Customer Reviews for City Trailer Sales
(U-Haul Neighborhood Dealer)

385 reviews

405 N Alexander Ave   Port Allen, LA 70767

(225) 343-0575

Hours

  • Mon–Fri
    7:30 am–4 pm
  • Saturday
    8 am–12 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(225) 343-0575

405 N Alexander Ave
Port Allen, LA 70767

Services at this Location:

Hours

  • Mon–Fri
    7:30 am–4 pm
  • Saturday
    8 am–12 pm
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ANNETTE C. 
Rating:
4.0

Customer did not leave a comment.

Lori S. 
Rating:
1.0

This location is too small and on a side road with adjoining businesses. It's terrible for returning large trucks.

Sherry B. 
Rating:
3.0

Same as above

Judy A M. 
Rating:
5.0

Customer did not leave a comment.

Richard A. 
Rating:
5.0

Customer did not leave a comment.

Ayofemi F. 
Rating:
5.0

Not a thing

Rodney F. 
Rating:
4.0

Customer did not leave a comment.

AVERY G. 
Rating:
5.0

Customer did not leave a comment.

Phillip S. 
Rating:
3.0

Customer did not leave a comment.

Daniell W. 
Rating:
3.0

Only complaint was , I didn't like I couldn't drop uhaul off in plaquemine, la when they had an location there.

Lisa B. 
Rating:
5.0

Customer did not leave a comment.

George D. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
3.0

Put the gas on the correct gas and still was chraged

Dalanna B. 
Rating:
2.0

Not too special of a place. Nothing compaired to the pick up location!

Kenneth L. 
Rating:
4.0

Oil the strap ratchets and check tires

Tony H. 
Rating:
5.0

Customer did not leave a comment.

Louis F. 
Rating:
5.0

Customer did not leave a comment.

Dennis B. 
Rating:
5.0

Customer did not leave a comment.

dana J. 
Rating:
5.0

We cleaned the truck and didn't get $25 refund like in beck truck

Charmonta A. 
Rating:
3.0

Customer did not leave a comment.

BRITTANY M. 
Rating:
5.0

After 2 months of working with another moving company they dropped us on pick up day. After a bit of panic I drove straight to a U-Haul location. After telling my story the 3 employees sprang to action and helped me get connected to a representative who managed to find us a cross country truck and car hauler! I could not be happier! Well done U-Haul. You saved the day.

James N. 
Rating:
5.0

Customer did not leave a comment.

Seth S. 
Rating:
5.0

Customer did not leave a comment.

Clifford W. 
Rating:
3.0

Customer did not leave a comment.

Frederic G. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
2.0

The inside of the vehicle was filthy and the truck was so out of alignment that I had to keep it under 55 mph.

Steven R. 
Rating:
5.0

Customer did not leave a comment.

Norman L. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
1.0

Premises and assistance was good. BUT, I was allowed to leave with a tire that would in 3 hours lose a significant amount of tread. Not acceptable.

WILFRED B. 
Rating:
5.0

No improvement needed

HAROLD L. 
Rating:
5.0

Customer did not leave a comment.

Brian P. 
Rating:
4.0

The turn in area is very tight to get in and out of.

susie W. 
Rating:
5.0

Customer did not leave a comment.

Jamie F. 
Rating:
4.0

Customer did not leave a comment.

milan C. 
Rating:
5.0

Customer did not leave a comment.

MARK W. 
Rating:
2.0

Customer did not leave a comment.

Sheldon A. 
Rating:
4.0

Customer did not leave a comment.

PEGGY H. 
Rating:
5.0

I find no fault, everything where excellent.

GREGORY H. 
Rating:
5.0

Great service and good people.

ROLAND M. 
Rating:
5.0

Customer did not leave a comment.

Trisha S. 
Rating:
3.0

Location was closed

Jackie B. 
Rating:
5.0

Customer did not leave a comment.

YOLANDA P. 
Rating:
5.0

City trailers was very nice and accommodating. But I had a bad experience with U-Haul. I made a reservation 2 weeks in advance of me needing it. The place I reserved was closed down. I called the 800 number to let them know and they told me they will call me back Thursday or Friday before I needed it. No call. I called Friday evening only to be told we don't have a truck within 50 miles of you and they canceled my reservation. So I called around looking for a truck and could not find one. I called back to the 800 number and told the rep, y'all canceled my reservation but I need a truck. And then she told me about city trailers was going to have one at 12. The people were late turning it in so the guy called him and told him I was waiting. This was after I had drove an hour to get this truck.. Still didn't up getting the truck for another 2-3 hours because U-Haul system went down. The guy kept trying it. Times have really changed this has never been my experience with U-Haul until now. I'm very upset about this. For the amount I paid I feel like I should have had a better experience. Please don't call me offering me a free or discount on storage . I DON'T NEED IT.

Trishenia S. 
Rating:
5.0

Customer did not leave a comment.

GARY O. 
Rating:
5.0

Nothing!!!

GREGORY A. 
Rating:
1.0

It was raining. The truck was parked almost 2 football fields from the check-in. I asked for a ride because it was raining they shook their head no. One service technician went looking for an umbrella when he didn't find one he said come on. Now I am a customer and 62 years old at that. I deserve to be treated with respect.

Rose C. 
Rating:
5.0

Customer did not leave a comment.

Kenny J. 
Rating:
5.0

Customer did not leave a comment.

LYLE H. 
Rating:
5.0

Very very good customer service!$

TAMIKA T. 
Rating:
5.0

Your location at Tiger Fuel Mart on Highland Road in Baton Rouge LA. Is very much rude and although I was on the phone in the parking lot looking at multiple vehicle towing trailer and dolls was told they had none... I understand reserved but passing location today I saw the same dollys and trailers that tells me they weren't reserved when I needed the rental.....such a jerk

JOHNNY M. 
Rating:
5.0

Customer did not leave a comment.

