Ethan was EXTREMELY FRIENDLY AND helpful!!! Thanks Ethan!!!!
KEVIN E
Customer Reviews for Citywide Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly staff
John C2 snags. The fuel gauge showed red when we got in the truck, so we proceeded to Sam's Club to fill it up. My husband parked to put gas into the truck but could not find where to put it. So the gas helper attended helped him find the gas tank when they opened the truck door on the driver's side. He got back into the truck to move it to another gas stall (the tank was not on the expected side), and the key would not move to start the truck. So we were stuck in a gas filling lane. Next I tried our local U Haul and they were closed. Did get a main U Haul number with a very nice lady who told us to shake the steering wheel hard while turning the key. She said the steering wheels will lock--we did not know that could happen on other vehicles too. So we did. Then we moved the truck, and it only needed 2 gallons and with time, the fuel gauge registered full. Other than those who things, everything else went well. It drove smoothly and everything was great. Mileage did not seem to be too bad. One of the best parts was the professionalism and demeanor of the lady at the Salina U Haul. She was outstanding and made sure the cart was in the truck and ready to go. She was great! So that's our story.
THOMAS PThe truck and car hauler trailer performed extremely well for me. Personnel at Citywide Self Storage were very friendly and helpful. I fully intend to use Citywide whenever I have need to rent a truck or trailer in the future. I have no complaints other than difficulty getting into the UHaul application. The application would not accept the password I had from a few years ago and persisted in sending verification codes to my wife's telephone.
LARRY RPersonnel were very professional!!
Phil MCitywide is the only place I'll rent from. The staff is always professional, and kind. Thank you team. Keep up the great work.
Kharmaine B | Overall ExperienceTruck was returned earlier than due back and we received a call saying it wasn't returned very bad service on their part.
BRITTANY FMy latch where you put your lock on was sitting to high so opening that latch was very difficult and the foot piece at the bottom of the door was missing so I could not push down on it to help with lining up the latch. I also checked out October 14th and moved into my rental but I have been told I moved out on November 8th and still owed money. People seriously friendly, clean looking safe site just a couple issues. No problem recommending this location
Wayne K | Overall ExperienceVery pleasant experience
STEVEN CGreat service
DAVID OA great place to deal with
SIMTIC A | Overall ExperienceStaff was very courteous, great customers services. I would recommend this location.
ANDREW EEverything was great!
DAVID BI was able to get right in drop off my vehicle. The staff was very friendly and helpful.
Grant STruck runs very well, no problems with equipment.. Truck wash outside front helps. Picture and story on U-HAUL box is a favourite.
GENE TVan was dirty and filled with trash, UHaul refused a 1 day rental extension that I needed.
Daniel BThe storage compartment was clean. The cab was clean except for dried pop or coffee in one cup holder. I did not clean it so I hope you don’t think I did it. I am not upset about it. The employees were very nice and helpful to me.
ALLYN KThe guy that did the rental agreement said he was going to put in 50 miles. I did not check the paperwork and he only had put 30 miles in, so I was charged an extra 19 miles. Other than that small inconvenience, everything was great.
TRESEA MGreat experience!!!
Phil MSee above comments. They belong here
WAYNE KI think when someone rents a bigger U-Haul that the. Dolly should be included. And I’m still not understanding four days cost me $265 to me. I think that is a lot. I’m just not understanding how they came up with that.
Shari SSuch a smooth transaction. Definitely worth it.
TRAVIS WA clean vehicle shows pride in your company so clean trucks they're filthy dirty.
MAXWELL SI had a usual situation and they bent over backwards to help me out. I really appreciated it.
Linda S | Overall ExperienceMost of the staff was friendly and helpful, other than the man who waited on us when we reserved the unit.
ALLISON L | Overall ExperienceNothing I can think of!!
Phil MI plan to rent from this facility whenever I need a trailer. Good service and everyone is helpful
DAVID BStaff was great, efficient and professional!
JOHN MIt would be helpful to have an easier way to do online check-in for those having to drop off equipment after hours. I understand the app process is specific but there are improvements that would help to make this a little easier on the customers especially after a difficult move.
