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judith S.
Customer Reviews for Closets & Garages Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was parked around the corner so I didn't get to it on time. After spending over an hour on the phone with customer service I was guided to the keys (the app wasn't letting me use location, nor was the browser, even after selecting to specifically “allow†location on both, and after a hike I found the truck behind a huge tree. There has to be a better way for this service to work. The top of the cake though, is that I was then instructed to take a photo of where the truck was parked “to help the next family find the truck†I wish that would have been implemented in my original pick up. Also I was charged twice. Will not ever use this service again.
Bernard S.Nothing should be changed the personal was very friendly and helpful. Treat us like a good friend.
Peggy H.I my self love this location. They make you feel welcome. .such beautiful people. And I love there trucks.
BERNITA S.It was difficult I'll to find a spot to park for the U-Haul
cindy N.Super nice people!
ERICK P.Office ladies are the sweetest!! Great customer service
laurie H.We were worried about leaving the dollies in the back unlocked so we put them in the cab.
TERRIE H.Enjoyed 8 years doing business with this company. Had Pam as my contact and she was always helpful. Will definitely recommend to anyone inquiring for a safe place to store their things
DORIS C. | Overall ExperienceNo improvement needed. The customer service was great. Made you feel like they knew you.
CALLENA F.The staff was beyond friendly and helpful !! I would recommend anyone to use them !!
brenda d. | Overall ExperienceThe ladies who work at this location are lovely and they got me the absolute best rate available. I would recommend this location and these ladies to anyone and everyone
JULIE H.Service was great very professional only problem I had was tail light on rear driver side went out but that no one's fault
JOHNNY M.The staff that work here are friendly, but the truck I rented was disgusting and smelled bad. Not sure I will rent another vehicle from here. Thanks!
STACEY L.Good Job. Thanks
timothy O.Everything was great. The owner was awesome and very polite. Thank you all for your help in my daughter's move.
KATHLEEN H.Everything was great!
Todd B.Swesome people to work with
LARRY M.No where to park trucks
BRENNEN Z.No improvement needed. Outstanding customer service and excellent equipment provided.
DAVID A.wonderful experience!
SAMANTHA G.Thank you!
MATTHEW B.I usually call in my request right up front, and the employees have always been very polite and very helpful-highly recommended to everyone that I know
ERIC P.Customers should be told to take pics to show proof of mileage and gas gauges. I didn't do so & ended up paying for over 38 miles when the house I moved to was only 2.7 miles away. The gas gauge was at 1/2 tank & I filled up to that mark, but was later billed & told they had to fill up. Equipment was fine, but customers need to beware if you don't have pics you can be charged a lot more. I paid over $100. I will warn others if they lease to take pics for proof so they don't get additional fees. Lesson learned.
MARY L.They were the nicest people I have ever rented from before. Helpful and understanding.
Mattie M.Pam was great as usual. I was in and out with no problems. I had issues with the self check In more than I did with anything. Had problems getting to the page to check in but once I got there everything was fine. I did think the Covid question was funny. I love doing business with this location because her attitude is awesome.
BRIAN H.Pam was Excellent! Extremely friendly and helpful!
SANDRA B.Great service!😁
MARTIN T.I left the vehicle with more gas than was in it, they charged me for fuel. it's little things like this that lose business. It was only nine dollars but it's the principle that I decided to leave more gas than what they left me and they still try to sneak a charge in on me.
JUSTIN S.Thank U
CARYLOS A.The lady who works the desk is so nice and accommodating!
RANDY B.Nothing- service was great!
EARL C.This has been one of the worst storage units I’ve ever used. From the first day I got my until all the way till the last day. When I came looking for a storage they only had the biggest ones available so that’s what I had to purchase, that’s fine, but also the storage unit did have bed frames and trash and more furniture inside of it that I had to take to the trash. A few months pass & fast forward to the process of moving out, this facility had charged my card and it was never authorized by the card holder, the workers never even informed me of charging the card at all. Workers stated that you are NOT allowed to throw any trash in their dumpster, despite the dumpsters always being full with trash and furniture all around it. During the process of getting my money refunded the office ladies STATED that they would be “waiting a few days” to refund my money because they didn’t want to refund it yet, they decided to keep some of my money so I did not receive a full refund! These ladies that work up here have been very unhelpful and disrespectful, coming out while I am loading my items on to a trailer trying to give us a hard time every day. Worst storage unit I’ve ever had to deal with!!
