Customer Reviews for CNM Auto Repair LLC
(U-Haul Neighborhood Dealer)

Rating:

5.0

Na

Rating:

5.0

The trunk bed was very gross and not clean!

Rating:

2.0

I choose Mobile Pick up Since the place was not going to be open by my time of pick up, The truck assigned to me was not free to drive of the lot it was trapped between trucks, I had to wait for the place to open so they can move the trucks around to free the one that was assigned to me. I reserve a dolly that was not in the truck making my delivery experience harder.

Rating:

4.0

Thank you!

Rating:

1.0

I was charged for gas and I returned with more gas than I received. $35

Rating:

5.0

Truck wasn't clean but everything else was good the location was great it took a while bcuz nobody works there on the weekend but it was ok.

Rating:

5.0

Nothing is good, nothing is excellent

Rating:

1.0

The Uhaul I received was covered in mud and filled with trash. Given that I could be subject to a "cleaning fee" if I don't return a truck in clean condition, I think I should be paid for being provided a dirty truck. Also, I reserved a dolly and none was provided. Overall, it was a very negative experience and will make me rethink renting Uhauls in the future. Budget or Penske.

Rating:

2.0

Workers were RUDE

Rating:

5.0

It was after hours so did not interact w personnel

Rating:

5.0

Truck was in great condition and almost brand-new -- 3,000 miles. Very easy process to rent in Lancaster, PA and return in Richmond, VA.

Rating:

2.0

The app crashed every which way. The cab of the haul had sitting water. You all have a great brand, don't give it up

Rating:

5.0

Thank you for excellent service.

Rating:

3.0

Seems like Every time I get a uhaul anywhere the truck never has gas in it and I always have to put gas in it before I use it.

Rating:

1.0

Online check in was absolutely ridiculous. I sat there for an hour trying to get the uhaul through the online portal and waiting for customer service to answer me.

Rating:

5.0

I called the night before to rent a truck, I spoke with Dot. I explained that I needed to move a bed the next morning and I didn't want to put my cc info in online because it's been hacked 3 times for over $1000..she understood. She found my request online, took care of me, I came in the next morning, got the truck with no problems. I have rented from several different locations and I must say this location was by far the friendliest one I have been to. If I need another truck I will be going back to this location.

Rating:

5.0

Nothing they have great customer service!

Rating:

3.0

Have cab of the truck clean. Our rental was covered in dog urine and dog smell in the cab. We had to clean the windows just to be able to drive it. The back of the truck had a leak somewhere and all of our belongings were wet from the rain.

Rating:

1.0

Recommend Chris, the worker and the nice female who helped me up front. not the equipment. Damaged equipment terrible experience

Rating:

5.0

Y’all are awesome

Rating:

3.0

Location and the truck very convenience, the app not so good when iy was time for me to pick up the truck app will freeze and would not go in, I was not the only one with problems there were a few customers having similar problems

Rating:

5.0

Will always go with U-Haul

Rating:

5.0

Nothing everything was good

Rating:

5.0

Everything was available, clean and ready. Instructions from the owner were excellent.

Rating:

5.0

Good location to rent u-haul truck, very nice people and very good services I recommend this place

Rating:

2.0

Truck had multiple dashboard lights on and a low tire. Requested add ons were not provided.

Rating:

5.0

Nothing everything was good thank you have a great day!

Rating:

1.0

U- Haul’s new process of contactless inspecting the vehicle using the website is time consuming and frustrating. It seems that U-Haul wants customers to do the work that one of their employees once did. This is ridiculous because it takes 20 to 30 extra minutes, and I am not a U- Haul employee.

Rating:

5.0

Great service and easy pick up!

Rating:

2.0

I ordered a dolly - it wasn’t there. The website and app were malfunctioning so it took forever to finally check in. Same thing happened with dropping off. Truck had service lights on when picked up.

Rating:

5.0

Excellent customer service

Rating:

5.0

Fast and friendly.

Rating:

1.0

They said I would be charged only $49 but I still haven’t been refunded the hold they had on my card

Rating:

5.0

The best service!!!!!!!!