I received a call the day before pick up. No truck was available at location I made reservation for. A truck was available at Von Ormy and could even be picked up that friday. If it was available the day before, why didn't UHaul deliver it to my selected pick up location? Owner of location said the day before that he is always late to open when I called to get directions. True to his word, three or four customers were waiting at the gate to be let in. He kept iterating that UHaul is just a part time endeavor and they do not pay enough for his time and effort. He did not go with me to inspect and drive off with my rental. They fuel light was on with 38 miles to empty. Debris and box in the back. The location on the lot where rental was parked was high weeds with stickers everywhere. We were full of them on our clothes. Very sad.
Armando J
Clear Crescent LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Von Ormy, TX 78073
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Customer Reviews
- 4.0 Average Customer Rating
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Great service. Very friendly and helpful
John CAfter multiple rental uses this was the first time there was an online issue checking out and in the equipment. The site kept saying error. When I had called three times checking in the utility trailer and idiot from another store kept changing my drop off location from what I picked. I picked that location because it was closest to me. I had already turned in the equipment, took picture and called because of the uhaul drop my equipment site. Pleasanton, Texas location kept changing my location and said that I agreed to turn in at his location. My contract when I checked out and was trying to check in said Von Ormy Uhaul. Please fix that. Thanks. Other than that, the equipment was by far excellent. Thanks U-Haul
James NBetter website or more easy to navigate
Arturo FCustomer Service was great. Time spent was great too. This place will be my rental truck for anything I need.
Laura C