I stayed on the phone with customer support for an hour and a half. Initially, I assumed the application just didn't give me instructions on how to receive a key. Turns out, even if it did give me a code it would not have mattered seeing as how there were no keys in any box. The agent attempted to refund my reservation fee of $50 dollars and extend my hours of use however. This was in no way easy or fast, I would recommend asking your customers to plan their entire day around receiving the rental if they come to this location. P.S. not entirely sure if I was refunded anything at all.Hunter B.
Customer Reviews for Closets & Garages Self Storage
(U-Haul Neighborhood Dealer)
Denison, TX 75020
(Corner of W Morton St and Pottsboro Rd east of 75)
Services at this Location:
- Mon-Fri: 8:30 am - 5:30 pm
- Sat: 8:30 am - 1:30 pm
- Sun: 10 am - 2 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.David J.
Customer did not leave a comment.Lemuel W.
Customer did not leave a comment.edward S.
Customer did not leave a comment.ross W.
Customer did not leave a comment.BRIAN C.
Customer did not leave a comment.Mignon F.
Great staff that is friendly helpful and knowledgeable. I'll most definitely use them again when I need to rent a uhaul.MICHAEL S.
Light in Dolly was dead. Police pulled me over. No ticket. Just concern. But it but into my plans and ended up w no help you loading. :/Scott S.
Customer did not leave a comment.Maceo S.
My customer service was great she was on top of her game and I appreciate it so much. And because of her you get this good review and I am a long time user of U-Haul I have been using you all my life. I don't think I've ever had a complaint so thank you also! God bless you allDavid B.
I wish they would have offered me a dolly!!! It would have made my move a lot easier!!!telapa B.
Customer did not leave a comment.judith S.
The truck was parked around the corner so I didn't get to it on time. After spending over an hour on the phone with customer service I was guided to the keys (the app wasn't letting me use location, nor was the browser, even after selecting to specifically â€œallowâ€ location on both, and after a hike I found the truck behind a huge tree. There has to be a better way for this service to work. The top of the cake though, is that I was then instructed to take a photo of where the truck was parked â€œto help the next family find the truckâ€ I wish that would have been implemented in my original pick up. Also I was charged twice. Will not ever use this service again.Bernard S.
Nothing should be changed the personal was very friendly and helpful. Treat us like a good friend.Peggy H.
I my self love this location. They make you feel welcome. .such beautiful people. And I love there trucks.BERNITA S.
Customer did not leave a comment.MARGARET M.
It was difficult I'll to find a spot to park for the U-Haulcindy N.
Super nice people!ERICK P.
Customer did not leave a comment.natisha R.
Customer did not leave a comment.JOHNNY Y.
Office ladies are the sweetest!! Great customer servicelaurie H.
We were worried about leaving the dollies in the back unlocked so we put them in the cab.TERRIE H.
Customer did not leave a comment.jorge B.
Customer did not leave a comment.LINDA S.
Customer did not leave a comment.DAVID T.
Customer did not leave a comment.Mark B.
Customer did not leave a comment.subrena B.
Enjoyed 8 years doing business with this company. Had Pam as my contact and she was always helpful. Will definitely recommend to anyone inquiring for a safe place to store their thingsDORIS C. | Overall Experience
No improvement needed. The customer service was great. Made you feel like they knew you.CALLENA F.
The staff was beyond friendly and helpful !! I would recommend anyone to use them !!brenda d. | Overall Experience
Customer did not leave a comment.LARRY W.
The ladies who work at this location are lovely and they got me the absolute best rate available. I would recommend this location and these ladies to anyone and everyoneJULIE H.
Service was great very professional only problem I had was tail light on rear driver side went out but that no one's faultJOHNNY M.
Customer did not leave a comment.PEDRO M.
The staff that work here are friendly, but the truck I rented was disgusting and smelled bad. Not sure I will rent another vehicle from here. Thanks!STACEY L.
Customer did not leave a comment.CHRISTOPHER B.
Customer did not leave a comment.DAVID H.
Good Job. Thankstimothy O.
Customer did not leave a comment.James R.
Customer did not leave a comment.MELVIN G.
Everything was great. The owner was awesome and very polite. Thank you all for your help in my daughter's move.KATHLEEN H.
Customer did not leave a comment.BEATRICE W.
Everything was great!Todd B.
Swesome people to work withLARRY M.
No where to park trucksBRENNEN Z.
Customer did not leave a comment.victoria p. | Overall Experience
Customer did not leave a comment.MICHAEL S.
Customer did not leave a comment.Wesley G.
No improvement needed. Outstanding customer service and excellent equipment provided.DAVID A.
wonderful experience!SAMANTHA G.
Thank you!MATTHEW B.
Customer did not leave a comment.CHRISTIE D.
I usually call in my request right up front, and the employees have always been very polite and very helpful-highly recommended to everyone that I knowERIC P.
Customers should be told to take pics to show proof of mileage and gas gauges. I didn't do so & ended up paying for over 38 miles when the house I moved to was only 2.7 miles away. The gas gauge was at 1/2 tank & I filled up to that mark, but was later billed & told they had to fill up. Equipment was fine, but customers need to beware if you don't have pics you can be charged a lot more. I paid over $100. I will warn others if they lease to take pics for proof so they don't get additional fees. Lesson learned.MARY L.
They were the nicest people I have ever rented from before. Helpful and understanding.Mattie M.
Pam was great as usual. I was in and out with no problems. I had issues with the self check In more than I did with anything. Had problems getting to the page to check in but once I got there everything was fine. I did think the Covid question was funny. I love doing business with this location because her attitude is awesome.BRIAN H.
