My original reservation wasn't fulfilled even when it said $50 guaranteed. I had to drive an extra 14 minutes to the other store to get my equipment which in turn means more gas, more miles. When I got there the truck wasn't even ready and wasn't ready until 40 minutes later. The truck barely had any gas in it at all. The women working at the shop wasn't very pleasant either.Haileigh M.
Customer Reviews for CJ's All Access
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was told one price then charge double i will never use uhaul again. And was told it was at one place but it was at another further from me.believe me I was totally pissed.Franklin J.
Customer did not leave a comment.Andres A.
Customer did not leave a comment.LAUREL H.
Customer did not leave a comment.CYNTHIA H.
Customer did not leave a comment.Wallace M.
Customer did not leave a comment.ALAN W.
More money was taken from me than was supposed to and now there isn't anyone answering the phoneTaejuan S.
Customer did not leave a comment.Eric R.
Customer did not leave a comment.Ruben S.
Customer did not leave a comment.Van G.
Professionally handledchris M.
This lady has been rude for years which is why I stopped using her services. 4/5 years later, still the same attitude and why her business is slow now. You won't get good service if your attitude is horrible. Wouldn't recommend her periodPEYTON B.
Customer did not leave a comment.CORTEZ R.
Customer did not leave a comment.RUSSELL M.
Customer did not leave a comment.Michael S.
What an awesome lady! So helpful and kind! Thank you!kynder C.
Customer did not leave a comment.dorthy W.
The lady that was meant to assist me during my check in when I needed some guidance for the self service was very rude and abrupt. She spoke to me as if I was a child. However, the guy was very helpful and super polite. The vehicles were clean.Autumn S.
Customer did not leave a comment.Brittany C.
Tell him to bring rope or tie downs to secure loadPhillip D.
The location was supposed to be open at the time I returned my equipment but it was not. Signage was poor. I was nervous about leaving the equipment with two utility dollys and the moving pads in the unlocked back portion of the truck. So I put the keys in the drop off and then I found out I could have checked the equipment in by using my smart phone after I put the keys in the drop off. Would recommend to call them before returning equipment to make sure they are open.Charles F.
Nothing at alltim M.
Customer did not leave a comment.Stephen P.
Customer did not leave a comment.Ugondia W.
Customer did not leave a comment.David C.
Customer did not leave a comment.dena R.
Customer did not leave a comment.Roger E.
The location was excellent, my complaint is with the trailer. Although the online description reads that the inside dimensions are 12' x 6'2", it fails to state that you can't load anything wider than 4'10" due to the design of the rear of the trailer. I had rented this trailer to go pick up a lawn mower that I was considering purchasing and the trailer ended up being not wide enough to fit the mower through (the ramp was wide enough for the wheels but the opening was too small for the mowing deck to fit through). The result was that I wasted almost $50 plus my gas & 2 hours of my time. It would be helpful if this information was prominently displayed on the information page on your website.Carl B.
She had the most brilliant, awesome, wonderful, lovable, knowledgeable, Carabel, precious, concerned, Humble customer service ever.... You guys needs to hire more people like this lady, she is amazingly awesome.Tyrice E.
Customer did not leave a comment.kenneth K.
Nothing everything was excellentMichael T.
Customer did not leave a comment.Andrew D.
Customer did not leave a comment.Kayla K.
Customer did not leave a comment.Kechia B.
Top notch serviceBen W.
Staff slow and it took me forever to get a truckTRACY L.
Customer did not leave a comment.Erika M.
Customer did not leave a comment.Cody N.
Customer did not leave a comment.Donna R.
Customer did not leave a comment.Bryce P.
Customer did not leave a comment.Kenneth F.
Customer did not leave a comment.Heather R.
She was very friendly and helpfulDavid J.
Customer did not leave a comment.Millennia D.
Customer did not leave a comment.DeAndrea J.
Customer did not leave a comment.MARIO T.
Very nice peopleKimberly W.
great clean nice wheels on the trailer! Staff that helped me were also very nice NO complaintscartier L.
