Customer Reviews for Climate Safe
(U-Haul Neighborhood Dealer)

Rating:

1.0

When I pulled up my contract on my phone, it gave me a location to drop off the truck. I went to this location, I was supposed to return it at 8:30 in the morning, I sat outside this location for an hour waiting for somebody to come. We tried calling the phone, only to find out that their memory was full. Absolutely nobody would answer this phone! When I called another location and asked if I could drop off their location, they said there's a U-Haul dropbox, just put the keys and contract in there. So I did that! For the next two days I dealt with U-Haul calling me to find out where my truck was because it wasn't dropped off where it was supposed to be. It's dropped off where my contract told me I needed to drop it off at! Nobody was there, nobody answered the phone, and when I called somebody else, they told me just to drop off the keys. You haul, you suck! That's the only way I can put it!!!

Rating:

5.0

I was out of town for six month and I left all my two bedroom apartment furniture at the storage (climate controlled). I just came back from my trip and I found everything in perfect conditions. I absolutely recommend this storage and the prices are very reasonable.

Rating:

4.0

Had small problem online ordering went to location personal there were extremely friendly and helpful

Rating:

5.0

You did a great job keep up The hard work

Rating:

3.0

My overall experience was terrible, I have to drive an hour from my house to pick up a truck I reserved two weeks in advance. I lost 2 hours round trip plus gas on my personal vehicle.

Rating:

3.0

We reserved the trailer on line for the Pass Road U-Haul location. When we arrived we were told that our reservation had been redirected to Climate Safe which was 25 miles in the opposite direction. Although the on-site experience met my expectation, the reservation process and communication needs to be improved.

Rating:

3.0

Arrived before closing and no one there, unhitched trailer on my own and left it

Rating:

2.0

No one was there to tell me where to park the trailer. Finally a guy came out and told me where to park it. I had to go outside the location and back it in. I asked if he can give me a receipt and he told me to call back on Monday. Didn't trust the situation so I called customer service and the girl was very helpful. She checked me in and assured me that there should not be a problem.

Rating:

5.0

Very nice lady we dealt with.

Rating:

4.0

Having a person who shouldn't be lifting the trailer to hich up locations is liable for back injury. Same with drop off, but they did have, but told me the policy was not to help. Bullshit corp crap. Don't rent trailers if they can't help hitch up.

Rating:

5.0

The auto transport I used was new so I was very pleased with that. However, what made the experience was Ms. Donna, she provided polite, professional, courteous service. If all UHAUL employees were like Ms. Donna you would put all competitors out of business. You should give Ms. Donna a raise right now!

Rating:

5.0

Great costumer service miss Donna was excellent

Rating:

5.0

The owner was unwilling to provide receipts for charges and became verbally abusive when receipts were requested each month. He said it was too much work and terminated our lease. I would advise anyone looking for a storage unit to steer clear of this one. There are many options in the area with professional staff that can work their accounting systems.

Rating:

5.0

I returned equipment to climate safe and a lady named donna handled it for me. She had to call her help line and was promptly chewed out foe doing so. The help line was so loud I heard everything she said over the phone. I called to complain to Uhaul service number and was told since she was not talking to me I could not make a complaint. I WILL NEVER RENT FROM UHAUL AGAIN. IF ANYONE AT UHAUL CARES CALL ME 228-547-7519 BILL PARROTT

Rating:

5.0

Very friendly and personal staff. Zero issues. Thanks for letting us hang out.

Rating:

5.0

Donna Barnes was amazing. Very pleasant, professional and thorough.

Rating:

5.0

Definitely was very helpful while I deployed.. Mrs Donna is a sweet lady I appreciate everyone at the facility

Rating:

5.0

Donna was very kind and helpful. Will choose this place again if I ever need to move.

Rating:

5.0

All went well until the roof collapsed on our unit (after a rain). The owner had workers move our items to another unit and said they'd dried that got wet. Several months later we moved back into our renovated house and found a box containing a series of art books (with portfolios of each artist's work) had been left wet and were covered in black mold. To say we are devastated is an understatement.

Rating:

5.0

Donna is awesome

Rating:

2.0

I made two differant reservations. The woman couldnt find either one.

Rating:

5.0

Donna is the sweetiest and polite lady. I like doing business with her.

Rating:

1.0

The manager wasn't in as assigned an employee to check me in. He know nothing about a computer and had to take everything down by hand. I had to leave without a contract. A day later they when they began to upload my data the canceled my original contract and mistakenly created a new contract but mand Columbus the city not Columbia. The has created all kind of issues turning the truck and I have had to go to my bank to contest wrong charges on my debt card. This locate it the worst I have every used!

Rating:

5.0

Miss Donna is fantastic

Rating:

5.0

Very professional n friendly

Rating:

5.0

One of my best customer service experiences!

Rating:

4.0

Donna was extremely kind and very helpful. She reminded me what great customer service looks like.

Rating:

5.0

This was the best storage facility we have ever dealt with! Ms. Donna and Mr. Greg were the most kind and professional staff members we have come across. We would definitely recommend using Climate Safe, D’Iberville location, to anyone needing storage or haul.

Rating:

5.0

Very professional n friendly.

