Customer Reviews for CLE Self Storage
(U-Haul Neighborhood Dealer)

157 reviews

2401 Center St   Cleveland, OH 44113

(216) 241-0703

Location Hours

  • Mon-Sat: 9:30 am - 4:30 pm
  • Sun: Closed
Special Operating Hours
  • 9/18/2021: Closed
  • 9/25/2021: Closed

Services at this Location:

Contact Us

(216) 241-0703

2401 Center St
Cleveland, OH 44113

Services at this Location:

Location Hours

  • Mon-Sat: 9:30 am - 4:30 pm
  • Sun: Closed
Special Operating Hours
  • 9/18/2021: Closed
  • 9/25/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Got there after hours, it was easy to find but I had no other interactions.

Jill M. 
Rating:
5.0

Customer did not leave a comment.

Andrew F. 
Rating:
5.0

Customer did not leave a comment.

Michelle D. 
Rating:
2.0

Months ago I scheduled a pick up at a location near me. I arrived the day before to confirm the truck would be there but I was surprised to learn that not only would the truck not be there, but that I would get a call sometime during that day telling me where I would be able to pick up the truck. I was handed in 800 number and told I had to call and figure things out on my own if I didn't want to wait for that call? I called and found out the truck would be at a location 10+ miles from my home and not at a staffed location- that I had to watch a video and go through all kinds of gymnastics on my phone in order to pick the vehicle up. This truly was a poor experience. I'll rent through Penske the next time

Keith W. 
Rating:
5.0

Customer did not leave a comment.

MEGAN S. 
Rating:
5.0

Customer did not leave a comment.

Matthew A. 
Rating:
4.0

Customer did not leave a comment.

JOHN A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Quick and easy

ANNICE H. 
Rating:
5.0

dropped off after hours and it was very clear and easy to do- location is super accessible for the city so that's appreciated!

Megan G. 
Rating:
3.0

The vehicle was in good condition and the interior was clean. The location itself was easy to find, and I was quickly able to drive the truck off the lot. One major drawback was that the truck was only provided with a 1/4 tank of gas. I should have been credited for any gas above 1/4 tank when returned.

JAMES N. 
Rating:
2.0

Unmarked, unclear directions on where to park the truck and it hardly seemed like a functioning and open building/business.

Elysia S. 
Rating:
3.0

The gentleman working there was kind. The truck was shit,

LORI F. 
Rating:
4.0

Customer did not leave a comment.

BRYAN B. 
Rating:
4.0

Location is not ideal and the signage not great, but the service was quick, efficient, and incredibly pleasant.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

Anna L. 
Rating:
5.0

Customer did not leave a comment.

Ethan F. 
Rating:
5.0

Customer did not leave a comment.

Roger M. 
Rating:
5.0

Customer did not leave a comment.

Kimberly D. 
Rating:
3.0

This is in a warehouse area, so not very inviting. I tried to call this location today but was on eternal hold. I have no finalized bill as all I have is a screen shot I took while doing the online return that says thank you and this request for a review. I know this is an issue with U-Haul in general and not the location but why no finalized bill?

Michael O. 
Rating:
3.0

Truck was dirty, smelled and had garbage in the back(tissue, gummy bears)

Adrian P. 
Rating:
5.0

Customer did not leave a comment.

Brian R. 
Rating:
4.0

Customer did not leave a comment.

mark B. 
Rating:
5.0

The best mover ever experienced

Allelign S. 
Rating:
5.0

Customer did not leave a comment.

Ryan F. 
Rating:
4.0

Everything was beautiful and on time. They call back to see if I still wanted the truck

LAUNER N. 
Rating:
5.0

Customer did not leave a comment.

CARL L. 
Rating:
2.0

Had to park the Uhaul on the street. Area seemed deserted.

Adam S. 
Rating:
5.0

Customer did not leave a comment.

CASANDRA B. 
Rating:
4.0

Customer did not leave a comment.

CHRIS M. 
Rating:
3.0

Smelled like cigarette smoke, heater didn't work properly, area was pretty sketchy

DAVID D. 
Rating:
5.0

Clean truck, Good location, Great service, Thumbs up.

John D. 
Rating:
3.0

Doing the after hours drop off was a mistake. There is no way to get your deposit refunded if you chose this option.

Scott M. 
Rating:
3.0

The online checkout process didn't work well. Over 15 minutes to checkout and another 15 minutes to return the truck

Steve G. 
Rating:
5.0

The guy was informative and I followed his instructions

Syrah V. 
Rating:
2.0

Street was blocked off on both ends and it took me a while to figure out how to get the van on the street and there were no instructions on where to park it.

AJ S. 
Rating:
5.0

Customer did not leave a comment.

Mike T. 
Rating:
5.0

Customer did not leave a comment.

Carnell T. 
Rating:
3.0

This is a good location for drop off or pick up if you live in the downtown Cleveland area. It would be helpful if the area to leave the Uhaul vehicles were clearly marked. It is in an old warehouse area and it seems the UHauls are parked outside of the gated business on the street. We did return the UHaul truck a little after 5:00 while it was still still light outside. We were able to walk back to downtown Cleveland which was nice.

Vivian M. 
Rating:
5.0

I showed up at the wrong location and he was able to accommodate my same-day request. Thank you!!

Danielle H. 
Rating:
5.0

Customer did not leave a comment.

Ryan C. 
Rating:
5.0

Great service..

MISAEL R. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Allen P. 
Rating:
5.0

Customer did not leave a comment.

