Customer Reviews for Clean as a Whistle #2
(U-Haul Neighborhood Dealer)

Rating:

1.0

We got over charged and told it would go back on our card and never did.got the small uhaul to go from Gilmer TX to Branson Mo 386 miles but he charged us 200 and then the next day another 700 ?? And he said the first time we got the quote it would be 400 don't understand and still no money back yet smh

Rating:

5.0

Great service. Highly recommend it.

Rating:

1.0

I would really like half Of my money back and the experience is nothing like I’ve had before. It was worst .

Rating:

3.0

The owner wasn’t there when I got there, when I called he said he was 30 minutes away, didn’t actually get back until over an hour passed, since I was in a hurry (I should have read the contract before trusting the right amount of gas was in the U-Haul) I didn’t check the gas immediately and fix it on the link. The U-Haul he gave me had like half a tank less gas in it than he said on the contract. The contract said it was 81% full when in reality it was barely over a 1/4 a tank. Luckily I did take a picture of it after I stopped where I was going and the U-Haul people over the phone were EXTREMELY helpful and nice and I have been issued a refund. I was very upset with this location in particular though. Only plus side was that the owner seemed nice when he finally showed up. He also apologized for being late.

Rating:

1.0

Take his partnership! He was very unprofessional, charged me miles I didn’t use, told me truck was 30 dollars when I got there he said $100 dollars and that I’ll be reimbursed what I didn’t use. Took him 4 days just to check the truck in which was weird never gave no paperwork, no receipt and just flat out lied looked at his reviews and they are horrible, I wouldn’t recommend nobody to him to get scammed

Rating:

5.0

The location and the customer service at Clean as a Whistle #2 was great. What wasn't great was that I received a phone call the day before my reservation telling me that the size of truck I reserved on JULY 10 was not available and that I had to drive to Gladewater to pick it up. I reserved a 20" truck to be picked up in Longview and it was changed to a 26" truck to be picked up in Gladewater. I was told that I would not have to pay the extra fee that was incurred due to the truck size nor would I have to pay for the extra mileage that would be on there for having to drive to Gladewater from Longview just to pick up the truck. I had to pay extra for the truck just to pick it up. I don't understand how I did not have the truck I reserved on July 10 for July 20... I would think that it would be reserved for me.

Rating:

3.0

Great service.

Rating:

1.0

I returned the U-Haul truck and trailer 3 days early on a Friday but this location didn’t check in the truck until Tuesday after I called U-Haul 3 times. Thankfully I wasn’t charged any late fees

Rating:

1.0

CHECK YOUR INFORMATION BETTER

Rating:

1.0

Made me Pay nearly $200.00 additional Fee on top of my fully paid fee already paid.

Rating:

3.0

none

Rating:

1.0

they didn't even look at the vehicle. They could care less what shape it was in when returned.

Rating:

2.0

they didn't even look at the trucks or trailer. They could care less what shape the equipment was in. They evidently didn't report the vehicles were in, because the drop off place was wrong and we didn't know it.

Rating:

2.0

I wasn’t very happy with the location due to where it was at and that there was no place to leave my vehicle unattended for the time. I would not recommend this location because nobody should leave their vehicle on the side of the road.

Rating:

3.0

Personnel very friendly

Rating:

4.0

Everything was great!!

Rating:

5.0

It was as good as I could've expected. Nice people

Rating:

3.0

tires were not maintained and had a blow out

Rating:

3.0

Was unable to download the app so I just used the drop box and also deposited my copy of the rental agreement. Didn't here from any one to confirm safe return.

Rating:

2.0

Needs better customer service. Needs to be on time and not have customers waiting for them to arrive from his trucking business. Also a better explaining of the charges if we will return it somewhere else and not there location. We return it to their location and waited even longer while did a lot of talking to others. We had to play waiting game again to get the trailer unhook from his employees who works for his car detail business. Very disappointing.

Rating:

1.0

Owner never looked at me. Told me he would email receipt but never did. Helper barely talked to me.

Rating:

5.0

Great location, great service, I would definitely use this location next time I need equipment.

Rating:

3.0

I had to pick up my rental 10 miles from my original request location. Availability was poor. I was told this when I first made a reservation. At least there was honesty.

