Great support and refreshing experience. Went above and beyond to make the rental and return easy. Nice lady.
DARRELL C
Customer Reviews for Clean Car Wash
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you for a quick check in and out.
Calvin FGreat service from the location!
Richard KThe Shell station employees excelled in their handling of my trailer rental experience. I will recommend them to my friends and will use them in my future Uhaul rentals.
Robert ENothing they were awesome
KAREN DFantastic customer service! They are great! Five stars
MARION FFriendly, helpful staff. Easy pick up abd drop off.
KIMBERLY ACheck engine light was on upon pickup and truck sounded a little rough. I am no mechanic, but just worth mentioning. Aside from that, the location and staff are very friendly, knowledgeable and accommodating!
JAMES MVery vague method of informing customer of charges. At first was quoted that the total estimated charge would be $378. Which since it was an estimated charge it sounded like the total would come close to that including the estimated mileage used. But, then when turning the vehicle in there was another additional charge of $224. After questioning what the additional charges were actually for and the reasoning behind them, all I got was a math lesson with a calculator of how to do simple math. Math is not the problem here - actually answering the question being asked or finding a convenient method to not answer it, is. Now, I expected there to be an additional charge when turning the vehicle in, but based on the first $378 charge, it was made to be understood that it wouldn't be much more. Only to find out that it was actually going to be a substantial sum. If that had been explained, or even close to it, made to be understood that it was going to be a substantial sum beyond the initial $378, I WOULD NOT have rented the vehicle. While the staff at that location is very nice, their communication methods are not the best.
CLIFFORD BI did everything on line . When I arrived the process took forever to get back on the road
CORY HI called and reserved a truck for the same day within two hours of pickup and I had a very friendly service and the location was only minutes away from my home.
Steven GThe flat bed trailer had broken sharp pottery pieces all over in the bed. We were hauling a zero turn mower and had to move the pieces so the tires were not damaged. We were also told that if we brought it back by 9am we would not be charged for the second day if we didn't need it. When we dropped it off we were told this was not the case because it was over 24 hours ,we picked it up at 7am and the location wasn't even open until 9am the following day so this was dishonest and misleading. The location owner also said the trailer was damaged with yellow paint streaks and a dent on the side. We didn't cause the damage, but were not going to argue since we did pay for the insurance. If zero stars could be given we would, DO NOT recommend this location.
LELAND JExcellent customer service, equipment availability, and clean equipment. Stuff was friend and very helpful.
MOHAMMAD YClean, easy and staff are wonderful to make it even better.
JOHN MNothing, by filling out all the information prior to showing up helped. I was very fast and efficient.
Paul MClean, workers great. and the whole process was simple and easy. No issues and problems to report.
JOHN MThe owner made the experience very easy and efficient!
David W