Customer Reviews for Claremont Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Claremont Self Storage
Haley G. on
East after hours drop off
Manuel M. on
I had the uhaul rental place that I wanted to return it to Claremont but they did not put that in the contract so I was charged extra. Horrible customer service!
Anthony O. on
Great customer service! Extremely friendly and knowledgeable! Thanks!
JANICE P. on
We have rented a trailer 2 different times in the last week. First rental was dirty with a hand truck in it and no electrical wiring hook up, the business told us just to take one from another trailer. The seconds rental was clean and in good condition. No help hooking trailers.
Annette S. on
We would rent from this location again!!
Leona B. on
Thank you Gene and Lisa!
George B. on
Everything went smooth and groovie …..
vickie C. on
Drop off was very easy. We had to keep the truck for an extra two days. The drop off staff was helpful, explained the extra fees for the additional days and mileage. We had no surprises and we're happy when we left.
george K. on
very nice man fast in and out
Ray B. on
Truck was very dirty with tobacco spit all over it and inside of it
Melvin C. on
Rough, bumpy and uneven driveway and parking space
Randy M. on
No problem at this location. I ordered a larger truck and it wouldn't start. So they gave me a smaller one. Price wasn't adjusted cheaper but I can't complain. Last min on my part. Friendly service
Justin M. on
Staff was amazing!!
Timothy S. on
Had to drive through ankle deep mud to get the trailer. Luckily my truck was four wheel drive, or I would have needed a wrecker to tow me out.Then the hold down straps were tied in knots when I went to use them.
Kelly W. on
The owners were very friendly!!! Great business.
DOUGLAS G. on
The 26' truck I rented had issues, but it did not break-down on the side of the road. These issues include the front wheels need balancing. It was like riding in the back of a wagon being beat to death. Also, the Check-Engine Light and the Oil Maintenance Light stayed on for the duration of my rental period. I informed the rental office of these issues. He told me he would let them know--whoever them are?. The truck was acceptably clean.
TERRY P. on
The manager at this location was very friendly and helpful. I can't believe there is NO jack of any kind on these cargo trailers, the manager nor myself could lift the tongue by ourselves. Then when returning the trailer my wife and I both couldn't lift the tongue from my truck without additional help. I will not rent another until jacks are installed!
WILLIAM E. on
Again, no one assisted in unhitching. Not a problem for me, but others might have an issue. I didn't ask - perhaps someone would have helped if I had. Also, the hours are not very accommodating
Steven B. on
Although Mr. Monday was very nice, he was not able to answer most of my important questions...(I was not able to get my questions answers in Statesville location as well). He referred me to you online information, which seem inadequate in a number of ways. (I was mostly looking for some guidance with the driveshaft removal and re-instalation, and capping the transmission with a 2 wheel dolly...
Bill C. on
Very friendly and cooperative
TAMARA T. on
Have equipment there for pick up. I arrived well before time for store to close to find out uhaul had picked up the truck had reserved. Took me almost 1 hour tho work out another rental. Told me I would get a$50 rebate haven't seenthat yet either.
RUTH B. on
I had originally contracted to return the truck to a different location, but this was a lot closer to my end destination. I dropped in and asked if I could return the truck here and he said I could and indicated that I did not need to tell Uhaul I was dropping it off at a different location. When I left the key, he went to the computer, so I thought he was logging in the return and didn't think anything of it. Then I was charged an extra day because I didn't alert Uhaul where their truck was! The charge was refunded later, but that was not cool for him to make it sound like no big deal when it really was.
BRANDON C. on
Thanks for a friendly and easy rental process, I highly recommend this location!
Bonnie C. on
We needed an adaptor for the electrical hook up, but they didn't carry. We had to drive elsewhere. This seems like something a Uhaul dealer would have. They also requested we hook the trailer up ourselves. Maybe this is expected, but not what we usually encounter.
DAVID S. on
Nothing. Very friendly and helpful.
STEVEN A. on
This place is top notch, very friendly, bent over backwards to help. no delays or surprises.
Kendra D. on
I was unable to pick up my U-Haul truck at this location because it was NOT there at the time that I was supposed to pick it up. I had to drive a total of 2 hours out of my way to go get the truck in Bethlehem, NC and then get it to my home to begin packing it. I am VERY Disappointed with the pick up service!!!!!
CHUCK I. on
I was really impressed with this location and definitely will be a success
STEVE J. on
Interior of storage area was not clean - hadn't been swept out from last use. Not sure the windshield - either inside or exterior - has been cleaned in months.
Andy M. on
Had a problem with the truck possibly not being logged in correctly. Receiving location needed to call back to work this out.
ginger C. on
There was nothing there just an empty field with s couple uhaul trailers parked
JOHN G. on
check the notes the customer rep made on my contract it took an hour to get the truck and I was the only customer in the building. The pads were stored outside exposed to the elements and mildewed. There were over 100 pads and i could only find 10 that could be used. The gas tank was empty etc. Again check the notes Thank you
thomas H. on
This location was very flexible with my schedule. They were very courteous and they were prepared which helped speed up the rental process and save time.
Kathy M. on
Service at location was good, personnel helpful. However, U-Haul needs to list on your website the size trailer ball required to hook up your trailer. I spent a day getting the right size. Could have avoided this if it had been listed.
seth H. on
Could not have been happier with service.
Diane D. on
Very Friendly most pleasant
kathy O. on
Maintain equipment better; improve UHaul customer service; worst rental experience ever!
KRISTINA T. on
equiptment was well kept as well as location. customer satisfaction as far as corperate protical was terrible and for this reason I will never use or recommend uhaul to anyone ever.
MATT R. on
site seemed confused - in a rush to get us out - however, the person was very nice. Gas tank did not have as much fuel as noted at pickup, when we went back in the only person who could help just left for lunch. No one else was there, just one guy.
MICHAEL P. on
make sure they dont have to use a 26' truck when a 14' truck was asked for. it was entirely too big and caused me many problems.