I was to pick up in terrace at kermodie storage and the owner was so rude. I told him in advance that I had this arranged for pickup and which day. The day of he tells me he doesn’t have my truck so I had to drive 2 hours to another location and pay a hotel to stay over night. It was the worst experience. My dolly order wasn’t added, I’m also 8 months pregnant. It was such a tedious mess.
Miranda F
Coastal Propane
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Prince Rupert, BC V8J1A3
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Customer Reviews
- 4.0 Average Customer Rating
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The local people were kind and accommodating however, the ENDLESS emails, voice messages and texts were TOO MUCH!!! I didn't need FIVE reminders that a truck would be ready for me. After confirming that I was using the truck in town I got a message that it would now be dropped off in a town 150km away! I don't know why your booking system has to be so complicated. I also think a $20 charge to drop it off after hours is RIDICULOUS when the shop closes at 3pm.
Lori LVery nice people. It was a quick return.
MAURIZIO BDropped off after hours. Drop box is too small for key, had to jam it in.
MICHAEL LThe back of the truck was dirty when I picked it up and did not come with the dolly I was charged $14 plus tax for. Please reimburse the dolly I did not get as I had to buy a dolly to complete my move.
James L