Customer Reviews for Coastal Propane
(U-Haul Neighborhood Dealer)

393 reviews

170 George Hills Wy   Prince Rupert, BC V8J1A3

(250) 624-3034

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(250) 624-3034

170 George Hills Wy
Prince Rupert, BC V8J1A3

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

A great place and great people

abraham R. 
Rating:
5.0

Customer did not leave a comment.

Marvin S. 
Rating:
1.0

No one answers the phone. Does anyone even work there?

TORI H. 
Rating:
5.0

Nothing! It was so easy and quick and excellent customer service!!

Amanda G. 
Rating:
3.0

Site wasn't open, just dropped off trailer

Larry S. 
Rating:
1.0

This location doesn't answer their phone. They have no voicemail and no way for anyone to know if they are open or closed and by closed I mean permanently closed. The person who we finally dealt with there was not very helpful. In fact he created a significant amount of stress for several members of the family. I guess that's what happens when there's no competition so maybe someone else should open a U-Haul dealership in Prince Rupert so that service is significantly better. After lodging a formal complaint a numerous emails and phone Calls to head office, our complaints were mostly resolved. However it should not take that much work to complete a basic rental and get a response from a business.

Paul E. 
Rating:
2.0

The truck had gum stuck on the dash the drivers side floor was muddy and the box of the truck hadn't been swept out I definitely returned the truck cleaner than I received it

lindsy J. 
Rating:
5.0

Easy to work with. Thank you!

BRIAN R. 
Rating:
1.0

I went to the location gave all my information 3 weeks before only to be told that I didn't have a reservation the truck that would be available would be less than half the size requested and double the cost. Both coastal propane and the terrace BC drop off were rude and unaccommodating we had hired movers for a certain date taken time off work snd were told ohh well that's how it works, this was not explained when the reservation was made, I strongly suggest uhaul takes a look at how their contractors look after their customers. My experience was very poor.

Jamie P. 
Rating:
5.0

Customer did not leave a comment.

talwinder S. 
Rating:
5.0

I liked the services provided by uhaul prince rupert

Khushdeep S. 
Rating:
2.0

More attention to detail when customer picks up vehicle. A walk around to identify previous marks. Verification of fuel level. Inside cab visualization by staff, verification that cargo area is empty and ready for customer. Better customer service attitude. Getting bookings and reservations right. Improved computer skills to not have customer waiting while employee figures out the system.

Brenda S. 
Rating:
5.0

Customer did not leave a comment.

Carlee D. 
Rating:
2.0

I have been charged an 'equipment cleaning' fee from my deposit even though, when I 1st received the truck, the cab was full of the last customers garbage and the back was full of dirt. Instead of complaining, I spent an hour and a half of my own time cleaning the truck prior to loading my own belongings. I also spent an hour or so re-cleaning the vehicle prior to drop off so I am not sure why Im being charged for doing what they probably charged the last customer for to begin with and then leaving the truck in stellar shape when I was finished. Not only am I disappointed, I will certainly not be recommending uhaul in the future. If I need uhaul myself in the future, you better believe I will be making sure that I receive a spotless piece of equipment prior to renting. Not impressed.

kristen J. 
Rating:
2.0

Customer did not leave a comment.

Tyanna S. 
Rating:
4.0

Customer did not leave a comment.

Shaune T. 
Rating:
3.0

Customer did not leave a comment.

Aaron M. 
Rating:
5.0

Excellent customer service!

michael S. 
Rating:
5.0

Customer did not leave a comment.

jagjit S. 
Rating:
3.0

Said online that they were open. No one there. Just put keys in slot

Ashley F. 
Rating:
1.0

Absolute trash services and U-Haul should be ashamed of it. There's not enough room to write a novel length of complaints in this box not have the time.

Dalyn L. 
Rating:
5.0

Good customer service. Very friendly and knowledgeable about uhaul rental.

prabh B. 
Rating:
5.0

Coastal Propane has great customer service.Very friendly and knowledgable.

terry F. 
Rating:
3.0

It was a good experience. The location had my reservation ready and the uhaul size I had requested.

Meghan B. 
Rating:
5.0

Can't think of anything...maybe lower rates..but everyone wants a cheaper deal

kirk J. 
Rating:
4.0

Customer did not leave a comment.

Pedro D. 
Rating:
5.0

Customer did not leave a comment.

