Customer Reviews for Cleves Tool Rental and Service Center
(U-Haul Neighborhood Dealer)

145 reviews

5695 State Rte 128   Cleves, OH 45002

(513) 806-2992

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(513) 806-2992

5695 State Rte 128
Cleves, OH 45002

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I rated the truck as "clean" but there was a plastic bottle, a candy wrapper, a t-shirt, and socks in the cargo area. I don't blame the U Haul location because it could have been the previous renter during non work hours.

David K. 
Rating:
5.0

The one who helped us was awesome. He was patient and funny!

Brittany L. 
Rating:
5.0

This location was an awesome 😎 place to rent a U-Haul. I highly recommend.

RICKY F. 
Rating:
5.0

Very helpful.

DANIEL M. 
Rating:
5.0

This location has improved their service a lot over the last several months. It is appreciated.

DANIEL M. 
Rating:
5.0

Customer did not leave a comment.

Larry A. 
Rating:
5.0

Customer did not leave a comment.

Hannah T. 
Rating:
3.0

They need to light the yard better at night. The lack of lighting makes it hard to find after hours, and a little difficult to drop equipment.

DANIEL M. 
Rating:
1.0

Lady at the front desk was rude. I treated her with repsoect from the second we got on the phone to reserve the Uhaul and she was nothing but gross. Her attitude, the info she gave me. Told me I could only pick the van up at 11:45, no earlier no later. I couldn't drop the van off any earlier or later than 8am the next day but when I callled to double check the gentleman on the phone says no she's wrong. She's always rude. Then why keep an employee like that? If you don't like your job, leave.

taylor S. 
Rating:
5.0

Great service and very respectful. They go above and beyond to help. Thank you for all the help.

TIMOTHY L. 
Rating:
5.0

This was by far the best U Haul experience I've had. The people working there were great. Easy in and easy out.

CHRISTOPHER F. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
4.0

Customer did not leave a comment.

Paul R. 
Rating:
5.0

Equipment was clean. I had an incident on the way home.

JEFFERY S. 
Rating:
4.0

Dropped off vehicle after hours.

EUNICE B. 
Rating:
5.0

Customer did not leave a comment.

Anthony M. 
Rating:
4.0

Customer did not leave a comment.

Estill N. 
Rating:
5.0

Customer did not leave a comment.

CASEY K. 
Rating:
3.0

Fix the issues with the mobile app and online checkout. Took about three hours to get the uhaul.

Samantha D. 
Rating:
3.0

Customer did not leave a comment.

Alex C. 
Rating:
5.0

Customer did not leave a comment.

Karen K. 
Rating:
5.0

Customer did not leave a comment.

RYAN E. 
Rating:
5.0

Nothing at this location Andrea Holden was very helpful and prompt and she is definitely versed on everything I needed to know about my rental. Would recommend this location for sure.

Bethany G. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY P. 
Rating:
5.0

Excellent pick up location and the staff went above and beyond. Very helpful with great personalities, which is very rare nowadays.

JACKIE C. 
Rating:
4.0

Customer did not leave a comment.

Helen N. 
Rating:
5.0

Customer did not leave a comment.

Joy W. 
Rating:
5.0

Customer did not leave a comment.

Craig G. 
Rating:
4.0

Customer did not leave a comment.

Kay N. 
Rating:
3.0

Customer did not leave a comment.

THOMAS E. 
Rating:
5.0

We were supposed to pick up truck in Oxford and had to drive 40 min each way adding expense and time to the rental. I reserved this truck weeks in advance. This was NOT a last minute rental. Even the nice lady running the pickup place said we got screwed. I will not be using uhaul again and am taking this to the BBB. They are intentionally fleecing customers .

NEAL C. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Nothing, everything was top-notch!

Jeff S. 
Rating:
5.0

Easy to get to and friendly service.

BRIAN W. 
Rating:
5.0

Customer did not leave a comment.

SEAN S. 
Rating:
5.0

Customer did not leave a comment.

ANGELA P. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

Customer did not leave a comment.

Matthew C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

Darryl S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
4.0

Customer did not leave a comment.

Robert P. 
Rating:
4.0

Customer did not leave a comment.

Lawanda A. 
Rating:
5.0

Customer did not leave a comment.

Robert O. 
Rating:
5.0

Customer did not leave a comment.

Alisa T. 
Rating:
5.0

Customer did not leave a comment.

SCOTT S. 
Rating:
5.0

Trucks could have step to get in cab...really high for short people!!

susan H. 
Rating:
3.0

The pick up and drop off experience when the store is closed was horrible. Which was on a Sunday. We were at the drop off location for over an hour trying to go through the process. We were on hold with UHaul 3 different times for 15/20 minutes each time.

Kevin M. 
Rating:
5.0

Very accommodating

barbara O. 
Rating:
5.0

Customer service was great!

Jeannie A. 
Rating:
3.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

DENA T. 
Rating:
5.0

It was the most best experience I've had, loved how every person from call center to rental office were focused to help the customer

MEHYAR S. 
Rating:
5.0

Very good experience.

ROBERT B. 
Rating:
2.0

Staff should wear mask, and I shouldn't ask for help with trailer disconnect they should have assistance available.

ROBERT K. 
Rating:
5.0

Customer did not leave a comment.

Randy W. 
Rating:
5.0

Customer did not leave a comment.

Rodney P. 
Rating:
4.0

Customer did not leave a comment.

