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MICHAEL R
Customer Reviews for Coalton Shavings and Feed
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I can't think of anything.
CYNTHIA SThey received it quickly and no problems. Very nice.
DELBERT TCan’t think of anything. Brian was very helpful & ver courteous. Will not hesitate to recommend to others or use his facility again.
PENNY AI planned a move involving uhaul and their moving help. Uhaul mailed me that they weren’t going to have the equipment after I booked. The moving help was rude and non customer friendly. I cancelled both and the movers indicated that they would make sure that no one in the industry would work with me. I hired professional movers who showed up on site with the truck. They were professional and customer service oriented. They ended up being cheaper by a hundred dollars at least as I only had to pay for the time they worked and not estimated time. I’ll never move another way again. I mailed uhaul about their moving help partner and they indicated they only advertised these companies it wasn’t their responsibility (in a nutshell). So uhaul is so greedy for Citihaulers money that they will continue advertising them to you no matter how they conduct themselves. I read the contract that uhaul has with these moving companies and Protecting my privacy was an explicitly stated term of this contract. Uhaul just doesn’t care about their customers at all, it’s about how much of your $$ they can get while hawking subpar services that they know is unacceptable.
Steve DThe trailer was clean but the passenger side driver strap came loose several times going down the highway, which was highly dangerous. The driver is very experienced with pulling vehicles and holds a current CDL License. The cost to pick up from this location was 30.00 more than when we picked up one at the drop off location in Graham TX and returned to this Oklahoma location a few months ago. I feel there should be some kind of a reimbursement for the trouble this particular trailer caused - They did inform us that this particular trailer had repairs due to some damage from a previous renter.
JIMMY WFast, friendly service
Dolores SGot me hooked up and unhooked right away
KAREN RThey were very professional and got me hooked up to my trailer and on my way.
Richard WGood customer service
DAMON RThe staff was very friendly and helpful. I had no issues with anything.
TERESA HGreat service and friendly people!
TANYA BThe staff was very helpful and friendly!!
CHRISTOPHER EThe cab was not cleaned. I found an empty pack of cigarettes and a hard, moldy hotdog inside.
MARY DPerfect
FREDERICK PEveryone at this location is incredibly pleasant, courteous and knowledgable. Thank you
Jose NThe people are friendly and the experience was great.
CAROL HVery helpful and efficient.
GWENDOLYN Mnothing
donnell DExcelente atención y muy lindo el trato, que siempre sigan así…
Alexander CGreat place to rent. Very helpful folks.
Kendell HNothing
Stanley WAll good 👍 Don’t change anything! Fast friendly ad helpful!
TRINA JI took my Uhaul into drop off spot two days early… it would be nice to get a partial refund for timely delivery and for leaving in clean and perfect condition
Damian LHave the right size of ball for the hitch.
Mickey BThe driveway was covered in very deep ruts. The parking area was dirt, mud, and gravel. Your app would not accept "not applicable" as a response to "were personnel helpful". I dropped the equipment off at 2 am and no one was there.
Leslie WGreat and friendly people! They made everything quick and easy!
David MThe staff were friendly and helpful!
Winnie CSame as above
Paula BThe trailer I rented was not usable for why I rented it. When u put the ramp down, there are two side pieces that reduce the width of the trailer. I drove an hour to pick up a zero turn lawn mower. It would not load due to these 2 side pieces. I immediately returned the trailer and complained and requested refund. I was told I had to complain to 1-800-go-uhaul. I was told I would receive a call within 3 days. Still have not received a call.
Rachael CBest place ever! I’ve been here 3 times and they are always on the ball and have lots of help if they are busy
ETHAN SFast Friendly Service.
Kelly CFast Friendly turn in.
Kelly CDrop off at feed store so didn't expect it to be clean and inviting, but the folks that helped us check in were great and made the process quick and easy!
ellen hThe time it took to rent the uhaul was ridiculous
kayla gNeeds better parking facilities.
Gary GBuddy was super helpful, friendly and got me on the road safely. It was a good way to start what I was anticipating a miserable day. Glad I chose this location to pickup.
richard dThey are really the BEST!
jess gI need a call from customer servicd
tammy RWe were surprised that the truck we rented lacked a ramp, so we have a time getting heavy furniture loaded and unloaded. Otherwise, everything was great.
Rebecca TI was delighted to see that this farm supply store was open on Sunday morning and willing to check the vehicle in and not go through the mobile drop off app. The windshield was extremely dirty when I picked it up and they were taking care of it for the next customer. They were helpful and a delight to do business with!
ROBIN SNone
Martin PNot to be surprisingly charged extra money out of nowhere
Tyler MNothing
wilburn kBetter lighting for night drop offs
robert hThe truck that they gave me was wore out. The steering had excessive play in it. I would say probably at least 4 inches of play. The dome light didn't work or the light in the back.
RICHARD W