On the truck the air conditioner would shut down for about 30 seconds every once in a while. Probably shit off about 10 times on our ways back from Topeka to Salina.
STEVEN E
Customer Reviews for Citywide Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The vehicle that we rented was basically falling apart. Numerous items were broken on it. It did not run very smoothly and I did not feel safe in the vehicle due to all the issues it had. It was not a fun experience.
Jenifer PRead my above comments the place was shady as hell no body knew how to do the paperwork to rent me the trailer but the owner and he only wanted to do things over the phone !
james bExcellent as always
THOMAS DVery frustrating with parts of the rental experience. Days before we needed our rental we made a reservation to pick up the truck that we wanted to rent, late in the day before we were to pick up the truck I received a call indicating that the truck wasn’t available at that location, what!, I thought that is what the reservation was for, evidently it doesn’t mean that it isn’t reserved. So we had to find an alternative pick up site that was 60 miles in the opposite direction that we were planning on picking up our truck We get this site and they look at us like “are you kidding, we don’t have any available trucks for you.” Finally the person on duty allowed us to take a truck as long as we returned it before 5:30 that same day. Stressful to say the least, then when we do return the truck there were all of these extra charges for mileage etc. not happy we were finally able to get those extra charges taken off our credit card. At the end of the day of moving we’re tired and just want the end of the day to come. We have used U-haul quite a bit in the past with really good experiences but this time not so much.
DALLAS CGreat service and willing to work hard when things change
BARRY CThe woman who helped me in Salina was very cordial. I would suggest that you develop a pry-tool or small jack to assist in lifting the trailer tongue up to the height of the pickup hitch. The equipment was clean but did have sand that I had to sweep out before using it.
DANIEL SThe attendant was very polite and professional
Jean VI notified them that I might 1-2 hours late with my return. I eneleed up only being 45 minutes late. I get paying a little extra, but they had to charge me for an entire extra day. I assume that some policy they have to follow, it just seemed like a lot for 45 extra minutes. If nothing else don’t charge me for the safe move fee, I’m not even using the vehicle. Someone else picked it up right after me, so they are also paying you for the day.
GRANT MFantastic service!
SCOTT HI can’t think of anything to improve the service. Since I was already in the system from a previous rental which made it a simple to sign up for this rental was nice. I felt the price was good even though I only needed the trailer for a couple hours of work for the day and returned it after I finished It was a simple thing I needed to get done. Thanks for making it a simple procedure
MICHAEL LEasy access to the building and the truck was ready on time.
JEREMIAH EThe facility was easy to find and located close to our final destination.
Julie KWorkers didn’t even acknowledge that I walked in the door. When I approached the counter, the senior/experienced employee immediately started training a new hire and walking her through prompts on their phone to complete the transaction. The place was completely empty. Don’t use your customer’s time to train new hires. Establish an orientation program. The senior employee DID offer to help unhook the trailer. I declined for obvious reasons.
LOUIS MI have been doing business with this location for years. Normally I have no complaints. This time the truck I got had windshield wipers, that were too old, and the truck was almost undrivable in the rain. The second issue was the serpentine belt was slipping on the interstate and causing a charging system fault. I thought the truck might break down at any moment as the engine sounds very tired and it struggled to maintain speed. The previous body damage rattles when it is driving. The engine struggled so much it got horrible gas mileage. The tire strap on the trailer was damaged causing it to be too short.
ALECSANDR TGreat service but there was no coolant I. The truck and we had to turn around. Trucks should be looked over prior to a customer taking off. Very disappointing!
PAMELA BVery friendly staff, pleasure doing business with you.
Tom S | Overall ExperienceExcellent staff
TRACY CGreat customer service!
JAY GAll was good
MICHAEL MEverything was great
Cassondra DVery friendly and professional at the same time
MICHAEL RThe staff was disrespectful and unprofessional. The truck was old, rusty, dusty and beat up. I will never use U-Haul again
MARY LAs Usual, top notch all the way. Cindy makes it fast, friendly and efficient every time! Thanks Citywide Team!!!