MARCUS B. 
Rating:
1.0

Was told because live in town could not rent. Had reserved online had to call uhaul direct after being able to reserve online and still being refused. Absolutely disgusted with the treatment.

darrell N. 
Rating:
3.0

Better communication/training for onsite agents between online booking and onsite - agent had difficulties finding reservation.

Carlos V. 
Rating:
5.0

Customer did not leave a comment.

ronald N. 
Rating:
3.0

Customer did not leave a comment.

ross F. 
Rating:
5.0

Customer did not leave a comment.

DARLENE G. 
Rating:
3.0

n/a

LEONA M. 
Rating:
2.0

Overcharged and overpriced. Will not use U-haul again. EVER. Not Coastal Propane's fault ... they are just doing U-Haul's predatory pricing. Same vehicle in Manitoba for two days, same mileage was $156.34 ... here... Visa charged more than $100 than the final bill of $455. Will be following this up with VISA and others. I'm not going away!

kenneth H. 
Rating:
5.0

In store help was much better than over the phone. The trailer option they offered was far better than the original and worked out excellent for our move!

marvin T. 
Rating:
5.0

Customer did not leave a comment.

barbara H. 
Rating:
5.0

Customer did not leave a comment.

JEROEN G. 
Rating:
2.0

Was told unit would be moved out for easier access. Was not done. Went to hook up and electrical cable was about 4 inches long. Had to buy extension from alternate place as unsullied was open much later. So do as you say and ensure electrical cables are adequate.

ANDRE M. 
Rating:
2.0

Customer did not leave a comment.

Laurie Tanya N. 
Rating:
5.0

Customer did not leave a comment.

neil Z. 
Rating:
3.0

Fix the app to speed up the pick up process. I tried for 20 minutes to use the app but I was not able to proceed past step 1, upload picture of myself. I spoke with 2 online agents while my wife spoke with 1 agent over the phone. In the end I had to use the uhaul web page. The app was nothing but problems. And I did allow the location service to be active.

reginald S. 
Rating:
4.0

I had booked everything on line including all the appropriate insurances. When I arrived to pick up ,none of Information had been relayed to the pick up point. So a little frustrating to take the time to input all information for nothing

Richard G. 
Rating:
5.0

My only comment is that the cargo trailer should have a jack on the tongue so it can be loaded while off the tow vehicle.

BOB K. 
Rating:
5.0

Customer did not leave a comment.

Francois E. 
Rating:
5.0

Vreat service Hate doing reviews but these guys have great attitude make process easy no drama

brian L. 
Rating:
5.0

Customer did not leave a comment.

bill T. 
Rating:
1.0

Customer did not leave a comment.

SURESHRAJ R. 
Rating:
4.0

Customer did not leave a comment.

Amir T. 
Rating:
4.0

Customer did not leave a comment.

Allan G. 
Rating:
5.0

Distributor was very supportive and understanding when I shared my story; provided me with the customer complaint number

Angela S. 
Rating:
4.0

Clearer explanation on the use of the app for pickup and dropoff of the vehicle.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

ricky T. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Jeannine L. 
Rating:
5.0

Customer did not leave a comment.

TERESA W. 
Rating:
2.0

Truck wheel alignment was completely off, steering wheel was to the left for the truck to go straight and the right side tire was completely worn off even if all the other tires were brand new. I also found a jacket, a McDonalds bag with old food in it and an empty coffee cup under and behind the seats. The only reason I kept the truck was because I was on a schedule and had 20 hours of driving to do right after loading the truck. The truck also only had miles per hour on speed indicator which made it difficult to drive in Canada (truck had USA plates)

Eric B. 
Rating:
5.0

Customer did not leave a comment.

laxkw'alaams F. 
Rating:
5.0

Customer did not leave a comment.

tom C. 
Rating:
5.0

Customer did not leave a comment.

ried B. 
Rating:
5.0

I found everything as good as it gets

terry A. 
Rating:
4.0

Customer did not leave a comment.

tom C. 
Rating:
4.0

Customer did not leave a comment.

maureen S. 
Rating:
5.0

Customer did not leave a comment.

Aaron R. 
Rating:
4.0

Customer did not leave a comment.

gwen james G. 
Rating:
5.0

Great customer service, always happy with my experience renting from these guys in Prince Rupert.....A+

dylan S. 
Rating:
5.0

Very friendly and helpful staff. I love our small city and the staff reflect the values of kindness and courtesy.

