Customer did not leave a comment.Kellie N.
Clarks Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Stephanie A.
Customer did not leave a comment.Dominic D.
Customer did not leave a comment.antonette H.
Keep up your polite and caring service.taiwo W.
Awesome people!!!!!Todd M.
Customer did not leave a comment.Greg S.
Customer did not leave a comment.John V.
Customer did not leave a comment.roy S.
Customer did not leave a comment.Clinton S.
The truck that I Reserved wasn't at the location I was told to go to luck up the truck. I had to Reserve another truck that was smaller in size. It set me back 2 hoursStephen U.
Customer did not leave a comment.Byron G.
Customer did not leave a comment.Gerald M.
Customer did not leave a comment.John D R.
The website is to complicated and complex for usage with cell phone devices.Mary R.
Customer did not leave a comment.Mark S.
What you can improve on is the availability of trucks to customers. Originally I was to rent a truck from your rt 73 in Berlin Nj facility. When I arrived he told me there were no trucks and â€œI should of checked my emailâ€ when I expressed my level of aggravation being sent to another location. When I went to Clark's Jim could not of been nicer. I knew I was renting a truck at least 3 more times and I elected to return the truck back to Clark's. I believe there is no financial incentive to the customer to return the veHicle to its origin. Maybe half price one way-you'd make more money in the end and all of your purveyors will be able to regulate their fleets better.Frank M.
The gentleman was very kind and efficient. He did asked me did I have any questions about the vehicle. I am just use to someone walking the vehicle with me to look for damages before rent a vehicle.Kellie N.
clarks was very easy to deal withTHOMAS F.
Customer did not leave a comment.Karen H.
Lower the rates for one way !!!Vito C.
Customer did not leave a comment.Donna C.
I originally scheduled my rental at the berlin nj facility on Route 73. When I arrived at 7:15 am I was informed to go to the Williamstown facility because the Berlin NJ did not have a truck for me. I stated why wasn't I informed about this and the man, Giovanni (I believe he is the manage) "rudely stated you should check your email". I drove 15 minutes to Williamstown (an extra 10 miles to my house that I had to pay mileage for). The Williamstown facility, Clarks automotive, did not open until 8am in which I waited another 30 minutes for. The man at Clarks (the owner Jim Clark) could not have been nicer-180 degrees from the ignorant Giovanni! Save yourself a head ache and drive the extra miles to Williamstown instead of Berlin NJ.Frank M.
Charge me extra $25.00 for cleaning.Shelby P.
Customer did not leave a comment.Elijah B.
Customer did not leave a comment.CARL S.
Customer did not leave a comment.David F.
The mobile check in is difficult to use. It takes about 20minutes to do and the app doesn't always take the inputs. This needs some improvements:Sherie B.
Im an event planner who rents uhauls almost every weekend. This time i tried a new location and i regret it. The mileage on the van was off, my reservation wasn't approved I had to call in, the van was louder than usual, and the tire had a slow leak. I had to put air in it when i first got it, by the time i finished setting up my event, the entire thing went flat. Filed a roadside assistance claim online, no-one came. Tried to call in and was on hold for 18 minutes the first time and 45 minutes the second. Never spoke to anyone, i just hung up. Finally i sent an rate message via chat and someone called me. She was very helpful and so was the tow truck driver who came to change the tire. Im never using this location again, i might just switch to Budget altogether. Oh and did i mention they over charged me.CORETTA M.
Customer did not leave a comment.GERALD M.
no jack and fish tailingGEORGE L.
Customer did not leave a comment.DREW R.
Great experienceDennis B.
Customer did not leave a comment.DELLA R.
Customer did not leave a comment.CHAROLETT H.
Our pick up location was mindful of social distancing practices and masks. Very helpful.Jose R.
Customer did not leave a comment.Michael S.
Hassle free!Gerald M.
Waited over an hour after scheduled time. Told us to go to another location to pick up the uhaul. They told us to come back in 30 minutes but it took over an hour for the individual to return to the shop. Delaying our move and causing us to move furniture in rain.Marc L.
Customer did not leave a comment.Joseph K.
Everything was ?? great. No improvements needed.len K.
Customer did not leave a comment.Gerald M.
Customer did not leave a comment.John I.
Customer did not leave a comment.Robert M.
Customer did not leave a comment.joshua A.
Only issue was with picking up truck , it took extra time to receive lock box code to receive keys to truck. I used my phone to do the transaction, but I had to call customer service and finish transaction.Ty F.
