Customer Reviews for Cleves Tool Rental and Service Center
(U-Haul Neighborhood Dealer)

198 reviews

5695 State Rte 128   Cleves, OH 45002

(513) 806-2992

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(513) 806-2992

5695 State Rte 128
Cleves, OH 45002

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

David T 
Rating:
5.0

Customer did not leave a comment.

Eric E 
Rating:
5.0

Patrick is an exceptional agent, he went above and beyond to insure my rental went smoothly, greatly appreciated!!

Jana V 
Rating:
5.0

Customer did not leave a comment.

Kamika B 
Rating:
4.0

Customer did not leave a comment.

Tom V 
Rating:
5.0

I was overwhelmed by how easy they made the whole experience. I did it on line and when I arrived the gentleman had me on my way within just a few minutes. My hats off to him. Great guy great job.

mitch f 
Rating:
5.0

Customer did not leave a comment.

Kathryn L 
Rating:
5.0

The guys at Cleves Tool Rental was great if i need anything I will go back to them

Garry S 
Rating:
5.0

Customer did not leave a comment.

GRANT W 
Rating:
5.0

Customer did not leave a comment.

Rodney C 
Rating:
3.0

The only problem I had was the pick up. We did the mobile pick up and the app never sent the box number or word code for the lock. Had to call customer service and spent another 20 minutes on the phone. After that the lock was rusty and could hardly turn the letters to get the word code in. Other than that everything else was great.

Robert R 
Rating:
3.0

have some communication with the point of origin, I picked up the truck in Michigan , it only had 1/4 tank of gas. I dropped it off in Ohio with 1/4 tank of gas. Ohio location charged my credit card $77 to fill the tank.

Andrew D 
Rating:
3.0

Customer did not leave a comment.

Amy T 
Rating:
5.0

Customer did not leave a comment.

John A 
Rating:
5.0

Fix the mobile app. The app does not work doing mobile checkout. Cost me an hour and a late penalty. Had to call customer service in order to check out. Could not even use the app to return the truck.

Steven F 
Rating:
5.0

Customer did not leave a comment.

Jeff M 
Rating:
3.0

Customer did not leave a comment.

Karen P 
Rating:
5.0

Everything was fine

Bobby P 
Rating:
5.0

Customer did not leave a comment.

Ethan B 
Rating:
5.0

The process was quick and easy! There is nothing I recommend you to do better.

Alisha W 
Rating:
5.0

Customer did not leave a comment.

John P 
Rating:
1.0

We were not told the total price of the rental. I had to find out on the receipt. I was also not told that the rental was for only 6 hours, I found out through a text message.

Jacklyn S 
Rating:
3.0

They was closed. We use UHaul 24/7 to return truck.

Thomas L 
Rating:
5.0

This was a mobile check-in on a Sunday. The truck had a trailer attached which was not part of the rental and we had to remove ourselves in order to drive the truck away.

Steve W 
Rating:
1.0

Not at all. Customer service sucks.

Patricia H 
Rating:
4.0

Customer did not leave a comment.

Barbara F 
Rating:
5.0

Customer did not leave a comment.

Bobbie B 
Rating:
5.0

Customer did not leave a comment.

Jose F 
Rating:
4.0

Customer did not leave a comment.

Mark E 
Rating:
5.0

The person handling the transaction for us was very pleasant and professional

Robert B 
Rating:
5.0

Customer did not leave a comment.

Mary B 
Rating:
5.0

Customer did not leave a comment.

darren S 
Rating:
4.0

Customer did not leave a comment.

Kevin H 
Rating:
4.0

Customer did not leave a comment.

Anthony D 
Rating:
5.0

Customer did not leave a comment.

MELISSA R 
Rating:
5.0

Customer did not leave a comment.

Michelle M 
Rating:
5.0

I’ve rented(or a friend) 6 times in the last 3 yrs. This was my first time from this location. It was the smoothest by far.

Daniel K 
Rating:
5.0

Cleves tool rental was very helpful. Thank you

Jeff S 
Rating:
5.0

Customer did not leave a comment.

Linda S 
Rating:
5.0

Customer did not leave a comment.

Dan L 
Rating:
5.0

Customer did not leave a comment.

James E 
Rating:
1.0

Accidentally left a couple things in the front floor of the vehicle and was told to just show up the truck would be unlocked to get the stuff I advised him I wouldn’t be there till the next day he said that would be fine I showed up in the truck was rented to a couple that went to South Dakota and was told oops I asked if that was policy to just leave the stuff in there and he said Yep would not recommend this location ever

EDMUND S 
Rating:
5.0

Customer did not leave a comment.

James W 
Rating:
5.0

Customer did not leave a comment.

Jonathan A 
Rating:
5.0

Customer did not leave a comment.

William L 
Rating:
5.0

Customer did not leave a comment.

michael h 
Rating:
4.0

Customer did not leave a comment.

Joe V 
Rating:
4.0

Customer did not leave a comment.

Robert D 
Rating:
5.0

Customer did not leave a comment.

Brian A 
Rating:
5.0

Friendly and professional. Keep up the good work!

