Absolutely perfect experience. Mrs Donna is over the top. She is by far a customer service specialist. I rented the van for the first time met my needs perfectly roomy also I mentioned to Mrs Donna the floor in the van is very unique it grips anything on it avoids the load from shifting. Gary Bourggary B.
Trailer Rental & Towing in Biloxi, MS at Climate Safe
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Biloxi, MS 39532
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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Maybe more help so we can leave sooner but i did enjoy my visit with agentNell T.
Everything was as it should.tammy W.
Friendly service, but understaffed and no equipment to move/hitch the big trailer i rented. I had to go to tractor supply store and spend money on a Jack to ulstart off with this trailer.cindy C.
Excellent customer service.Brenda C.
Mrs. Donna was absolutely wonderful. I intend to use her location exclusively for any further Uhaul business that I do on the coast.Jeffrey S.
Very happy with the professionalism of your employees. It was hard for me to find the entrance to your business. We saw all the UHaul vehicles, but had to ask a neighboring business how to get in there. Maybe an â€œ Enter Here with an arrowâ€Catherine C.
No comment at this time! Everything went very well and I will use location again!Gary R.
Had to get trailer by myself. Waited for assistance then hooked up the wrong trailer number. Problems later with returnRANDY W.
Great staff and very helpful.Anthony M.
Extremely rude and unprofessional staff. It took them 3 hours to give me the key to a truck despite having reserved it online 3 hours prior. I wouldn't go back if you PAID me. I hope they shut down.Sidney D.
Great customer care as well as speedy check in and outLIONEL C.
I feel the cost of the rental was too expensive. But the lady at the pick up site was awesome!Jerome Z.
Very friendly people very helpfulMichael E.
I was in a rush to get to point B, that's why i returned the truck a day earlier. I was at a location with no customer service Reps, so therefore i could not just drop off the truck and leave.When i got there i had to follow the instructions; take pictures, answer questions, go across the lot to drop the keys off in the box, etc. An inconvenience!CASSANDRA J.
Lori went above and beyond what I expected when renting the trucks. She was extremely pleasant and patient explaining the process. She was able to provide me with additional supplies to make the move easier. This was my 2nd rent in 2 weeks. Initially uhaul moved both my pickups to different locations. When I start a rental with a specific location, I want to pick up the equipment from that location. She was able to get both trucks and the trailer to her location, thereby making my move dates easier for me.JAMES B.
Pleasant customer service. Great experience. Will be my first Choice.JEFF S.
Tire had a nail in it and had to use road site assistance before starting trip.Byron B.
Great experience. Smooth and easy.MARK Z.
Customer service at this location was terrible. There was an employee sitting outside, walked by me twice and never once asked if he could help me. He failed to tell me the lady in the office was gone for the day. I was standing in the lobby for 15 minutes with nobody asking if I needed help. They called me twice wanting to know when I was coming to pick up the Uhaul becuase they were trying to go to lunch. There was nothing posted saying they close for lunch & the lady took a lunch & left early. I will never use Climate Safe again. The Uhual was shaking real bad while I was driving it and it wasn't clean (there was a cup & trash was under the seat as well as the cup holder), bugs were splarted all over the window.angel H.
After hours have not met anyoneLance M.
None of the employees at Climate Safe wore masks even though there is a mask mandate in the state of Mississippi. When we picked up our U-Haul, we were very uncomfortable and also shocked to the point of not really knowing what to say. I was kicking myself all weekend for not standing up for myself (especially since we rented the van to move my high-risk mother-in-law). When we dropped off our U-Haul van, I called in first to request that whoever we need to speak with wears a mask. The good thing I can say is that the woman I spoke with did get her mask from her car and wear it, but she also told us that she only asks her employees to wear a mask if they are sick. This is a problem! I was also questioned why I was requesting this now and not the first time we came in. (Still mad at myself for not saying anything). She was also under the impression that wearing a mask is a bad idea because it causes the wearer to inhale their own carbon dioxide in unhealthy amount. I am surprised and disappointed that as a company, U-Haul has not provided their employees and businesses carrying the U-Haul name the education that is necessary to keep the workers and customers safe.Kevin F.
Check tires. I picked up a cargo trailer and brought it home with a flat tire. Didn't realize it until I loaded itDavid C.
Totally unprofessional. Also charged for 3 days when we only had it for 2.drew A.
Nothing !!! Fast ,Friendly ,and knowledgeable Staff !!!john M.