Customer Reviews for Clay Center Self Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Easy in and out.

Rating:

5.0

The staff was very professional and helpful when we had questions regarding the size of unit we might need, helping us set up automatic payment and anything in between. Everyone was courteous, the facility was well maintained and even when we were emptying our unit out, we were thanked for using the storage unit. I very much like the group there and will use them again in the future if the need arises.

Rating:

5.0

Only thing is I didn't get my size I put in for and had to go from a 20 ft to a 15 ft so now I have to drive back total of 12 hrs to get the rest of my stuff...not happy

Rating:

5.0

The staff are amazing, can’t say enough about their pleasant attitudes and willingness to answer any questions. We had a huge snowstorm come through and I couldn’t open the door. One of the guys in the shop didn’t hesitate to walk out in the cold to help me. Thank you for the stress free experience!

Rating:

5.0

N/A

Rating:

5.0

Still need a return receipt

Rating:

3.0

make sure furniture pads are in packages and not thrown in the back of truck

Rating:

5.0

Wonderful customer service. I will continue to use this location and refer people to it.

Rating:

5.0

All in all a good experience at a bad time

Rating:

5.0

Excellent service

Rating:

5.0

No Problems.

Rating:

5.0

Not much room for improvement.

Rating:

4.0

Check in took quite a while .. not peesonnela fault but difficulty using the webpage.

Rating:

4.0

Better communication skills

Rating:

1.0

Had truck rented for 2 days, brought the truck back within 24hrs and no money was given back . Will file complaint

Rating:

5.0

Unfortunately the computer system or the internet at the facility was down the day I was there so I had to wait a fairly long time. The facility was excellent and the staff was also. The outage was not their fault.

Rating:

5.0

Great, clean storage space, adequate lighting at night and helpful staff.

Rating:

5.0

Dropping of this truck was a dream. Customer service was great!

Rating:

5.0

Dropping of this truck was a dream. Customer service was great!

Rating:

4.0

Dirt blowing into the units and mice were an issue.Some of belongs had to be thrown out due to mice.

Rating:

5.0

Maggie and Brian have provided excellent customer service with 2 storage units and I have dropped 2 U-haul trucks there. I would highly recommend them!!

Rating:

4.0

I want to review uhaul the company not the locations. That is the problem with your company uhaul.

Rating:

3.0

Uhaul as a company is the problem not the locations. I have not seen a questionnaire about uhaul as a company. The locations are ran by nice people that do their best to help you. Uhaul as a company need to take some notes and learn how to treat their customers. I will not use uhaul because of the company not the locations owners. Uhaul needs to fix their customer service and how they deal with people.

Rating:

3.0

The people were friendly and helpful. But all three times we were there, they were having problems logging into the U-Haul system.

Rating:

5.0

Great location. Easy access. Very helpful

Rating:

5.0

This location went over and beyond customer service. Take this location and clone it for all your other locations

Rating:

2.0

Difficult to rent as phone service was sketchy in that area and had to wait for a phone call to be made for a referral for me to rent, have never had this happen before and i'm a repeat customer.

Rating:

5.0

People at drop off were very helpful.

Rating:

4.0

The first truck I was supposed to pick up had a damaged wheel So then I was able to get another truck the same day. But the check engine light came on.

Rating:

5.0

The only issue I had was the unit had copious amounts of dust fine dust from the farming going on around the complex .besides that the unit was reasonably priced and the office help was extremely good

Rating:

1.0

Incorrect return date, truck was returned on 9-9-22 at 845pm. Also, had to contact roadside assistance on departure date of 9-9-22. I expected a refund for one full day of equipment rental since it was returned early, I've attempted to call U-Haul multiple times with no response

Rating:

5.0

Rental manager was very helpful with the whole process, refreshing in this day and age. Thanks

Rating:

5.0

Very good customer service I rate it a 10

Rating:

5.0

N/A

Rating:

2.0

They didn’t have the dolly or moving blankets I reserved with my truck.

Rating:

5.0

I was hesitant to drop my Uhaul key into the Auto Body storefront drop box (without seeing a Uhaul sticker/designation) since drop site was named as the Self-storage business.

