Had a flat tire they came fixed it and found a neither flat on other side of trailer. Then the cable for the door broke
ROBIN M
Customer Reviews for Clear Crescent LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The person working there was guiding me to backup and didn’t tell me to stop and the hitch went under my truck severely damaging my property/ bumper so I am very upset and he didn’t even apologize just said oh that happens.
DAVID GQuintin was amazing and was very communicative especially with ensuring that his location was easily located.
ROMAN LNothing because the person are honest n 🙏
Pedro GU Haul at Van Ormy provided us with a Cargo Trailer that we loaded and drove over 1,200 miles, from Crystal City, TX to Milwaukee, WI without any issues. We appreciate the U Haul service from connecting the vehicle to the trailer, and in particular, its maintenance which allowed us to travel this vast distance without any concerns.
JESUS SI would recommend Crowley Space Station Storage to anyone even if you choose to rent a U-Haul. That gentleman was the most helpful and kind person. However, Uhual itself is a joke. You can specifically ask if what you’re paying for is inclusive of the whole time you need it for and none of the information they give you is correct. They charge you for things you didn’t agree to and over charge you. Go to Penske or Budget if you need to move. I will never do business with Uhual again.
BRODIE BNothing to fix.
JOHN SEvery thing was Great!
HUMBERTO GMet with Quentin and his Son to rent a U haul. Excellent hospitality. Thank you for getting me on the road. The moving went as planned. Irene.
IRENE FVery professional and helpful hooking up and checkout the car hauler. Easy in and out and ample room to maneuver. Many thanks to the operators of this location.
Charles SQuentin was very professional, polite, and very informative…explained everything very well. Will definitely do business with him again!
ESTHER HTrailer was not hooked up appropriately. Caused damage to my truck and had to open a claim. Trailer lighting was faulty, looked to be spliced and losing contact.
BILLY GFriendly, efficient and professional. Definitely recommend.
Eric PPaid $415 for a little trailer to haul my car. The person told me he could only rent it for 2 days minimum so I had to pay 2 days. I dropped it off the next day though. I felt like I was ripped off..
JOEL Gno issues at all
Arnold MGreat Experience! They were very professional.
Richard FAmazing service on both ends. Very easy and fast process. Price is high but still great service.
Uriel LGreat service, clean Equiptment. Made renting a breeze when there is a lot of challenges with moving already so thankful for this gentleman’s establishment
Brent SMr. Q will take great care of you. He goes beyond the call of duty to make sure all your needs are met. He the process smoothly and you are happy when you leave. Id recommend this place to anyone. Couldn't have a better person take care of you.
Paul KAmazing service! They hooked everything up for me and gave me a business card for direct contact just in case anything went wrong. Happy to say that nothing went wrong!
Alexia LFirst of all the rental was only $49.45. I always get charged $75.00 deposit. What is the other $25.55 for?
ELOY RCustomer service was horrible, owner text your phone to say it's late when you have the trailer. They'll charge you another full day of rental if you're 50 minutes late and not tell you they charge it. Owner is a scam
Josh RQuintin thank you sir
Tony MWill not use location again nor company. Had emergency and could not speak to Josh (AFM) to get a resolution to returning vehicle before I had to return to location of pick up.
Clifton CEverything was done exactly as I asked so not sure how it could be improved on.
BILLY CVery helpful The whole process went smooth
QUINTIN QExcellent UHaul location and experience. Highly recommend!
jason dMake the entrance to this location look more like the main/only entrance to the yard. It currently looks like there are 2 entrances but there is only 1. I missed the entrance and tried to go in the next driveway, only to find it a residental entrance, which i was blocked from entering/turning around, having to slam on the brakes, put it in reverse, which caused the truck to try and speed backwards into traffic, while i was having to put ALL MY WEIGHT on the brake pedal. So a more obvious entry would be helpful
Jack WEverything done quick and in safe matter.
Jose DPeaple there were great and very friendly..They offered options if needed. The U-Haul was very clean and pretty much gassed up..Also checked up on you on trip if you arrived safely..Thanks so much 🙏
Norma HGreat people, very nice and helpful. I will definitely send everyone I know this way!
Mercedes FNothing
Jesus BExcellent customer service would definitely recommend.
jerry aI had a reservation at another location but had an extremely terrible experience which lead me to leave that place and look for another. The UHaul national number helped me locate the 17677 S Loop 1604 W location which was actually 20 minutes further than the original. The father son team at this location are fantastic. I know this is simple trailer rental and that there is not much to it but, that is exactly why it is important to always put your best foot forward. The interaction time with the customer is brief so it is imperative that UHaul representatives be curtious and accommodating and not insult customers. If the face of UHaul includes the smaller limited inventory locations and not just the main stores, then Quintin and his son at their location are fantastic UHaul reps. I will be contacting the manager at the other location and informing him or her of the experience I had. Please feel free to contact me if you would like more information on my experience at either location. Respectfully, Celestino Rodriguez 210-416-5044
celistino rCustomer service is white glove service!! Thank you so much for helping me make my move to my new home go so smoothly!!!
Cecilia SNo signage, very hard to find this location. Drove past the place twice trying to find it.
Robert C