Customer Reviews for Citywide Self Storage
(U-Haul Neighborhood Dealer)

1644 reviews

440 N Ohio St   Salina, KS 67401
(N Street)

(785) 452-9006

Location Hours

  • Mon-Fri: 7:30 am - 5:30 pm
  • Sat: 7:30 am - 5 pm
  • Sun: 10 am - 3 pm

Services at this Location:

Contact Us

(785) 452-9006

440 N Ohio St
Salina, KS 67401
(N Street)

Services at this Location:

Location Hours

  • Mon-Fri: 7:30 am - 5:30 pm
  • Sat: 7:30 am - 5 pm
  • Sun: 10 am - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

THOMAS A. 
Rating:
4.0

Equipment and location was good. Now the checking and return app/site..... all I can say is POS!!!!. SITE WAS DOWN. CALL IN WOULD JUST HANG UP AND CHAT...WAITED OVER 40 MIN6AND NO ONE, I MEAN NO ONE EVER ANSWERED!! WILL NOT USE AGAIN!!!

charolette E. 
Rating:
5.0

The staff was extremely friendly and made everything go very smoothly! I will definitely be recommending!

DEANNA G. 
Rating:
4.0

The UHaul already had damage and needed maintenance that was not done. Huge crack in the windshield, check engine light on the entire day, and wrench icon on the entire day. Worst one I've ever driven, took more gas than anything before.

Orion H. 
Rating:
5.0

Customer did not leave a comment.

Christopher G. 
Rating:
5.0

Customer did not leave a comment.

Ray P. 
Rating:
4.0

Customer did not leave a comment.

STEVEN S. 
Rating:
5.0

Great service

BARBARA S. 
Rating:
5.0

Customer did not leave a comment.

JAMES DOUGLAS L. 
Rating:
5.0

Customer did not leave a comment.

JOHN O. 
Rating:
5.0

Customer did not leave a comment.

JORGE O. 
Rating:
5.0

I had the unit for over six years. Never had any issues with pests or rodents. Easy to access. Thanks for everything!

BOB R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zachary A. 
Rating:
5.0

I always get City Wide storage when in need of storage space. Fast Friendly and i know my belongings are secure.

Rambo S.  |  Overall Experience 
Rating:
5.0

I was totally pleased with my experience Iit was busy but I was taken care of throughout the whole process people very helpful very kind I was impressed

CHAS M. 
Rating:
5.0

Customer did not leave a comment.

ANDREW A. 
Rating:
5.0

Customer did not leave a comment.

CAROL M. 
Rating:
5.0

Very efficient staff and extremely friendly and helpful.Easy access to unit, clean.

SHEILA T.  |  Overall Experience 
Rating:
5.0

Staff was always friendly and helpful

The R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PRESTIN J. 
Rating:
5.0

Very grateful for the help when I was in a bind. The only thing I would suggest, is allowing us to drop off the U-Hauls at a closer location and still get the same rate. I ordered a 6x12 enclosed trailer. If I were to return it to the same location the cost would be $29.95. To drop it off at another location, which would be closer to my new home, it would cost over $100. With U-Haul as a company, you would think you'd get the same rate dropping it off at another U-Haul location. That's the only suggestion that I have. Everything else was great.

MISTY S. 
Rating:
5.0

Customer did not leave a comment.

richard W. 
Rating:
5.0

Customer did not leave a comment.

LEONIDES F. 
Rating:
5.0

Customer did not leave a comment.

THOMAS D. 
Rating:
5.0

Customer did not leave a comment.

Mark P.  |  Overall Experience 
Rating:
4.0

have more than one person at the desk

Stephen J. 
Rating:
5.0

Great service outstanding equipment. I didn't have a problem with the employee's or equipment.

TRACY M. 
Rating:
4.0

The location was chosen because it was close not for service reasons.

Ronald R. 
Rating:
5.0

Customer did not leave a comment.

Ronald R. 
Rating:
5.0

Customer did not leave a comment.

ALICIA A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Zachary R. 
Rating:
5.0

Customer did not leave a comment.

KAREN Y. 
Rating:
5.0

Customer did not leave a comment.

JERRY E. 
Rating:
4.0

Customer did not leave a comment.

Nancy H. 
Rating:
4.0

Customer did not leave a comment.

RODNEY H. 
Rating:
5.0

The staff at the office were soooo nice and made everything quick and easy for me.

Denise P.  |  Overall Experience 
Rating:
5.0

Easy transition

EDWARD M. 
Rating:
4.0

Quick and easy drop off

Ryan S. 
Rating:
4.0

Customer did not leave a comment.