Amanda T. | Overall ExperienceGreat Service
DOUGLAS H.I came after hours. It wasn't inviting and it was dark. The key drop is not clearly marked in any way. It took me 10 mins to find it. Very frustrating.
Sandi H.The worker in the office was great. She was experiencing some issues with her network and she handled it beautifully.
Sara J.Excellent service ! No improvements needed Very happy to see trucks and vans in your fleet
STEPHANIE L.Great service, I saw no improvement needed👍
LINDA B.Trailer was great! Pulled great.
EARL C.The sweet ladies who run that joint are awesome.
MICHAEL P.Pam, the lady who handled our rental, was absolutely wonderful. If we need another rental in the future, we will choose the same office, even though it's 25 miles away.
Ellen W.Needs more personnel. Still have not received my check in receipt.
ARTHUR S.Returned same day at about 3:00-3:15 pm. At rental location documented.
marcie S.The trailer worked perfectly on my trip to Louisiana with a full load.
TERRY LEE G.Wonderful people!
DOROTHY C. | Overall ExperienceI met the ladies atClosets & Garages Self Storage last year when I turned in a truck when I moved to Denison and I really liked them, they are very helpful and you could not ask for any better service. I moved out of state this year and ran into a couple of issues and they went above and beyond helping me with my move. I am so thankful that they are the ones I rented from. The help and service could not have been better. They are all great to work with.
Dixie P.Staff was so friendly and explained everything up front, made sure I was taken care of! Highly recommend!
Carla K.The staff is so wonderful. They are quick, friendly and helpful. The way they have the trailers on the lot makes it very easy to return a trailer.
Vickie R.The area for business was cramped, the drop off spot was a good 50 yards from the office. I had asked for a location that I had used before which was 8 miles from my house but was sent here another 4 miles. There are many pick up and drop offs in Sherman but was sent 12 miles to Denison.
Stephen D.The trailer had gravel and cement dust in the back. It was an open trailer. The person helping be, just used a broom and swept out the back.
VICKIE R.Great service
SHAREKA S.No improvements needed. Everything went smoothly as always
DAVID A.Great Operation thanks girls
JAMES D. | Overall ExperienceI have not used haul? If someone did they used my name illegally!
JULIE N.Feel like we shouldn't have to pay the extra day as I called the number and held for 15mins waiting then realized I could check in on line by phone that way. Weren't really that late as we picked up way after 7 and pulled in before 830 for drop off. Next time I'll use another truck line. I paid for extra day and it's sitting not being use.
Kelly S.closets & garages are the best!!!!!! there are no words to express how great they are. They are AAA +++ rated.
WATER C.Wonderful lady help me along with no problems .
ANDREW M.I am a long time Uhaul customer. I have spent many thousands of dollars renting equipment. My wife and I are retired Military and have completed many do-it-yourself moves. This was absolutely the worst piece of equipment I could have been given. I was given local rental vehicle for a 400 mile, one-way rental. The truck had 170,000 miles. The air conditioner did not work. Thus made the trip to south Texas very uncomfortable Approximately 3/4 thru the trip the engine oil light came on, That was followed by the check engine light near the end of my trip. I was on a deadline and could not stop to have it checked. I slowed to 40-45 mph on highway to hopefully limit damage and avoid breakdown. This made the trip much longer than necessary, again with no air conditioning in the Texas heat. This truck never should have been sent out on a one-way. The owner/attendant at the check in location agreed. He suggested I call the dispatch location on complain. I did and was simply referred to a district manager. The DM did not return my call. I am very disappointed that Uhaul rented me this piece of equipment and when related back treated me like "well stuff happens". I hope to be able to talk to someone and explain my feelings. FYI my contract number was 28027259. Thank you.
ROGER M.The truck had almost no brakes and lost oil pressure after a few minutes. Worst Uhaul truck I've ever rented.
Mark J.The staff is extremely pleasant and accommodating.
NICK O. | Overall ExperiencePleasant and helpful. Thank you.
CHERYL G. | Overall ExperienceEveryone that workes here was very accommodating and friendly. I was very satisfied with the facility, and i will be back if i ever find myself in need of a storage again.
wendy h. | Overall ExperienceEverything clean and just what I thought it would be.
KATHY R. | First ImpressionsIt was good just difficult to turn around in large truck
Privacy R. | First ImpressionsI loved the customer service.
Privacy R. | First ImpressionsThe facility is in pristine condition. Was a little disappointed that my card was charged more than was said but Im waiting to see if it adjust itself once the transaction clears.
Privacy R. | First Impressions