Customer Reviews for City Wide Self Storage & Commercial Services
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of City Wide Self Storage & Commercial Services
Lauren G. on
The after hours check-in needs to be made faster for safety reasons. I uploaded my picture and DL before leaving my house and had to redo the entire process while in a dark parking lot alone.
eyulonda S. on
Everything when great thank you so much
Simon S. on
If using the UHaul Truck Share, need a clearer reminder to check out before locking the truck.
Jason W. on
Not sure specific, but the Uhaul website for searching for locations, selecting options, editing reservations, etc. is aweful.
Gregory R. on
We rented an auto transport. The equipment held the car in place quite firmly. It was easy to understand and simple to adjust. It was easy to secure the car and easy to release so that I could back the car off the transport. Also, the lights, signals, and brakes on it worked perfectly.
Lindsey H. on
This drop off was the only redeeming part of this uhaul experience. Never using uhaul again.
Bre Quel S. on
I never received the military rate as I was promised otherwise I would have went to another location.
MENYOND S. on
Make sure your employees are aware of how to operate the store and to be more honest with the customer.
Gail E. on
I appreciate great customer service, that you!
steve L. on
Friendly staff. Very clean location and very clean truck drop off and parking very simple
Darcy Y. on
John Maskow was very helpful. We decided to tent a trailer for our ubox that had been delivered to this location. He was having technical issues with completing the paperwork after about 30 minutes and rebooting the system he allowed us to pay in cash and take the trailer . He later text and emailed the contract to us when he was able to get the computer to work. We thought we were going to need it longer than the one day but we ended up bringing it back the same day . They close at 4 pm on Saturdays. I text John that we still had the trailer hooked up to the truck and we live about 10 minutes away was it possible for us to return it today. That was at 350 pm . John was very kind and said he would wait. We were late 15 minutes returning it. We really appreciated Johns professionalism and for being so courteous so we didn’t have to wait and bring it back the next day. It was so much more convenient for us. We have used many uhaul locations all have been good experiences but John really made a difference we will remember. Tank you.
Jayde B. on
This wasn't the original location I wanted, but the staff was helpful. The U-Haul was clean except for the love-bugs on the front of the car, but it is love-bug season, so we all suffer from that. Great service!
Kenyatta P. on
Clean facility
Laurie K. on
I didn’t actually move in, but the prices were definitely reasonable.
martin h. on
Staff needs to be properly trained on customer service. Paperwork could not be completed correctly. Staff didnt know what a ball hitch was.
susan h. on
I was very happy with UHaul moving experience. The box was the perfect solution for my move.
Tonya F. on
Always great service when I needed to talk to someone in the office, very well kept units
William B. on
Charlie, the manager, was very nice and courteous. He helped us with the trailers we used and set-up our storage unit promptly. I would recommend City Wide Uhaul to anyone needing those services.
Pam S. on
The guys at City Wide helped me with a difficult situation involving the move out and divorce of my ex husband. I appreciate their professionalism in handling this matter. Thank you.
Joe G. on
I chose City Wide I needed 2 months of storage & on their site it clearly stated that you would be entitled to 1 month FREE after 1 month usage. This ended up not being the case so I cleared out!
Robert B. on
Very clean. Friendly helpful staff.