Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck we used was and us in horrible shape. I would’ve been afraid to take it on the highway. Driving this vehicle was like trying to fly a small airplane in a 30 knot crosswind. There was more play in the steering than anything I’ve ever seen before. This truck is an accident waiting to happen.
Would not want to go any where else
Easily reserved trailer for 2 day period
A little pricey!
Very helpful and had us in and out fairly quick. No problems, exactly what I needed.
Can’t think of anything. We received great customer service.
Tim Frederking was outstanding with his service. Made our move feel that much easier. Thanks Tim you couldn't have been More help!
Super friendly staff very helpful I wouldn’t change anything at this location.
I was impressed by the online, after hours check-in. It was intuitive, quick and easy. Great process!
I have went to Citywide Storage to rent Uhauls for 19 plus years. They are the Best and Cleanest Uhaul Location in Salina, Kansas. They Customer Service is Always Amazing. Thank You
Great
Staff very informative and helpful
Thanks Tim Frederking, such an easy rental experience
Very accommodating and kind.
I wish I didn't have to travel more than 20 miles to get the size trailer I wanted--there's a site within 2 miles but they had none of them.
At least dust the dash.
Great assistance at checkout and check-in. Thanks.
I have used H-Haul in other states and locations and this H-Haul located in Salina is the best I have ever used. A U-Haul truck is a U-Haul truck, it is the people and service the makes the difference. The Salina U-Haul location has the best of the best.
There was a long wait due to Uhaul’s software. It was ridiculously long and never did finish. I had to leave my card number with her to complete the transaction. You need to do something about that.
Great sevice Easy to rent. Comunication was fantastic!
Rude customer service and paying a additional depost solely because I paid cash was ridiculous, then having to wait for uhaul to mail me a check for my deposit when I paid cash is more rediculous. I will never rent from uhaul again because of this
Windshield was buggy but it’s bug season in central Kansas not much you can do about it I absolutely like the newer ford vans I have another date in a couple weeks so much easier to let you know ahead of time with a reservation keep up the good work mm
Absolutely nothing in my eyes
Staff was very, very helpful.
THE OVER-ALL EXPERIENCE WAS GREAT, THE ONLY THING TO COMMENT IS THAT THE TRUCK DIDNT SEEM TO WANT TO SHIFT, BUT ONCE IT SHIFTED, VEHICLE RAN GREAT
Trailer back lites didnt work and the girl tried to tell us it was our new wiring. It was the trailer because one of your wires wasn’t even connected due to frayed wiresOne of the chains came loose good thing the person following me saw sparks and had me pull over
The trailer had some existing minor damage on a fender that was noticed half way through the rental. Stopped in at a uhaul repair center and they patched it and got me on my way. Other than that, awesome service from both locations.
From Salina to St Jo Uhaul made it easy ! Thank you !
A few more comments from the staff on safety and operation would be good.
When I got there to pick up the truck, they told me I had a short rental and the truck had to be back by 2. When I booked it over the phone, the lady never said anything about it being a short term rental. I thought I had it all day. Luckily I was able to have it back in time. They need to be more specific on the rental times
This truck was garbage. Over 116K miles on it; mirrors rattled and the drivers side window crank fell off in my hand before our final destination. Additionaly, the truck ran on 7 cylinders towards the end; we were not sure the truck would make it. Additionaly, the brakes were garbage Told the UHaul provider the same and strongly suggested that they scrap the truck before anyone gets hurt
Tim was a great help - told him about the lights and he found the problem quickly.
Great employees, easy to work with, thankyou
Great customer service.
I used a debit card to pay for services, and was also told to give 100$ cash deposit on top of that. I got my 100 back was told that 38$ was going back on my card, and has yet to go back on myy card 24 hours later. Overall decent experience but i would like my 38$
The people in the store are the best. They were very kind to work with and helpful.
I was impressed with the service and friendliness of the gentlemen that helped us! It was Sunday and I appreciated them being open to help us
They were great and worked with me on the gas gauge issue since I had photos of what I had when I picked up the vehicle on the front end.
Rental process was easy and quick
Windshield was extremely dirty and to much play in the steering wheel, made driving more difficult than it should have been.
Always a pleasant experience at CityWide
This specific location was very helpful and great to rent from! However, working with U-Haul Customer Service was a nightmare. When I called in I was told there were no locations open nearby on Sunday and absolutely no vehicles to rent, then silence. The customer service rep did not even try to help! Then I called around myself to locations that had hours listed on Sunday's and was very easily able to make a reservation and rent a cargo van. If I had to rent from U-Haul again I would definitely stay far away from their customer "service" reps who flat out lie to you and don't even try to do their job. But otherwise, renting and using the cargo van was great!!
Had several trucks of the size I wanted but had to take a pick-up at my expence to another city for a rental
Had trailer ready when we arrived. Needed to change reservation, no problem. Wasn't open yet when we dropped off but opened early to accommodate us. Amazing staff. Will be back! Thank you
Nothing, really. The cargo van was brand new and immaculate. Easy pickup and return.
Friendly and helpful staff unit was very clean.
Very nice facility and the staff were always helpful & friendly.
I was pleased that we could rent for as long as we need instead of a contracted amount of time. We will not hesitate to rent from Citywide again if we need to. Thanks
I’ve rented storage twice since 1998 with Citiwide. This last time from 11/2013 until 1/12/19. The Staff and premises were “excellent.” The price increased too much over this period so I had to move
All staff members that I worked with were extremely helpful. The gated unit area was very bright at night and the key pads worked like a charm! Wonderful experience!
All friendly personnel
We had no major issues. Any problem that did come up was immediately fixed even if it was after normal business hours. We would use them again in the future if we needed a strage unit.
Loved the service and having the option to pay month to month rather than paying for a full year.
Great facilities, just don’t need the storage right now. Will use in the future
Everything was great.
Suck my balls
The staff was very friendly
Cindy was very helpful and went above and beyond to find someone who could help me move, and she answered all my silly questions.
Well maintained and lighting was good never a problem with property during the 3 years there.
Will definitely use again when needed
Great storage facility!
Great place for storage well secured and staff is excellent to work with good for business storage or personal storage as well
The storage area was clean and well secured. The climate controlled storage was much appreciated .
