Customer Reviews for Clean Jeans Express Laundry

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Clean Jeans Express Laundry

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John S. on

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Terry N. on

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Let them turn in the equipment without having location services on there phone

David B. on

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jimmie D. on

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Miguel M. on

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This uhaul Location is in a laundry mat. Lol No comment on who I had to look for!

joseph J. on

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Christopher M. on

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Not fuck up their whole contract, take money out of an account you said and PROMISED wouldn't be charged, lie about payment methods to trick people into using your service, having the correct equipment and pick up location, and not be rude assholes when the customer calls confused about why their contact has been messed up. The only person that isn't management was the nice guy at my drop off location in Box Elder. I might never use Uhaul again

Steven S. on

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Curtis N. on

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She was great helping us out and had the right equipment all ready to go when we got there!

Kim E. on

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Gal in the office, in tioga, was excellent, friendly and courteous.

Rose N. on

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The dollie was fine the service was okay new lady that tried very hard. My reservation was screwed up several times in the williston area was guaranteed a truck and when I got there I had to go on yet another 100 miles to get my truck was messed around with 5 times in one week trying to get promised equipment. It made my move more than frustrating

Andrew M. on

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RON B. on

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Sadly, I won't be back here, but you can certainly use me as a positive reference.

Cindy V. on

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Need to communicate with your customer service.. this online crap sucks

gregory V. on

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kimm B. on

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Bad business dealing with uhaul and it's customer satisfaction contact involved with this rental agreement. No emails are responded to and very upset.

Rose N. on

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Great service

Lindsey O. on

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Tioga was a great place to get our rental, staff was nice and pleasant to work with however we tried dropping rental off in Bismarck because of the very icy roads. The staff at Bismarck location were not so pleasant to work with, they were going to charge me 100 extra dollars for change in drop off location, talked to Fargo which they said was 100 dollars cheaper then Bismarck said no you have to take it back to Tioga. Got back to Tioga and found out Bismarck had marked our rental as returned in Bismarck after telling us they couldnt take the return. Thankfully Tioga got us all settled and straightened out. Bismarck has some work to do.

Sharon S. on

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Mary C. on

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Easy to return

TERESA O. on

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Let customer service know that there is actually U-haul services in Tioga ND. The managers name is Zetta, and they have a variety of equipment.

rose N. on

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Excellent customer servive

david D. on

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rose N. on

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Great agent

Richard M. on

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The representative making the reservations should be better trained. Or have a better system 4 making reservations. I told her the place suggested by the app closest to my house was in Mohegan lake. She said she didn't have that address or couldn't look it up. Then she asked where I was going with the trailer and I told her my home address. The price went up by $200+. She gave no help figuring out why it was more. She said "I only go by what the system here tells me.

Zeta H. on

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Jeremy G. on

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Tyler F. on

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bob B. on

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Corporate website was useless. No way could I contact them via the website to cancel or change a U-Haul I had scheduled! Very cumbersome. The phone number for the location in Williston ND was useless also as I attempted to cancel a rental I had there after I found a smaller trailer in Tioga, ND and rented it by calling them directly. This worked out very well , but then trying to cancel one in Williston was absolutely impossible so I gave up!!

DEREK J. on

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MICHAEL D. on

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nice check in person, left truck cleaner than when I got it, transmission makes an annoying whistling noise and has an hard time shifting, uses excessive amount of fuel

STEVEN F. on

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Aaron R. on

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Eric S. on

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Christopher B. on

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CODY C. on

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Tammy S. on

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Winona K. on

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did not appreciate the drive across the state to pickup a rental truck that was supposed to be in Minot. extra cost for gas to pick up. extra miles on our truck. lost an entire day to drive. the cost was way too high. should have trucks in Harvey. U-Haul location no trucks for 2months such a sad thing offer some sort of compensation for time lost and excessive cost of rental and drive

JODI L. on

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Jason D. on

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Marsha B. on

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Iwetta L. on

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Chris E. on

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U Haul personnel very pleasant.

Angela L. on

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DEAN H. on

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The inside of the trailer was cleaner when I dropped it off than when I picked it up. I took pictures of the trailer showing the damage it had when I picked it up so I could not be blamed for the damage.

Mary R. on

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I had reserved the trailer to be picked up and returned to a Stanley Nd location. I had to travel to Tioga ND to pick it up. My reservation was changed from 10 days to 4 days by your customer service rep. I had to call them and have it changed to 10 days. The trailer was dirty and one of the tail lights was not working. There was a cleaner trailer on site but we were told that we could not rent that one. My reservation was for 10 days we returned the trailer a day early and was still charged the full 10 days.

Lana P. on

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BRIAN H. on

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linda N. on

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The girls that were there were as helpful as they could be but were unable to hook up the trailer we had to do that ourselves trailer was not clean but they swept it out before we left.

nick B. on

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Ashley A. on

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Include the destination point in the allotted mileage.

joshua R. on

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Marsha B. on

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Francine B. on

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Gretchen W. on

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I didn't have contact with the location. My spouse returned the rental.

dawn J. on

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Friendly and helpful staff

jared J. on

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Horrible service, would have never used you if other options were available. Booked my trailer over a month in advance..... Recieved a phone call a day before pick up stating the trailer was not there and wouldn't be until "possibly" a few days later no guarantees. Then I was required to drive over 60 miles one way out of my way wasting over 3 hours there and back to pick up a trailer that didn't have working lights or all the packing blankets and the waste of gas and money for gas that isn't always easy to have extra money at hand for, and all uhaul can offer is 50 dollars off. The lack of disrespect and thoughtfulness of customers was awful. I will encourage all I can to not use your services. I am severely disappointed in you as my previous experience was good this was just unacceptable.