Pam was Excellent! Extremely friendly and helpful!SANDRA B.
Customer did not leave a comment.Sriram K.
Great service!😁MARTIN T.
I left the vehicle with more gas than was in it, they charged me for fuel. it's little things like this that lose business. It was only nine dollars but it's the principle that I decided to leave more gas than what they left me and they still try to sneak a charge in on me.JUSTIN S.
Thank UCARYLOS A.
Customer did not leave a comment.CLARISSA C.
Customer did not leave a comment.MICHAEL S.
The lady who works the desk is so nice and accommodating!RANDY B.
Nothing- service was great!EARL C.
Customer did not leave a comment.BRIAN G.
Customer did not leave a comment.MIKAYLA P.
This has been one of the worst storage units I’ve ever used. From the first day I got my until all the way till the last day. When I came looking for a storage they only had the biggest ones available so that’s what I had to purchase, that’s fine, but also the storage unit did have bed frames and trash and more furniture inside of it that I had to take to the trash. A few months pass & fast forward to the process of moving out, this facility had charged my card and it was never authorized by the card holder, the workers never even informed me of charging the card at all. Workers stated that you are NOT allowed to throw any trash in their dumpster, despite the dumpsters always being full with trash and furniture all around it. During the process of getting my money refunded the office ladies STATED that they would be “waiting a few days” to refund my money because they didn’t want to refund it yet, they decided to keep some of my money so I did not receive a full refund! These ladies that work up here have been very unhelpful and disrespectful, coming out while I am loading my items on to a trailer trying to give us a hard time every day. Worst storage unit I’ve ever had to deal with!!Amanda T. | Overall Experience
Customer did not leave a comment.LARRY M.
Great ServiceDOUGLAS H.
Customer did not leave a comment.BRUCE A.
Customer did not leave a comment.RHONDA S.
I came after hours. It wasn't inviting and it was dark. The key drop is not clearly marked in any way. It took me 10 mins to find it. Very frustrating.Sandi H.
The worker in the office was great. She was experiencing some issues with her network and she handled it beautifully.Sara J.
Customer did not leave a comment.Joy R.
Excellent service ! No improvements needed Very happy to see trucks and vans in your fleetSTEPHANIE L.
Great service, I saw no improvement needed👍LINDA B.
Trailer was great! Pulled great.EARL C.
The sweet ladies who run that joint are awesome.MICHAEL P.
Pam, the lady who handled our rental, was absolutely wonderful. If we need another rental in the future, we will choose the same office, even though it's 25 miles away.Ellen W.
Needs more personnel. Still have not received my check in receipt.ARTHUR S.
Returned same day at about 3:00-3:15 pm. At rental location documented.marcie S.
The trailer worked perfectly on my trip to Louisiana with a full load.TERRY LEE G.
Customer did not leave a comment.TAYLOR B.
Wonderful people!DOROTHY C. | Overall Experience
Customer did not leave a comment.THOMAS DAVID S.
Customer did not leave a comment.MICHAEL S.
Customer did not leave a comment.Paul D.
Customer did not leave a comment.Karen V.
Customer did not leave a comment.WANDA W.
I met the ladies atClosets & Garages Self Storage last year when I turned in a truck when I moved to Denison and I really liked them, they are very helpful and you could not ask for any better service. I moved out of state this year and ran into a couple of issues and they went above and beyond helping me with my move. I am so thankful that they are the ones I rented from. The help and service could not have been better. They are all great to work with.Dixie P.
Customer did not leave a comment.JOSEPH G.
Customer did not leave a comment.charles R.
Staff was so friendly and explained everything up front, made sure I was taken care of! Highly recommend!Carla K.
Customer did not leave a comment.STEPHEN S.
The staff is so wonderful. They are quick, friendly and helpful. The way they have the trailers on the lot makes it very easy to return a trailer.Vickie R.
The area for business was cramped, the drop off spot was a good 50 yards from the office. I had asked for a location that I had used before which was 8 miles from my house but was sent here another 4 miles. There are many pick up and drop offs in Sherman but was sent 12 miles to Denison.Stephen D.
The trailer had gravel and cement dust in the back. It was an open trailer. The person helping be, just used a broom and swept out the back.VICKIE R.
Customer did not leave a comment.STEPHEN H.
Customer did not leave a comment.LORI A. | Overall Experience
Great serviceSHAREKA S.
No improvements needed. Everything went smoothly as alwaysDAVID A.
Customer did not leave a comment.JACKIE W.
Great Operation thanks girlsJAMES D. | Overall Experience
Customer did not leave a comment.Deborah B.
Customer did not leave a comment.DAVID LATHROP J.
The staff is extremely pleasant and accommodating.NICK O. | Overall Experience
Customer did not leave a comment.walter c. | Overall Experience
Customer did not leave a comment.jody s. | Overall Experience
Customer did not leave a comment.fred w. | Overall Experience
Customer did not leave a comment.OHMA B. | Overall Experience
Pleasant and helpful. Thank you.CHERYL G. | Overall Experience
Customer did not leave a comment.james e. | Overall Experience
Customer did not leave a comment.Jimmy W. | Overall Experience
Everyone that workes here was very accommodating and friendly. I was very satisfied with the facility, and i will be back if i ever find myself in need of a storage again.wendy h. | Overall Experience
Everything clean and just what I thought it would be.KATHY R. | First Impressions
It was good just difficult to turn around in large truckPrivacy R. | First Impressions
I loved the customer service.Privacy R. | First Impressions
The facility is in pristine condition. Was a little disappointed that my card was charged more than was said but Im waiting to see if it adjust itself once the transaction clears.Privacy R. | First Impressions