Customer Reviews for Climate Safe
(U-Haul Neighborhood Dealer)

151 reviews

15225 Lemoyne Blvd   Biloxi, MS 39532

(228) 265-5302

Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat-Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(228) 265-5302

15225 Lemoyne Blvd
Biloxi, MS 39532

Services at this Location:

Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat-Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Mrs. Donna was absolutely wonderful. I intend to use her location exclusively for any further Uhaul business that I do on the coast.

Jeffrey S. 
Rating:
3.0

Customer did not leave a comment.

micheal R. 
Rating:
5.0

Very happy with the professionalism of your employees. It was hard for me to find the entrance to your business. We saw all the UHaul vehicles, but had to ask a neighboring business how to get in there. Maybe an “ Enter Here with an arrow”

Catherine C. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

No comment at this time! Everything went very well and I will use location again!

Gary R. 
Rating:
3.0

Had to get trailer by myself. Waited for assistance then hooked up the wrong trailer number. Problems later with return

RANDY W. 
Rating:
5.0

Customer did not leave a comment.

TERESA W. 
Rating:
5.0

Customer did not leave a comment.

Christopher O. 
Rating:
4.0

Great staff and very helpful.

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

Karen D. 
Rating:
5.0

Customer did not leave a comment.

Antonio M. 
Rating:
1.0

Extremely rude and unprofessional staff. It took them 3 hours to give me the key to a truck despite having reserved it online 3 hours prior. I wouldn't go back if you PAID me. I hope they shut down.

Sidney D. 
Rating:
5.0

Customer did not leave a comment.

Krystal C. 
Rating:
5.0

Great customer care as well as speedy check in and out

LIONEL C. 
Rating:
5.0

I feel the cost of the rental was too expensive. But the lady at the pick up site was awesome!

Jerome Z. 
Rating:
5.0

Customer did not leave a comment.

susan r.  |  Overall Experience 
Rating:
5.0

Very friendly people very helpful

Michael E. 
Rating:
5.0

Customer did not leave a comment.

dawn S. 
Rating:
3.0

I was in a rush to get to point B, that's why i returned the truck a day earlier. I was at a location with no customer service Reps, so therefore i could not just drop off the truck and leave.When i got there i had to follow the instructions; take pictures, answer questions, go across the lot to drop the keys off in the box, etc. An inconvenience!

CASSANDRA J. 
Rating:
5.0

Lori went above and beyond what I expected when renting the trucks. She was extremely pleasant and patient explaining the process. She was able to provide me with additional supplies to make the move easier. This was my 2nd rent in 2 weeks. Initially uhaul moved both my pickups to different locations. When I start a rental with a specific location, I want to pick up the equipment from that location. She was able to get both trucks and the trailer to her location, thereby making my move dates easier for me.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

jeremy F. 
Rating:
5.0

Customer did not leave a comment.

Anthony Y. 
Rating:
5.0

Pleasant customer service. Great experience. Will be my first Choice.

JEFF S. 
Rating:
4.0

Customer did not leave a comment.

Sean C. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

Franki T. 
Rating:
5.0

Customer did not leave a comment.

michael S. 
Rating:
5.0

Customer did not leave a comment.

Douglas B. 
Rating:
2.0

Tire had a nail in it and had to use road site assistance before starting trip.

Byron B. 
Rating:
4.0

Customer did not leave a comment.

Larry C. 
Rating:
5.0

Great experience. Smooth and easy.

MARK Z. 
Rating:
3.0

Customer service at this location was terrible. There was an employee sitting outside, walked by me twice and never once asked if he could help me. He failed to tell me the lady in the office was gone for the day. I was standing in the lobby for 15 minutes with nobody asking if I needed help. They called me twice wanting to know when I was coming to pick up the Uhaul becuase they were trying to go to lunch. There was nothing posted saying they close for lunch & the lady took a lunch & left early. I will never use Climate Safe again. The Uhual was shaking real bad while I was driving it and it wasn't clean (there was a cup & trash was under the seat as well as the cup holder), bugs were splarted all over the window.

