Customer Reviews for Clock Tower Self Storage Lake Stevens
(U-Haul Neighborhood Dealer)

255 reviews

9100 Hwy 92   Lake Stevens, WA 98258

(425) 320-4700

Location Hours

  • Mon-Sun: 9 am - 6 pm

Services at this Location:

Contact Us

(425) 320-4700

9100 Hwy 92
Lake Stevens, WA 98258

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jason P. 
Rating:
5.0

Very attentive and friendly. Best uhaul experience I've ever had (and I've moved many times)! I will absolutely be returning for future uhaul needs.

Christi C. 
Rating:
5.0

Previous to the haul rental we had a storage unit at clocktower .The employees st clocktower have always been very helpful, friendly and knowledgeable. Thanks for the great service.

gail J. 
Rating:
5.0

Fast, courteous and responsive to questions.

Hamilton G. 
Rating:
5.0

I ordered an appliance dolly and none was available at this location. This was a tremendous inconvenience in time and safety for me. Apparently your system has no way of ensuring that any given site has the equipment requested.

David N. 
Rating:
5.0

Customer did not leave a comment.

Kathy H. 
Rating:
5.0

Customer did not leave a comment.

kristina C. 
Rating:
5.0

Customer did not leave a comment.

Nadim C. 
Rating:
5.0

Nothing just need a little bit discount next time

SAMUEL JR FOROND G. 
Rating:
5.0

Mobile app is fundamentally useless, but the desk person was awesome.

Bill L. 
Rating:
5.0

Heather was very friendly and helpful. Great customer service.

BRIAN Z. 
Rating:
1.0

My rental was moved to a different city (20 miles away!!!) and the company failed to notify me. Ii wasted a lot of time driving around while my movers that I hired waited for me. Plus I had to settle for a smaller size truck than I requested which resulted in more trips and more miles :( I'll never use this company again nor will I recommend it to others.

Vitalii M. 
Rating:
4.0

Customer did not leave a comment.

ROWENA F. 
Rating:
5.0

The guy who manages the Clock Tower Storage with Uhaul rental is super friendly and helpful.

Vincent U. 
Rating:
5.0

Customer did not leave a comment.

Ron L. 
Rating:
1.0

We drove off with a truck that had one tire that was bulging from such low air pressure. The girl who was working told us to go put air in it ourselves. Upon returning the truck, we followed the filling instructions provided to us and ended up overfilling. Same girl again told us we couldn't get any sort of price adjustment for overfilling the tank. Not using this location again.

Olga Y. 
Rating:
5.0

Customer did not leave a comment.

Joe J. 
Rating:
5.0

The only tricky part was that our Google maps kept directing us to turn where it looked like there use to be an entrance but the areas were gated and overgrown now. Obviously not their fault though! Super easy drop off. The online 24/7 drop off wouldn't work (it kept kicking me back to asking if I wanted to return the truck, maybe because we were a "day" early it was having a hard time?) But the staff inside was helpful and very efficient helping us leave. There wasn't much parking, but that didn't bother us since we were only there for like 2 mins.

Kiefer B. 
Rating:
5.0

Customer did not leave a comment.

Alaa A. 
Rating:
5.0

Customer did not leave a comment.

john B. 
Rating:
5.0

Customer did not leave a comment.

Nancy D. 
Rating:
3.0

The tires on the truck were bald which caused the truck to be unsafe while driving in the rain.

Michele O. 
Rating:
5.0

Customer did not leave a comment.

nicole R. 
Rating:
5.0

Heather and Kevin are incredibly helpful and answered all my questions. They're a great team! Our move went smoothly and the truck was easy to operate. So happy to have excellent customer service during a stressful time. Thank you!!!

Christine U. 
Rating:
5.0

I question whether or not the cabin was cleaned or sanitized. Staff was super friendly and helpful. I'm not sure if the truck was a good value for dollars spent vs time & mileage used.

JOSEPH K. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY P. 
Rating:
5.0

Thanks Kevin! Prompt service got us going quickly...

DAVID C. 
Rating:
3.0

My brother returned the truck for me.