Rating:

3.0

Uhaul employee helped me in hitching the trailer to my truck. She tightened the hitch to ball and told me it was good to go. Two blocks away I loaded the Jeep on to the trailer. As the jeep hit the ramps the hitch jumped from the ball and the trailer rammed the F150's tailgate, penetrating the aluminum skin leaving a roughly 6" hole. When I re-hitched the trailer and tightened down hitch on the ball correctly, I was able to haul the jeep some two hundred miles and return the trailer empty to the dealer without further incident. I contacted the office the following morning reporting the event. Her response was that I had not purchased insurance when I made my reservation therefore was not covered by insurance. Insurance was not offered to me as an option either by her or at the time I made the reservation. I would like for Uhaul to respond to these comments. William Martin

Rating:

5.0

Disappointed that proration of time when leaving the unit(s) was not honored as proration of time when moving in to the unit(s)...thus allowing a storage unit to collect double rent...having dollies and hand carts available was a big plus for moving items...and being a U-Haul dealer is also quite convenient...

Rating:

1.0

This location is poorly staffed with an elderly woman who cannot assist with equipment and is not onsite all the time. They do not answer phones nor is there anyone there to assist with equipment. They also do not k ow how to work the uhaul system very well

Rating:

5.0

Donna was so awesome with the service & how everything works with U haul.

Rating:

5.0

This is the second time we rented from this particular UHaul and they are the best. Their customer service is the best I've ever seen. With moving being a stressful thing to do they make your experience go so smoothly. I will definitely be back again and recommend them to all my friends. Thank you!!

Rating:

2.0

The online process was extremely convoluted, inefficient, and slow. The building had no sign, there was no key box to turn the key in after hours, and the truck was almost totally out of gas when I received it an hour late.

Rating:

5.0

If uhual could adjust hours of operation and pickup at this facility, It would be fabulous

Rating:

4.0

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Rating:

1.0

Was not open when I had the equipment ordered.

Rating:

3.0

They need signs telling you where the office is.

Rating:

5.0

Employee was very nice and helpful! Givenhe a raisei say! I kn

Rating:

5.0

She was very professional n helpful. I'm making this place my U Haul service area .

Rating:

2.0

Make sure that if a customer leaves their vehicle behind their gates they give them an access code to get their vehicle out!!

Rating:

5.0

Received excellent service.

Rating:

5.0

N/A

Rating:

5.0

Mrs Donna is the bomb:).

Rating:

1.0

The cab was filthy, there wasn't any gas, the front end was jerking, made a weird noise

Rating:

5.0

The staff was very helpful with all aspects of the rental. I will definitely recommend that location in the future.

Rating:

3.0

The right rear tire was nearly bald. Held up for the 200 miles I had to go, but it could blow out at any time. Store employee left for a doctor's appointment with no one else to cover the store. I had to wait an hour for her to get back to be able to complete the rental.

Rating:

5.0

Lori is awesome. She is quick, friendly and thorough. I can't remember the name of the gentleman that assisted me with loading the dolly onto my vehicle, but he was awesome too. They have a really good team at that location. I'm willing to go a little out of my way to do business with them. I will continue to do so should the need ever arrise again. Great job y'all!

Rating:

5.0

This is a great safe place to leave your belongings. Everyone was extremely friendly and helpful. I would highly recommend this facility. Thank you for make ng our move to Mississippi such a great experience.

Rating:

5.0

Absolutely perfect experience. Mrs Donna is over the top. She is by far a customer service specialist. I rented the van for the first time met my needs perfectly roomy also I mentioned to Mrs Donna the floor in the van is very unique it grips anything on it avoids the load from shifting. Gary Bourg

Rating:

4.0

Maybe more help so we can leave sooner but i did enjoy my visit with agent

Rating:

5.0

Everything was as it should.

Rating:

4.0

Friendly service, but understaffed and no equipment to move/hitch the big trailer i rented. I had to go to tractor supply store and spend money on a Jack to ulstart off with this trailer.

Rating:

4.0

Excellent customer service.

Rating:

5.0

Mrs. Donna was absolutely wonderful. I intend to use her location exclusively for any further Uhaul business that I do on the coast.

Rating:

5.0

Very happy with the professionalism of your employees. It was hard for me to find the entrance to your business. We saw all the UHaul vehicles, but had to ask a neighboring business how to get in there. Maybe an “ Enter Here with an arrow”

Rating:

5.0

No comment at this time! Everything went very well and I will use location again!

Rating:

3.0

Had to get trailer by myself. Waited for assistance then hooked up the wrong trailer number. Problems later with return

Rating:

4.0

Great staff and very helpful.

Rating:

1.0

Extremely rude and unprofessional staff. It took them 3 hours to give me the key to a truck despite having reserved it online 3 hours prior. I wouldn't go back if you PAID me. I hope they shut down.

Rating:

5.0

Great customer care as well as speedy check in and out

Rating:

5.0

Great customer service!

Rating:

5.0

I’m a very satisfied customer

Rating:

5.0

We have used the facility many times over the years and have always been happy with their service.

Rating:

5.0

Lori has been great over the years. I am finally moving all my things to Nashville and no longer need the storage room but if I’m ever back on the coast, I will use them again.