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Cody S
Customer Reviews for Clearhome Self Storage Rockford
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fix your computer system problems. The system was very slow and kept crashing. Thankfully, Mike kept trying until we finally had success.
RICHARD AMike Was AWESOME!!!
ERIC BEverything was great and the gentleman that helped me was great.
RICHARD CSuper staff at Clearhome, friendly and super helpful, equipment worked great. Only less than excellent thing was the inside of the truck cab was pretty dirty.
Kimberly CVery friendly staff, helpful to hook up and disconnect.
JEROME DExcellent service, equipment worked perfectly
DEAN RExperience was great
JOHN PThis location has an issue with the building completely cutting out my ability to get internet! Took 45 minutes of struggling where I then drove on the other side of the road and was able to access data and internet again. This set me behind 45 min and caused a stressful morning!
Melissa HMike was such a pleasure working with to get me set up with moving thank you so much
JESSICA MMike was very friendly and provided a fast and smooth transaction. Trailer was ready and easy access for hook-up.
DENNIS SGood experience!
JAMES DVery friendly staff, definitely will rent from them in the future.
RYAN OThe gentleman checking me in was very friendly and helpful. Went over all the basics and helped hook up and unhook when I returned.
CHRISTOPHER BVery nice place!! I would definitely store my RV or boat here
SALLY CThey forgot to put the disposable blankets on my truck.
Jeffrey SThis was my first time renting a U Haul truck and Mike was very helpful . I would not hesitate to recommend him to anyone who needed help moving.
ROBERT FGreat customer service! Thanks so much!
REBECCA MThanks.
Thomas SNothing
WAYNE EI know UHaul has a lot of equipment, however the exterior of the trailer could be in a little better shape.
MICHAEL DIt was the worst experience ever. I went through three trailers to get to one that worked. I have asked numerous times to talk to a regional manager. Never happened. I was told I was going to get paid $250 to unload and load the trailer for the second time. Never happened. Worst experience ever. I would love to have a manager call me.
TIM ZVery helpful staff
JOSEPH DThe GPS in the uhaul app is atrocious. I have rented from this location numerous times and everytime checking in is atrocious because the uhaul app doesn't pick up that you are there.
SALLY JThe equipment was clean, but the truck was really beat up. The passenger side door was broke, all the cup holder were missing. The rental venue was great and easy. The person at the location was great to rent from.
ROBERT HMike was extremely helpful
ANTHONY JRepresentative was very help full. Excellent service provided by him. Worked above and beyond to provide good service. Thanks
mohammad qThe location was closed during mid-afternoon on a Thursday without any notification as to why or what to do. The customer service for the Clearhome Self Storage was incredibly rude and not helpful over the phone.
Shannon DVery helpful service! I highly recommend the Clearhome Rockford location.
Ronald SI would say everything was great and was easy to get things reserved and on the move Mike was excellent
ken tCouldn’t ask for a better experience, ty vm!!
Addam Kseamless transaction
MATT GThe truck itself had a lot of pre-existing damage (marked by black 'X' marks) and the photos that were used for reference upon pickup were all of the same side. Where they park the trucks for pickup and drop off don't allow you to photograph the entire one side of the truck to cover yourself. It was also weird I couldn't extend the rental. I'd be really surprised if someone needed the truck at midnight. (My return time was 11pm on a Sunday.) I would have liked an extra hour as the lights in the box didn't work and took me a bit longer to unload due to fussing with flashlights.
AUSTIN TSuper easy!
Deborah SCustomer service was excellent.
Nicole TCheck for other customer’s receipts under visors. They kept raining down on me until I discovered where they were coming from but not a big deal:)
bonnie hThe app doesn't work for self checkout and check in.
Mary BNothing, gentleman @ facility courteous & helpful. Thank you!
mary rNothing amazing service truck was clean ran great customer service was amazing
David POnline check in confusing Inside of truck was pretty dirty
Sheri RThere was no one in the office immediately after rental or during drop off even though I was there clearly during business hours.
wesley h