Rating:

2.0

Make sure they don't charge for fuel that wasn't needed. I had a BS charge for six gallons.

Rating:

2.0

No one was there. Equipment was not orderly/no clear place to park the truck

Rating:

4.0

Don't park trailer in ant hills.

Rating:

1.0

I was scheduled to pick up trailer at 9:30, the u haul owner did not show up until 10:35. I called the Shreveport location that scheduled the pick up and said “sir he doesn’t open until 10” , again, they scheduled me for 9:30. Ultimately didn’t show until 10:35. After he shows up his computer wasn’t working and said he didn’t know I was coming. Equipment was fine but service was a 0/10. Would never recommend this location

Rating:

5.0

great

Rating:

5.0

The owner stayed after hours to rent me a truck! A++++ Joni Petty

Rating:

1.0

Only car detailers were there when I dropped the truck and trailer. Filthy building, lot and I was told to come back to see the owner even though I was there a couple of hours past the posted hours of operation. I never saw or heard from anyone. Ever. Period. I've used U-Haul dozens of times all across the country and have never seen or experienced such a lack of service. Shame on them!

Rating:

5.0

Customer Service is paramount at this location...INCREDIBLE customer service

Rating:

1.0

This place was deplorable and I would hope and expect that UHaul would discontinue any association with this individual. He was very unpleasant and even exclaimed that UHaul is just his “tinker-toy” and uses as a tax write-off. His demeanor and character was vulgar. The truck was empty of gas and filthy.

Rating:

5.0

Good experience, very nice people to work with.

Rating:

2.0

I would show up on time to offer a rental. Not show up 45 mins late.

Rating:

5.0

Great experience

Rating:

1.0

HORRIBLE EXPERIENCE! I received a call from Uhaul reservations. I Had a reservation for 1:00 PM pick UP in Gilmer but due to availability I had to pick up at this location instead. Arrived shortly before 1:00PM & was told the only person who could do the paperwork for my trailer rental was at lunch & would be back shortly. An hour & a half later the, what I'm assuming is the owner showed up. He said our reservation wasn't on his log before he went to lunch which is untrue. I was told by customer service our reservation was downloaded to his log that morning while she was speaking to me about the location change so it WAS there. He either didn't check his log before taking off for lunch or just flat out lied. Either way, he was very rude, condescending and dismissive. To top everything off, I had my stepfather go pick up the trailer and instead of charging my Debit card which was on file with the reservation, He made my stepfather pay with his debit card instead of calling me for authorization! I will NEVER pick up from this location again! Oh! And all the trailers were piled on top of each other so he had to bang the thing around to get it "unstuck" from the other trailers. My stepdad informed him we would NOT be paying for the damage he was causing to the equipment! I could go on & on but won't.

Rating:

3.0

Dropped off after hours.

Rating:

5.0

Excellent customer service

Rating:

5.0

Great service no hassles.

Rating:

1.0

Owner scammed me for $20. He claimed it was a handling fee. Uhaul customer service was nice and refunded this for me.

Rating:

1.0

This was a horrible experience an absolute nightmare that lasted for 4 days and countless hours on the phone trying to get it straightened out. The man wasn't there at my reserved pickup time, didn't get truck until 3 hours later, he had a hacking cough that he didn't try to contain, wrong odometer and fuel reading, checked 2 trucks out on my account rather than one, return location was wrong and time, overcharged us for the small dolly and refused to give us the larger one we needed because it was too much hassle (charged $10 for the $7 dolly and he wouldn't give us the $10 one-there was no mistaking the correct price they are written in large numbers on dollies), made husband email his DL even though he was standing right there, he couldn't get our email correct (after multiple times of spelling it for him) to mail us the contract

Rating:

2.0

Truck we ordered keys weren't available was supposed to be able to drop off in Longview and when I went to drop off they told me I couldn't spent over 3 hours dealing with a truck that was 11 foot longer then I needed

Rating:

5.0

The verification method is kinda Nazi. I own my business and home, so no lease agreement. My employer is also me. You had to wake my nephew up at 8 am on Saturday, when he worked til midnight the night before.

Rating:

2.0

New location

Rating:

4.0

Was told to pick up a certain location got there was told it was in a different location 20 mins away