Brian A 
Rating:
5.0

Great customer service 👏

BULADO J 
Rating:
5.0

Customer did not leave a comment.

William S 
Rating:
5.0

The Lady at the rental place was an Angel of a woman who's gone above,and beyond the call of duty. She was wonderfuly nice,and extreamly courteous. A Big Big help in every way. I highly recommend to anyone that Cleve's Took,and Rental is the best place to go to for all your U-Hall needs. A+A+A+A+A+

James M 
Rating:
5.0

I rated the truck as "clean" but there was a plastic bottle, a candy wrapper, a t-shirt, and socks in the cargo area. I don't blame the U Haul location because it could have been the previous renter during non work hours.

David K 
Rating:
5.0

The one who helped us was awesome. He was patient and funny!

Brittany L 
Rating:
5.0

This location was an awesome 😎 place to rent a U-Haul. I highly recommend.

RICKY F 
Rating:
5.0

Very helpful.

DANIEL M 
Rating:
5.0

This location has improved their service a lot over the last several months. It is appreciated.

DANIEL M 
Rating:
5.0

Customer did not leave a comment.

Larry A 
Rating:
5.0

Customer did not leave a comment.

Hannah T 
Rating:
3.0

They need to light the yard better at night. The lack of lighting makes it hard to find after hours, and a little difficult to drop equipment.

DANIEL M 
Rating:
1.0

Lady at the front desk was rude. I treated her with repsoect from the second we got on the phone to reserve the Uhaul and she was nothing but gross. Her attitude, the info she gave me. Told me I could only pick the van up at 11:45, no earlier no later. I couldn’t drop the van off any earlier or later than 8am the next day but when I callled to double check the gentleman on the phone says no she’s wrong. She’s always rude. Then why keep an employee like that? If you don’t like your job, leave.

taylor s 
Rating:
5.0

Great service and very respectful. They go above and beyond to help. Thank you for all the help.

TIMOTHY L 
Rating:
5.0

This was by far the best U Haul experience I've had. The people working there were great. Easy in and easy out.

CHRISTOPHER F 
Rating:
4.0

Customer did not leave a comment.

MICHAEL M 
Rating:
4.0

Customer did not leave a comment.

Paul R 
Rating:
5.0

Equipment was clean. I had an incident on the way home.

JEFFERY S 
Rating:
4.0

Dropped off vehicle after hours.

EUNICE B 
Rating:
5.0

Customer did not leave a comment.

Anthony M 
Rating:
4.0

Customer did not leave a comment.

Estill N 
Rating:
5.0

Customer did not leave a comment.

CASEY K 
Rating:
3.0

Fix the issues with the mobile app and online checkout. Took about three hours to get the uhaul.

Samantha D 
Rating:
3.0

Customer did not leave a comment.

Alex C 
Rating:
5.0

Customer did not leave a comment.

Karen K 
Rating:
5.0

Customer did not leave a comment.

RYAN E 
Rating:
5.0

Nothing at this location Andrea Holden was very helpful and prompt and she is definitely versed on everything I needed to know about my rental. Would recommend this location for sure.

Bethany G 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY P 
Rating:
5.0

Excellent pick up location and the staff went above and beyond. Very helpful with great personalities, which is very rare nowadays.

JACKIE C 
Rating:
4.0

Customer did not leave a comment.

Helen N 
Rating:
5.0

Customer did not leave a comment.

Joy W 
Rating:
5.0

Customer did not leave a comment.

Craig G 
Rating:
4.0

Customer did not leave a comment.

Kay N 
Rating:
3.0

Customer did not leave a comment.

THOMAS E 
Rating:
5.0

We were supposed to pick up truck in Oxford and had to drive 40 min each way adding expense and time to the rental. I reserved this truck weeks in advance. This was NOT a last minute rental. Even the nice lady running the pickup place said we got screwed. I will not be using uhaul again and am taking this to the BBB. They are intentionally fleecing customers .

NEAL C 
Rating:
4.0

Customer did not leave a comment.

Michael M 
Rating:
5.0

Nothing, everything was top-notch!

Jeff S 
Rating:
5.0

Easy to get to and friendly service.

BRIAN W 
Rating:
5.0

Customer did not leave a comment.

SEAN S 
Rating:
5.0

Customer did not leave a comment.

ANGELA P 
Rating:
5.0

Customer did not leave a comment.

Jason S 
Rating:
5.0

Customer did not leave a comment.

Matthew C 
Rating:
5.0

Customer did not leave a comment.

ROBERT P 
Rating:
5.0

Customer did not leave a comment.

Darryl S 
Rating:
5.0

Customer did not leave a comment.

ROBERT R 
Rating:
4.0

Customer did not leave a comment.

Robert P 
Rating:
4.0

Customer did not leave a comment.

Lawanda A 
Rating:
5.0

Customer did not leave a comment.

Robert O 
Rating:
5.0

Customer did not leave a comment.

Alisa T 
Rating:
5.0

Customer did not leave a comment.

SCOTT S 
Rating:
5.0

Trucks could have step to get in cab...really high for short people!!

susan h 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top