Customer Reviews for City Wide Self Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

This was one of the best uhaul rental experiences I have ever had.

Rating:

4.0

The location was great and clean. Only thing I have to complain about is your customer service representative Scott. He was not that friendly and very short coming.

Rating:

5.0

Andrade and Deirdre were extremely helpful. Very convenient location for easy in and out.

Rating:

5.0

Deirdre was outstanding to deal with. She is a tremendous employee and a real asset to your organization. Thank you to her for our experience being exceptional.

Rating:

1.0

BUYER BEWARE We presumed that ALL Uhaul locations would put our safety first - we didn't realise we needed to send someone with a professional eye to inspect the truck we rented. The truck we were sent home with : 1.was the wrong size 2. driver's side wing mirror was badly cracked ( some glass even missing!) 3.tires were bald 4. locking hasp was badly bent and would not accommodate our U-Haul lock We're a family, not professional movers. Had the team moving us not noticed the problems noted, we would have left for a 2000+ mile trip having had to leave some of out possessions behind, the truck unsecured, and, worst of all, at risk of an accident or breakdown due to poor maintenance. (note to team: adding a tiny X sticker doesn't make a badly cracked mirror safe!) Uhaul made accommodations for us, but the call/ switch put us 12 hours behind schedule. The team that corrected the problems (66th St N location) made the switch painless and gave us a safe, well maintained truck, so it can be done, and done well. Just not at City Wide.

Rating:

5.0

The experience was fast and the person assisting me on Father's Day was very informative, knowledgeable and friendly. Would recommend to everyone. Thank you.

Rating:

5.0

Thank you for the great service

Rating:

5.0

DIERDRE is and excellent representation of customer service and genuine character! We have rented there 4 times and it is honestly because of her and the team there

Rating:

5.0

Very convenient, nice people and well organized!

Rating:

5.0

service is great as always; the truck was functioning but pretty beat up.

Rating:

5.0

Love them!

Rating:

5.0

Great experience, can’t say enough great things about the friendliness of the agent working the desk. Very helpful, even let me leave our cars out front while we went to move some furniture. Definitely will be back! Thanks. Derek Cunard

Rating:

5.0

Excellent service and Andrade was a pleasure to deal with.

Rating:

5.0

Everyone was friendly and professional. I was waited on immediately. I wouldn’t change a thing.

Rating:

5.0

I always have a great experience, renting out here

Rating:

4.0

Staff had a great personality

Rating:

5.0

Very courteous stuff.

Rating:

3.0

Small facility. Not like otherclargee U-Haul centers I've used. Served my purpose. Staff very friendly and helpful.

Rating:

5.0

Keep up what you are doing

Rating:

5.0

Andrade was awesome The facility is so clean The truck was perfect Got the move accomplished Thanks 🙏 I will be back Highly recommend this location

Rating:

5.0

Deidre was very professional and very helpful. Quick and easy process. In and out to get my moving started quickly.

Rating:

5.0

Truck rented was cleaned and ready when we arrived. Was assisted by sales person to rent the truck. He was very professional in attending to our needs.

Rating:

5.0

Excellent job

Rating:

5.0

We had a very good experience at both locations.

Rating:

5.0

This experience was far greater than I expected. Dierdre was so helpful and knowledgeable and made this experience pleasant.

Rating:

5.0

My original reservation was for a 15 foot truck at the Seminole Blvd. location, when I went to pick it up, they said they had no equipment and my reservation was moved to 66th Street. No communication was given from the 66th Street location. Upon calling the 66th Street location, I was told they did not have any equipment either.. After going back and forth with 66th street twice, they said there was a truck at the 40th Street South location. I am a regular customer who uses your business on a very regular basis. I understand things happen from time to time, however this is the 2nd time this has happened to me personally. When I got to the 40th Street South location, the same exact thing happened to another individual. I will say the service at the 40th Street location was excellent...Quick and efficient in and out. Thanks to that gentlemen for making it right.

Rating:

5.0

Nothing great service

Rating:

5.0

The truck was running ruffled like the transmission was bad an the doors was hard to close especially the passenger door it was saying door is not closed

Rating:

3.0

Lower costs. Will not do business with uhual again.

Rating:

5.0

Great experience. Office staff made sure we had the right vehicle for our needs. Deirdre was terrific.

Rating:

5.0

Deirdre, explained everything, and was very pleasant to deal with.