ANITA R. 
Rating:
4.0

I booked online two weeks before the move day. I ordered a 6x12 trailer to move from a 3 bedroom home. The day before the move Uhaul phoned and gave me a choice of a 4x8 trailer or drive 2 hrs away and pick up a 6x12 trailer. As I had no time to drive a 4 hr round trip to pick up the 6x12 trailer, I felt I had no choice but to choose the 4x8 not knowing how tiny it was. Next day I picked up the trailer and realized how tiny it truly was. I expressed my stress of space to move a 3 bedroom home and felt I had no choice as I already booked it the previous day. I then noticed the cubed van on the lot and decided to phone Uhaul and informed the my situation. They were able to get me the van. I was more surprised that I was only offered a 4x8 trailer or to drive 2hrs away and pickup a 6x12 trailer the day before I was to move. Why wasn't I offer a cubed van instead which could eased my stress level?

Christa L. 
Rating:
4.0

it was ok although about my problem explained to the otherwindow there is nothing they could od

Francis V. 
Rating:
5.0

Customer did not leave a comment.

William Mervyn W. 
Rating:
2.0

Staff member very nice....helpful etc.

Larry N. 
Rating:
5.0

I blew a tire and could not get service due to long weekend .j Had to leave trailer in Vanderhoof

dale B. 
Rating:
5.0

Customer did not leave a comment.

brian S. 
Rating:
4.0

Very helpful. They helped us get the car off the auto transport. Highly recommended.

joe G. 
Rating:
1.0

I tried phoning this location for a week prior to going to Prince Rupert and found that they do not answer the UHAUL number in the office only the propane number. I had to settle with a smaller trailer that I had ordered. Terrace did have the right size trailer I could have picked up on my way thru, but it was to late for me to get that trailer by the time I was driving thru. I think the agent you have in Prince Rupert is bad for your business and you should switch to someone else. Very slow ordering and all paper work took for ever, they had no clue on what to do.

William M. 
Rating:
5.0

The personnel in Prince Rupert are very friendly and courteous.

cecilo M. 
Rating:
3.0

Customer did not leave a comment.

tom D. 
Rating:
4.0

Staff was friendly and very helpful.

patricia M. 
Rating:
4.0

Customer did not leave a comment.

Josh A. 
Rating:
5.0

Everything was very satisfactory

john S. 
Rating:
4.0

All was good

tom D. 
Rating:
5.0

Customer did not leave a comment.

MACRO karl P. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
4.0

Customer did not leave a comment.

WAYNE M. 
Rating:
2.0

The equipment was good however was not what we wanted so instead of getting a trailer we ended up with a truck. There was a big extra expense as well we needed 2 drivers one to get our own vehicle home as well as a truck. We. We're told there was a trailer available 400 km away If we had a known this a few days before we could have picked it up on our way to the place we were picking things up. This is not the first time this has happened to us. The staff at costal propane were very nice and did there best to accommodate us. If we require other trailer and or truck or if family or friends do we will recommend they check out what the next town has to other before booking with U-Haul

Diane B. 
Rating:
4.0

Didn't have contact with staff as I used the key drop box.

christane C. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

Everything was very well serve thank you....

william W. 
Rating:
1.0

I initially booked a U-Haul 2 weeks in advance in terrace, the day before I got 3 confirmations (email,text and a call) saying I could pick it up the next day, I called again to confirm and it had already been rented to someone else, so we ended up having to drive to prince Rupert last minute to pick up a U-Haul which ended up being super expensive on fuel. Plus we had three different charges, no impressed

Erik J. 
Rating:
5.0

Customer did not leave a comment.

karl S. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
4.0

No comments but great service

John McCary E. 
Rating:
4.0

Customer did not leave a comment.

JOANNA B. 
Rating:
5.0

Customer did not leave a comment.

Lee M. 
Rating:
5.0

Customer did not leave a comment.

RON G. 
Rating:
5.0

Customer did not leave a comment.

tenille S. 
Rating:
4.0

Customer did not leave a comment.

Evan B. 
Rating:
5.0

No improvements needed. Personnel, services and professionalism was excellent as have my previous visits been. Leroy Senum

leroy S. 
Rating:
5.0

Customer did not leave a comment.

HARDIP J. 
Rating:
3.0

Same

peter A. 
Rating:
5.0

Customer did not leave a comment.

rene V. 
No reviews have been submitted for this location.

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