ARMAND L. 
Rating:
4.0

More selection needed

JOSEPH C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
5.0

Love this location they are very nice and know how to please their customers!! They have the best customer service skills!!

TAMIKA T. 
Rating:
5.0

Customer did not leave a comment.

Rodney F. 
Rating:
3.0

Customer did not leave a comment.

Marc W. 
Rating:
2.0

Lower the rates on the U-Haul. And make it to where anybody can purchase the unlimited miles even if it is town to town

ANOTHY H. 
Rating:
5.0

Lance and Robert were great to work with! I would recommend City Trailer Sales not only for your Uhaul needs, they have a nice selection of trailers, weed trimmers, blowers parts and more! Thank you!

ANGELA D. 
Rating:
4.0

Process of renting, picking up, and returning trailer was easy. Easy to contact store via phone for questions. If the trailer was better maintained, this would have been 5 stars. Condition of trailer was less than poor. Two small nails in left rear tire Tire was low when we checked it before loading. Aired it up and it held air for the trip. 3 of 4 tail lights don't work (only the top right works).

LORRIE R. 
Rating:
5.0

Customer did not leave a comment.

Sandra K. 
Rating:
3.0

Location did not have the appliance dolly and furniture dolly I reserved. Took a while for them to figure out how to issue a refund. Didn't attempt to find the dollies at another location.

Chelsie B. 
Rating:
5.0

Courteous and helpful.

George D. 
Rating:
5.0

Very helpful.

George D. 
Rating:
5.0

Customer did not leave a comment.

DANIEL S. 
Rating:
5.0

Great customer service!! Always making sure the customers are satisfied

TAMIKA T. 
Rating:
4.0

Customer did not leave a comment.

MARK S. 
Rating:
5.0

Customer did not leave a comment.

HERMAN D. 
Rating:
5.0

Customer did not leave a comment.

LISA B. 
Rating:
1.0

Customer did not leave a comment.

Rebecca C. 
Rating:
5.0

Customer did not leave a comment.

ROUDOLPH H. 
Rating:
5.0

They were very patient, but could not understand why I was charged an extra $160.00.

Marvin W. 
Rating:
5.0

Customer did not leave a comment.

KAYLA J. 
Rating:
5.0

Customer did not leave a comment.

clarence W. 
Rating:
5.0

Everyone was very informative at this location

Larry J. 
Rating:
3.0

The mileage I left with was incorrect, I feel it should have been exact and someone should have walked me to the vehicle itself, I had to find it on my own.

Amber A. 
Rating:
1.0

Customer service was trash! The representative was rude. After signing my contract and went outside to hook the trailer to my vehicle, I noticed they the chain hooks were bent and could not securely fit in the designated loop. When I asked the rep if he could help fix the issue, he rudely replied that it was my problem and that I should go to the hardware store and buy clamps and fix it myself… I have been doing business with u-haul for over 10 years for bothering business and personal use and this was by far the worst experience I have ever had.

Jamil N. 
Rating:
5.0

Customer did not leave a comment.

ODOM V. 
Rating:
5.0

Nothing everything was great!!

TAMIKA T. 
Rating:
5.0

Fast good service

LOGAN L. 
Rating:
5.0

Customer did not leave a comment.

DUSTY D. 
Rating:
5.0

Customer did not leave a comment.

Christine S. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
3.0

Customer did not leave a comment.

Grace D. 
Rating:
5.0

Customer did not leave a comment.

Jeremiah R. 
Rating:
4.0

Customer did not leave a comment.

ROLAND L. 
Rating:
5.0

Customer did not leave a comment.

Jason R. 
Rating:
4.0

Customer did not leave a comment.

Kenny H. 
Rating:
3.0

We dropped off the U-haul after closing hours. There was a sign inside the U-haul that you could save $25 by cleaning the U-haul and folding the blankets. I did both but when I received my final statement, I did not receive a $25 credit but I did get charged for the extra mileage.

eric T. 
Rating:
3.0

The location was closed at 2:50 pm on Saturday even though the sign read it closes at 3:00pm. After calling the pickup location and waiting on hold, I got no usable help. Finally, after not being able to work the return via the website, an individual named Aaron (call center) told me to just drop the keys in the box. I lost almost an hour in front of City Trailer Sales trying to return via the app / website and calling for assistance.

FRANK B. 
Rating:
5.0

City Trailer Sales made the process extremely easy and quick. The truck was clean with a full tank of fuel when I picked it up. I will rent from City Trailer Sales again and recommend this location to friends/family.

Benjamin D. 
Rating:
5.0

Customer did not leave a comment.

ALEX L. 
Rating:
4.0

Customer did not leave a comment.

Latoria J. 
Rating:
5.0

Lower Prices 😃

thomas W. 
Rating:
5.0

Customer did not leave a comment.

Andrea A. 
Rating:
4.0

Customer did not leave a comment.

Brandon H. 
Rating:
5.0

Hats off to the guys who run City Trailer Sales. They were very helpful.

Chris W. 
Rating:
5.0

Customer did not leave a comment.

Jonathan T. 
Rating:
4.0

Customer did not leave a comment.

Albert D T. 
Rating:
1.0

Just rude in general. Walked in and there was two men there they both just looked and didnt say anything i said i had a truck pick up and one pointed to the other guy and the second guy said name id than asked for card and handed me a paper said its put back. I asked is there other locations he said i can call to drop off somewhere. I asked what is the address for return he said anywhere. Just rude and not helpful. Worst experience ever and next time ill hire a mover just to avoid this type of interation.

Brittany C. 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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