Customer Reviews for Coalgate Mini Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Storage unit was clean and yard was well maintained. Great experience!

Rating:

1.0

This location closed at least an hour and a half before the time I was told

Rating:

5.0

𝒑𝒆𝒐𝒑𝒍𝒆 𝒘𝒆𝒓𝒆 𝒇𝒓𝒊𝒆𝒏𝒅𝒍𝒚 𝒂𝒏𝒅 𝒉𝒆𝒍𝒑𝒇𝒖𝒍

Rating:

3.0

The u-haul app sucks. Spent 1 hour on the phone trying to pick up my rental.

Rating:

5.0

I had an excellent experience...Very helpful polite young woman helped me...

Rating:

4.0

Drop off went smoothly, no issues.

Rating:

5.0

excellent service and appreciate the staff at the Coalgate UHaul.

Rating:

5.0

Night drop no contact

Rating:

5.0

The staff was wonderful, and always accommodating. I would definitely recommend to all of my friends, and family.

Rating:

1.0

This is the second time typing this experience; it disappeared the first time. The person who hooked up my trailer left about 1/2 " clearance for the chains to hang about the ground. I stated my concern. He insisted that the ball could not be reversed to make the slope in the upward position. He stated that the ball is made to slope down. It still bothered me the next day so I called him if he would change it for me. He said no. He said I could find a mechanic to do it for me but it will cost me and Uhaul would not guarantee my load. I found one mechanic that had time to look at it. He agreed the chains were to low and the ball could be turned so that the chains would be higher. We made it to somewhere around Memphis and fellow travelers were beeping & waving at us. We pulled off the interstate that very moment. One of the chains had broke through and was dragging & sparking. The other chain was worn also. We found a Uhaul open within a couple of exits. We drove there with our flashers on. Agusta viewed the situation & HE SUGGESTED that the ball be reversed so that it would lift the chains higher. He fixed it for us. NO CHARGE. I forced a $20 tip on him and a big hug. He saved our lives. And we were able to complete our trip with no further mechanical problems.

Rating:

5.0

I used this storage facility for 2 1/2 years and had no issues with the facility or the staff. I echoed being a customer and always had access to my unit whenever I needed. Office personnel were very polite and friendly. Price was very reasonable. I would still be there if I had not moved into a house with a large garage.

Rating:

5.0

No hastle and no fuss. They got me a truck and was completely buisness professional

Rating:

5.0

Very helpful staff. Online service is easy.

Rating:

5.0

When app didn’t work customer service was excellent in helping me navigate my problems and even went out of their way off duty to help me at the Coalgate okla office!! AAA+

Rating:

5.0

very good experience, no issues with anything

Rating:

5.0

N/A

Rating:

5.0

Smooth process, i highly recomend.

Rating:

1.0

Had to change pickup locations due to travel restraints. Staff was not very knowledgeable on U-Haul returns. Was required to wear a face mask instead of a gator. Also U-Haul was returned to day early which would have given me a small refund for early return which was not received due to their lack of knowledge of U-Haul returns. Would not recommend this business for U-Haul or insurance considering they are a Farmers insurance broker as well. Not very good business ethics and would not recommend.

Rating:

1.0

I'll never recommend or use your company again. No ramp. No light inside back of truck. Due to this I fell out of the back of the truck and was hurt. My sister in law feel out of the passenger side due to the side step sloped down and she slipped off. She is now bed rides because she hurt her back and hip.

Rating:

5.0

Very nice people.

Rating:

5.0

We had a mixup with sizes but they helped us get it straightened out fairly quick!

Rating:

3.0

The lady who checkout the truck to me said that they had received them from the Atoka Oklahoma Uhaul places that closed. The truck was NOT swept out and the inside of the cab was dirty! Then for you to charge me for not cleaning it out is purely WRONG!!! I feel uhaul should NOT charge me for not cleaning it out!!! If you don't refund me the $15 for not cleaning it out I will use a different company next time!

Rating:

3.0

they gave me a trailer with the rear tire on the driver side that was smaller than the others and blew out by hugo ok. and I stopped at a place that rented uhauls and they called someone to replace it and now I had to pay $152.91for that and no one can tell me hoe to get my money reimbursed. I have the receipt and pics of the blow out

Rating:

4.0

Had more than enough room for all the stuff I needed to store.

Rating:

3.0

I WAS satisfied with your facility UNTIL i got a new BILL for $80 some odd dollars,when i was done and out BEFORE the end of the month for October. and I simply cannot pay this....

Rating:

5.0

Very friendly and helpful folks. Went out of their way despite a glitch in the software regarding my reservations.

Rating:

5.0

Wonderful, friendly, helpful people!

Rating:

5.0

The gentleman at Coalgate Oklahoma bent over backwards to rectify the poor service I received from Clark's in Ardmore. I was treated with respect and professionalism. I would drive to deal with the Coalgate people anytime. As for Clark's in Ardmore I would not go across the street.

Rating:

4.0

I called the facility to confirm plans and the lady I spoke to was very helpful.

Rating:

3.0

There was an issue with the internet at this location and i had to end up using my personal wifi hot spot to give the location internet. Wouldnt have been able to get the trailer if i hadnt had or dobe this. I was using this for buisness purposes so if something would have happened if could have cost my company thousands.

Rating:

5.0

Dean came and met us on Saturday morning because we couldn`t get here the day our reservation was intended for. Hr was very nice and helpful.

Rating:

5.0

Excellent customer service!

Rating:

4.0

Very friendly staff.

Rating:

3.0

We did not use this facility. We had to move earlier than expected. Thank you!

Rating:

1.0

I was told it was at one place an had to drive 18 miles one way to get it an the person on phone told me 50$ an had to have a credit card got there an the guy ask if I wanted to pay cash or credit card an after he get the credit card number an ran it he told me 75$ an the dam dolly have a lite out an I got stopped in OK an in Texas I didn't have number to call then that charged me for three days I found out when I get there email I wish someone at Uhaul could call me 817 841 0339 Jerry bone

Rating:

3.0

Wasn't given utility dolly I asked for. Tried talking with 800 u haul and was treated by a snotty obnoxious rep who wouldn't give me anything but sarcasm so I tried to unload a side by side refrigerator with a box dolly and 2 men and I was hurt in the process. I have used U-Haul many times and I will use someone else in the future. Extra fuel and damage to refrigerator is my loss for this experience.

Rating:

3.0

Very nice and helpful.

Rating:

5.0

Nothing everything is great

Rating:

1.0

Dropped vehicle off night before due back and agent called and was very rude about the vehicle having dirt on floor of vehicle. ..we moved during snow storm and we live in Oklahoma, mud and dirt everywhere!!! Not a good experience!

Rating:

4.0

they were very friendly.

Rating:

5.0

This place is amazing.

Rating:

4.0

Drop off location no longer was uhaul site. Got phone call this morning that truck had to be picked up and taken to different location. Need to ensure that all sites are still a part of your operation

Rating:

4.0

Gas tank fill cap was off when I filled tank. Obviously someone had attempted to siphon gas as truck was parked outside of secured area.

Rating:

2.0

The lady that worked inside the office was nice but the guy that unhooked the trailer was rude and talked bad about who hooked up the trailer,which happened to be my husband.This is my first bad experience with u-haul and I will use u-haul again if the need arises.

Rating:

3.0

have the equipment promised available. have people representing your company be respectful and know how to complete a transaction.

Rating:

3.0

After I had my electrical connect fixed elsewhere,the connection on the trailer had an issue also fixed elsewhere.

Rating:

5.0

keep on doing what you do marvin hughey