Christina Cthe young lady that assisted us was very pleasant and informative when we picked our trailer up and again when we returned it.
PERRY JDropped of after hours.
DAVID WCheck the vehicle before giving it out.
Zachary NMany customers don't like not knowing where they're going to pick up their equipment until the last minute. Try to make it happen for your customers.
SHAKIEL WLeft wheel was shot, with noticeable waves in the tread. Right leaf springs were also shot. Required roadside assistance to change them out.
MITCHELL RIt has been easier in the past to get a uhaul. None of this nonsense about picking up at one location and dropping off at another.
RICHARD CExcellent, professional service
TERRY SAll good enough.
GENE TVery friendly service. Vehicle was clean and had low mileage. Very good experience!!! I reserved 2 furniture dolly’s which they did not have. But, everything else was fine!
KYE G1st place was rude and unprofessional. 1st place wouldn't take the trailer made me go to another store across town. 2nd site - No help unhooking the trailer. "Just drop it over there - pointing."
Brittain SOnly concern was what appears to be birds trying to nest in unit I rented
James W | Overall ExperienceI used an after-hours return. The U Haul app did not work well. It wouldn't let me pass the picture part. So I completed what I could and put the rental contract in the box.
FRED FHave more fuel in the truck. There was only about 100 miles of fuel in the truck. It can be a pain to have to fuel up before driving to the destination. Other than that, this location was fine. I have dealt with them before and they are very helpful.
CHRISTOPHER KVery, friendly, helpful and will use again.
Armand L | Overall ExperienceI had an excellent experience so I can’t come up with anything for you to improve. The gentleman that helped me did exceptional and was very pleasant to work with.
MICHAEL BIt was great and accommodated after the first uhaul broke down. Thank Y’all so much!!!
Paul WSuper friendly and professional service. Everything was ready to go when we arrived and they helped with anything else we might need.
Jane GWe've rented from them several times for personal and business. Always had a great experience from the staff. Trucks are always in good shape. Highly recommend them
David GFriendly and courteous and very helpful!!
Ingrid PEasy Parking. Equipment was close to the office and in great condition. The office staff was very helpful and explained all of the extra stuff that came with a multiday rental.
JOHN HNot a huge deal although there was a one inch hole in the floor of the trailer.
Benjamin SExcellent customer service from store rep.
Sean MThe employees at Salina were very caring and helpful when I reserved and checked out the truck.
Steve EAlways a good experience with this location. I’ll definitely be back. Thanks
Dave BThe young lady who assisted me was very knowledgeable, courteous and professional.
Dennis HExcellent customer service. Very helpful in all aspects of renting the truck and storage unit.
Roy HI didn’t have any interactions with the personnel, this was just a drop off site after hours. It’s a nice big location, plenty of room to park your equipment when returning.
Tiffany AFriendly staff, and professional.
David SGet a new manager
DANIELA PDrop off was super simple. The young lady that helped was delightful and very pleasant.
Julie KService was fantastic thanks
WILLIAM TOffer a senior discount.
Joan LOh my goodness! All staff went above and beyond with their customer service! Cindy always answered the phone with a smile. I would definitely recommend these facilities to all.
JONATHAN G | Overall ExperienceI can't think of any issues that need improvement.
Mary HAlways friendly people.
FRED NI rated this location as average (for U-Haul) because all of my experiences with U-Haul over the years have been very good. It is what I have come to expect from them and is why I continue to use their services over any others.
Alan BThe lady there was extremely rude and not at all helpful when I asked for a second extension due to the fact that it stormed the first two days I had it and was unable to load and unload in a timely manner. Moving was stressful enough and then the weather added to the stress and then on top of it all, she was rude and hateful.
Donald GGreat place. Great people. Very courteous and very helpful and good price. I would highly recommend them for your rental needs.
Robert MBroken air conditioner in 100 degree weather Truck was unbearable,very very poor customer service. Would rate this site a Zero od possible. Smart ass young clerk should apply as a dishwasher at McDonalds!!!!!
Kit WService was very quick and helpful.