JAVIER RNothing, the staff that I worked with were wonderful
SCOTT AMs. Cathy is the best!!
MATTIEMAE LThe woman that initially greeted me was very helpful. She made the extra effort to find the equipment I needed when it appeared none were available. I neglected to note her name but she was great!
ERNEST ACheck the windshield wipers. The passenger side one almost came off during a rain storm and i had to stop and fix it best i could otherwise being out in the middle of nowhere and it raining if i hadn’t had a way to fix it, i would have been stuck for an hour or more or ran an empty wand on the windshield
SHAWN FThe lady was busy
ALVIN BHave been a customer for over 20 years and everyone has always been very helpful and courteous.
BRAD P | Overall ExperienceI was charged for going over miles but I turned in the equipment way early! And still had to pay, not very happy with the whole process. I had asked for a utility dolly about 4 days in advance, and never got one and had to rent one out from another company. Not very pleased with Uhaul and will probably go in a different direction in the future
Brendan KEverything was great. Friendly and helpful service people.
KYLE HThe staff were friendly, knowledgeable, and accommodating. Clean and well organized facility with easy access to the highway.
WALLACELL MEmployee was very rude. He had a horrible attitude for no reason and talked to me like I was stupid because he gave me the wrong set of keys. Overall he was EXTREMELY rude for no reason and was very unprofessional.
ANTHONY RLot was really big enough to back in and hook up to trailer.
CODY RJust make sure all the electrical equipment works fine. The taillights did not work on my and clearance. Lights did not work on my vehicle.
ED WThe staff was helpful, friendly, and accommodating. Facility was clean and well organized.
WALLACELL MI am a frequent customer with this location using the rental trucks,pickup trucks,and at various time a storage unit. I have always received the best fast service. The people there are friendly helpful knowledgeable and always try to help you get the best value for your money! They remember me on my visits and treat me like my business matters. Great team there!
CONNIE JIt snowed the beginning of the week and the snow was not cleared off of the trailer. It is extremely hard to clean snow out after it has started to melt and extremely hard to get a motorcycle on a slick metal deck
DUSTIN GCan’t think of anything.
MONTY BWe dropped off after hours with the app and drop box. It was super-simple. Nice, clean, well-lit, safe location with lots of parking. We didn't interact with any personnel.
Devi RAll was good. Counter clerk was friendly and very competent.
DAVID LGreat staff!!!
PHILIP MGreat people... Safe storage I'll be back
Bob B | Overall ExperienceMake sure to check that the trucks are clean
AMANDA JCindy and Tim are very professional and customer friendly. When it comes to taking care of their customers and making sure all the t's are crossed and the i's are dotted before renting and returning the rental vehicle. They also train their personnel to do a very good job when they are not there! I highly recommend City-Wide Storage for your moving needs!
BRITT KExcellent customer service from staff.
Charles KI've rented equipment from UHaul on several occasions. This was the easiest......by FAR!
BRUCE KJust keep being pleasant with a smile.
RONALD GAll was great except for I canceled half a month and they wouldn't put what they owed me back on my debit. Had to pick up a check and my bank wouldn't do a mobile deposit so I had to go to their bank and it cost 8 dollars to cash it. They could have just put it back on my debit
Vern G | Overall ExperienceWell kept location
Chad SThe manager there is great, very helpful and excellent customer service skills. A couple of the reps are VERY RUDE. Charges for miles driven should be applied at the same time for all customers. Ex:(Told one customer they'd only charge for days and add miles when returned. The next customer gets charged for days and miles at time of rental) When a customer says they're gonna drive 20 miles, don't tell them you put 25 to be safe. PLEASE CLEAN OUT THE VEHICLES FRONT AND BACK
VANISSA HDealing with the gentleman was very informative, friendly, and pleasant to speak with!!
DAVID MIf they come with a dolly they need to make sure that it’s in there. They there than that it was excellent! Thank you!