angel H. 
Rating:
3.0

After hours have not met anyone

Lance M. 
Rating:
1.0

None of the employees at Climate Safe wore masks even though there is a mask mandate in the state of Mississippi. When we picked up our U-Haul, we were very uncomfortable and also shocked to the point of not really knowing what to say. I was kicking myself all weekend for not standing up for myself (especially since we rented the van to move my high-risk mother-in-law). When we dropped off our U-Haul van, I called in first to request that whoever we need to speak with wears a mask. The good thing I can say is that the woman I spoke with did get her mask from her car and wear it, but she also told us that she only asks her employees to wear a mask if they are sick. This is a problem! I was also questioned why I was requesting this now and not the first time we came in. (Still mad at myself for not saying anything). She was also under the impression that wearing a mask is a bad idea because it causes the wearer to inhale their own carbon dioxide in unhealthy amount. I am surprised and disappointed that as a company, U-Haul has not provided their employees and businesses carrying the U-Haul name the education that is necessary to keep the workers and customers safe.

Kevin F. 
Rating:
5.0

Customer did not leave a comment.

cheri B. 
Rating:
3.0

Check tires. I picked up a cargo trailer and brought it home with a flat tire. Didn't realize it until I loaded it

David C. 
Rating:
1.0

Totally unprofessional. Also charged for 3 days when we only had it for 2.

drew A. 
Rating:
3.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH W. 
Rating:
5.0

Customer did not leave a comment.

Randall W. 
Rating:
3.0

Customer did not leave a comment.

Payron H. 
Rating:
5.0

Nothing !!! Fast ,Friendly ,and knowledgeable Staff !!!

john M. 
Rating:
4.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL M. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

Victoria D. 
Rating:
5.0

Customer did not leave a comment.

wheeler Y. 
Rating:
5.0

Dropped off trailer after hours

Danny K. 
Rating:
3.0

The uhaul was great the customer service part sucked.

Devin P. 
Rating:
5.0

The Tow dolly was guaranteed to be at another location, it was not there, I had to drive to another location to get the dolly, had I just been told were it was I could have made and adjusted my plans from the start. This had nothing to do with the local location, and I understand that, but with it not being were it was suppose to be I backed me up two hours.

louis B. 
Rating:
5.0

Customer did not leave a comment.

frank L. 
Rating:
5.0

Customer did not leave a comment.

KEITH E. 
Rating:
5.0

Very please, quick service

Aaron P. 
Rating:
5.0

We had problems because the state location measured my milage wrong. But we got every fixed thanks to the uhaul customer service and the manger at this location.

Trenice A. 
Rating:
5.0

Customer did not leave a comment.

SHARON R. 
Rating:
5.0

Customer did not leave a comment.

Mary R. 
Rating:
5.0

Customer did not leave a comment.

G. R. G. 
Rating:
5.0

Excellent customer service. I would definitely recommend this for a rental company.

susan A. 
Rating:
5.0

Customer did not leave a comment.

Sherrece G. 
Rating:
5.0

Customer did not leave a comment.

Norman B. 
Rating:
1.0

My number is 2286979822, text first so I'll know your not a bot call.Call only call if you want the truth.

william B. 
Rating:
5.0

The staff was very helpful and knowledgable. It was a great experience. Thankbyou.

ron C. 
Rating:
5.0

It was a wonderful experience- the staff was very kind and helpful. I would use this UHaul location from now on. Everything was very nice.

cynthia R. 
Rating:
1.0

Building not clearly defined as the Uhual office. Trailer had no jack to help lift to put onto trucks hitch. Two hours late and Uhaul has already sent a e-alert. About broke my back taking the trailer off the hitch in pouring rain. Thanks you for for yet again another bad Uhaul experience!

Joel B. 
Rating:
3.0

I rated this site average because the employee at the site was late coming in and failed to document prior existing damage on the paperwork. She did put a couple of stickers near some of the damage but essentially told me to take pictures and hang on to them.

harold W. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Micheal M. 
Rating:
4.0

Excellent customer service from Darel, very friendly and helpful.

Henry B. 
Rating:
4.0

Nothing just need more equipment

ROBERT M. 
Rating:
4.0

This was not the original location we were to get the trailer bad experience with that. And was told would get a discount which we did but it didn't even cover all the gas we had to drive to get to a location with trailer. Not happy about that.

Hilda C. 
Rating:
2.0

Customer did not leave a comment.

CHRISTINE H. 
Rating:
5.0

Customer did not leave a comment.