Brian LYou already have a very well set up organization and you make it very easy to rent from you all. Wonderful customer service as well. Thank you for being the best!
WILLIAM UYour staff was awesome! Great facility!
Kurtis RNever had an issue with these folks always so friendly and helpful. I would not ever use a different place then here. Thank you for always being so kind.
Tammy S | Overall ExperienceWonderful storage facility plus friendly staff!
Paul S | Overall ExperienceThe lady on duty at the time we rented the storage unit was very helpful, knowledgeable and proactive. Eventhough it was closing time for her, she attended ti us quite enthusiastically. I will definitely come back and also recommend you guys anyone looking for storage.
Andrew D | Overall ExperienceThe staff was always very helpful and friendly. Thank you for your services the last 5 years.
Rudy A | Overall ExperienceWonderful experience from start to finish, I am beyond impressed with your company and the staff.
Karie G | Overall ExperienceSnow was not removed to facilitate the sliding gate enclosure to open and close. It was impossible to move. I did cancel out the rest of the month (January 20) but was told I would not get a refund of the rest of the days; I was paid until Feb. I will get a refund of my $15 deposit by check in the mail. My son took over the storage rental and was charged for the partial month. It was $54 month with a $20 handling fee and a discount for paying for a year in full, so $680+ total. My question is how can you not refund the remainder of a month, but then turn around and charge out a partial month. That does not make sense to me at all. It seems like a double dipping situation as long as it favors the business. I have been a customer for MANY years, but this whole situation left a bad taste in my mouth so to speak. Also, my son's driver's license was at the office for almost 2 hours (was not handed back to my son after the man asked for it) but I was told they called because it had been on the counter the whole time. Given my son should have been cognizant that he did not have his license, it is appalling to me that the license supposedly sat there for 2 hours, and he had driven from out of town to do this transaction in the first place. having 2 staff there, a woman and a man I would expect a call sooner than 2 hours later stating "hopefully he's not out of town by now" which he was. For these reasons, I give the generous average rating.
BRITT K | Overall ExperienceI was told that if I vacated the unit quickly they would work with me on the 200 ridiculous fee for one month rent. So we busted butt and got it cleaned out and now they said no they have a one month minimum. So I am not allowing that unit to be rerented until the 22nd of January unless you are going to refund part of my money back. I WILL NOT allow you to double dip!
Amy S | Overall ExperienceWas very pleased with the staff. Thanks to Cindy, Brian and all of their staff. I will remember you all when I need your services again. Yours will be the first place I come to in the future. Thanks again.
Ray H | Overall ExperienceBest customer service around. Thanks to all.
Kelli M | Overall ExperienceWe had a great experience here and would highly recommend it for anyone looking for a storage facility in the area.
TERRY V | Overall ExperienceI was always treated very well by everyone. Thank you
Kala T | Overall ExperienceI truly appreciated the amazing customer service from Cindy. She made my rental and move out convenient and pleasant. Thank you, Lady!
Tamikah G | Overall ExperienceThe staff was always friendly and helpful.
TIMMY M | Overall ExperienceI sold my trailer so I no longer need the rental space.
Curtis S | Overall ExperienceI was moving from another state the staff was great! Always returned my calls and were easy to work with. I would not hesitate to recommend Citywide Storage.
Maria P | Overall ExperienceThese guys are the best! Always friendly, helpful, and very accommodating. I would highly recommend!!
ANJAN G | Overall ExperienceI believe that I rented the unit for 30 days and moved out before the end of the 30 days. Do we not get a refund if we don't use the space for the whole time. Also team member didn't want to go look at it with me present for check out. Which I believe we should. F
sam p | Overall ExperienceFriendly, professional people, nice clean facilities!
Ronald J | Overall ExperienceThe staff were always friendly and helpful. They helped me take care of a couple of banking issues and did so in a very professional manner. I liked the easy access to the facility at any time on a 24 hour basis. If I hadn't sold my trailer it would still be parked at your facility. If I need storage in the future, I will most certainly call on you.