SHELLY BAmerica 1st! Close the border, Donald J. Trump
Joseph FCindy R. Helped get our reservation for pick up back to Salina from Abilene. That saved us over an hour in the morning and would have interfered with our moving help. I wanted to pick up in Salina for a reason, not have to drive 25 miles away. You can alert people of possible changes of venue so they can be worked out in a timely manner.
TIMOTHY PThe associate was arrogant and rude. She called my wife to ask a question and when my wife tried to talk and explain something to her, she interrupted her, acted like she was an idiot and wouldn't listen. We've always had a great experience with UHaul, until I ran into her. Horrible customer service.
JOHN MMy only disappointment was the price and that is out of the control of the Salina store. They were kind, courteous, helpful, and worked as an efficient team to get my equipment ready. The process was as easy as could be expected.
JUSTIN MYou guys are doing great. The ladies in the office are extremely helpful and accommodating. Thank you so much. Who knew renting a U-Hall could be so easy.
PRISCILLA RYou guys rock. The manageress at the site office is an asset to you guys. I wish we had employees like that. I left my CC behind by mistake. She called me to inform me about it, and when I mentioned that I will call over later to pick it up as I was busy, she volunteered to deliver it to my workplace as she was knocking off in a few minutes. You guys have earned a loyal customer who will recommend you to anyone without any hesitation.
Andrew D | Overall ExperienceCitywide is the only place I'll rent from. The staff is always professional, and kind. Thank you team. Keep up the great work.
Kharmaine B | Overall ExperienceMy latch where you put your lock on was sitting to high so opening that latch was very difficult and the foot piece at the bottom of the door was missing so I could not push down on it to help with lining up the latch. I also checked out October 14th and moved into my rental but I have been told I moved out on November 8th and still owed money. People seriously friendly, clean looking safe site just a couple issues. No problem recommending this location
Wayne K | Overall ExperienceA great place to deal with
SIMTIC A | Overall ExperienceI had a usual situation and they bent over backwards to help me out. I really appreciated it.
Linda S | Overall ExperienceMost of the staff was friendly and helpful, other than the man who waited on us when we reserved the unit.
ALLISON L | Overall ExperienceOnly concern was what appears to be birds trying to nest in unit I rented
James W | Overall ExperienceVery, friendly, helpful and will use again.
Armand L | Overall ExperienceOh my goodness! All staff went above and beyond with their customer service! Cindy always answered the phone with a smile. I would definitely recommend these facilities to all.
JONATHAN G | Overall ExperienceNever had an issue with these folks always so friendly and helpful. I would not ever use a different place then here. Thank you for always being so kind.
Tammy S | Overall ExperienceWonderful storage facility plus friendly staff!
Paul S | Overall ExperienceThe lady on duty at the time we rented the storage unit was very helpful, knowledgeable and proactive. Eventhough it was closing time for her, she attended ti us quite enthusiastically. I will definitely come back and also recommend you guys anyone looking for storage.
Andrew D | Overall ExperienceThe staff was always very helpful and friendly. Thank you for your services the last 5 years.
Rudy A | Overall ExperienceWonderful experience from start to finish, I am beyond impressed with your company and the staff.
Karie G | Overall ExperienceSnow was not removed to facilitate the sliding gate enclosure to open and close. It was impossible to move. I did cancel out the rest of the month (January 20) but was told I would not get a refund of the rest of the days; I was paid until Feb. I will get a refund of my $15 deposit by check in the mail. My son took over the storage rental and was charged for the partial month. It was $54 month with a $20 handling fee and a discount for paying for a year in full, so $680+ total. My question is how can you not refund the remainder of a month, but then turn around and charge out a partial month. That does not make sense to me at all. It seems like a double dipping situation as long as it favors the business. I have been a customer for MANY years, but this whole situation left a bad taste in my mouth so to speak. Also, my son's driver's license was at the office for almost 2 hours (was not handed back to my son after the man asked for it) but I was told they called because it had been on the counter the whole time. Given my son should have been cognizant that he did not have his license, it is appalling to me that the license supposedly sat there for 2 hours, and he had driven from out of town to do this transaction in the first place. having 2 staff there, a woman and a man I would expect a call sooner than 2 hours later stating "hopefully he's not out of town by now" which he was. For these reasons, I give the generous average rating.