DENISE JEAN M. 
Rating:
5.0

no problems

DANIEL B. 
Rating:
4.0

All good, clean location and trucks. Easy drop off location.

Rakesh P. 
Rating:
5.0

Excellent customer service.

EMMANUELLA A. 
Rating:
5.0

Customer did not leave a comment.

Keneth B. 
Rating:
5.0

Customer did not leave a comment.

NICK C. 
Rating:
5.0

Great customer service.

Michelle G. 
Rating:
3.0

I'm pretty sure a 15' uhaul gets more than 6 mpg. I did not leave it running in idle at all. I was fine with the overall price, I just think it should be more transparent. If you aren't making enough money then you clearly need to raise your rates.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Lori P. 
Rating:
5.0

I would recommend checking the trucks before or after use due to the truck I rented having cigarette ashes in it. Also having wifi for after hour drop off due to the location I rented from not having any cell service to do the return on line.

NADIA R. 
Rating:
5.0

Customer did not leave a comment.

Mary M. 
Rating:
5.0

Customer did not leave a comment.

Travis W. 
Rating:
3.0

Customer did not leave a comment.

ANN C. 
Rating:
5.0

Have larger trucks available.

STEVEN M. 
Rating:
1.0

I rented the $19/ day 1 bedroom vehicle with $21 extra insurance. I assumed I would pay about $150 total for a few trips to the dump and back/ forth to storage. I had it for mostly one day, and returned it the next day 3 hours after the previous day check out time. I was still charged two days. It was also $1.89/ mile with no included mileage. All said and done, I paid $245 for a 19.99/ rental I had for 27 hours. This is a big ripoff. Go rent a truck or oversize SUV from Enterprise and save yourselves up to $100. Avoid the ushaull at Clock Tower Self Storage at all cost

James M. 
Rating:
2.0

I got charged for an after hour drop when I told the gentleman that I might be dropping off after close. He said no problem just drop the key in the box

Fazle R. 
Rating:
2.0

When dropped off the parking lot was dark none of the lamps were on in parking lot and was difficult to see and park

Miriam L. 
Rating:
5.0

The gal was very help and more than understanding and encouraging when I came in destructed and overwhelmed with moving my things. I'm so grateful for people like her. Thank y'all.

jamie S. 
Rating:
5.0

Awesome

RAJEEV A. 
Rating:
5.0

Heather was the best I've seen at getting. You in and out with little time wasted. Thanks Heather.

EDDIE B. 
Rating:
3.0

Customer did not leave a comment.

RYAN K. 
Rating:
5.0

Customer did not leave a comment.

ROBERT A. 
Rating:
4.0

All went very smoothly

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Gene H. 
Rating:
5.0

Heather was absolutely Great! Very helpful and very friendly. Equipment was ready when we arrived.

WILLIAM R. 
Rating:
5.0

Gr8 service!

Richard E. 
Rating:
5.0

Customer did not leave a comment.

KATHRYN F. 
Rating:
5.0

Customer did not leave a comment.

SEAN C. 
Rating:
5.0

Customer did not leave a comment.

Gregory D. 
Rating:
5.0

Customer did not leave a comment.

AMANDA T. 
Rating:
5.0

Customer did not leave a comment.

REBECCA C. 
Rating:
4.0

The in-store wait time was 7 minutes even though no one else was in the store; and that's because only one person works there. If that person is busy, there is no back-up support.

TEE-LEE T. 
Rating:
5.0

Customer did not leave a comment.

Roderick G. 
Rating:
4.0

Customer did not leave a comment.

JORDAN B. 
Rating:
5.0

Customer did not leave a comment.

CRAIG D. 
Rating:
5.0

Customer did not leave a comment.

JESSE H. 
Rating:
5.0

Couldn't imagine it being easier than it was. Maybe 10 minutes from arriving to leaving in a truck.

DAWN S. 
Rating:
4.0

Very nice staff

CATHERINE MARY S. 
Rating:
5.0

Everything was amazing.

PHILIPPE S. 
Rating:
5.0

Thank you great value and service

JEFFREY MICHAEL F. 
Rating:
4.0

Customer did not leave a comment.

