a U-Haul location. After telling my story the 3 employees sprang to action and helped me get connected to a representative who managed to find us a cross country truck and car hauler! I could not be happier! Well done U-Haul. You saved the day.

James N 
Rating:
5.0

Customer did not leave a comment.

Seth S 
Rating:
5.0

Customer did not leave a comment.

Clifford W 
Rating:
3.0

Customer did not leave a comment.

Frederic G 
Rating:
5.0

Customer did not leave a comment.

William S 
Rating:
2.0

The inside of the vehicle was filthy and the truck was so out of alignment that I had to keep it under 55 mph.

Steven R 
Rating:
5.0

Customer did not leave a comment.

Norman L 
Rating:
5.0

Customer did not leave a comment.

James S 
Rating:
1.0

Premises and assistance was good. BUT, I was allowed to leave with a tire that would in 3 hours lose a significant amount of tread. Not acceptable.

WILFRED B 
Rating:
5.0

No improvement needed

HAROLD L 
Rating:
5.0

Customer did not leave a comment.

Brian P 
Rating:
4.0

The turn in area is very tight to get in and out of.

susie w 
Rating:
5.0

Customer did not leave a comment.

Jamie F 
Rating:
4.0

Customer did not leave a comment.

milan c 
Rating:
5.0

Customer did not leave a comment.

MARK W 
Rating:
2.0

Customer did not leave a comment.

Sheldon A 
Rating:
4.0

Customer did not leave a comment.

PEGGY H 
Rating:
5.0

I find no fault, everything where excellent.

GREGORY H 
Rating:
5.0

Great service and good people.

ROLAND M 
Rating:
5.0

Customer did not leave a comment.

Trisha S 
Rating:
3.0

Location was closed

Jackie B 
Rating:
5.0

Customer did not leave a comment.

YOLANDA P 
Rating:
5.0

City trailers was very nice and accommodating. But I had a bad experience with U-Haul. I made a reservation 2 weeks in advance of me needing it. The place I reserved was closed down. I called the 800 number to let them know and they told me they will call me back Thursday or Friday before I needed it. No call. I called Friday evening only to be told we don’t have a truck within 50 miles of you and they canceled my reservation. So I called around looking for a truck and could not find one. I called back to the 800 number and told the rep, y’all canceled my reservation but I need a truck. And then she told me about city trailers was going to have one at 12. The people were late turning it in so the guy called him and told him I was waiting. This was after I had drove an hour to get this truck.. Still didn’t up getting the truck for another 2-3 hours because U-Haul system went down. The guy kept trying it. Times have really changed this has never been my experience with U-Haul until now. I’m very upset about this. For the amount I paid I feel like I should have had a better experience. Please don’t call me offering me a free or discount on storage . I DON’T NEED IT.

Trishenia S 
Rating:
5.0

Customer did not leave a comment.

GARY O 
Rating:
5.0

Nothing!!!

GREGORY A 
Rating:
1.0

It was raining. The truck was parked almost 2 football fields from the check-in. I asked for a ride because it was raining they shook their head no. One service technician went looking for an umbrella when he didn't find one he said come on. Now I am a customer and 62 years old at that. I deserve to be treated with respect.

Rose C 
Rating:
5.0

Customer did not leave a comment.

Kenny J 
Rating:
5.0

Customer did not leave a comment.

LYLE H 
Rating:
5.0

Very very good customer service!$

TAMIKA T 
Rating:
5.0

Your location at Tiger Fuel Mart on Highland Road in Baton Rouge LA. Is very much rude and although I was on the phone in the parking lot looking at multiple vehicle towing trailer and dolls was told they had none... I understand reserved but passing location today I saw the same dollys and trailers that tells me they weren't reserved when I needed the rental.....such a jerk

JOHNNY M 
Rating:
5.0

Customer did not leave a comment.

ARMAND L 
Rating:
4.0

More selection needed

JOSEPH C 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C 
Rating:
5.0

Love this location they are very nice and know how to please their customers!! They have the best customer service skills!!

TAMIKA T 
Rating:
5.0

Customer did not leave a comment.

Rodney F 
Rating:
3.0

Customer did not leave a comment.

Marc W 
Rating:
2.0

Lower the rates on the U-Haul. And make it to where anybody can purchase the unlimited miles even if it is town to town

ANOTHY H 
Rating:
5.0

Lance and Robert were great to work with! I would recommend City Trailer Sales not only for your Uhaul needs, they have a nice selection of trailers, weed trimmers, blowers parts and more! Thank you!

ANGELA D 
Rating:
4.0

Process of renting, picking up, and returning trailer was easy. Easy to contact store via phone for questions. If the trailer was better maintained, this would have been 5 stars. Condition of trailer was less than poor. Two small nails in left rear tire Tire was low when we checked it before loading. Aired it up and it held air for the trip. 3 of 4 tail lights don't work (only the top right works).

LORRIE R 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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