BRITT K | Overall ExperienceI was told that if I vacated the unit quickly they would work with me on the 200 ridiculous fee for one month rent. So we busted butt and got it cleaned out and now they said no they have a one month minimum. So I am not allowing that unit to be rerented until the 22nd of January unless you are going to refund part of my money back. I WILL NOT allow you to double dip!
Amy S | Overall ExperienceWas very pleased with the staff. Thanks to Cindy, Brian and all of their staff. I will remember you all when I need your services again. Yours will be the first place I come to in the future. Thanks again.
Ray H | Overall ExperienceBest customer service around. Thanks to all.
Kelli M | Overall ExperienceWe had a great experience here and would highly recommend it for anyone looking for a storage facility in the area.
TERRY V | Overall ExperienceI was always treated very well by everyone. Thank you
Kala T | Overall ExperienceI truly appreciated the amazing customer service from Cindy. She made my rental and move out convenient and pleasant. Thank you, Lady!
Tamikah G | Overall ExperienceThe staff was always friendly and helpful.
TIMMY M | Overall ExperienceI sold my trailer so I no longer need the rental space.
Curtis S | Overall ExperienceI was moving from another state the staff was great! Always returned my calls and were easy to work with. I would not hesitate to recommend Citywide Storage.
Maria P | Overall ExperienceThese guys are the best! Always friendly, helpful, and very accommodating. I would highly recommend!!
ANJAN G | Overall ExperienceI believe that I rented the unit for 30 days and moved out before the end of the 30 days. Do we not get a refund if we don't use the space for the whole time. Also team member didn't want to go look at it with me present for check out. Which I believe we should. F
sam p | Overall ExperienceFriendly, professional people, nice clean facilities!
Ronald J | Overall ExperienceThe staff were always friendly and helpful. They helped me take care of a couple of banking issues and did so in a very professional manner. I liked the easy access to the facility at any time on a 24 hour basis. If I hadn't sold my trailer it would still be parked at your facility. If I need storage in the future, I will most certainly call on you.
DAVID N | Overall ExperienceVery friendly staff
Douglas R | Overall ExperienceGreat staff and clean facility
Justin S | Overall ExperienceCitywide storage will always be my go to for my storage needs!
Julie G | Overall ExperienceGreat experience
Eric W | Overall ExperienceThe staff was always helpful and attentive. We would definitely use Citywide Storage again!
JENNIFER L | Overall ExperienceThe staff was very helpful and if for some reason we ever need your service again will be back thank you Hershel.
Hershel H | Overall ExperienceThey were really nice folks and everything went smoothly, but... SPIDERS. EVERYWHERE.
ANNE A | Overall ExperienceWe were very pleased with Citywide Storage. The people are very friendly!! I called from Florida to rent a storage unit and it was successful!! The place is clean and secure. I would recommend Citywide Storage to my family and friends if they need a storage unit or uhauls.
Michele C | Overall ExperienceVery impressive facility Will use again if needed Thank you
Danny E | Overall ExperienceI was happy with there serves and i will be using they aging
Alfonso M | Overall ExperienceHad a unit here for several years. They were great and always a pleasure to work with. I highly recommend using CIty wide storage
Chris R | Overall ExperienceI would not go anywhere else but to you guys
Raynetta H | Overall ExperienceEverything went great!
Mark P | Overall ExperienceCindy was very helpful and detail oriented, and a pleasure to work with.
ROBERT R | Overall ExperienceTIM & CINDY WERE VERY HELPFUL AND GREAT PEOPLE TO DO BUSINESS WITH. DEFINITELY WILL DO ALL MY FUTURE LEASING WITH THIS COMPANY!!!!!
Destin G | Overall ExperienceAnother great experience with this facility.