DAVID N | Overall ExperienceVery friendly staff
Douglas R | Overall ExperienceGreat staff and clean facility
Justin S | Overall ExperienceCitywide storage will always be my go to for my storage needs!
Julie G | Overall ExperienceGreat experience
Eric W | Overall ExperienceThe staff was always helpful and attentive. We would definitely use Citywide Storage again!
JENNIFER L | Overall ExperienceThe staff was very helpful and if for some reason we ever need your service again will be back thank you Hershel.
Hershel H | Overall ExperienceThey were really nice folks and everything went smoothly, but... SPIDERS. EVERYWHERE.
ANNE A | Overall ExperienceWe were very pleased with Citywide Storage. The people are very friendly!! I called from Florida to rent a storage unit and it was successful!! The place is clean and secure. I would recommend Citywide Storage to my family and friends if they need a storage unit or uhauls.
Michele C | Overall ExperienceVery impressive facility Will use again if needed Thank you
Danny E | Overall ExperienceI was happy with there serves and i will be using they aging
Alfonso M | Overall ExperienceHad a unit here for several years. They were great and always a pleasure to work with. I highly recommend using CIty wide storage
Chris R | Overall ExperienceI would not go anywhere else but to you guys
Raynetta H | Overall ExperienceEverything went great!
Mark P | Overall ExperienceCindy was very helpful and detail oriented, and a pleasure to work with.
ROBERT R | Overall ExperienceTIM & CINDY WERE VERY HELPFUL AND GREAT PEOPLE TO DO BUSINESS WITH. DEFINITELY WILL DO ALL MY FUTURE LEASING WITH THIS COMPANY!!!!!
Destin G | Overall ExperienceAnother great experience with this facility.
MARTIN W | Overall ExperienceToo expensive for what you get.
JAMES H | Overall ExperienceFriendly staff and super easy to rent and check out!!
MELINDA F | Overall ExperienceGreat experience.
Camey J | Overall ExperienceSuper helpful and friendly staff. Nice facility.
ANNE N | Overall ExperienceThe lady at the front desk was probably the best customer service I've had in a long time in Salina she was very helpful and very nice. I always end up keeping the U-Haul truck a day longer than I'm supposed to and they don't get mad at me. in the storage unit I use for a month for the perfect size perfect space and it didn't cost me a hundred bucks I would highly recommend this storage facility in Salina Kansas
Tonya S | Overall ExperienceOffice staff needs to be retrained on professionalism and how to listen to customers. They were judgemental and presumptive in their communication. I would not recommend this place based on the staff.
Brenda S | Overall ExperienceThe staff at Citywide Storage is so helpful and accommodating. They were available to my answer questions whenever I needed. The area is well maintained and secure.
Amelia D | Overall ExperienceThe staff was wonderful. I would highly recommend!
Catherine B | Overall ExperienceCustomer service was a 12 out of 10. Out of this world. I wish there was more teams like them. Thank you Dennis
Dennis V | Overall ExperienceI had no experience with a storage facility, but Cindy was wonderful. Don't know what I would have done without her.
Pam M | Overall ExperienceNo complaints, it was easy and fair priced!
Kelsie G | Overall ExperienceThe only reason I left after 5 years of renting was the cost of the climate controlled storage. It went from 165 to 185 and it became financially hard for me. Then the incident with double billing was a nightmare for me as well. I couldn't get my medications because I was overdrawn with the double billing.
SHARON B | Overall ExperienceNice building and storage, hated that I rented for 8 years the same unit on auto pay and that the storage rates almost doubled. Way to high of price for what was being rented. Wouldn’t recommend to anyone that wanted to save money
JESSE G | Overall ExperienceEverything went well. The staff was friendly and helpful. Thanks
WILLA Y | Overall ExperienceFantastic facility and exceeded all of my needs. Would gladly recommend them without hesitation.
Brian B | Overall ExperienceEveryone there is always friendly and helpful. Cindy is amazing! I don't think there is anything she can't do. The location is very clean and secure. I never worried about my things, even when I moved 1800 miles away.
THOMAS H | Overall ExperienceWonderful service and I would use this service again!
Karen D | Overall Experience