Customer did not leave a comment.John P.
Customer Reviews for Cleves Tool Rental and Service Center
(U-Haul Neighborhood Dealer)
Cleves, OH 45002
Services at this Location:
- Mon–Fri9 am–4 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We were not told the total price of the rental. I had to find out on the receipt. I was also not told that the rental was for only 6 hours, I found out through a text message.Jacklyn S.
They was closed. We use UHaul 24/7 to return truck.Thomas L.
This was a mobile check-in on a Sunday. The truck had a trailer attached which was not part of the rental and we had to remove ourselves in order to drive the truck away.Steve W.
Not at all. Customer service sucks.Patricia H.
Customer did not leave a comment.Barbara F.
Customer did not leave a comment.Bobbie B.
Customer did not leave a comment.Jose F.
Customer did not leave a comment.Mark E.
The person handling the transaction for us was very pleasant and professionalRobert B.
Customer did not leave a comment.Mary Beth H.
Customer did not leave a comment.darren S.
Customer did not leave a comment.Kevin H.
Customer did not leave a comment.Anthony D.
Customer did not leave a comment.MELISSA R.
Customer did not leave a comment.Michelle M.
I've rented(or a friend) 6 times in the last 3 yrs. This was my first time from this location. It was the smoothest by far.Daniel K.
Cleves tool rental was very helpful. Thank youJeff S.
Customer did not leave a comment.Linda S.
Customer did not leave a comment.Dan L.
Customer did not leave a comment.James E.
Accidentally left a couple things in the front floor of the vehicle and was told to just show up the truck would be unlocked to get the stuff I advised him I wouldn't be there till the next day he said that would be fine I showed up in the truck was rented to a couple that went to South Dakota and was told oops I asked if that was policy to just leave the stuff in there and he said Yep would not recommend this location everEDMUND S.
Customer did not leave a comment.James W.
Customer did not leave a comment.Jonathan A.
Customer did not leave a comment.William L.
Customer did not leave a comment.michael H.
Customer did not leave a comment.Joe V.
Customer did not leave a comment.Robert D.
Customer did not leave a comment.Brian A.
Friendly and professional. Keep up the good work!Brian A.
Great customer service 👏BULADO J.
Customer did not leave a comment.William S.
The Lady at the rental place was an Angel of a woman who's gone above,and beyond the call of duty. She was wonderfuly nice,and extreamly courteous. A Big Big help in every way. I highly recommend to anyone that Cleve's Took,and Rental is the best place to go to for all your U-Hall needs. A+A+A+A+A+James M.
I rated the truck as "clean" but there was a plastic bottle, a candy wrapper, a t-shirt, and socks in the cargo area. I don't blame the U Haul location because it could have been the previous renter during non work hours.David K.
The one who helped us was awesome. He was patient and funny!Brittany L.
This location was an awesome 😎 place to rent a U-Haul. I highly recommend.RICKY F.
Very helpful.DANIEL M.
This location has improved their service a lot over the last several months. It is appreciated.DANIEL M.
Customer did not leave a comment.Larry A.
Customer did not leave a comment.Hannah T.
They need to light the yard better at night. The lack of lighting makes it hard to find after hours, and a little difficult to drop equipment.DANIEL M.
Lady at the front desk was rude. I treated her with repsoect from the second we got on the phone to reserve the Uhaul and she was nothing but gross. Her attitude, the info she gave me. Told me I could only pick the van up at 11:45, no earlier no later. I couldn't drop the van off any earlier or later than 8am the next day but when I callled to double check the gentleman on the phone says no she's wrong. She's always rude. Then why keep an employee like that? If you don't like your job, leave.taylor S.
Great service and very respectful. They go above and beyond to help. Thank you for all the help.TIMOTHY L.
This was by far the best U Haul experience I've had. The people working there were great. Easy in and easy out.CHRISTOPHER F.
Customer did not leave a comment.MICHAEL M.
Customer did not leave a comment.Paul R.
Equipment was clean. I had an incident on the way home.JEFFERY S.
Dropped off vehicle after hours.EUNICE B.
Customer did not leave a comment.Anthony M.
Customer did not leave a comment.Estill N.
Customer did not leave a comment.CASEY K.
Fix the issues with the mobile app and online checkout. Took about three hours to get the uhaul.Samantha D.
Customer did not leave a comment.Alex C.
Customer did not leave a comment.Karen K.
Customer did not leave a comment.RYAN E.
Nothing at this location Andrea Holden was very helpful and prompt and she is definitely versed on everything I needed to know about my rental. Would recommend this location for sure.Bethany G.
Customer did not leave a comment.TIMOTHY P.
Excellent pick up location and the staff went above and beyond. Very helpful with great personalities, which is very rare nowadays.JACKIE C.
Customer did not leave a comment.Helen N.
Customer did not leave a comment.Joy W.
Customer did not leave a comment.Craig G.
Customer did not leave a comment.Kay N.
Customer did not leave a comment.THOMAS E.
We were supposed to pick up truck in Oxford and had to drive 40 min each way adding expense and time to the rental. I reserved this truck weeks in advance. This was NOT a last minute rental. Even the nice lady running the pickup place said we got screwed. I will not be using uhaul again and am taking this to the BBB. They are intentionally fleecing customers .NEAL C.
Customer did not leave a comment.Michael M.
Nothing, everything was top-notch!Jeff S.
Easy to get to and friendly service.BRIAN W.
Customer did not leave a comment.SEAN S.
Customer did not leave a comment.ANGELA P.
Customer did not leave a comment.Jason S.
Customer did not leave a comment.Matthew C.
Customer did not leave a comment.ROBERT P.
Customer did not leave a comment.Darryl S.
Customer did not leave a comment.ROBERT R.
Customer did not leave a comment.Robert P.
Customer did not leave a comment.Lawanda A.
Customer did not leave a comment.Robert O.
Customer did not leave a comment.Alisa T.
Customer did not leave a comment.SCOTT S.
Trucks could have step to get in cab...really high for short people!!susan H.
The pick up and drop off experience when the store is closed was horrible. Which was on a Sunday. We were at the drop off location for over an hour trying to go through the process. We were on hold with UHaul 3 different times for 15/20 minutes each time.Kevin M.
Very accommodatingbarbara O.
Customer service was great!Jeannie A.
Customer did not leave a comment.David W.
Customer did not leave a comment.DENA T.
It was the most best experience I've had, loved how every person from call center to rental office were focused to help the customerMEHYAR S.
Very good experience.ROBERT B.
Staff should wear mask, and I shouldn't ask for help with trailer disconnect they should have assistance available.ROBERT K.
Customer did not leave a comment.Randy W.
Customer did not leave a comment.Rodney P.
Customer did not leave a comment.Will P.
We took a picture of the mileage before we left the parking lot and it's a different amount on the invoice. After taxes we were over charged $0.42. Is this a common practice? The last (?) Renter spilled a drink in the drink holder and the truck wasn't swept out.Christopher K.
Customer did not leave a comment.Terry L.
Customer did not leave a comment.Richard H.
Customer did not leave a comment.David C.
Customer did not leave a comment.Marianne T.
Customer did not leave a comment.Melissa S.
They went above and beyond to ensure that I received a trailer during a crazy time. I could not be happier with the level of service received.Darla B.
Customer did not leave a comment.Bill F.
When I called to tell them I wasn't done with the uhaul that I had one more garage to do and I'd have it back that evening and she was really snotty telling me they closed at 4 and hung up on me! How rude! I spent almost $400 and I'd at least liked to have had a thank you, got nothing! She was very rude and unprofessional! I'm telling all my friends to stay clear of that location..Renea C.
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