Easy process.
John M.
Customer Reviews for Coastal Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The U-Haul website is terrible, particularly at web-pickup. The system makes putting in your information in advance very cumbersome. And, importantly, even though I reserved days in advance, the local store had no idea I was coming. My scheduled time was 30 minutes before they opened. If a manager hadn't arrived early and helped me I would have been late with the truck. The local store is terrific.
DANIEL K.Can't think of a thing. Very easy and pleasant.
MARY F.All personal are professional and happy to help. My thanks go out to Buddy,Pat and Rob.
Sean B.Vehicle worked perfectly, was in top condition, did everything I expected. All went well.
JOHN D.Overall the vehicle was cleAn but could use a vacuuming between rentals
Jan K.Great customer service
SHAWN K.The staff here were very accomodating and it was much faster to check in and out by going inside.I attempted to use the UHaul app to check in, but it could not identify my location and was proving to me a much lengthier process than speaking directly to the in-store personel..
Frederick M.The truck driver side door needed some work done on it as it did not shut well. The truck had been smoked in which was unpleasant. The attendant rated the gas level at 7/8 when it was really between 3/4 and 1/2 full, which cost me money. Otherwise it was a very good experience.
JOHN W.The staff was great. I wouldn't change a thing.
Bob G.I had a hard time picking up and dropping off because I have an iPhone and I'm told Safari is glitchy when using the app. It took close to an hour to pick the truck up between the glitches and trying to reach someone on 1800gouhaul.
James M.I found an old mask and coffee cup holder and it smelled of manure.
Judith B.The van's driver and passenger seats were dirty. If I had not needed the van I would have not driven it off the lot!
CYNTHIA T.Great service on short notice. Very accommodating staff, too.
Peter M.Just keep the guy who helped us out! He was super knowledgeable got us in & out of there quickly answered all of our questions and we even had a few good laughs together! Very good customer service skills and a great truck! Perfect for what we needed and very reasonably priced. Thanks for being there!
MELISSA G.I think the odometer in the truck was wrong in that I know exactly how far a mile is from my house and the trucks odometer read 1.2 miles. Feel like I was overcharged for mileage, otherwise great rental.
Jerald Christoph K.The salesman was very personable. He made sure that I had my pre-ordered 12 blankets & that I understood all driving and contract procedures.
Christopher B.Truck is old and has malfunctioning door and speedometer.
Jason A.Easy pickup and drop off
Kendall H.Patrick was wonderful and flexible with timing on the truck. Super nice guy! Great to work with the people in Yarmout Maine!!
SHAWN H.Good service
JAMES E.Great customer experience.
MATTHEW J.Service at Coastal Hardware was super friendly and very helpful. Would highly recommend.
Kathleen W.Summer wiper blades were on and not very effective-quickly iced up, needed windshield wiper fluid, and some kind of snow removal device for use in winter.
LESLIE G.Yarmouth is great
GARY L.Great service - all went well!
Katherine S.I've had several rentals through Coastal Hdwe. and always have had an excellent experience with them. Great people!
James W.No suggestions, Herb was very heloful and pleasant to deal with.
J Barton B.Communication
BOB T.Great service. Friendly, efficient. Could not ask for more. Thank you. Carla and Andrew
Carla H.Not a thing! It was so easy and truck was immaculate. Herb was wonderful too :-)
Jill C.The employee was rude and just cancelled my rental saying "fine I will cancel it and hung up". When I called the manager he said "well I could hear you and I told the employee good job". I don't know when the customer is allowed to be treated like a piece of crap, but this was so unacceptable on U-Haul's part to hire unprofessional and hostile employee's. What I started to say is "why is every time I go to rent a U-Haul, they never have what I need or where I need it and she hung up on me.
Mary B.A couple of things. The code for the key sent said 185 but that did not work. While moving the dial around it turned out to be 186. I got lucky. Also, in the midst of taking all the pictures and trying to get my location to appear, I locked the keys in the cab. I told Rob/bob in the store and he said they would call someone Monday. Otherwise all was great and easy.
Rodney M.The local rep was wonderful. I was a little surprised when I returned the truck 20 hours early and was charged much more then I anticipated with less miles then I was going to drive.
Richard S.Nothing
PAT P.Everything was excellent. Would certainly use this company and location again.
Roger T.Great service and rental experience as always!
John M.Coastal Hardware in Yarmouth, ME-they were excellent! Very pleasant, thorough and professional! I'll rent from them again!
Serina D.No improvement needed. Location and vehicle were great, thx.
Paula B.Great job all the way around, very nice staff and would rent again !!
CHRIS C.Excellent customer service!!!
PAULA K.Excellent service. Minimal fuss. Affordable rates. Very accommodating.
CHARLES U.Yarmouth, ME UHaul staff are always friendly, know our names, and are just overall wonderful to deal with. Thanks.
Carla H.Washed windshield- understand Covid-19 changes things but appreciate a clean rig.
William L.staff extremely helpful.
judy P.Very easy process. Truck handled well. The online process no problem.
Richard W.The online checkin is challenging when there isn't great cell reception. Would be nice if they could easily scan my ID.
WILLIAM H.My experience using the UHaul app was abysmal - after multiple errors and phone calls, it took nearly an hour to get access to the vehicle. I will not use Uhaul again if I can help it. However, the staff at Coastal Hardware was helpful and attentive.
Joshua C.I tried to use the mobile check in but my phone wouldn't let me do all the steps for some reason. I walked back in & they had me up & runnung in a matter of minutes which made a stressful moving day a little easier.
Kelly R.Herb is so helpful and kind. Thank you!
SANDRA A E.