Rating:

3.0

UHaul needs to provide jacks for the trailers. I nearly killed myself unhooking the trailer by myself since the location was closed. Your online system is pretty much worthless. It took 5 phone calls and an email to get my trailer returned in the system. You are fortunate there is no competition or I would rent elsewhere.

Rating:

5.0

This is a great location.

Rating:

5.0

charging for two extra days is bullshit

Rating:

4.0

Both locations were very good. The unattended pickup App is worthless.

Rating:

5.0

Nothing.....all trucks need cruise.....

Rating:

5.0

A heavy layer of dust/dirt covered the contents of the unit after only a week.

Rating:

5.0

They have a mouse problem our packing blankets got chewed on thank goodness our 6,000.00 pool table didn’t get damaged. Otherwise good experience.

Rating:

4.0

This location was great. It was the other location before I got to this one. I put out my reservation a week before my travel day at Midwest Ace Hardware In Junction City Kansas. Showed up to that location and my auto trailer wasn’t there. The attendant said it wouldn’t be there till Friday. How does that help when I had to leave that day? I then called U-Haul. They helped me find another trailer at a different location. This location was over 40 minutes away. Which is terrible since I have to travel 5 and a half hours the opposite direction. Very frustrating and will try a different rental service due to this issue. Never had issues before but will not have this issue again and will go through someone else. But the location in clay center was fine.

Rating:

4.0

Bundled equipment, e.g. truck and auto transport, could have already been hooked up and ready to go. Also, even though uhaul doesn’t guarantee pick up location, compensation should be given if customer had to make an hour and a half round trip to receive equipment.

Rating:

5.0

Received tremendous help and assistance from this location. Thank you!!!!

Rating:

5.0

both ends of the trip were totally professional and the truck really rode smooth with load. total fuel was 98 dollars which tells the truck is very fuel efficent and well worth renting. Insurance gave me good piece of mind and entire experience was awesome. Thank you and your team.

Rating:

5.0

Pickup, and drop off was easy. My only problem was uhaul made me pick it up 45 miles from where I wanted to. I drove by the establishment where I wanted to pick it up and there were at least 5 trailers there.

Rating:

4.0

The right hand turn signal was found to be inoperable.

Rating:

5.0

Easy rent. Nice experience.

Rating:

3.0

Check equipment before renting.motor cover was unlocked causing intense motor heat directed at my right leg. Cab had used clorox wipes and benedryl packets on floor. Ratcheting straps on trailer were corroded and very difficult to use. Staff at pickup location could not access keys to move another truck for trailer attachment to rented truck. Reservation info was not accurate upon pickup,,10% discount was not applied, also charged for extra day on trailer after it was dropped off on time ( had truck until 4:30 on drop off date)

Rating:

5.0

They were very diligent and professional.

Rating:

3.0

Better signage . The only reason we found it was equipment noticed.

Rating:

4.0

closed on Saturday and Sunday

Rating:

4.0

Great service

Rating:

1.0

Stop fucking changing pickup areas at last minute

Rating:

5.0

Notify customer on business day following weekend check in if eceryyging was goof and tell customer that all deposits are refunded by check.

Rating:

5.0

The people in Clay Center were fantastic, very helpful and made sure everything was taken care of.

Rating:

5.0

Not a thing!!!

Rating:

5.0

Clay Center Self Storage is the best Storage Units we have ever used, the owners are awesome and great to deal with! Best storage in clay center!

Rating:

4.0

Unit was clean and just the right size. It was easy to access also.

Rating:

5.0

Good clean storage area. Helpful and pleasant staff

Rating:

4.0

new, clean, easy to move into, draining systems should prevent water damage in the units

Rating:

3.0

Did not participate in the free month of storage and this caused confusion. Not really the fault of the operator, had more to do with the main web site offering and not being accurate with its claim.

Rating:

3.0

I chose not to use this facility. It was too far away from where I was located and needed. They were very easy to work with over the phone and I appreciated the service they did provide.

Rating:

5.0

Helpful, friendly, overall great experience.

Rating:

3.0

I reserved the room, and the manager e-mailed me back in perfect timing to assure me that the room was available. The price was too high, but there was good customer service.