CHARITY S. 
Rating:
5.0

What great people at Citywide. Service was the best to date.

GARY C. 
Rating:
5.0

It was easy to get in and out of location, staff was friendly and helpful.

Michael Z. 
Rating:
5.0

Customer did not leave a comment.

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

RANDAL T. 
Rating:
5.0

Customer did not leave a comment.

Brent L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elton W.  |  Overall Experience 
Rating:
5.0

Very professional, kind and caring. Best customer service. Head and shoulders above the rest! I could have going to the Junction City location but heard the Salina location was the best! The extra miles was worth it for sure!!

EILEEN W. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS L. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
5.0

Customer did not leave a comment.

DANIEL B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott A. 
Rating:
5.0

Customer did not leave a comment.

Sherri B. 
Rating:
4.0

everything was good.....

KELLY L. 
Rating:
5.0

Customer did not leave a comment.

Ramy T. 
Rating:
5.0

Did not know that, since The 26feet truck was returned to a " UHAUL " service place, serviced by CITYWIDE STORAGE that a 1 month FREE STORAGE would not be HONORED.

HANNA D. 
Rating:
5.0

Customer did not leave a comment.

SCOTT G. 
Rating:
4.0

The truck was old and weathered. The ignition didn't work easily. Had to jiggle the gearshift to be able to turn the key. Good checkin-easy process.

Larry C. 
Rating:
5.0

Customer did not leave a comment.

Valarie J. 
Rating:
4.0

I dropped the trailer off after hours and didn't go inside or meet anyone.

Max E. 
Rating:
5.0

She was awesome

veda G. 
Rating:
4.0

Customer did not leave a comment.

DARRIN S. 
Rating:
5.0

Customer did not leave a comment.

HELEN R. 
Rating:
5.0

Top off the gas.

STEWART H. 
Rating:
3.0

Price to rent was outrageously expensive! Our hands were tied because every place was closed so this was our only option to rent a vehicle to get home after our car broke down.

Vicktorya K. 
Rating:
5.0

Customer did not leave a comment.

Christine F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joshua V. 
Rating:
5.0

Customer did not leave a comment.

DAVID N. 
Rating:
5.0

Absolutely no issues. Quick and efficient service. I always use City Wide for my moving and storage needs.

DANIEL M. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY I. 
Rating:
5.0

Excellent storage facility. Employees were very friendly and helpful. Will recommend and use your facilities again. Thank You for everything.

Michael W.  |  Overall Experience 
Rating:
5.0

Cindy is an angel. Her boss seriously needs to develop an ounce of respect for the customers.

RON J.  |  Overall Experience 
Rating:
5.0

Staff were knowledgeable and friendly.

Larry B.  |  Overall Experience 
Rating:
5.0

Your company should give refunds for one-way rentals when the truck is turned in early if you have paid for extended days- we originally had paid for 9 days total with our one-way move, and turned the rental truck 3 days earlier than what was in our rental agreement-

Leah B. 
Rating:
5.0

Customer did not leave a comment.

Cheri H. 
Rating:
4.0

Customer did not leave a comment.

Latatyana W. 
Rating:
5.0

Customer did not leave a comment.

DENICE J. 
Rating:
5.0

Customer did not leave a comment.

STEVEN H. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Check out process was easy and smooth. Contact person was very helpful

Gregory E. 
Rating:
5.0

Customer did not leave a comment.

Dale H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER R. 
Rating:
5.0

Customer did not leave a comment.

Juan D. 
Rating:
4.0

Customer did not leave a comment.

MYRA A. 
Rating:
3.0

Customer did not leave a comment.

Elizabeth B. 
Rating:
5.0

Customer did not leave a comment.

STEVEN L. 
Rating:
5.0

Customer did not leave a comment.

Beth S. 
Rating:
5.0

You were awesome.nothing to improve.

KRISTAN B. 
Rating:
5.0

I've rented here a couple of times. Cindy and Tim are great to work with.

JAMESBOYD C. 
Rating:
5.0

Customer did not leave a comment.

Alan F. 
Rating:
5.0

Customer did not leave a comment.

THOMAS J. 
Rating:
5.0

This location was significantly more friendly, clean and efficient than my previous experience with U-Haul several years ago. That experience (and my desire for a larger Ford TC cargo van) resulted in my checking a competitor, but there vans were booked.

RUSSELL T. 
Rating:
5.0

Because they try and charge me for another day

Willys Vape S. 
Rating:
5.0

Customer did not leave a comment.

Joseph L. 
Rating:
5.0

Customer did not leave a comment.

KEVIN B. 
Rating:
5.0

Customer did not leave a comment.

