Customer Reviews for Coastal Hardware
(U-Haul Neighborhood Dealer)

637 reviews

914 US Rte 1   Yarmouth, ME 04096

(207) 846-6767

Hours

  • Mon–Sat
    8 am–4 pm
  • Sunday
    9 am–4 pm

Services at this Location:

Contact Us

(207) 846-6767

914 US Rte 1
Yarmouth, ME 04096

Services at this Location:

Hours

  • Mon–Sat
    8 am–4 pm
  • Sunday
    9 am–4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

As expected

John b P. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

The staff (Patrick & Buddy) very helpful & accommodating

Charles R. 
Rating:
5.0

Customer did not leave a comment.

Joshua C. 
Rating:
5.0

Customer did not leave a comment.

Joshua C. 
Rating:
4.0

The online truck return process is awful, especially all of the pictures it requires you to take. It took way longer than we thought it would just to drop the truck off.

JOHN M. 
Rating:
5.0

Used the fill guide and still overfilled it by almost a quarter of a tank. This cost me way more in gas than it should have.

Jason L. 
Rating:
5.0

All went quite smoothly and the customer service at this location was on point. No complaints - just a thumbs up.

Frances W. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
4.0

I can't believe you charge to use a dolly that's in the truck . Really? I didn't need it but you need to read “Give ‘em the pickle” to learn a customer service lesson here.

TONY D. 
Rating:
5.0

All perfect!

CRISTINA H. 
Rating:
4.0

Have more inventory of trucks. Customer service was great though.

Daniel F. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN S. 
Rating:
4.0

Buddy was friendly, knowledgeable and helpful to us. Everything worked very well.

Stephen J. 
Rating:
5.0

The truck wasn't quite full when I picked it up and I had to fill it upon return so it ended up costing me more for gas then I should have paid. So next time I will definitely make sure to point out to uhaul if the tank is not full upon pickup

JON M. 
Rating:
5.0

Buddy was friendly, professional, and thoroughly explained all that I needed to know for this rental

Lara B. 
Rating:
5.0

Customer did not leave a comment.

Ruth D. 
Rating:
5.0

Customer did not leave a comment.

Margo W. 
Rating:
5.0

Everything was very smooth and professional. I would highly recommend this location and U haul in general

Douglas P. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Nothing it's all. Good

JAMES M. 
Rating:
4.0

Customer did not leave a comment.

Roy P. 
Rating:
5.0

Customer did not leave a comment.

Ruth D. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

Patricia H. 
Rating:
5.0

Customer did not leave a comment.

david E. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
3.0

The person who helped us was great. Explained everything very clearly and kindly and made the process as smooth as possible. The mobile check-in did not work.

Katie N. 
Rating:
5.0

I did have trouble using your app on my phone to return the truck. I could not take a picture while I was in your app. So for each picture I had to get out of the app go to my phone's camera and take a picture. Then start all over on the app again with the return process.

Mark R. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
4.0

Customer did not leave a comment.

JUDISTON S. 
Rating:
4.0

Overall it was a very smooth and satisfying experience.

Peter P. 
Rating:
5.0

Customer did not leave a comment.

VANCE B. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

Tamara S. 
Rating:
5.0

Please make sure that orders are online accessible. My contract was not found in my account or online making it so that I had to call the customer service and the wait time was atrocious. Also, there could be more clear instructions for after-hour key drop. Thanks!

Daneel D. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

None

PATRICIA S. 
Rating:
5.0

Excellent service!!!

Terrance C. 
Rating:
5.0

The U-Haul rep at ACE Hardware went out of his way to arrange for my one-way pick up in Cambridge. I truly appreciate the extra effort to meet my schedule. Thank you.

Samuel E. 
Rating:
5.0

Customer did not leave a comment.

Chris M. 
Rating:
5.0

Customer did not leave a comment.

MONIQUE G. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Quick and easy!

Rebecca R. 
Rating:
5.0

I used the pickup truck for 22 miles to haul a boat to spring maintenance and the fuel efficiency for this truck is around 18-19 mpg. I needed to put about 5 gallons of gas ($20.xx) to bring the fuel gage to full. The last driver of this truck di not top off the tank and the U haul rep couldn't tell since the gauge read full. So inherently I paid for someone else's use of the truck. i don't now what u Haul can do about this but I'm letting you know.

STEPHEN T. 
Rating:
4.0

Customer did not leave a comment.

Sean D. 
Rating:
4.0

Customer did not leave a comment.

ROBERT W. 
Rating:
4.0

Customer did not leave a comment.

JIM A. 
Rating:
5.0

Excellent customer service - both in person and on-line. And U-Haul's phone system is top notch - very effective online customer service with a phone system that calls you back when it's your turn. I was impressed.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

Nick M. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

No improvements needed. I was able to get done what I needed to get done. Van was clean and nice to drive. Even reasonable gas mileage. Quick check out and check in also. Thank you

DAVE M. 
Rating:
5.0

The cargo area was dirty and had broken China in it. Windshield wipers needed replacement. The UHaul website was terribly slow when I picked up the truck. After almost 5 minutes of refresh-wait 30-60 seconds, refresh-wait, etc I finally connected and was able to complete the process. It was almost as bad when I returned it. Even when I clicked on the “please tell us about your experience” link while on high-speed wifi at work, I had to wait-refresf-wait before the site worked.

