Finding the lockbox location was like hunting for a geocache. It’s on a telephone pole with poor signage.
Kyle Rupp
Customer Reviews for Clockwork Auto LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Mileage wrong at pickup. Overcharged. No answer when you contact.
Antoinette ArnwineVery easy process
Coneic ParkerKeep trucks serviced
STEPHANIE BENNETTHave the address visible and a sign that actually state u-Haul. I drove by the place twice, if it wasnt for the few u-Haul part outside, I would have never stop and asked.
Joyce GunnTwo thumbs up, this is the first time I've used Uhaul. It was quick and easy at this establishment. The van I rented was ran very well and in great condition.
CARY NIMMONSAll good!
JAMES MARKLEYTried to charge for extra day, extra gas, and insurance I did not ask for. I took pictures of the dash when I picked up and dropped off.
BRUCE BUTRUMMake sure the place is clean. The didn’t have the equipment I needed. They charge me for some kind of safe insurance which I decline on my reservation. Uhaul barely had any gas in it. I would never recommend this Uhaul place to anyone I know.
Jcoby BindonThe cost estimate provided in the web site is about one third of the real cost. This is frustrating, because as a customer I need the real information to compare to other rental services. I put about 8 gallons of gas and still I was charged with other 3 gallons.
PEDRO MUNOZIt was a great and quick process. No hassle very friendly
YVTTE VANISONClockwork Auto: 1) provided incorrect information, stating that the one-way trailer rental would not be due back until Friday. 2) didn't check to make sure the brake lights worked; 3) allowed me (even urged me to drive away) with the back of the trailer still opened; 4) (worst of all), rented a trailer that needed servicing (the trailer's door was rusted and very difficult/loud to get open and closed.)
Cheryl PITREThe trailer could use maintenance. Hard to hook up & one tail light was not working. Service and location were good.
Robert WilsonHad to traverse muddy grass to inspect and enter U-Haul truck. Key lockbox needs lubrication.
Phasouk SananikoneI’ve submitted a claim, the truck provided to us had multiple holes on the roof that caused leaks and saturated our furniture and mattress with water. It’s frustrating to submit a complaint and not receive a response.
Oscar Quinterothe person had no knowledge of U-Haul equipmrnt, said the place was just a place for truck storage
Vincent WilliamsDon’t charge for gas when the customer replaces the gas used. I’m not happy with my receipt and I’m still waiting to be contacted to dispute these charges. The customer service side is lacking here.
James ErbenItems requested were not provided or given prior notice that they wouldn’t be provided. There was a hole in the roof of the back which allowed water to pool up inside the back. I had to clean it up before loading this truck up which took additional time that I didn’t allot for. Terrible experience
Adrien WhitfieldGood service!
Robert WilsonCustomer service informed me that I would not get charged and still got charged for keeping the rental an extra couple hours. Very disappointed
Aracely RamirezStop stealing ppls money, charging too much for gas and not being truthful. Customer service is trash and I had requested a dolly to move my stuff and ended up buying one because he didn’t have any.
Bryan K ByersNot the locations fault, but did not have all items I ordered - dolly & moving blankets
Eric EvansThe uhaul had exposed wiring that blew a fuse on our towing wiring.
Joan GanguzzaThe verification process is very tedious . Trying to get a hold of someone to help is pretty impossible
Manuel SotoI was charged for this vehicle that I couldn't use due to brake failure and truck breakdown the rental office was closed it waited 30 min and realize they weren't coming not to mention ongoing traffic
Camilla BrownEveryone was extremely professional and helpful, especially the young lady at the counter.
NATHANIEL DONNETTNothing
GEORGIA LEWISBEWARE>>>>>> I picked up a UHAUL vehicle; took a picture of mileage and gas gauge before leaving. I was using the mobile app to save time for check-out. The gauge was between 1/2 and 1/4 (3/8) When I checked my email, later that day, I noticed that the starting gas was showing 1/2 tank. So, I brought the vehicle back and put the extra fuel in the tank to bring up to 1/2 tank (a few extra bucks...no biggie), later to find out that a fuel charge was added to my final bill. 3 gallons at an increased price! I had also taken a picture...confirming I had dropped it off with 1/2 tank. I called and spoke to the manager and he said that all he does is take a picture and submits it to UHAUL. He claimed UHAUL assesses the extra charge. So I called UHAUL waited on hold (43 minutes) and the lady helped me with my concern. She looked at the picture this location had submitted and stated it shows 1/2 tank. She said that she would take care of this. She also stated that this location... is the one charging the additional fee for fuel. NOT UHAUL CORPORATE!! Fraud! If this is done to me... who else is this done to?
Jerry AsburyYou all over charged my card by60.00 which is in dispute and no one from your company will contact me I have your several messages for you all to phone me back regarding the over charge on my credit card so I will contact my bank and dispute the charges that you all have made
renee hamiltonMake sure trucks are cleaned and not damaged before next rental..
LAMONE LAVELYBetter lighting in the area in case you need to pick up or drop off at night.
Ariel Santana