MARTIN W | Overall ExperienceToo expensive for what you get.
JAMES H | Overall ExperienceFriendly staff and super easy to rent and check out!!
MELINDA F | Overall ExperienceGreat experience.
Camey J | Overall ExperienceSuper helpful and friendly staff. Nice facility.
ANNE N | Overall ExperienceThe lady at the front desk was probably the best customer service I've had in a long time in Salina she was very helpful and very nice. I always end up keeping the U-Haul truck a day longer than I'm supposed to and they don't get mad at me. in the storage unit I use for a month for the perfect size perfect space and it didn't cost me a hundred bucks I would highly recommend this storage facility in Salina Kansas
Tonya S | Overall ExperienceOffice staff needs to be retrained on professionalism and how to listen to customers. They were judgemental and presumptive in their communication. I would not recommend this place based on the staff.
Brenda S | Overall ExperienceThe staff at Citywide Storage is so helpful and accommodating. They were available to my answer questions whenever I needed. The area is well maintained and secure.
Amelia D | Overall ExperienceThe staff was wonderful. I would highly recommend!
Catherine B | Overall ExperienceCustomer service was a 12 out of 10. Out of this world. I wish there was more teams like them. Thank you Dennis
Dennis V | Overall ExperienceI had no experience with a storage facility, but Cindy was wonderful. Don't know what I would have done without her.
Pam M | Overall ExperienceNo complaints, it was easy and fair priced!
Kelsie G | Overall ExperienceThe only reason I left after 5 years of renting was the cost of the climate controlled storage. It went from 165 to 185 and it became financially hard for me. Then the incident with double billing was a nightmare for me as well. I couldn't get my medications because I was overdrawn with the double billing.
SHARON B | Overall ExperienceNice building and storage, hated that I rented for 8 years the same unit on auto pay and that the storage rates almost doubled. Way to high of price for what was being rented. Wouldn’t recommend to anyone that wanted to save money
JESSE G | Overall ExperienceEverything went well. The staff was friendly and helpful. Thanks
WILLA Y | Overall ExperienceFantastic facility and exceeded all of my needs. Would gladly recommend them without hesitation.
Brian B | Overall ExperienceEveryone there is always friendly and helpful. Cindy is amazing! I don't think there is anything she can't do. The location is very clean and secure. I never worried about my things, even when I moved 1800 miles away.
THOMAS H | Overall ExperienceWonderful service and I would use this service again!
Karen D | Overall ExperienceEveryone at citywide storage was very accommodating and very easy to get along with. thank you again for everything.
Art B | Overall ExperienceThank you to all of the staff. Salina has a great storage facility.
PAMELA B | Overall ExperienceI had one time a staff wasn’t friendly. She called to tell me my payment was late. And I couldn’t use my card anymore because it was the second time it didn’t go through. I’m a server I don’t have money just go on a card. I have a 2 month old daughter. She needed to understand sometimes life happens and we just simply forget about things. It was only a week late. And she was just super rude in her tone of voice.
Krastal B | Overall ExperienceI had the unit for over six years. Never had any issues with pests or rodents. Easy to access. Thanks for everything!
BOB R | Overall ExperienceI always get City Wide storage when in need of storage space. Fast Friendly and i know my belongings are secure.
Rambo S | Overall ExperienceVery efficient staff and extremely friendly and helpful.Easy access to unit, clean.
SHEILA T | Overall ExperienceStaff was always friendly and helpful
The R | Overall ExperienceThe staff at the office were soooo nice and made everything quick and easy for me.
Denise P | Overall ExperienceExcellent storage facility. Employees were very friendly and helpful. Will recommend and use your facilities again. Thank You for everything.
Michael W | Overall ExperienceCindy is an angel. Her boss seriously needs to develop an ounce of respect for the customers.
RON J | Overall ExperienceStaff were knowledgeable and friendly.
Larry B | Overall ExperienceFriendly and helpful staff unit was very clean.
Damarcio M | ReservationVery nice facility and the staff were always helpful & friendly.