Paul F. 
Rating:
5.0

Good service!

JAMES E. 
Rating:
5.0

Fantastic.

JAMES E. 
Rating:
5.0

Very good customer experience by Patrick. He was very attentive due to the weather situation that impacted pickup.

Ron A. 
Rating:
5.0

The staff was courteous and kind - they made it a more than pleasant experience.

Anne D. 
Rating:
5.0

Customer did not leave a comment.

MODESTY CHRISTIA M. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Impressed with your organization Continue to use equipment regularly

WILLIAM P. 
Rating:
5.0

Time to remove this vehicle from the fleet. Has that Ford sound that occurs when a truck or suv is nearing the end of its useful life. Plus I got less than 5 miles per gallon in very easy, flat driving. That's ridiculous.

William H. 
Rating:
4.0

`needed oil to be filled.

STEPHAN L. 
Rating:
5.0

Very efficient and pleasant experience. Would not hesitate to use again.

ROBERT L. 
Rating:
5.0

Customer did not leave a comment.

Anne G. 
Rating:
5.0

Customer did not leave a comment.

joanne W. 
Rating:
5.0

Excellent service Very friendly

SUZANNE H. 
Rating:
4.0

Easy to rent, helpful staff, convenient location.

GARRETT G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

I've rented from Coastal Ace/U-Haul several times and have always had a positive experience and great service.

James W. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

Nicholas D. 
Rating:
5.0

All is good.

JAMES E. 
Rating:
5.0

Keep the website up to date. I would have rented the pick up if I new it would be there. It was there.

Lori G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
3.0

Customer service representative was very helpful and informative.

Kevin T. 
Rating:
5.0

Easy process.

John M. 
Rating:
5.0

The U-Haul website is terrible, particularly at web-pickup. The system makes putting in your information in advance very cumbersome. And, importantly, even though I reserved days in advance, the local store had no idea I was coming. My scheduled time was 30 minutes before they opened. If a manager hadn't arrived early and helped me I would have been late with the truck. The local store is terrific.

DANIEL K. 
Rating:
5.0

Can't think of a thing. Very easy and pleasant.

MARY F. 
Rating:
5.0

Customer did not leave a comment.

Laurie G. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

josh F. 
Rating:
5.0

All personal are professional and happy to help. My thanks go out to Buddy,Pat and Rob.

Sean B. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Vehicle worked perfectly, was in top condition, did everything I expected. All went well.

JOHN D. 
Rating:
5.0

Overall the vehicle was cleAn but could use a vacuuming between rentals

Jan K. 
Rating:
5.0

Great customer service

SHAWN K. 
Rating:
5.0

The staff here were very accomodating and it was much faster to check in and out by going inside.I attempted to use the UHaul app to check in, but it could not identify my location and was proving to me a much lengthier process than speaking directly to the in-store personel..

Frederick M. 
Rating:
4.0

The truck driver side door needed some work done on it as it did not shut well. The truck had been smoked in which was unpleasant. The attendant rated the gas level at 7/8 when it was really between 3/4 and 1/2 full, which cost me money. Otherwise it was a very good experience.

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

WAYNE M. 
Rating:
5.0

The staff was great. I wouldn't change a thing.

Bob G. 
Rating:
5.0

I had a hard time picking up and dropping off because I have an iPhone and I'm told Safari is glitchy when using the app. It took close to an hour to pick the truck up between the glitches and trying to reach someone on 1800gouhaul.

James M. 
Rating:
5.0

I found an old mask and coffee cup holder and it smelled of manure.

Judith B. 
Rating:
2.0

The van's driver and passenger seats were dirty. If I had not needed the van I would have not driven it off the lot!

CYNTHIA T. 
Rating:
5.0

Great service on short notice. Very accommodating staff, too.

Peter M. 
Rating:
5.0

Just keep the guy who helped us out! He was super knowledgeable got us in & out of there quickly answered all of our questions and we even had a few good laughs together! Very good customer service skills and a great truck! Perfect for what we needed and very reasonably priced. Thanks for being there!

MELISSA G. 
Rating:
4.0

I think the odometer in the truck was wrong in that I know exactly how far a mile is from my house and the trucks odometer read 1.2 miles. Feel like I was overcharged for mileage, otherwise great rental.

Jerald Christoph K. 
Rating:
5.0

Customer did not leave a comment.

LEIF A. 
Rating:
5.0

The salesman was very personable. He made sure that I had my pre-ordered 12 blankets & that I understood all driving and contract procedures.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

KENT W. 
Rating:
5.0

Truck is old and has malfunctioning door and speedometer.

Jason A. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top