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John C
Customer Reviews for Cleves Tool Rental and Service Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly and such an easy no hassle process. I highly recommend this location and would even drive the extra miles to use them again.
DANA GStarted off supposed to pick up from Harrison. I was notified as I arrived to pick up that there was no unit available for me to pick up.. the lady there was very helpful and kind and found an available unit at cleves tool rental. Went there, keys weren’t in any of the lock boxes but went and found them in the ignition from the previous renters. The App wants pictures of everything before you leave and when you return it. It’s pouring down rain when I picked up and returned. the app takes forever before it uploads the picture to be able to take the next picture, soaked at this point. Got credited money back for having to move locations. But if your using the app for pickup and it’s raining bring an umbrella and a poncho cause you’re going to be standing out there for awhile.
Mark LThe gentlemen who took care of me was very helpful, nice and really gave me a deal and helped answer all of my questions.
Melissa AService was fast and efficient!
Tonya DThe service was professional, very helpful. I don't think it could have been any better. I will definitley return to this U-Haul for any future needs.
Brian AWe arrived on time, and no one was there for 45 minutes. We were not notified ahead of time of the delay. The truck was not cleaned. The furniture dolly that we ordered and the 12 furniture covers were not available.
Alberto RGreat friendly service. I will definitely go here again.
Brian WEverything ran smoothly for me. Dropped off truck and keys. Closing out the active rental was confusing online though. Wasn't sure how to close it. So I just left the truck at the drop off point and hoped I was ok. A week later I got a debit charged to my card which was appropriate and just. Not complaining about that part. Just the closing out part. Other than that all was smooth
SEAN SNo complaints here!
michael bPatrick is an exceptional agent, he went above and beyond to insure my rental went smoothly, greatly appreciated!!
Jana VI was overwhelmed by how easy they made the whole experience. I did it on line and when I arrived the gentleman had me on my way within just a few minutes. My hats off to him. Great guy great job.
mitch fThe guys at Cleves Tool Rental was great if i need anything I will go back to them
Garry SThe only problem I had was the pick up. We did the mobile pick up and the app never sent the box number or word code for the lock. Had to call customer service and spent another 20 minutes on the phone. After that the lock was rusty and could hardly turn the letters to get the word code in. Other than that everything else was great.
Robert Rhave some communication with the point of origin, I picked up the truck in Michigan , it only had 1/4 tank of gas. I dropped it off in Ohio with 1/4 tank of gas. Ohio location charged my credit card $77 to fill the tank.
Andrew DFix the mobile app. The app does not work doing mobile checkout. Cost me an hour and a late penalty. Had to call customer service in order to check out. Could not even use the app to return the truck.
Steven FEverything was fine
Bobby PThe process was quick and easy! There is nothing I recommend you to do better.
Alisha WWe were not told the total price of the rental. I had to find out on the receipt. I was also not told that the rental was for only 6 hours, I found out through a text message.
Jacklyn SThey was closed. We use UHaul 24/7 to return truck.
Thomas LThis was a mobile check-in on a Sunday. The truck had a trailer attached which was not part of the rental and we had to remove ourselves in order to drive the truck away.
Steve WNot at all. Customer service sucks.
Patricia HThe person handling the transaction for us was very pleasant and professional
Robert BI’ve rented(or a friend) 6 times in the last 3 yrs. This was my first time from this location. It was the smoothest by far.
Daniel KCleves tool rental was very helpful. Thank you
Jeff SAccidentally left a couple things in the front floor of the vehicle and was told to just show up the truck would be unlocked to get the stuff I advised him I wouldn’t be there till the next day he said that would be fine I showed up in the truck was rented to a couple that went to South Dakota and was told oops I asked if that was policy to just leave the stuff in there and he said Yep would not recommend this location ever
EDMUND SFriendly and professional. Keep up the good work!
Brian AGreat customer service 👏
BULADO JThe Lady at the rental place was an Angel of a woman who's gone above,and beyond the call of duty. She was wonderfuly nice,and extreamly courteous. A Big Big help in every way. I highly recommend to anyone that Cleve's Took,and Rental is the best place to go to for all your U-Hall needs. A+A+A+A+A+
James MI rated the truck as "clean" but there was a plastic bottle, a candy wrapper, a t-shirt, and socks in the cargo area. I don't blame the U Haul location because it could have been the previous renter during non work hours.
David KThe one who helped us was awesome. He was patient and funny!
Brittany LThis location was an awesome 😎 place to rent a U-Haul. I highly recommend.
RICKY FVery helpful.
DANIEL MThis location has improved their service a lot over the last several months. It is appreciated.
DANIEL MThey need to light the yard better at night. The lack of lighting makes it hard to find after hours, and a little difficult to drop equipment.
DANIEL MLady at the front desk was rude. I treated her with repsoect from the second we got on the phone to reserve the Uhaul and she was nothing but gross. Her attitude, the info she gave me. Told me I could only pick the van up at 11:45, no earlier no later. I couldn’t drop the van off any earlier or later than 8am the next day but when I callled to double check the gentleman on the phone says no she’s wrong. She’s always rude. Then why keep an employee like that? If you don’t like your job, leave.
taylor sGreat service and very respectful. They go above and beyond to help. Thank you for all the help.
TIMOTHY LThis was by far the best U Haul experience I've had. The people working there were great. Easy in and easy out.
CHRISTOPHER FEquipment was clean. I had an incident on the way home.
JEFFERY SDropped off vehicle after hours.
EUNICE BFix the issues with the mobile app and online checkout. Took about three hours to get the uhaul.
Samantha DNothing at this location Andrea Holden was very helpful and prompt and she is definitely versed on everything I needed to know about my rental. Would recommend this location for sure.
Bethany GExcellent pick up location and the staff went above and beyond. Very helpful with great personalities, which is very rare nowadays.
JACKIE C