Travis F. 
Rating:
5.0

All is well. Good team

Mike W. 
Rating:
5.0

A couple of customers in the location were not wearing masks. A bit concerning.

Carolyn A. 
Rating:
1.0

Clean and maintain your vehicles. I should have said something when I got in the cab and noticed how disgusting it was. There was a layer of dust and belongings from the previous renter still in the cab. I would think that during a pandemic there would be at least a basic level of sanitization taking place, clearly not. The truck broke down on us and left us stranded on the side of the interstate, not surprising considering the condition we received it in. Pretty disappointing. Thank you for reading, we will be going with Penske in the future.

Jarred M. 
Rating:
5.0

Customer did not leave a comment.

Gary K. 
Rating:
5.0

Cindy was great every time we needed her assistance for renting a U-Haul.

RICHARD W. 
Rating:
5.0

Customer did not leave a comment.

Donna A. 
Rating:
5.0

na

DAVID H. 
Rating:
5.0

The gentleman who checked in my UHAUL truck and 2-wheel dolly @ Citywide Self Storage in Salina KS was very pleasant and efficient. I appreciated the outstanding customer service provided to me by your representative @ this location.

Rita B. 
Rating:
5.0

Customer did not leave a comment.

sharon J. 
Rating:
5.0

The crew is friendly and fast. I use them everytime

VAN H. 
Rating:
5.0

Customer did not leave a comment.

RENE P. 
Rating:
3.0

Customer did not leave a comment.

Stephen B. 
Rating:
5.0

Tell them if drop off location is different from UHAUL STORAGE

HANNA D. 
Rating:
5.0

Customer did not leave a comment.

JAMESBOYD C. 
Rating:
5.0

Nice & friendly & knowledgeable

CORINNE M. 
Rating:
5.0

Cindy is always great to work with.

JAMES P. 
Rating:
5.0

Great employees! Thank you very much !

Wayne R. 
Rating:
5.0

Thank you for great customer service and nice clean trucks.

Betty K. 
Rating:
5.0

Customer did not leave a comment.

Travis F. 
Rating:
5.0

Customer did not leave a comment.

Travis F. 
Rating:
4.0

Friendly and helpful staff unit was very clean.

Damarcio M.  |  Reservation 
Rating:
5.0

Very nice facility and the staff were always helpful & friendly.

TY W.  |  Overall Experience 
Rating:
5.0

I was pleased that we could rent for as long as we need instead of a contracted amount of time. We will not hesitate to rent from Citywide again if we need to. Thanks

DELLA T.  |  Overall Experience 
Rating:
5.0

I’ve rented storage twice since 1998 with Citiwide. This last time from 11/2013 until 1/12/19. The Staff and premises were “excellent.” The price increased too much over this period so I had to move

CONNIE H.  |  Overall Experience 
Rating:
5.0

All staff members that I worked with were extremely helpful. The gated unit area was very bright at night and the key pads worked like a charm! Wonderful experience!

HEATHER B.  |  Overall Experience 
Rating:
5.0

All friendly personnel

GAIL S.  |  Overall Experience 
Rating:
4.0

We had no major issues. Any problem that did come up was immediately fixed even if it was after normal business hours. We would use them again in the future if we needed a strage unit.

ERIN U.  |  Overall Experience 
Rating:
5.0

Loved the service and having the option to pay month to month rather than paying for a full year.

Kayla S.  |  Overall Experience 
Rating:
5.0

Great facilities, just don’t need the storage right now. Will use in the future

ADAM S.  |  Overall Experience 
Rating:
4.0

Everything was great.

KATHLEEN J.  |  Overall Experience 
Rating:
1.0

Suck my balls

JESS B.  |  Overall Experience 
Rating:
5.0

The staff was very friendly

JOSEPH G.  |  Overall Experience 
Rating:
5.0

Cindy was very helpful and went above and beyond to find someone who could help me move, and she answered all my silly questions.

pia d.  |  Overall Experience 
Rating:
5.0

Well maintained and lighting was good never a problem with property during the 3 years there.

PRICE J.  |  Overall Experience 
Rating:
5.0

Will definitely use again when needed

DEBBIE D.  |  Overall Experience 
Rating:
5.0

Great storage facility!

JODI B.  |  Overall Experience 
Rating:
5.0

Great place for storage well secured and staff is excellent to work with good for business storage or personal storage as well

SUPER C.  |  Overall Experience 
Rating:
5.0

The storage area was clean and well secured. The climate controlled storage was much appreciated .

JENNIFER D.  |  Overall Experience 
No reviews have been submitted for this location.

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