Customer Reviews for City Wide Self Storage & Commercial Services
(U-Haul Neighborhood Dealer)

Rating:

5.0

Rick was great

Rating:

5.0

The only thing that would have been more convenient would have been if the hours on the weekend were until 6 or 8pm in the evening. Otherwise, it was always clean there, well lighted, secure and everyone was friendly. .

Rating:

5.0

Eddie Tolliver was professional, courteous and friendly.......would rent from there again!

Rating:

5.0

Nice place , great price

Rating:

5.0

Your location and facility is convenient, very accessible and at a reasonable price for my rv storage needs. My move is a result of prepping to move to a different area of the state.

Rating:

5.0

Class act. Professional, patient, and kind.

Rating:

5.0

Rick was a huge help getting me going!

Rating:

5.0

The key lock boxes was confusing to open. Had to ask for help.

Rating:

5.0

The office manager who I think was Rick and his associate Eddie were great! Check-in and Check-Out was flawless and they were always willing to help anyway they could. Thanks for a great experience!

Rating:

5.0

Richard was very efficient, attentive and pleasant.. He was patient in answering all of our questions while getting us exactly what we needed. Thanks so much Richard! The hemy did the job!

Rating:

5.0

Great job!

Rating:

5.0

Where did a great job I rented a 15 foot U-Haul he was extremely helpful from start to complete made it very funny experience definitely recommend I'll definitely drive back to that location just to rent from them again

Rating:

5.0

Rick was great. Polite. Helpful. And knowledgeable. And had a smile for us the whole time! Thank you.

Rating:

5.0

Picking up the van was hassle free thanks to Eddie's friendly competent assistance. When I returned the vehicle the process was quick and problem free with Rick Newell's assistance. I will rent from this location again because of the excellent service.

Rating:

5.0

Excellent customer service and extremely clean facility. We will def rent here again...

Rating:

5.0

The customer service rep was great! Super effiecient, quick and very helpful. We also rent a storage unit at the the facility and it's always secure and super clean. Thank you!

Rating:

5.0

Eddie was very helpful Great service!

Rating:

5.0

very easy in and out - will use again

Rating:

5.0

Everything went great thanks to Rick for his great customer service.

Rating:

4.0

I'd recommend spraying a little air freshener (not fruity or flowery) in the trucks so they smell a little more fresh.

Rating:

5.0

Great service thank you

Rating:

5.0

professional, friendly and efficient

Rating:

5.0

Rick was great!!!

Rating:

5.0

Our Experience with City Wide Storage couldn't have been better. Great price, always clean and a very helpful staff. I Completely Recommend them to Anyone who is looking for a Really Great Place to Store your belongings. Michael W.

Rating:

5.0

Excellent service, very professional. Would definitely recommend!

Rating:

5.0

The service provided by Richard Newell and Eddie Tolliver was outstanding. They were friendly, positive and knowledgeable. As our move took unforeseen twists and turns they were very cooperative when we needed to rent a truck. With our reservation they insured the truck was available when we needed it. The truck was very clean and had been sanitized due to Covid. We appreciated their assistance with our move. Tom

Rating:

5.0

Rick did a pretty amazing job taking care of us and made it pretty quick and clean for us to get going. Would use this location again when I move.

Rating:

5.0

The truck was staged and ready to go. Originally we were to pick up from another location that did not have our truck ready. Your representative found us this one. We were grateful.

Rating:

5.0

Richard was great, his customer service was excellent.

Rating:

5.0

Rick and John were great!

Rating:

5.0

Absolutely will use this location again. Rick was friendly, well informed, and very efficient. Was in and out quickly with the equipment. The return was was just as fast. Best location I've been to yet.

Rating:

5.0

Rick was awesome

Rating:

5.0

Eddie and Rick helped me get thru a lot of work this weekend!! Thank you

Rating:

4.0

The only complaint I have is that I have always gone to another company in Largo and I live that they walk you out to the truck your renting... or pull it up to the front for you... and then go over it before handing off the keys to you. The salesman at this location just handed me the keys at the desk and gave me a vague explanation as to where the truck was parked. I wasn't sure which truck it was, and had to guess. I understand with COVID not driving the truck to me (to keep it sanitized), but I think it's bad customer service to not walk the customer out to the correct vehicle.

Rating:

4.0

Fix trucks an vans more better...

Rating:

4.0

Vehicle set for pickup was showing a check engine light from the initial starting in the lot. This should have been avoided.

Rating:

5.0

Pleasant service and experience. So easy! Flawless!

