Customer Reviews for Cleves Tool Rental and Service Center

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Cleves Tool Rental and Service Center

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Rob O. on

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We are not happy at all with UHAUL period! We were charged a deposit after we were told there would be none ... after putting it on our credit card. The cost was 159.00 and this deposit was 100.00.... however our card was charged 298.00???? And the deposit has never been returned yet... they can’t explain why the discrepancy in amounts or why my refund hasn’t been done.... I will never rent another truck from them again!!

Joshua M. on

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Notta

Judy G. on

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Customer did not leave a comment.

Jeffrey M. on

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No one there. I rented a truck for overnight and delivered the truck to the drop off after the business closed.

Charles L. on

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Excellent customer service, very friendly and helpful staff.

Shawna B. on

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friendly and very helpful staff.

Daniel S. on

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Customer did not leave a comment.

Thomas N. on

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The Truck was in amazing condition and drove great!

Samantha C. on

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The lady that checked me in was super nice! She answered all my questions!

Andrea H. on

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Customer did not leave a comment.

Taylor M. on

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I had a very positive experience and will absolutely use again/recommend in the future.

theresa H. on

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Customer did not leave a comment.

Dave M. on

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Friendly helpful staff

tony W. on

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UHAUL WAS A TERRIBLE EXPERIENCE. NOTHING TO DO WITH PICK UP LOCATION.

Sandy J. on

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Customer did not leave a comment.

Andrea H. on

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Very friendly staff

Robert B. on

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Customer did not leave a comment.

emily M. on

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this experience was absolutely terrible. we arrived at 850 to ensure we got out right at 9. we did the mobile checkout only because that was the only option. we did not leave the location until 935 because the app would not working. it kept saying waiting on an agent. no one was found at the tool rental it was located. I had to call the 1800 number 2x to talk to someone. he finally just told me the code for the lockbox which we had trouble finding. we were an hour late to our destination. when we dropped the truck off we could not check it in on the mobile app. it kept saying error. my husband spent 15minutes trying to get through on the 1800 number to check it in. we went trucks all the time and this whole process was outrageous. we started our project 3 hrs late. then I got 3 phone calls to extend our contract until 6 because we didn't turn out truck in. then another because they can't see that we ever turned out truck in even after we called to close out. not only were we super behind on our project but had to keep stopping to field all these phone call where no one has a clue what is going on. I tried to speak with customer service at that point because I want a refund and he can not see that I ever even picked up a truck. I will be calling asap for a full refund because we will never rent a truck from you all again

Edward D. on

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Customer did not leave a comment.

William V. on

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Staff was very helpful and friendly

Christopher A. on

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Kelly B. on

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Very nice, friendly staff, thank you

Emily P. on

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Ron R. on

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trailer very old and leaked and to top it off had expired trailer tags with NOOOO help from Corp worse experience with U-Haul in over 40 years of using them

yivkhar D. on

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Customer did not leave a comment.

David H. on

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Super friendly staff that is always willing to help. Have rented from here several times and will continue to do so.

Sandy M. on

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Customer did not leave a comment.

michael E. on

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very nice transaction people helpful and very nice. went out of there way to help us with everything.

Jace C. on

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Great experience, I will be renting from this dealer again. Very helpful staff.

JAMIE S. on

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Staff was beyond helpful, rental was a breeze

dave H. on

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Very friendly and helpful staff. I have rented here a few times and will continue to do so.

KEITH H. on

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Customer did not leave a comment.