Rating:

5.0

Excellent service representitve - very helpful, courteous, and professional.

Rating:

2.0

T re ansmission had issues

Rating:

5.0

Staff was helpful and even jump started my food truck for me when I had a dead battery.

Rating:

4.0

The employee at the location was friendly and efficient, in and out in no time at all. 5 stars for Customer Service.

Rating:

5.0

Nothing. All was good and seamless.

Rating:

5.0

Everything is great

Rating:

5.0

My only problem was that our original pickup location was located on 1st Avenue South and ninth street and we were not notified of the change until we arrived at Ninth street uhaul to pick up the truck.

Rating:

1.0

This place is a fruad

Rating:

5.0

Very helpful staff was in and out in 5 minutes easiest rental experience I've had and I move a lot

Rating:

5.0

Deidre is sensational! Always a pleasure to interact with her✌🏼 JC

Rating:

5.0

Deirdre was amazing! She was taking calls while checking people out (some of whom could not even speak english), all while remaining professional and efficient. You rarely see her level of customer service these days. I would definitely rent from this location again.

Rating:

5.0

great customer service

Rating:

5.0

Great help in time of needs after Hurricane Milton.

Rating:

5.0

Very nice facility. Clean, organized and well run. The representative that helped me, Andrade, was exceptional. Overall great experience....I'll be back.

Rating:

5.0

Very nice and had everything we needed. Went smoothly

Rating:

5.0

Associate very friendly and helpful.

Rating:

5.0

Andrade was extremely professional and answered all my questions! Would definitely recommend this location!

Rating:

1.0

In the contract there is no mention of a late fee for late returns. I was charged for an additional day rental fee including the insurance and safe move without that being mentioned by the desk clerk or the contract. On the 24/7 return, a box was checked by me stating that I did not agree with the charges and I was told by the app I would receive contact by a U-Haul representative. Several days later, I had to call customer service to find out why the company was unable to follow through. The customer service rep attempted to contact the store but there was no response. Late fees need to be specifically stated on the contract instead of using vague language.

Rating:

3.0

I had chosen a different drop off location closer to my home. Apparently this one was chosen for the next customers convenience.

Rating:

5.0

Very helpful , Thank you for the great custmer service

Rating:

5.0

Thank you for accommodating me! I called several places for assistance after Hurricane Helene to clean up and you all came to the rescue with a truck! You all are close by! Dierdre was awesome and helped me out! The price was great!

Rating:

4.0

Clean, pleasant, prompt and the trucks were immaculate. It was a great experience. I highly recommend this place.

Rating:

5.0

Andredre was absolutely fantastic! He did my gf and I a real solid. Best U-Haul experience ever BECAUSE of him. The trucks were typical, and everything always costs $50 more than you plan, but Andrede made up for it.

Rating:

5.0

Andrade was wonderful! The service was quick, efficient, personable and the facility was very clean and comfortable. Thank you for your help!

Rating:

5.0

Easy process, able to accommodate last minute reservations and Deirdre service was amazing

Rating:

5.0

N/A

Rating:

5.0

fantastic, will use again

Rating:

4.0

N/a

Rating:

5.0

Great place to store your camper or food truck or other vehicle. Security is excellent and so is the staff. Everyone was always helpful when needed.

Rating:

5.0

Thanx to all the folks @ Citywide for the safe, and secure storage facility... It's all good !

Rating:

5.0

The staff is always polite & helpful

Rating:

5.0

Excellent from start to finish.

Rating:

5.0

This was the easiest & most convenient storage place I've used! I'm booking it again in a couple weeks

Rating:

5.0

Everything went smoothly to the point where I can't imagine it could have gone better. Diedre is an excellent communicator and very pleasant to deal with. Since my assigned parking place was at the end of a row, I asked her if she could see and approve where I had backed in by looking at the security cameras. Since she could not due to an issue with the system, she walked back with me to approve it since I didn't want any issues.

Rating:

5.0

The best facility and people. They make a trying circumstance much more manageable. An asset to the community. Thanks for everything.

Rating:

5.0

Excellent facility and customer service.

Rating:

5.0

This place is very well kept. They are constantly cleaning the bathroom and hallways. Everyone is very helpful.

Rating:

5.0

I helped a family member to get the storage and they stuck me with the bill but was able to work things out with Ms Diedre and I really appreciate it she was very kind & understanding about everything

Rating:

5.0

All staff was extremely helpful and our final trip to clean up and close out was seamless. . .we had our closing email the next day. I highly recommend them to anyone in the St Pete area.

