U-Haul needs to update their computer system. System was running slow. This is not the first location I've seen this happen.
dickie M.
Customer Reviews for Clifton & Company
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I felt they went above and beyond to find the equipment I needed in the time frame I needed.
jannna D.The truck I was to get was not available so I ended up with a smaller truck. That truck had transmission problems.
Nora S.This company has a whole is a complete joke. No one told me the charges would quadruple if I changed the drop off location. I am not paying the additional charges. Thank you for, yet again, being the worst moving company in existence. I will be using a different moving company from now on.
JOSHUA B.the location we used to pick up our U-Haul was an excellent location. the problem I had was that when I called U-Haul customer service to rent a U-Haul the location they sent me to didn't even have the type of trailer I rented so I got stuck using a different trailer. One that was virtually impossible to load. due to the size of the wood I was picking up. Auto U-Haul experience was a good one. but it'd be nice if your customer service Representatives actually knew what type of equipment was at the location it cost me a lot more money to use that trailer then it would have if I got the six by 12 utility trailer I actually ordered.
pamela S.Had to change my reservation day and they took care of it without a hitch. Nice people. Tyler was a great help.
RICHARD W.my original pickup location did not have a vehicle there. the next closest location was about an hour away. it was not clearly stated the vehicle would be there or at another location kinda near to there. i was upset that my move was being disrupted because of this
JON B.Reserved two dollys and they were not on the truck. Had to move without them.
Angela P.Truck was there and ready to go. People were friendly and courteous.
JANETTA S.Clifton Uhaul is top notch. Ashley is amazing;she is professional and very knowledgeable! These folks is why Uhaul is successful here!
PEGGY B.Great service - Ricky checked us in. Great young guy who represents U Haul and his community well!
MICHAEL J.When I drove to the drop off place Clifton Carpets told me to use, Interstate Body on 224 in Commerce, Tx., they no longer offer uhaul business. I had told Tyler at Clifton Carpets that there was a uhaul place just blocks away from my home, but he said only the 224 business showed on the computer. I ended up going back to Huffman's, just blocks from my house, to return the uhaul. They have been uhaul dealers for years. Please make sure their business on Bonham Street shows up on your computer system, and not Interstate Body. It could save future clients time and aggravation.
DONNA T.truck was not there at the time designated, I had to drive 30 miles to another town to get a truck once one was located. my move was delayed over 2 hours which was a major problem because we planned this as a one day move and had help lined up on both ends accordingly. In the confusion and rush to get a truck, no one bothered to point out that I would be charged $20 for returning the truck a day and a half early, but after 7pm. I would have easily returned the truck before 7pm if I had not been delayed by Uhaul for 2 hours or if someone had pointed out that I would either have to figure out the return on my phone(my phone is my phone not an extension of your business-I only use it as a phone) or pay $20. I am also out another $7 to $10 in extra gas getting the truck and returning to the intended starting point (gas for personal vehicle and truck). A terrible transaction in general.
DANIEL I.You already do a great job! The truck was in good shape and it was clean. The dolly was in the back. My niece and nephew picked up the truck and had no problems. Was able to make the reservation over the phone with these people and they were super nice!
AMANDA I.All went well
Michael F.Fantastic experience with U-Haul once again. This time I used the 20ft truck and was pleased with the performance of the truck. It was also well maintained and clean. I would advise anyone to let U-Haul take care of your moving needs.
Linn C.Back of truck when we got it had straw pieces in it when we opened it up. Had to sweep it out. Thought trucks was to be swept out before returning them
MARVIN M.I brought rental back 23 miles over my mileage package amount but with an extra quarter tank of gas. I had to pay for extra mileage and got no credit for extra gas. I thought it would have offset each other.
ROBBIE S.Small selection of equipment.
SCOTT H.3rd time renting 6x12 in 2 months. Every time staff was excellent.
Linn C.Nothing! My experience and treatment was fantastic!
James M.They were very helpful and friendly.
james G.Noticed really Flat tire on trailer upon loading vehicle being towed
TIMOTHY S.This place put up a sign saying they were closed from December 24 to January 4!
JAMES M.Extremely helpful. Excellent customer service. They helped me even though they were officially closed for the day and only at the store for an employee meeting. They took care of me and my family which allowed us to get back on the road. Thanks to the owner and staff at Clifton's & Company.
Ramon P.Great customer service and very friendly!
Alexander K.Friendly people to work with. I'd go back again.
Ron S.Always difficult during this time, but they went above and beyond to make my reservation happen. Ricky came in to make sure I got the right one and hooked it up. Ashley was there to help unhook with the nifty gadget that works amazing.
Roger H.Excellent service. Very helpful and made a stressful situation less stressful. ( Our storage unit wasn't ready). They did it right. We'll definitely be back.
Corey M.The young lady processed my info and payment very quickly and correctly. No Complaints!
Michael F.Nothing, Penny's quality as an employee was exceptional and she was also very helpful with making our return easy. Wishing U-Haul the best of success thanks to Penny.
Matthew L.Van was running very rough, with only 9600 miles on it, i would imagine it was something simple. Noted all this before and after the use of vehicle to company renting uhauls they said they would take care of it, other than that service was as expected, great.
caleb S.The people were great and helpful. Everything was explained properly so there were no surprise charges. And the after hours drop-off was super easy. Overall a great experience.
Megan M.I have never rented from U-Haul. I reported this, because eveidently someone named Joy is using my email at my job. Thanks
joy J.Good and pleasant people
Loy C.Quick and easy
Joshua A.Be more personable!
Kathleen Susan G.Great service! Very friendly!
rusty T.The equipment was ready and also warmed up, when we needed it, they even called to make sure we were coming and then when we arrived they were so nice, and so friendly and yes I would definitely recommend them they were great.
DAVID L.Did a self drop off, after hours
Tommy G.No one there to assist you when you dropped off the trailer.
Robert H.A very clean and responsible people
bobby J.All good
Doreen S.Everything went very well. This was an in-state move.
russell B.Explain better the $25 insurance. Which I didn't actually need because I already have insurance coverage on my vehicle.
Jeanne M.The U-Haul central computers were so slow at pickup that it took about 25 minutes to get me rolling. The staff at the rental location were very friendly, competent, and organized.
Joseph M.very nice also
Linda M.Super quick and friendly. When an issue pooped up (that was 100% the pick up locations fault/laziness was taken care of for me before I could explain the situation and conversation with the other location saved me over $40. Excellent service!!!
Lauren W.Individual seemed very unprofessional. Continued to yell for other staff members during check out. Assigned and then replaced a truck after determining he didn't have the one assigned. Office wreaked of smoke. Overall not impressed. The return location was super friendly and I would highly recommend.
Cody B.They charged my card twice a week after I rented the uhaul. When I called, she told me it was a mistake and I would have to call corporate. After calling corporate I was informed I would get my money back by the end of the week
Nathan R.