Meha B. 
Rating:
5.0

Customer did not leave a comment.

Jaicus S. 
Rating:
5.0

Customer did not leave a comment.

Wai Chung Y. 
Rating:
5.0

Customer did not leave a comment.

Sheldon O. 
Rating:
5.0

The app was very clear about getting started at this location. No on-site personnel were needed.

Thomas K. 
Rating:
5.0

First time I used this location and definitely will again.

John G. 
Rating:
5.0

Everything was fantastic. Thank you!

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

Kathy B. 
Rating:
5.0

Customer did not leave a comment.

Samantha Q. 
Rating:
4.0

I was not aware that the pickup time of 7am had a hard cutoff. I showed up closer to 8 thinking there would be no issues, but I had to wait on the customer service line for 30 mins to get the pickup time reset. Clarification on this ahead of time would have been nice. No issues otherwise

Henry W. 
Rating:
5.0

Cameron was extremely helpful, professional, and thorough. I look forward to renting from this location again.

Steve S. 
Rating:
1.0

The worst experience I've ever had in my life. This location looks abandoned and I waited 30 mins for someone to arrive to open the doors to pick up my truck. And calling FORGET about it !!! I called them literally over 15 times during business hours and got van everytime would recommend everyone stay far far away from this location. Calling corporate wasn't useful. Still haven't heard back from the regional manager after many attempts transfers and hang ups.

Oscar H. 
Rating:
5.0

Customer did not leave a comment.

Justin M. 
Rating:
5.0

Customer did not leave a comment.

Amanda M. 
Rating:
5.0

Customer did not leave a comment.

Brianna L. 
Rating:
5.0

Customer did not leave a comment.

James N. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
4.0

The mobile app check-in did not work, but the employee was great to step in and help us rent the truck.

Logan T. 
Rating:
4.0

Smart phone app flawless and appreciated for a seamless pick-up/drop-off with no on site staff needed. Signage denoting parking options while truck in use would be helpful. There is a ‘vacant parking lot' across the street I used, but not sure if allowed. No street or lot parking noted anywhere else. Otherwise great experience!

Thomas S. 
Rating:
4.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Brent G. 
Rating:
5.0

Very good experience. The rental guy there was outstanding and the truck was clean. I would definitely use them again.

Adriana D. 
Rating:
5.0

Really helpful staff! The door is somewhat hard to identify with the shared parking lot.

Eric M. 
Rating:
5.0

Customer did not leave a comment.

Trisha M. 
Rating:
2.0

First off, my uhaul truck was supposed to be ready at a location that was 5 minutes from my house but instead it got moved to somewhere 25 minutes away. When we get there, we try to do the self help program on my phone and it takes FOREVER. After an hour, I finally called the location and had to go in to finish the transaction. After a little over and hour, we were finally on the road back home. Was a very stressful beginning to our move and wouldn't recommend using the website or app to anyone!

Brittany C. 
Rating:
5.0

Cameron was extremely helpful and very informed about the trucks and the rental process and made it very easy to extend my rental. Great experience and service. Overall an easy process.

Steve S. 
Rating:
4.0

I am a non smoker and it had such a strong tobacco smell I had to roll windows down & air it out before driving.maybe an air cleaner spray between rentals would help that.

Jo L. 
Rating:
2.0

A bit difficult to access. Closed despite being during posted hours. Still the after hours drop off procedure was easy

Ken K. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
1.0

Promised a price of 124 online when I got to facility he tried to charge me 168. Also has promised 97 miles try to give me 87. he's penciled in the 97 and then added 15 when I showed him that there was not enough mile allotted. I drove truck to my pickup and Cleveland directly to my house in loudonville and then to the drop-off location no stops in between and was still 10 miles over. When I checked the truck in at drop off location the guy told me that what he wrote on the paper did not matter I was only allowed 80 some miles. you can't get from Cleveland to loudonville to Wooster under a hundred miles total BS. Both locations told me that the website is ripping people off quoting a low price and then hitting them a high price when they pick the trucks up and drop them off. Total fraud and you can have a class action lawsuit over this. Has Jimmy haslam from the pilot truck stops. It's illegal

Shawn L. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

Kanwal A. 
Rating:
4.0

No one was there during business hours to help me return van.

TONY M. 
Rating:
5.0

Customer did not leave a comment.

Tracy E. 
Rating:
3.0

inside of cab could have been cleaner as well as the windshield very dirth

melanie T. 
Rating:
5.0

Good truck. Great experience. Would definitely use again.

Eric H. 
Rating:
4.0

Customer did not leave a comment.

Theresa T. 
Rating:
5.0

Nice staff. Easy to rent the truck and move into the storage. All good.

Kyle M. 
Rating:
5.0

Customer did not leave a comment.

joe C. 
Rating:
5.0

Customer did not leave a comment.

Joe D. 
Rating:
5.0

Customer did not leave a comment.

Sharon P. 
Rating:
5.0

Customer did not leave a comment.

Kenneth R. 
Rating:
5.0

The automated system was great. However, it's alway nice to have someone on site Incase if hiccups w the process.

Jacob P. 
Rating:
5.0

Drop off was after hours.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Nick C. 
Rating:
5.0

Friendly & helpful

Shannon C. 
Rating:
5.0

Nice people. Easy to rent and return the truck

Charles K. 
Rating:
5.0

Office Manager was very nice, friendly, helpful and polite. A great representative of the company. Thanks for such a wonderful experience! We now love U-Haul.

Mike M. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
No reviews have been submitted for this location.

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