Will P. 
Rating:
3.0

We took a picture of the mileage before we left the parking lot and it's a different amount on the invoice. After taxes we were over charged $0.42. Is this a common practice? The last (?) Renter spilled a drink in the drink holder and the truck wasn't swept out.

Christopher K. 
Rating:
3.0

Customer did not leave a comment.

Terry L. 
Rating:
3.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

Marianne T. 
Rating:
5.0

Customer did not leave a comment.

Melissa S. 
Rating:
5.0

They went above and beyond to ensure that I received a trailer during a crazy time. I could not be happier with the level of service received.

Darla B. 
Rating:
5.0

Customer did not leave a comment.

Bill F. 
Rating:
2.0

When I called to tell them I wasn't done with the uhaul that I had one more garage to do and I'd have it back that evening and she was really snotty telling me they closed at 4 and hung up on me! How rude! I spent almost $400 and I'd at least liked to have had a thank you, got nothing! She was very rude and unprofessional! I'm telling all my friends to stay clear of that location..

Renea C. 
Rating:
5.0

Customer did not leave a comment.

Jeannetta A. 
Rating:
2.0

Customer waited 15 minutes in store before a worker showed up to assist. Customer ordered moving pads and they were not in trailer when customer arrived back at his moving from location. Tried several times to call location to discuss and no phone answer and their voicemail box was full and could not leave a message.

BRADLEY S. 
Rating:
5.0

Customer did not leave a comment.

Jeannetta A. 
Rating:
1.0

They charged me way more milage then they should have

Kelli D. 
Rating:
5.0

Customer did not leave a comment.

Steve O. 
Rating:
5.0

Customer did not leave a comment.

Raymond S. 
Rating:
5.0

Andrea was very helpful as this was my first rental. One of the guys helped me hook up the trailer. I had some trouble with the on-line reservation and called the 800 number and got great help. The experience could not have been better.

Robert B. 
Rating:
5.0

All went well. Smooth and quick transaction.

Joe O. 
Rating:
5.0

Customer did not leave a comment.

Laura C. 
Rating:
1.0

The 24 /7 service at this location was terrible couldnt get cell service the lock box code that they gave was incorrect spent over an hour just tryimg to get set up and off the lot . Had the same issue upon returning also got charged and extra 11 dollars beyond the wuote and i used it for half the mileage i stated in my quote all around terrible experience. Not to mention customer service put me on hold for 20 minutes to discount my rate thenhung up on me terrible service all around.

Marc N. 
Rating:
5.0

Customer did not leave a comment.

JUDY M. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
4.0

A great place.

Richard M. 
Rating:
3.0

We are not happy at all with UHAUL period! We were charged a deposit after we were told there would be none ... after putting it on our credit card. The cost was 159.00 and this deposit was 100.00.... however our card was charged 298.00???? And the deposit has never been returned yet... they can't explain why the discrepancy in amounts or why my refund hasn't been done.... I will never rent another truck from them again!!

Rob O. 
Rating:
4.0

Notta

Joshua M. 
Rating:
5.0

Customer did not leave a comment.

Judy G. 
Rating:
2.0

No one there. I rented a truck for overnight and delivered the truck to the drop off after the business closed.

Jeffrey M. 
Rating:
5.0

Excellent customer service, very friendly and helpful staff.

Charles L. 
Rating:
5.0

friendly and very helpful staff.

Shawna B. 
Rating:
3.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

The Truck was in amazing condition and drove great!

Thomas N. 
Rating:
3.0

The lady that checked me in was super nice! She answered all my questions!

Samantha C. 
Rating:
5.0

Customer did not leave a comment.

Andrea H. 
Rating:
5.0

I had a very positive experience and will absolutely use again/recommend in the future.

Taylor M. 
Rating:
5.0

Customer did not leave a comment.

theresa H. 
Rating:
5.0

Friendly helpful staff

Dave M. 
Rating:
3.0

UHAUL WAS A TERRIBLE EXPERIENCE. NOTHING TO DO WITH PICK UP LOCATION.

tony W. 
Rating:
5.0

Customer did not leave a comment.

Sandy J. 
Rating:
5.0

Very friendly staff

Andrea H. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
1.0

this experience was absolutely terrible. we arrived at 850 to ensure we got out right at 9. we did the mobile checkout only because that was the only option. we did not leave the location until 935 because the app would not working. it kept saying waiting on an agent. no one was found at the tool rental it was located. I had to call the 1800 number 2x to talk to someone. he finally just told me the code for the lockbox which we had trouble finding. we were an hour late to our destination. when we dropped the truck off we could not check it in on the mobile app. it kept saying error. my husband spent 15minutes trying to get through on the 1800 number to check it in. we went trucks all the time and this whole process was outrageous. we started our project 3 hrs late. then I got 3 phone calls to extend our contract until 6 because we didn't turn out truck in. then another because they can't see that we ever turned out truck in even after we called to close out. not only were we super behind on our project but had to keep stopping to field all these phone call where no one has a clue what is going on. I tried to speak with customer service at that point because I want a refund and he can not see that I ever even picked up a truck. I will be calling asap for a full refund because we will never rent a truck from you all again

emily M. 
Rating:
5.0

Customer did not leave a comment.

Edward D. 
Rating:
5.0

Staff was very helpful and friendly

William V. 
No reviews have been submitted for this location.

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