Rating:

5.0

Truck a/c was terrible

Rating:

5.0

Everything about this location is great nothing needs to change both employees that were there on Saturday were very nice and helpful and got us in and out

Rating:

5.0

Rick was awesome, his customer service was very polite and attentive. Thanks again.

Rating:

5.0

Rick helped us jack up our car and release the chain that was incorrectly attached (by the pick-up location) to the rear tire. He was very quick to retrieve tools and get to work. He was very knowledgeable about the situation and knew exactly what to do. Despite the damage that was caused by the chain, it was overall an excellent experience. Thanks Rick!

Rating:

5.0

This is my second time an everything has been very easy and customer service is outstanding. I believe Richard helped me at the front desk.

Rating:

5.0

Rick was extremely helpful in getting our car off the trailer. The pick up location chained our car to the trailer incorrectly and Rick pulled out the tools and helped us jack up the car to remove it.

Rating:

5.0

Eddie is awesome !

Rating:

5.0

I believe the person name was Rich. He did a fantastic job and I would highly recommend him to my friends. Thanks Tim Erwin

Rating:

5.0

Online registration and return system is pretty convenient once you get the hang of it. Nice evolution of the rental process.

Rating:

5.0

It was close and convenient after a long move. We would use them again.

Rating:

5.0

Everything went as well as could be expected or better. Thanks.

Rating:

5.0

Great experience

Rating:

5.0

The staff is over the top, love doing business at this location

Rating:

5.0

Service was excellent

Rating:

5.0

very impressed with their follow up & customer service (Marcia) / thank you.

Rating:

5.0

Very clean and very professional. We will definitely do business with them again.

Rating:

5.0

The representative was very helpful and accommodating to what I needed to get done for my move into my new home!

Rating:

5.0

Eddie and Arthur were great!!

Rating:

5.0

Great customer service. Fast and friendly.

Rating:

3.0

No one was there but the neighborhood is less than desirable.

Rating:

5.0

Eddie was great, and allowed me to take a truck that was reserved for the morning, the night before... as long as I promised to bring it back same night. Good experience

Rating:

5.0

Great people, understanding, great trucks

Rating:

5.0

Person that helped me was excellent

Rating:

5.0

Great staff everything was perfect I could not have had a better experience

Rating:

5.0

Nice pickup truck all was great

Rating:

5.0

Staff was personable and very helpful. They were ready for me when I arrived to pick up my truck and answered all my questions. I felt they were thorough and took good care of me throughout the preparations and moving process.

Rating:

2.0

When the truck leaks and damages my belongings, don't give me the run around.

Rating:

5.0

Nothing everything was great the truck that I reserved hadn't been returned when I got to pick up my truck the agent gave me another truck a bigger truck actually for the same price she was very apologetic and she was very nice and she had great customer service!!!

Rating:

5.0

The vehicle needs repair on the brakes, oil change, and cockroaches in the back when I opened it up. The employees of the location did an excellent job of a friendly kind and courteous I give them an A+

Rating:

4.0

First when I got there we had problems getting the vehicle that I wanted and couldn't get into the lock box for the key. So we ended up having to get a vehicle that we originally didn't want.Had to call customer service which I was on the phone with 37 minutes and 56 seconds. I do sort of understand that due to the current conditions. The representative was knowledgeable and very helpful and nice. So we didn't end up leaving the lot till after 9:15. Then we returned it and we were charged over $100 dollars. I do like uhaul but this experience in particular was not a good one at all.

Rating:

5.0

Eddie was wonderful. He was kind, knowledgeable, helpful, friendly and provided excellent service. I would highly recommend this location for the cleanliness, efficiency and wonderful staff. Thanks so much Eddie!

Rating:

5.0

Great experience

Rating:

5.0

Clean facility

Rating:

3.0

I didn’t actually move in, but the prices were definitely reasonable.

Rating:

1.0

Staff needs to be properly trained on customer service. Paperwork could not be completed correctly. Staff didnt know what a ball hitch was.

Rating:

5.0

I was very happy with UHaul moving experience. The box was the perfect solution for my move.

Rating:

5.0

Always great service when I needed to talk to someone in the office, very well kept units

Rating:

5.0

Charlie, the manager, was very nice and courteous. He helped us with the trailers we used and set-up our storage unit promptly. I would recommend City Wide Uhaul to anyone needing those services.

Rating:

5.0

The guys at City Wide helped me with a difficult situation involving the move out and divorce of my ex husband. I appreciate their professionalism in handling this matter. Thank you.

Rating:

1.0

I chose City Wide I needed 2 months of storage & on their site it clearly stated that you would be entitled to 1 month FREE after 1 month usage. This ended up not being the case so I cleared out!