Reservation was all messed up and nothing and no one has returned correspondence
MEAGAN G
Customer Reviews for Closets & Garages Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The air conditioner was not working, the air never got cold. The driver’s side visor was broken and continuously fell down and had to be moved back up and was very distracting while driving making it somewhat hazardous for driving in traffic.
SUSAN BGreat customer service in location in Denison TX
VICTORIA CEmployees are very nice and professional. I always recommend Closets & Garages to friends and family!
SHANNON HThey were very helpful and knowledgeable about the equipment, I would send a friend to this location
MIKHAEL EI’m very happy with the service that I received I was greeted wen I got there the Lady was very nice and helpful I would give a 10 out 10 stars and I will go back thank you
CHRIS Nthe truck smelled very bad, there was issues with the seat belt , and the drivers door had to slam very hard to close.
NELLIE DRegular person was not there so wasn’t sure our input was relayed
becky bWe were there for nearly 2 years. Never had any issues and the rate stayed the same which was nice. Highly recommend.
david H | Overall ExperienceVery fast and friendly service.
CHARLES MFriendly staff answered all my questions and got me on the road quickly.
Christopher PIt was hard to find and difficult to check in and it was freezing after hours he tire was wobbly the brakes were squeaking and the back door was frozen shut it took over 40 min to degas the ice to open it
LEAH KThe truck smelled of cat spray pee and poop so bad I refused to put out clothes in it.
MARYANN BKeep up the good work!
RODNEY BThe lady that helped me at get it in order was very nice and respectful!
KASAUNDRA MFix the app So it can be picked up when they are not open
MICHELLE Cgood service
MOUFID SPerson at desk was very informative and great to deal with...nothing to make it better...highly recommend
RAY RI ordered and paid for a dolly for the move, it was not in the truck I would like a refund. Who shall I contact? My email is bensendk@yahoo.com Thank you for any info you can provide.
KARI BVery awesome, friendly, professional, helpful people/ staff and facility. If anyone ever asks; this will be the only place I recommend. I will miss them all, everyone was always so kind and polite.
MATTHEW P | Overall ExperienceI have rented a UHaul from this location for years. The staff there is warm, friendly, professional and more than competent. HOWEVER, whoever is in charge of maintenance served UHaul very poorly! As a 77 year old woman, I have driven a 42 ft RV through much of the U.S., pulled a demo rig behind a suburban for years, and I can very truthfully say my back will require some serious help to return to its “pre-UHaul” condition! If you do NOT insure better kept trucks going forward, I will be forced to lease from Ryder or another vendor. This is NOT a decision I make lightly, as your locale is convenient, easy and professional in dealing with your customers! But, in the future, I will take the any truck for a test drive before rental.
SHERRY AJust needed a unit for a week, but had to pay for a month. but that's ok. facility is new and clean and everything was good.
james e | Overall ExperienceEverything from start to finish was great. Lynette was awesome was so helpful. We had the perfect size U-haul Truck for our move. Rates are great all our needs were met by U-haul & Lynette. Will definitely refer y’all to anyone in need. Thank you Kay & George S.
KAY SThe staff were so friendly !!
Laura HI love this U-Haul place won't go anywhere else
CYNTHIA SLanet and Sandra were fantastic. They were so polite and informative. They made renting a pleasure. I will always use Closets and Garages when renting a uhaul truck.
MICHAEL SThe truck ran fine though they rented it to me with a check engine light on. Staff was very helpful.
GREGORY BThe office staff Netta was nice and very helpful with suggesting the best equipment for us to use and the other guy came out to provide pointers on how to get a smoother ride in such a big truck. I would recommend this location to everyone in the Denison and Sherman Texas area.
DAWNIQUE WWe dropped the truck off after hours so I not sure about this location. I know I used it years ago and it was good.
LENA GUhaul app for return was extremely difficult. Not easy to maneuver.
ARLENE PI wasn’t advised that a second person was needed to help lift the trailer onto the hitch. This is information that was needed prior to my arrival.
NOELLE MGreat service. Will definitely rent from them again.
Charles SVery professional and friendly,
CLAUDE BYou pay for 24hrs use and the office was calling way before the 24 hrs period and asking for the truck back for another family very unprofessional and stressful
Jennifer RQuick, simple, friendly service.
mia eI didn’t like that I was told i get extra time because I had to drive back up to the location to get a dolly that was not in the truck. Then get charged a whole day for turning it in a few minutes after the time I got it. I got charged a whole day for just a few minutes after I was told to turn it in. I had to drive all the way back to the location to get a dolly that was not in the truck when I got it. I had made it home before I got a call saying the dolly wasn’t in the truck.
Lorena ABest best friendly staff and manager highly recommended
MARTIN NNothing.
gene rPerfect service.
mia eCheerful and friendly willing to what is needed to get the job done.