TY W | Overall ExperienceI was pleased that we could rent for as long as we need instead of a contracted amount of time. We will not hesitate to rent from Citywide again if we need to. Thanks
DELLA T | Overall ExperienceI’ve rented storage twice since 1998 with Citiwide. This last time from 11/2013 until 1/12/19. The Staff and premises were “excellent.” The price increased too much over this period so I had to move
CONNIE H | Overall ExperienceAll staff members that I worked with were extremely helpful. The gated unit area was very bright at night and the key pads worked like a charm! Wonderful experience!
HEATHER B | Overall ExperienceAll friendly personnel
GAIL S | Overall ExperienceWe had no major issues. Any problem that did come up was immediately fixed even if it was after normal business hours. We would use them again in the future if we needed a strage unit.
ERIN U | Overall ExperienceLoved the service and having the option to pay month to month rather than paying for a full year.
Kayla S | Overall ExperienceGreat facilities, just don’t need the storage right now. Will use in the future
ADAM S | Overall ExperienceEverything was great.
KATHLEEN J | Overall ExperienceSuck my balls
JESS B | Overall ExperienceThe staff was very friendly
JOSEPH G | Overall ExperienceCindy was very helpful and went above and beyond to find someone who could help me move, and she answered all my silly questions.
pia d | Overall ExperienceWell maintained and lighting was good never a problem with property during the 3 years there.
PRICE J | Overall ExperienceWill definitely use again when needed
DEBBIE D | Overall ExperienceGreat storage facility!
JODI B | Overall ExperienceGreat place for storage well secured and staff is excellent to work with good for business storage or personal storage as well
SUPER C | Overall ExperienceThe storage area was clean and well secured. The climate controlled storage was much appreciated .
JENNIFER D | Overall ExperienceCitywide Self Storage went above and beyond anything I could have ever expected. The staff was courteous and professional. Made sure we got into the facility OK after hours and came to check on us.
Privacy R | First ImpressionsService was good, they have regulations on what you can and cannot store though
Privacy R | First ImpressionsThe gentleman that checked me in took his time and made sure that all of my needs were met. He stayed late to make sure that I was okay and got everything handled.
Privacy R | First ImpressionsThe workers at the citywide storage facility worked with me through all of the confusion that I had and made my storing experience a good one.
Privacy R | First ImpressionsPlace was great. Getting to this site to review and receive my refund SUCKED big time.
Privacy R | First ImpressionsMake sure you`re getting what they advertise. I was scammed out of 24 furniture pads for a service I will be paying over 2500 dollars for.
Privacy R | First ImpressionsClean, in good shape and secure.
Privacy R | First ImpressionsI disappointed by the promotion of 1 month free:being the second month.I felt that the ad on UHAUL.com for this perk was misleading/unclear.
Privacy R | First ImpressionsThe facility seemed to be great for what I needed it for. My stuff is still in storage and will be for a few more months and I may have more comments after removing my stuff from storage.
Privacy R | First ImpressionsSmall unit but was able to unload a whole U-Haul truck plus some.into it!! There were a lot of spiders in it but that will be anywhere!! Overall very happy with it!
Privacy R | First ImpressionsGreat customer service. Very friendly and accommodating.
Privacy R | First ImpressionsVery nice and courteous
Privacy R | First Impressionsthe citywide self storage would not honor my monthly agreement,the employee assisted me stated the website needed to be updated ,therefore he would not honor the online agreement.
Privacy R | First ImpressionsThe staff was friendly and helpful. Our truck and unit were ready when we arrived and the process went very smooth.
Privacy R | First Impressionsmade a mistake on date.
Privacy R | First ImpressionsI was happy with the facility but not happy with being quoted one rate and then charged another.
Privacy R | First ImpressionsClean, professional, and friendly.
Privacy R | First ImpressionsThe service was friendly and informative both times (I had to upgrade to a bigger unit because I bought furniture). Very excellent experience both online and in person.
Privacy R | First Impressions