Customer Reviews for Clay Center Self Storage
(U-Haul Neighborhood Dealer)

Rating:

3.0

Good night they did not have the furniture dolly that I ordered and confirmed that same day. I had to go buy one which was disappointing.

Rating:

5.0

I originally reserved the wrong size trailer. The u-haul representative in Junction City helped me correct the reservation. We had to pick up in Clay Center due to high demand. Everyone was very helpful and the streamlined process made the process easier.

Rating:

5.0

The staff was very professional and helpful when we had questions regarding the size of unit we might need, helping us set up automatic payment and anything in between. Everyone was courteous, the facility was well maintained and even when we were emptying our unit out, we were thanked for using the storage unit. I very much like the group there and will use them again in the future if the need arises.

Rating:

5.0

The staff are amazing, can’t say enough about their pleasant attitudes and willingness to answer any questions. We had a huge snowstorm come through and I couldn’t open the door. One of the guys in the shop didn’t hesitate to walk out in the cold to help me. Thank you for the stress free experience!

Rating:

5.0

N/A

Rating:

5.0

No Problems.

Rating:

5.0

Not much room for improvement.

Rating:

1.0

Had truck rented for 2 days, brought the truck back within 24hrs and no money was given back . Will file complaint

Rating:

5.0

Great, clean storage space, adequate lighting at night and helpful staff.

Rating:

4.0

Dirt blowing into the units and mice were an issue.Some of belongs had to be thrown out due to mice.

Rating:

5.0

Maggie and Brian have provided excellent customer service with 2 storage units and I have dropped 2 U-haul trucks there. I would highly recommend them!!

Rating:

3.0

The people were friendly and helpful. But all three times we were there, they were having problems logging into the U-Haul system.

Rating:

5.0

Great location. Easy access. Very helpful

Rating:

2.0

Difficult to rent as phone service was sketchy in that area and had to wait for a phone call to be made for a referral for me to rent, have never had this happen before and i'm a repeat customer.

Rating:

5.0

People at drop off were very helpful.

Rating:

5.0

The only issue I had was the unit had copious amounts of dust fine dust from the farming going on around the complex .besides that the unit was reasonably priced and the office help was extremely good

Rating:

1.0

Incorrect return date, truck was returned on 9-9-22 at 845pm. Also, had to contact roadside assistance on departure date of 9-9-22. I expected a refund for one full day of equipment rental since it was returned early, I've attempted to call U-Haul multiple times with no response

Rating:

5.0

This is a great location.

Rating:

5.0

A heavy layer of dust/dirt covered the contents of the unit after only a week.

Rating:

5.0

They have a mouse problem our packing blankets got chewed on thank goodness our 6,000.00 pool table didn’t get damaged. Otherwise good experience.

Rating:

4.0

Bundled equipment, e.g. truck and auto transport, could have already been hooked up and ready to go. Also, even though uhaul doesn’t guarantee pick up location, compensation should be given if customer had to make an hour and a half round trip to receive equipment.

Rating:

5.0

both ends of the trip were totally professional and the truck really rode smooth with load. total fuel was 98 dollars which tells the truck is very fuel efficent and well worth renting. Insurance gave me good piece of mind and entire experience was awesome. Thank you and your team.

Rating:

5.0

Pickup, and drop off was easy. My only problem was uhaul made me pick it up 45 miles from where I wanted to. I drove by the establishment where I wanted to pick it up and there were at least 5 trailers there.

Rating:

3.0

Check equipment before renting.motor cover was unlocked causing intense motor heat directed at my right leg. Cab had used clorox wipes and benedryl packets on floor. Ratcheting straps on trailer were corroded and very difficult to use. Staff at pickup location could not access keys to move another truck for trailer attachment to rented truck. Reservation info was not accurate upon pickup,,10% discount was not applied, also charged for extra day on trailer after it was dropped off on time ( had truck until 4:30 on drop off date)

Rating:

4.0

Great service

Rating:

1.0

Stop fucking changing pickup areas at last minute

Rating:

5.0

The people in Clay Center were fantastic, very helpful and made sure everything was taken care of.

Rating:

5.0

Clay Center Self Storage is the best Storage Units we have ever used, the owners are awesome and great to deal with! Best storage in clay center!

Rating:

3.0

Uhaul representative was not there, and hadn't been for a couple days. Owner of business at locations was super helpful and got me in contact with, if I recall was the regional representative. He was great, took care of everything and got me on my way.

Rating:

3.0

The person who handles the Uhall info was on present the day I returned the equipment. There was only a small sign to indicated the location. Being new to the area, it took me a couple of passes to see the sign and know where to go.

Rating:

5.0

Joe went above and beyond to assist, starting our move off smooth.

Rating:

5.0

Brian was great and easy to work with. Great customer service.

Rating:

5.0

Nothing excellent place

Rating:

4.0

I had to drive over an hour away to pick this vehicle up. I originally reserved a truck in Salina Kansas a month in advance. Nobody let me know until 6pm the Saturday night before.

Rating:

2.0

I had an appointment at 1 pm. Noone was there to help me. I had to come back at another time.

Rating:

5.0

Slight delay in getting the trailer. Trailer is like new and clean. Easily pulled.

Rating:

3.0

Our trail connector was a little corroded and the guy cleaned it out and helped hook the trailer up.

Rating:

5.0

The trailer I rented leaked and got the contents wet--very disappointing.

Rating:

5.0

fast and helpful, nice people to do business with.

Rating:

2.0

Had to wait over an hour because they couldn't locate the person responsible for checking out customers who reserved uhauls. When I received the truck it did not have the furniture protectors inside the truck like they usually do.

Rating:

4.0

Unit was clean and just the right size. It was easy to access also.

Rating:

5.0

Prompt and quick service.

Rating:

5.0

Good clean storage area. Helpful and pleasant staff

Rating:

3.0

They were not ready fo pick up. It seems that most information should have already been filled in and they would just need a few signatures.

Rating:

3.0

Better signage

Rating:

4.0

new, clean, easy to move into, draining systems should prevent water damage in the units

Rating:

3.0

The only complaint..and it's not really a complaint..is that I dropped off the UHaul on Sunday evening and on Monday morning I received a text to my phone saying it was overdue. I'm 70 years old and shocks like that aren't good for my heart... I called the location at 9am and he had the UHAUL, but I continued to get the calls that it was overdue.. I'm sure he was busy, but he didn't get it called in until later that afternoon. I would have very much appreciated it if he had taken the time to call and verify it had been delivered at 9am instead of waiting most of the day. It actually was a bit irritating that he did not take care of it right away.

Rating:

4.0

Did not have the requested number of moving blankets. (2 Doz.)

Rating:

3.0

Did not participate in the free month of storage and this caused confusion. Not really the fault of the operator, had more to do with the main web site offering and not being accurate with its claim.

Rating:

3.0

I chose not to use this facility. It was too far away from where I was located and needed. They were very easy to work with over the phone and I appreciated the service they did provide.

Rating:

5.0

Helpful, friendly, overall great experience.

Rating:

3.0

I reserved the room, and the manager e-mailed me back in perfect timing to assure me that the room was available. The price was too high, but there was good customer service.