Customer Reviews for Closets & Garages Self Storage
(U-Haul Neighborhood Dealer)

627 reviews

2821 W Morton St   Denison, TX 75020
(Corner of W Morton St and Pottsboro Rd east of 75)

(903) 465-1841

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 8:30 am - 1:30 pm
  • Sun: 10 am - 2 pm

Services at this Location:

Contact Us

(903) 465-1841

2821 W Morton St
Denison, TX 75020
(Corner of W Morton St and Pottsboro Rd east of 75)

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 8:30 am - 1:30 pm
  • Sun: 10 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

STEPHEN C. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

Sharla C. 
Rating:
5.0

Don't be misled by the large vehicle charges per day on the sides of the trucks. Mileage rates are added. Those rates were shown in very small print on the sides of the truck.

PAUL J. 
Rating:
5.0

Every person I dealt with was a pleasure to work with, knowledgeable, helpful, and all with a smile on their face!

city of D. 
Rating:
5.0

Customer did not leave a comment.

jody s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

The store staff was very friendly and accommodating! Great job!

CAMERON C. 
Rating:
5.0

I can't think of any area that needs improvement. The ladies at this location made it a seamless process start to finish. As a matter of fact, I'd drive out from Dallas to use this location anytime I need u haul services. They were friendly and knowledgable and accommodating. Big thumbs up! 2 of em even! 🤗👍👍

JAMES E. 
Rating:
5.0

Customer did not leave a comment.

fred w.  |  Overall Experience 
Rating:
5.0

No need everything was excellent service and kind people working at this location very courteous and friendly and helpful

JAMES G. 
Rating:
5.0

My visit was quick and easy , definitely worth it

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

JASON S. 
Rating:
5.0

This location is beyond excellent. They are all about customer service!!! i cannot say enough good about this location!!! They are the best

WATER C. 
Rating:
4.0

Customer did not leave a comment.

Eddie D. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

The ladies were very helpful.

Linda C. 
Rating:
5.0

Very best people to rent from... Will always rent there... Thanks again for all you do...

GARY G. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
5.0

Customer did not leave a comment.

OHMA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

TOMMY S. 
Rating:
3.0

Windshield wipers fell apart upon use. As a result, we had to return the truck and rent another. Then, upon leaving with the replacement truck, the truck got stuck in the mud. Finally, we were able to leave with another replacement truck. Bottom line, we waisted too much time dealing with faulty equipment. Prior experiences with U-Haul have been positive. Therefore, we'll measure this experience and move forward.

PAUL F. 
Rating:
5.0

Customer did not leave a comment.

DAVID GORDON N. 
Rating:
5.0

Just keep Shawnee and Pam representing your company and you'll be in good shape!!

KIMBERLY P. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

JAMES D. 
Rating:
5.0

Pleasant and helpful. Thank you.

CHERYL G.  |  Overall Experience 
Rating:
5.0

The experience with this location above and beyond. They were very helpful and knowledgeable of the equipment.

Kelly G. 
Rating:
5.0

Customer did not leave a comment.

Sammy R F. 
Rating:
4.0

Customer did not leave a comment.

Paul T. 
Rating:
5.0

Friendly and helpful!! Will come here again when we need a u haul.

Henry G. 
Rating:
5.0

Customer did not leave a comment.

james e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

gary G. 
Rating:
3.0

My interaction was minimal here. The comment I wrote for the pickup location applies for the overall uhaul experience. Both locations are excellent.

Andrej V. 
Rating:
5.0

Customer did not leave a comment.

Jimmy W.  |  Overall Experience 
Rating:
5.0

The people at Closets & Garages are the most helpful people I have ever met. They are "customer service"!!!! The lady I always talk to is Sandra and I cannot say enough good about her. She is always friendly, polite and will bend over backward to help us. This location is the best!!! i would rate them an A+++++++. We would not use another location unless we had no other choice.

WATER C. 
Rating:
5.0

Everyone that workes here was very accommodating and friendly. I was very satisfied with the facility, and i will be back if i ever find myself in need of a storage again.

wendy h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSHUA R. 
Rating:
5.0

Very nice people to work with. Very friendly. Had exactly what we needed!

ISA O. 
Rating:
4.0

Customer did not leave a comment.

KAREN L. 
Rating:
5.0

One of the hooks was broke on the trailer I rented, but the staff was very friendly and replaced it without any problems. good service

STEPHEN S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

I brought the trailer back, after the store was closed. I'm so happy that they offered that service. I did not have a safe place to park the trailer overnight at my house.

VICKIE R. 
Rating:
5.0

Friendly and fast reps

agustina D. 
Rating:
5.0

Customer did not leave a comment.

ROBBY S. 
Rating:
1.0

The woman that assisted me was unable to truly help me. She could not see the numbers on the keys and or the trucks. I had to load and unload the dolly 2 times . This was due to her giving me the incorrect keys and truck . This after I had to go out to the incorrect truck 2 times because she felt she gave me the correct keys . Then she had to drive me around to “the field “, as she referred to it . Locate the correct truck for the keys I was initially given. Then I was able to leave. My pick up time was 830. I did not leave till after 9. The paperwork process was extremely slow. I scanned my license in online prior to the pick up and still had to provide my license again at pick up. My biggest concern was that the Uhaul office representative did not have on a mask. I have RA, of course I wear mine , but it would be nice to see the same courtesy extended when your greeting customers . Overall, I would not rent from this location again or suggest it to friends and family.