Customer did not leave a comment.Domenic D.
Customer did not leave a comment.james G.
Customer did not leave a comment.ANTOINETTE W.
You should be able to see a customers account at the computer but its not their fault. Its the corporation of course. Had they been able to tell the original account holder that they had a 7 dollar balance from the last time, it would have been quicker. But i understand completely. The guys were as quick as possible despite their machine failing. I would use them again. I was patient and got a soda from the pepsi machine. The truck was clean, good on gas, and was very efficienct for our uses. We appreciate the service.Juliunna B.
Jim was very helpfulMichael F.
Customer did not leave a comment.Ozgun S.
Customer did not leave a comment.William E.
Customer did not leave a comment.Tammy S.
My reservation was made on Wednesday and it was changed twice once on Thursday and then Friday night just hrs befor I was too pick the truck up. Both times I called back immediately to changed to the size I needed. The woman I spoke to was very rude a and told me I agreed to the change both times. Well if I agreed to the change then why am I calling to change it back. The person I spoke to on Thursday assured me my 26' truck would be available. I made the reservation well enough time for there not to be a problem. This whole experience just added to my stress of having to move my belongings into storage after my husband's death. I will never ever recommend uhual. This was one of the worst companies I had to deal with in a long time.ALANNA L.
Customer did not leave a comment.ed F.
My issues were not with the location but with uhaulRosanne H.
Customer did not leave a comment.Russel H.
Please make sure the gas tank is at least filled prior to giving it to the customer. I had a 1/4 tank of gas, which runs out quickly when the truck only gets 8 mpg. I feel that the truck should be filled upon arrival and the customer is responsible to fill the truck back up at the end of the move.David S.
Customer did not leave a comment.Michael L.
This has been the 2nd time that I have used this location & I would recommend this to anyone that lives in the area to use them.Lewis S.
Don't try fixing something that works perfectly. If it's not broken don't fix it, is the old saying.Neal C.
Pick up was very simple, and Jim did a great job answering our questions and hooking up the trailer. The biggest issue is the pick-up location changing four times in 24 hours and five times overall. Five times. I was begining to question whether a trailer would be available at all. NOTE - EVERY U-Haul person I contacted was super helpful and explained that customers don't always return equipment on time, etc.Paul B.
Be clear on the fees I feel I was completely uninformedCynthia M.
Customer did not leave a comment.William C.
Customer did not leave a comment.Colleen G.
Customer did not leave a comment.lisa A.
Great group of guys both uhaul and and Clark's automotive.. recommend to everyone !!Anthony L.
Although the location was fine, my reservation was for a smaller truck and in Bucks County Pennsylvania. As a result of the change, I had to pay for over twice as much gas and the tolls to cross the bridge, which was an additional $15.00.Candace B.
We left an ezpass transponder in the truck. Went back next morning and they had it behind the counter for us.Bonnie L.
Customer did not leave a comment.Sarah N.
Customer did not leave a comment.Earl B.
Seatting for the customers that have to wait would be nice.Altimese W.
Customer did not leave a comment.michael A.
Customer did not leave a comment.gary R.
Great people. Great service. Easy to deal withjim O.
Great people to work withJohn B.
The brake pedal was very low. Front end shake.Kevin M.
Customer did not leave a comment.victoria F.
Customer did not leave a comment.cheryl M.
Customer did not leave a comment.HOWELL M.
Customer did not leave a comment.JOANN S.
the location wasn't the problem..the truck was.i am disgustedamanda N.
Customer did not leave a comment.kerry-ann M.
Staff very friendly and helpfullinda M.
Customer did not leave a comment.Jon S.
Customer did not leave a comment.michael W.
Customer did not leave a comment.Ches G.
Customer did not leave a comment.tyler A.
Customer did not leave a comment.Regina T.
Customer did not leave a comment.Elizabeth B.
Apon loading the trailer with the vehicle. The design of the hitch let the trailer detach and rise . Causing a almost tragic eventTHEODORE W.
Customer did not leave a comment.Raymond C.
Customer did not leave a comment.Thomas M.
Customer did not leave a comment.Melissa J.
Customer did not leave a comment.Tyrone L.
Customer did not leave a comment.Elijiah M.
Customer did not leave a comment.Malkia F.
Customer did not leave a comment.Eric H.
Customer did not leave a comment.Catherine A.