Erica T. 
Rating:
4.0

Make key drop box more noticeable.

Dan M. 
Rating:
5.0

Customer did not leave a comment.

Myron L. 
Rating:
5.0

Great experience. Thanks

LINDA M. 
Rating:
5.0

Customer did not leave a comment.

Mario J. 
Rating:
5.0

Great service.

Kelly P. 
Rating:
5.0

Great customer service!

Chad W.  |  Reservation 
Rating:
5.0

Excellent customer service and lots of helpful hints.

Dzajic M. 
Rating:
5.0

Great service & very helpful!

Debra S. 
Rating:
5.0

Customer did not leave a comment.

Lauren B. 
Rating:
5.0

Customer did not leave a comment.

matthew P. 
Rating:
3.0

We arrived to pick up the 20 ft truck and auto transport we reserved only to find that there wasn't one available. We were told that the system didn't assign out reservation to any location. The only 20 ft truck available was located 30 miles away at a Gulfport, Mississippi location. No mileage extension was offered by the location with the available 20 ft truck. In order to keep our tight moving schedule we were forced to rent the 26 ft truck with an increase in price of over 110 dollars. Someone, somewhere dropped the ball and it ended up costing us part of our moving budget.

Jeffrey T. 
Rating:
5.0

Customer did not leave a comment.

Glen C. 
Rating:
5.0

Customer did not leave a comment.

Glenn P. 
Rating:
3.0

Customer did not leave a comment.

Jeremiah P. 
Rating:
5.0

Lady is super nice and helpful. Easy to pick up and drop off

chris B. 
Rating:
5.0

Keep up the good work

Deanie M. 
Rating:
1.0

The truck was horrible ! The truck burned over $100 worth of gas for 200 mile trip and no stops.

tichina P. 
Rating:
5.0

Very professional and prompt.

armand B. 
Rating:
4.0

I REALY HAD A GREAT EXPERIENCE.THANK YOU.

donnie W. 
Rating:
5.0

Customer did not leave a comment.

Carlin S. 
Rating:
4.0

Customer did not leave a comment.

Kyle S. 
Rating:
5.0

Customer did not leave a comment.

RACHELLE L S. 
Rating:
5.0

Lady was friendly, knowledgable, and professional. Quickly on my way. ??

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Charles N. 
Rating:
5.0

Staff was very friendly and knowledgeable. Made me feel at ease. Normally I'm nervous or in a shell around ppl but felt relaxed. I only needed the uhaul for a hour or so. If that. But she made it quick and very painless experience. Great staff will great you a lovely smile.

jesse W. 
Rating:
5.0

Great employee

gail N. 
Rating:
5.0

The process for renting the U Haul was Excellent with friendly and kind service. 100????

susie H. 
Rating:
3.0

Customer did not leave a comment.

JASON U. 
Rating:
3.0

Rented a trailer. The connector for the lights was corroded; we had to clean it and work with it a while just to get the lights to work properly. The outside of the trailer was old and rusty. Honestly, I was concerned about taking it, but it made the trip.

Jose' G. 
Rating:
5.0

I would send me to the right location to start with. I went to the one that I had reserved at and was confirmed at 24 hours prior only to be told that she didn't have any trailers and that I had to backtrack to a location that I passed 10 minutes ago to get my trailer.

Ralf Z. 
Rating:
5.0

I’m a very satisfied customer

CAROLE ANNE K.  |  Overall Experience 
Rating:
5.0

We have used the facility many times over the years and have always been happy with their service.

Robert W.  |  Overall Experience 
Rating:
5.0

Lori has been great over the years. I am finally moving all my things to Nashville and no longer need the storage room but if I’m ever back on the coast, I will use them again.

DEBRA M.  |  Overall Experience 
Rating:
5.0

Your Leasing agent/on site administration lady was the most helpful person I have encountered in a while. She was professional while also being friendly. I will recommend his facility.

SHELBY W.  |  Overall Experience 
Rating:
4.0

The storage facility is very clean and the attendant who helped us with our paperwork was very friendly and thorough in explaining all the policies.

YVONNE D.  |  First Impressions 
Rating:
3.0

I am very pleased with the ease of securing a rental and the ease of making online payments. Thank you

JONICA P.  |  First Impressions 
No reviews have been submitted for this location.

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