JESSE C. 
Rating:
5.0

Customer did not leave a comment.

ALETHEA W. 
Rating:
5.0

Customer did not leave a comment.

ROBYN M. 
Rating:
5.0

The service agent at this location was exceptional. She helped me in every way possible, offering me water, meeting me outside when I returned the truck, and was genuinely concerned about my well-being. I am handicapped and she was just plain GREAT.

VARD W. 
Rating:
5.0

Customer did not leave a comment.

Emilio D. 
Rating:
5.0

The truck was in serious need of maintenance. The throttle stuck rude open and drank gas like I've never seen before. It was damaged snd not Clesn. Highly disappointed not in the location but in uhaul itself.

Yvonne T. 
Rating:
5.0

Customer did not leave a comment.

Patricia B. 
Rating:
4.0

Not all equipment ordered was present, but truck was fine.

Molly B. 
Rating:
4.0

Customer did not leave a comment.

Eric G. 
Rating:
4.0

The customer service rep was a nice man. Although it seems that I was charged a lot more than quoted. Yes I was a few miles, like 7, over but I spent $60 trying to get the gas to where it was, but since the gas gage wasn't working I over filled it and did not get any credit for that. I returned it really early with no damage. And yet still charged over $100 for 3 hrs of usage. Won't be going back there.

Christopher P. 
Rating:
4.0

The vehicles are a little grungy, but the costumer service is Terrific!

MARY P. 
Rating:
3.0

Van was previously used to transport livestock & smelled ‘shitty.' Customer service was fantastic!

MARY P. 
Rating:
3.0

The associate that helped me in the front office was awesome, super nice and helpful. The truck I setup for was not available (10ft), so the truck I was guaranteed or get $50 was not there. I was upgraded to the 15ft, which was an absolute piece of crap that was dirty and I'm sure cost me more in gas. All in all, the front office was great, the rest will make me question ever coming back to uhaul.

Ryan C. 
Rating:
5.0

Customer did not leave a comment.

LINDSAY G. 
Rating:
5.0

Customer did not leave a comment.

LOLITA J. 
Rating:
5.0

Keep gas in the truck (was empty) Clean windows. In fairness truck returned after hours the night b4 and I picked up early am. Previous renters left truck dirty.

Laurel R. 
Rating:
5.0

Customer did not leave a comment.

Kathy F. 
Rating:
5.0

Customer did not leave a comment.

CARL W. 
Rating:
5.0

This person was right on top of things and very helpful and friendly. I would definitely recommend this location to other customers.

RICHARD CHARLES W. 
Rating:
5.0

Customer did not leave a comment.

Travis P. 
Rating:
2.0

Thé staff was extremely helpful but I am not satisfied with the change of locations multiple times

kyla S. 
Rating:
4.0

do not over-charge for mileage like this last rental did. website has 1.39 per mile then the contract at the store and the invoice were billed at $1.89 per mile. I only drove the truck 36 miles but the overcharge was $18.00

HOWARD ERNEST C. 
Rating:
3.0

Not too thrilled about the mileage increase and the rental was not cleaned before I picked it up! Dirtier vehicle and higher prices 😐

COURTNEY E. 
Rating:
5.0

Maybe the dash board shouldn't be lit up like a Christmas tree

AMANDA W. 
Rating:
5.0

Customer did not leave a comment.

Ronald J. 
Rating:
5.0

Customer did not leave a comment.

IRENE S. 
Rating:
4.0

All was good

JACK B. 
Rating:
4.0

Nothing, Truck was clean and worked great could of used a few more options on the truck, like CD, Cruise control, etc but it worked fine thanks

MARK C. 
Rating:
1.0

None, won't be using uhaul again.

CHASE L. 
Rating:
5.0

Customer did not leave a comment.

SUNSHINE K. 
Rating:
5.0

Customer did not leave a comment.

CARL W. 
Rating:
5.0

Ty for assisting with my needs

LARRY C. 
Rating:
5.0

Customer did not leave a comment.

mark B. 
No reviews have been submitted for this location.

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