Help Google & UHaul establish a better GPS route to your location. The owner is aware the UHaul GPS directions directs to the wrong address. She was very helpful in giving proper directions.rodney B.
Very accommodating to our needs.Tina S.
A/c was not working in 90+degree weather. Not pleased with the condition of the truck.Nyra E.
Truck needs Maintenance not in good mechanical use, brakes, alignment etc...Temika W.
Customer did not leave a comment.Gloria M.
I am still waiting the call on the dispute that I was told I would receive. My number is12512338770Rebecca P.
The staff was nice and treated me with respect. They were very helpful.Kanneth P.
CJ's has the best customer service in the business! Friendly, professional, and efficient. When I need a truck in Tallahassee, I will never go anywhere else. Excellent job!Stephen S.
I did not like the return store the cashier on the phone was VERY rude as soon as she answers the phone! There was an unauthorized transaction on my account and they overcharged me for my return....I WOULD NOT RECOMMEND THEM CROOKS TO NOBODYMetika F.
Customer did not leave a comment.Gladys H.
Customer did not leave a comment.Katie H.
Trailer had a leak in top.Deborah J.
She was great!John L.
I had a brake light out on my trailer. There was also a dent on the side of the trailer. Also, I reserved the trailer at a different location and my reservation was moved without notification. I even called the original location that day to push back my reservation and they didn't mention it.Jerrica R.
Customer did not leave a comment.anibal B.
The lady that ran the place was friendly and accommodating .Marcus D.
Customer did not leave a comment.Matthew L.
Customer did not leave a comment.chase W.
Cj's went Above and beyond to help us out during our move. We will definitely use this location again. And tell all our colleagues about this location.daveda M.
Customer did not leave a comment.Ryder R.
Customer did not leave a comment.Stanley J.
Clone the service at this location. She was friendly, professional & accommodating! Extremely pleasant experience.Lura C.
Open on time. Take less than 45 min to do paperwork.SAURITA T.
Better customer serviceCHRISTY J.
They could be more interactive with their customers. They eventually came out to check the truck with me after they noticed me taking pictures of it.Loletha S.
Customer did not leave a comment.Richard S.
All of my equipment be at one locations va traveling to two and almost a third to get a dolly.BRIAN S.
Customer did not leave a comment.Matthew W.
Customer did not leave a comment.Adam J.
Very nice customer service will return againlajwanda R.
Will not use uhal againEric L J.
Customer did not leave a comment.Richard S.
Excellent! I would return and highly recommend, thank you.STEVE W.
This wonderful helpful lady had a very hard time with the registration. I had called uhaul to give all my information on your toll free line and was incorrect when pulled up. Also I tried to preregistration on line and had multiple problems with input being accepted. The location for pickup was ok but the lady helping me gets 6stars.john M.
Customer did not leave a comment.
The service was outstanding.Amani F.
Have people who know what they are doing.JAY S.
Customer did not leave a comment.Kenneth D.
Customer did not leave a comment.Angela H.
Customer did not leave a comment.SHUMMARAH M.
Customer did not leave a comment.FRED W.
Customer did not leave a comment.SHALONDA M.
back of truck was not clean. staff had to sweep it out in the rain. i was soaking wet by the time the truck was ready and i could drive away with it.JEFFREY C.
Customer did not leave a comment.robbie S.
Super nice and friendly! Woulf recommend this location to everyone. Thank you so much!Kayla K.
Our first drop off location would not accept the trailer. We were sent to a second location that would not accept it. The third location was fine. Lots of wasted time.Donald C.
My overall experience was very disappointing. While planning a move to a new, large city I plotted a course from the new residence to the nearest gas station then on to the nearest U-Haul. Again I received a notice that I couldn't do what was convenient for me and was redirected to an address 4 miles in the opposite direction. The nearest gas station with a working pump was 2 more miles out of the way from that location. I will think twice before using U-Haul next time.Olivia J.
Customer did not leave a comment.Stephanie G.
The people at this location was very friendly and professional I enjoyed doing business with this company and will do it again. Thank for an exceptional experience.Elisa S.
Customer did not leave a comment.Margaret T.
I was very pleased!veronica H.