Rating:

5.0

We used two units over the course of two years for storage during a prolonged residential move and home renovation. The facility was always spotlessly clean, the auto-billing efficient and the staff remarkably friendly and helpful. Zack made our final move-out day upbeat with a smile and quick check-out. Thanks to all… great company to deal with!

Rating:

5.0

We had a very positive experience renting with CityWide. The location is convenient and the facility is very well-maintained, well-lit, etc. There are plenty of carts to use and a clean restroom. The staff is very helpful and friendly as well. Thank you!

Rating:

5.0

This is an excellent storage facility. I had no concerns for the security of my items or myself. It turned out that the length of time my things were in storage was much longer than first anticipated, but everything was in the same condition when I removed them as when I stored them.

Rating:

5.0

All the staff were always quite helpful and knowledgeable. Jon Masko behind the desk, always very friendly, and always there to answer.

Rating:

5.0

Very pleased with City Wide Self Storage. They always answered the phone no matter how busy. Always willing to help Thanks again for your services.

Rating:

5.0

Very clean and well air-conditioned. People are friendly and helpful. Their hours make sense of your trading a day off to move in or out of a house. If your using it as extra storage because you love in a small house then it's hard to get your stuff out with a normal work schedule.

Rating:

5.0

Best place never used, great service.

Rating:

5.0

Best Storage in town.

Rating:

5.0

Great place and nice people. Access is a bit limited, but otherwise perfect.

Rating:

5.0

I had my 5th Wheel there for a year Tree Sap all over it some one next to spayed Glue all over the right side liked to have never got it off they where working on a Pontoon Boat next to me . Then coming back in to store it the drive way in front off the Gate had a big hole the Cement curb was all that was there so I bent the electric Jack 1034.00 to fix it then cost money to get the Sap off and Glue. You wanted to so here you go I am not A happy camper at all there is no sense in this one day i went in to check on my 5th Wheel and a man was spay painting is Trailer 4rows up .

Rating:

5.0

Very helpful and reasonably priced

Rating:

5.0

Eddie was very helpful! He was able to answer all of my questions and was happy to help.

Rating:

5.0

One of the smoothest process of reserving the unit I've every experienced. Not only was is easy to reserve it, it was very simple to modify the reservation to an later date. Finally, when I no longer needed the storage unit. The process was even quicker. Richard Newell processed the paperwork very quickly. Walked with me to the unit to check the unit, etc. I highly recommend this storage facility.

Rating:

5.0

The only thing that would have been more convenient would have been if the hours on the weekend were until 6 or 8pm in the evening. Otherwise, it was always clean there, well lighted, secure and everyone was friendly. .

Rating:

5.0

Nice place , great price

Rating:

5.0

Your location and facility is convenient, very accessible and at a reasonable price for my rv storage needs. My move is a result of prepping to move to a different area of the state.

Rating:

5.0

The office manager who I think was Rick and his associate Eddie were great! Check-in and Check-Out was flawless and they were always willing to help anyway they could. Thanks for a great experience!

Rating:

5.0

Our Experience with City Wide Storage couldn't have been better. Great price, always clean and a very helpful staff. I Completely Recommend them to Anyone who is looking for a Really Great Place to Store your belongings. Michael W.

Rating:

5.0

Excellent service, very professional. Would definitely recommend!

Rating:

5.0

Clean facility

Rating:

3.0

I didn’t actually move in, but the prices were definitely reasonable.

Rating:

1.0

Staff needs to be properly trained on customer service. Paperwork could not be completed correctly. Staff didnt know what a ball hitch was.

Rating:

5.0

I was very happy with UHaul moving experience. The box was the perfect solution for my move.

Rating:

5.0

Always great service when I needed to talk to someone in the office, very well kept units

Rating:

5.0

Charlie, the manager, was very nice and courteous. He helped us with the trailers we used and set-up our storage unit promptly. I would recommend City Wide Uhaul to anyone needing those services.

Rating:

5.0

The guys at City Wide helped me with a difficult situation involving the move out and divorce of my ex husband. I appreciate their professionalism in handling this matter. Thank you.

Rating:

1.0

I chose City Wide I needed 2 months of storage & on their site it clearly stated that you would be entitled to 1 month FREE after 1 month usage. This ended up not being the case so I cleared out!