William GMake sure to include blankets when customer has requested them.
Renee SThe lady who checked us in helped considerably. It made our move so much easier. Thank you for having a affordable solution to our moving problem!!
Constance HThese were the nicest people I talked to on the phone
MECKO EEverything was to notch. No problem anywhere.
CAROLYN SGreat experience! Wonderful customer service. I have used them in the past and will continue to do so. :)
Pamela MVehicle was great for our move. They even saved two pillows we forgot in the truck and called us so we could pick them up. Great person in office!
Sandra FGreat experience! Office staff was very helpful! Would definitely use this location again.
Arlene PClean cab prior to each rental. Improve online return process
JENNIFER DThe staff was very professional and courteous. If you’re looking for a sharp business for your move, this is the place. Outstanding!!!.
DAVID APick up/drop off service very easy, fast and convenient. Will use this location/staff any time I need these services.
Brad WSuper Friendly Folks!
ALICIA BGreat facility, great staff, I would highly recommend to anyone for storage and moving needs
RYAN T | Overall ExperienceNothing that I can think of, top-notch employees at the U-haul store.
ERIC PThe lady was awesome went way beyond her way to help us in this Christmas time. Thank you very much god bless you man
Charles WRates was a bit much. But had to have one that big. Used one 3 years ago and it wasn't that bad. Prices..
susan hThe ladies were very nice and actually answered the phone to reserve my truck. Very rare and nice to get a real person in the phone these days.
Ed PExpensive
Scott SI love Closets and Garages. Pam McCurdy is so nice and efficient. They have great moving supplies and the trucks are always clean. I highly recommend this company and Pam deserves a raise!!!
Lynn DVery nice facility for storage and reasonable priced. The office staff is very kind and helpful would recommend for your storage needs.
TERIE N | Overall ExperienceReturn was very quick and easy.
Clifford PThe location I rented from was great. However when I went online to reserve the truck the night before. The online site told me that I have to drive 70 miles south of my location to pick up the truck I needed. I cancelled my online order and went to my local location the next day and they had 3 trucks in the size I needed sitting idle. There is a computer glitch that needs to be fixed.
David WYou guys in this office were awesome very helpful and friendly and made you feel at home not one time but every time I entered the office I felt welcome and and very comfortable office . Thank You so much and yes I highly will recommend this office every time I’m asked for uhaul or storage .
Angela MFriendly and helpful staff. Also the place is kept very clean and secure. I was a customer for many years with multiple units and never had any problems. I will definitely come back for my future storage needs.
brandon h | Overall ExperienceI would have stayed if you had a larger unit.
PATRICIA A | Overall ExperienceThank you for all your special accommodations and assistance! So helpful! I appreciate everything extra you did for me.
rachael b | Overall ExperienceEnjoyed 8 years doing business with this company. Had Pam as my contact and she was always helpful. Will definitely recommend to anyone inquiring for a safe place to store their things
DORIS C | Overall ExperienceThe staff was beyond friendly and helpful !! I would recommend anyone to use them !!
brenda d | Overall ExperienceThis has been one of the worst storage units I’ve ever used. From the first day I got my until all the way till the last day. When I came looking for a storage they only had the biggest ones available so that’s what I had to purchase, that’s fine, but also the storage unit did have bed frames and trash and more furniture inside of it that I had to take to the trash. A few months pass & fast forward to the process of moving out, this facility had charged my card and it was never authorized by the card holder, the workers never even informed me of charging the card at all. Workers stated that you are NOT allowed to throw any trash in their dumpster, despite the dumpsters always being full with trash and furniture all around it. During the process of getting my money refunded the office ladies STATED that they would be “waiting a few days” to refund my money because they didn’t want to refund it yet, they decided to keep some of my money so I did not receive a full refund! These ladies that work up here have been very unhelpful and disrespectful, coming out while I am loading my items on to a trailer trying to give us a hard time every day. Worst storage unit I’ve ever had to deal with!!
Amanda T | Overall ExperienceWonderful people!
DOROTHY C | Overall ExperienceGreat Operation thanks girls
JAMES D | Overall ExperienceThe staff is extremely pleasant and accommodating.
NICK O | Overall ExperiencePleasant and helpful. Thank you.
CHERYL G | Overall ExperienceEveryone that workes here was very accommodating and friendly. I was very satisfied with the facility, and i will be back if i ever find myself in need of a storage again.
wendy h | Overall ExperienceEverything clean and just what I thought it would be.
KATHY R | First ImpressionsIt was good just difficult to turn around in large truck
Privacy R | First ImpressionsI loved the customer service.
Privacy R | First ImpressionsThe facility is in pristine condition. Was a little disappointed that my card was charged more than was said but Im waiting to see if it adjust itself once the transaction clears.
Privacy R | First Impressions