Customer Reviews for Coastal Hardware
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Coastal Hardware
Carla H. on
Great team. Thank you!
Dennis F. on
Great customer service
Samantha S. on
Buddy and Herb are always VERY helpful!
Lyra E. on
No improvement needed and Buddy was very friendly and everyone was helpful. Great truck too. Thank you!
Carolyn M. on
I found out today that my debit card was used for my rental. It must be "in your system" from a prior rental. I used a Best Buy credit card when I actually paid the ending bill. I have 5 overdrafts in my checking account because I assume the default debit card was chosen--not my credit card.
Paul P. on
Nothing at all. Experience was +++
Gina T. on
Everything was great, no improvements needed! Rob was awesome! Thank you!
STEPHEN L. on
Service was great. Picked up very clean vehicle which was running and ready to go when I got there. Service rep explained everything very clearly and easy to understand. I would recommend this service to my friends and family....Thanks
DONNA L. M. on
Nothing
Cynthia C. on
People are friendly and helpful
Noel R. on
The best staff at ace hardware Uhaul service
JOSHUA H. on
Great van and great customer service.
Amber G. on
Friendly and helpful service. The parking situation was a bit awkward, and the person helping us went out of his way to come up with a creative solution to help us move the trailer to the drop-off area in a safe and logical manner. Very good customer service at this shop.
BRIAN M. on
DRIVERS SIDE DOOR LATCH STICKING - DOOR DOES NOT CLOSE ALL THE WAY.
CANDACE K. on
service rep at the Yarmouth, ME, site was great. Explained everything in detail. Will rent from them again
Richard C. on
Herb made the entire transaction smooth and efficient from the reservation to the return. I have to say that the cargo vans are a fantastic truck for the application. This is the third time I've rented one of the cargo vans and they are great on gas and handle very well. I will say Ace hardware does an excellent job of processing the job
Carla H. on
Great service. Thank you!
Hans R. on
Fast service, nice personal employee
JEFF Y. on
Staff at Ace are superb and the location is much more convenient to suburb towns. That saved me extra travel time and shorter lines. Making a reservation some days before was wise.
GAIL T. on
Ace Hardware, where I rented my UHaul van has the nicest employees. Very helpful and explained everything. Great van. Did what I needed it to do.
Robert Z. on
trailer hauled nicely behind my silverado truck.
David W. on
Improve email comms. I received confusing emails from UHaul that meant I lost an hour of my booking. Thankfully it was not needed.
Steve C. on
Everything was explained clearly and concisely when I picked up the truck. It was my second experience with this location.
DALE GRANT J. on
It looks good to they make shore the trucks are set for the next rental it’s all was clean when I rent them
PETE M. on
Nothing, Herb and Buddy were extremely helpful and professional!!
Richard C. on
The reservation and pick-up process went smoothly and then I was off for the delivery of my sister-in law's sofa. Herb and Rob did a great job processing the paperwork
Michael C. on
Your telephone reservation system took forever and still did not guarantee me a vehicle and needed to have another person call me back to do the final booking.
RICHARD A. on
The staff was very helpful, both on pick-up and return. The truck was parked and waiting. Very good experience!
Nicholas P. on
Helpful representative despite confusion and misinformation regarding dropoff location.
Pat C. on
Didn't realize that we could pick up a 16' truck for our August move and ordered it from Portland. Now our Ace Hardware said we can save steps by picking it up in Yarmouth. Called Portland but they never transferred the order to Yarmouth Ace Hardware. What do we do.
PAUL F. on
No issues …...Fast and efficient...…..Everything ready when requested....Great staff...…….Thanks !!
David A. on
Buddy was extremely helpful and explained the contract completely.
Dan S. on
Overall a very good experience, they talked me through everything I needed to know.
Heather j. on
Very helpful and accommodating. Will do business with them in the future
Samantha S. on
Herb at the uhaul counter at this location is also quick, friendly and helpful!
DALE GRANT J. on
I rent trucks from the achardware in Yarmouth about 5 to 6. Times. A month from them
Nancy M. on
fix your computer program
roger d. on
Prep to depart by Buddy was excellent.
Benjamin C. on
Provide more explicit directions ahead of time as to which part of building to go to.
MARK C. on
Very helpful and quick.
linda h. on
I think your service is wonderful and that is why I keep coming back. I think just keep doing what you do best. Thank you for your professional and kind support.
christopher d. on
I inadvertently went thru a toll in Maine turnpike I immediately called the MTA and tried to make it right !(impossible) I notified the rental location when dropping off the vehicle & tried to pay it then they refused. I was notified by unsullied tried to pay over the phone entered all data refused payment saying I had the wrong phone number called customer service to get a resolve, your customer service line is useless no one answered after holding on for a total of 14 minutes! This simple snafu should not take so much time and you should allow the rental vendor take payment when you have the time & date of the offense within a rental contract. Very disappointed with the failure to allow me to simply pay after I’ve repeated entered data!!
todd h. on
There is two things I didn’t like is I didn’t get the truck that I requested and you guys charge way to much for mileage!
Cletus B. on
Excellent. Your online communication is not clear. Too many emails of conflicting information when a change is made. My son was the driver and now you send me my receipt with his name on the invoice which is wrong. It is my receipt, the payer, the initiator, the communicator and the person who reserved the truck. Why would you place the driver as the invoice payee...
Jodi M. on
Herb was very helpful.
Carla G. on
Yarmouth location was great but this whole experience was horrible. I rented a 20' truck and wanted to pick it up at Paper party store. I made the reservation on 12/17 for 12/28. Found out via confirmation a day I was supposed to pick it up that they gave me a 26' truck. Called because the size was too big and the man that answered, Matt at the Paper Party Store, was rude and not helpful and seemed bothered that I had an issue with the size of the truck. I asked him where I could find one and he said "call marginal way." I asked him if he could make the call, and he said "nope, you have to do it." Then he mumbled something under his breath and hung up on me. I called the marginal way store to see if they had a truck and they said they had a 20' truck. I had them switch my reservation to over there and had them send me a confirmation that it was all set, which I received via email as well as a verbal confirmation. Went to marginal way the next day and was told no one put the reservation in and that the truck wasn't there. Waited at the counter for 45 mins as Carlos Suarez told me that if you call the center and ask for a specific truck, they will just say yes to you every time even if we don't have it. This caused me to have to go to another location 20 mins away in the snow to get another truck at a further location. Everyone kept passing the buck and it was a very unsatisfactory experience. I will think twice about renting a uhaul again. This experience had me driving around from store to store in a snow storm, and wasting 2 hours that I was supposed to use to pack the truck. Not a happy customer at all.
Julie D. on
Utility trailer states it is a 5 x 9 when actually it is on 4'9" which was a huge difference for me because I was picking up a 4-wheeler with 5" plow attached. Huge inconvenience which could have been avoided if the measurements were correct on your end.