Sandra F. 
Rating:
5.0

Customer did not leave a comment.

JENIFER C. 
Rating:
5.0

All good

RANDY B. 
Rating:
5.0

Customer did not leave a comment.

KEN T. 
Rating:
3.0

One tire was very low and we had to put air in it twice. Has a slow leak.

joe C. 
Rating:
5.0

Everything was great. Smooth transaction.

tamera G. 
Rating:
5.0

Customer did not leave a comment.

GARY J. 
Rating:
5.0

Customer did not leave a comment.

Jerette D. 
Rating:
5.0

The office lady is amazing. She was super busy with the holiday weekend and waited on each of us in a friendly and professional manner. Went over and above to accommodate us.

Nancy G. 
Rating:
5.0

Customer did not leave a comment.

GARRETT O. 
Rating:
5.0

This location is OUTSTANDING!!!!! They always go above and beyond in customer service. I vote for them to get the "customer service" of the year award!!!!

WATER C. 
Rating:
5.0

Good people

JAMES B. 
Rating:
5.0

Staff at this location is great!

COY B. 
Rating:
5.0

Customer did not leave a comment.

Sandra B. 
Rating:
5.0

N/A

Alex E. 
Rating:
5.0

The staff in Denison Texas were great to work with. The whole process was made easy because of the staff.

DEBORAH C. 
Rating:
5.0

This location is outstanding!! They are the best!!! They are AAA+++

WATER C. 
Rating:
5.0

Staff easy to work with.

David B. 
Rating:
5.0

Customer did not leave a comment.

glenn Y. 
Rating:
5.0

Phone link was a total mess.

Glenn S. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
3.0

I don't understand why I went through the trouble of checking in online when they made me redo everything when I got there.

Morgan C. 
Rating:
5.0

These are great people. Thank You!!!!!!!!!!!!!!!!!!

MICHAEL S. 
Rating:
5.0

I have rented on several occasions from the site the 2 lady's that run ut are always a pleasure and easy to deal with

Kent B. 
Rating:
5.0

Customer did not leave a comment.

Bryan B. 
Rating:
5.0

Customer did not leave a comment.

randy B. 
Rating:
5.0

The entire rental experience was perfect! Thank You UHaul and Closet- Garages Self Storage !

RICHARD W. 
Rating:
5.0

Customer did not leave a comment.

CARSON Z. 
Rating:
4.0

Nice people, great service. Would use them again without hesitation..

bevan B. 
Rating:
5.0

Customer did not leave a comment.

joe C. 
Rating:
5.0

Customer did not leave a comment.

felicia A. 
Rating:
5.0

Customer did not leave a comment.

Wynn R. 
Rating:
4.0

Customer did not leave a comment.

MIKE M. 
Rating:
5.0

Customer did not leave a comment.

Debbie K. 
Rating:
3.0

The truck was not clean. The box and cab included.

Terry S. 
Rating:
4.0

Everything was great at the location, except one thing. If the drop of location for this site, could be more specific on where to drop the vehicle off. If they were more specific I would recommend this location to a friend

Christopher R. 
Rating:
5.0

Customer did not leave a comment.

Janet K. 
Rating:
5.0

Customer did not leave a comment.

Justin B. 
Rating:
5.0

Customer did not leave a comment.

DANIEL T. 
Rating:
5.0

The ladies here were awesome to work with. So sweet and accommodating.

Johnny G. 
Rating:
5.0

Customer did not leave a comment.

Sharon B. 
Rating:
5.0

Customer did not leave a comment.

Kelly M. 
Rating:
5.0

Customer did not leave a comment.

kasaundra M. 
Rating:
1.0

I was told I could not rent the truck for one day I was over charged

DEBRA G. 
Rating:
5.0

The website did not recognize my info so I could not check in remotely. The staff were friendly and helpful.

David F. 
Rating:
5.0

Everything was great, especially during this time. I was was in a bind and I was helped out with great expectations. Thank You!

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

Deborah D. 
Rating:
5.0

Nothing

Albert H. 
Rating:
5.0

Clean the cab of the truck.

Chance A. 
Rating:
5.0

Perfect Customer Service Experience

Rick B. 
Rating:
5.0

Customer did not leave a comment.

Tyler T. 
Rating:
4.0

Customer did not leave a comment.

Jessie O. 
Rating:
5.0

Extremely nice and friendly, pleasure to deal with thank you

Kirk A. 
Rating:
5.0

Everyone in this location is like a family. Very nice and make sure I understand everything I do business with them.

YOUNG Y. 
Rating:
5.0

Customer did not leave a comment.

james H. 
Rating:
5.0

Customer did not leave a comment.

deborah G. 
Rating:
5.0

Nothing this place was awesome

randy G. 
Rating:
5.0

Customer did not leave a comment.

randy B. 
Rating:
5.0

Give better instructions on where the keys need to be left.

Phelicia R. 
Rating:
5.0

Customer did not leave a comment.

Nathan P. 
Rating:
4.0

Everything clean and just what I thought it would be.

KATHY R.  |  First Impressions 
No reviews have been submitted for this location.

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