Tom H. on

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Mushainda N. on

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Everything was ok. I really appreciate your service.

JEANETTE F. on

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Shannon T. on

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Reserved trailer for Minot North Dakota. Had to drive an 2 hours and 15 minutes to tioga just to driver another hour to get our stuff from Minot and then then back to Watfod City North Dakota to finish packing. I would say next time someone calls in to pick up a trailer/truck and you have a weeks notice You would have it delivered to the location the the customer wants to pick it up at, instead of making the customer go out of their way to get what they need.

JEROME B. on

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Wanted me to back truck up , doesn't drive ! what is this a joke !

charles A. on

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Earl R. on

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JASON S. on

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JOE J. on

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KURT K. on

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ROBERT H. on

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benno G. on

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I've used UHaul 3 or 4 times before and always had a good experience. This time was frustrating. We live in Watford City and needed to move our belongings from Tioga. We called the UHaul locations in Sidney Montana, Watford City, Williston, and Tioga - none of them had trucks. So I did a Google search for the Uhaul location in Minot and was connected to a call center somewhere. The lady I spoke with was very helpful. This was on Thursday for a Saturday pick up. She booked us a 26 foot truck in Minot. The next day they called from Minot and said they not only didn't have a 26 foot truck for us, they had no trucks at all. I asked why I have been told there was a 26 foot truck and she said that the lady I spoke with is in a call center and wouldn't know. I manage hotels and we use call centers, in which the reservation agents can procure a real time inventory of every hotel in the country. Surely UHaul is a big enough company to utilize a similar system. After all that, we got lucky - they had a 20 foot truck in Tioga of all places - but not until Sunday. I understand that we're in a somewhat remote location and that the availability of the trucks depends upon the demand for them and whether or not people are using them to drop off in specific locations. I also appreciate that we didn't give much notice. That said, the lady from Minot told me she had 12 orders for trucks that she couldn't fulfil that weekend. And considering the nature of your advertising, one might think that more effort would be made to make trucks available when that many are needed. When we got to Tioga, the furniture dolly we had ordered - and that had been confirmed in the confirmation email - was not there. She did have a hand truck, so we made that work too. The check out process took over 20 minutes because she didn't really seem to know how to use the software and never did figure out how to charge us for the hand truck. We made sure to inform the dealer in WC of this in case he's on the hook for getting it back to Tioga. All in all everything worked out, but it seemed to be a more frustrating experience than it needed to be.

twyla K. on

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Kevin F. on

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How about letting me complain that I had to drive 120 miles round trip to get the vehicle I rented? Who do I talk to about my $50? I really don't have time to mess with this. I will NEVER use uhaul.com again. Instead, I will go to my local vendor.

hector H. on

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Equipment to (F) old is junk

david M. on

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TERRY N. on

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mike P. on

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GABRIEL C. on

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After I drove to three locations in Williston because the directions were horrible, the gal told me that they weren't allowed to put a sign up due to the company in front of them. On top of that the truck I ordered was two hours late. She ended up sending us back to Tioga for a truck that was there when I was told by the 1800 number the Tioga location would not have any and I would have to drive 100mi at 1.09 a mile for an in town move. When I arrived at the Tioga location the lady setting the order was not properly trained and the process took upwards of an hour. Upon returning the truck I caught the gal trying to charge my card approx 120$ Which I truthfully believe was outta ignorance and not illintention. She finally got so frustrated will her lack of training I walked out on the knowledge the manger would call me to square up on the price, which he did and apologized. It was a stressful experience on all fronts in already stressful time and frankly will do everything in my power to avoid using u haul in this area ever again.

Daniel F. on

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Gina K. on

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STEVEN G. on

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denise P. on

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Overall good experience but back of truck wasn't swept out...but thats it...service was great..;-)

Todd C. on

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Fuel gage was not full at time of pick up as stated !! Drop off would not reimburse me the $13.00 I put in the truck 3 block and time stamped 10 minutes after pick up. Said I have to seek it from the pickup point .... I know better !! I have rented equipment for 25 years!! Should have took the rep for ride an filled it up before ever giving them my credit card

ARISTEL C. on

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Associates didn't know how to run the buisness didn't have proper equipment to hook up trailer and couldn't help fix previous mistakes made when I rented a uhaul the last time I rented from u

MICHAEL B. on

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Great staff

DAN P. on

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KENDAL T. on

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Make sure the trailer is in useable condition next time, I won't get another trailer from u haul again

JULIE C. on

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Friendly and helpful

JOHN M. on

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Stay true too you're quotes !! Went from 108.00 dollars to 896.00 dollars finally agreed on 150 dollars to go 350 miles .. So I'm just gonna buy my own trailer an ain't gonna go through that ever again !!

leslie Z. on

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They told me they had equipment but when I got there U-Haul told me they have none on the web their Internet kept kicking them off so it took me forever to get the rental and return the rental

JODY K. on

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GERMAINE W. on

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Jasmine R. on

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Susan S. on

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George H. on

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Heater in the U-Haul did not work.

Tony R. on

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MIKE N. on

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CRUZ P. on

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DENISE M. on

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Girls were great but claimed they could not see the notes that were in the computer made by Fargo traffic division, which was an inconvenience to us. It took us over an hour and half to get out of there.

ADAM C. on

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SCOTT W C. on

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ROGER T. on

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