Trailer Rental & Towing in Prince Rupert, BC at Coastal Propane
(U-Haul Neighborhood Dealer)

383 reviews

170 George Hills Wy   Prince Rupert, BC V8J1A3

(250) 624-3034

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(250) 624-3034

170 George Hills Wy
Prince Rupert, BC V8J1A3

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed
  • 24 hour customer return
Trailer Rentals

One-Way and In-Town Local Rentals in Prince Rupert, BC V8J1A3

U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Customer Reviews

Average Customer Rating

383 reviews

Let us know what you think.
Your valuable feedback will help us serve you better.

Write a review
Rating:
5.0

I liked the services provided by uhaul prince rupert

Khushdeep S. 
Rating:
2.0

More attention to detail when customer picks up vehicle. A walk around to identify previous marks. Verification of fuel level. Inside cab visualization by staff, verification that cargo area is empty and ready for customer. Better customer service attitude. Getting bookings and reservations right. Improved computer skills to not have customer waiting while employee figures out the system.

Brenda S. 
Rating:
2.0

I have been charged an 'equipment cleaning' fee from my deposit even though, when I 1st received the truck, the cab was full of the last customers garbage and the back was full of dirt. Instead of complaining, I spent an hour and a half of my own time cleaning the truck prior to loading my own belongings. I also spent an hour or so re-cleaning the vehicle prior to drop off so I am not sure why Im being charged for doing what they probably charged the last customer for to begin with and then leaving the truck in stellar shape when I was finished. Not only am I disappointed, I will certainly not be recommending uhaul in the future. If I need uhaul myself in the future, you better believe I will be making sure that I receive a spotless piece of equipment prior to renting. Not impressed.

kristen J. 
Rating:
5.0

Excellent customer service!

michael S. 
Rating:
3.0

Said online that they were open. No one there. Just put keys in slot

Ashley F. 
Rating:
1.0

Absolute trash services and U-Haul should be ashamed of it. There's not enough room to write a novel length of complaints in this box not have the time.

Dalyn L. 
Rating:
5.0

Good customer service. Very friendly and knowledgeable about uhaul rental.

prabh B. 
Rating:
5.0

Coastal Propane has great customer service.Very friendly and knowledgable.

terry F. 
Rating:
3.0

It was a good experience. The location had my reservation ready and the uhaul size I had requested.

Meghan B. 
Rating:
5.0

Can't think of anything...maybe lower rates..but everyone wants a cheaper deal

kirk J. 
Rating:
1.0

Was told because live in town could not rent. Had reserved online had to call uhaul direct after being able to reserve online and still being refused. Absolutely disgusted with the treatment.

darrell N. 
Rating:
3.0

Better communication/training for onsite agents between online booking and onsite - agent had difficulties finding reservation.

Carlos V. 
Rating:
3.0

n/a

LEONA M. 
Rating:
2.0

Overcharged and overpriced. Will not use U-haul again. EVER. Not Coastal Propane's fault ... they are just doing U-Haul's predatory pricing. Same vehicle in Manitoba for two days, same mileage was $156.34 ... here... Visa charged more than $100 than the final bill of $455. Will be following this up with VISA and others. I'm not going away!

kenneth H. 
Rating:
5.0

In store help was much better than over the phone. The trailer option they offered was far better than the original and worked out excellent for our move!

marvin T. 
Rating:
2.0

Was told unit would be moved out for easier access. Was not done. Went to hook up and electrical cable was about 4 inches long. Had to buy extension from alternate place as unsullied was open much later. So do as you say and ensure electrical cables are adequate.

ANDRE M. 
Rating:
3.0

Fix the app to speed up the pick up process. I tried for 20 minutes to use the app but I was not able to proceed past step 1, upload picture of myself. I spoke with 2 online agents while my wife spoke with 1 agent over the phone. In the end I had to use the uhaul web page. The app was nothing but problems. And I did allow the location service to be active.

reginald S. 
Rating:
4.0

I had booked everything on line including all the appropriate insurances. When I arrived to pick up ,none of Information had been relayed to the pick up point. So a little frustrating to take the time to input all information for nothing

Richard G. 
Rating:
5.0

My only comment is that the cargo trailer should have a jack on the tongue so it can be loaded while off the tow vehicle.

BOB K. 
Rating:
5.0

Vreat service Hate doing reviews but these guys have great attitude make process easy no drama

brian L. 
Rating:
5.0

Distributor was very supportive and understanding when I shared my story; provided me with the customer complaint number

Angela S. 
Rating:
4.0

Clearer explanation on the use of the app for pickup and dropoff of the vehicle.

Michael K. 
Rating:
2.0

Truck wheel alignment was completely off, steering wheel was to the left for the truck to go straight and the right side tire was completely worn off even if all the other tires were brand new. I also found a jacket, a McDonalds bag with old food in it and an empty coffee cup under and behind the seats. The only reason I kept the truck was because I was on a schedule and had 20 hours of driving to do right after loading the truck. The truck also only had miles per hour on speed indicator which made it difficult to drive in Canada (truck had USA plates)

Eric B. 
Rating:
5.0

I found everything as good as it gets

terry A. 
Rating:
5.0

Great customer service, always happy with my experience renting from these guys in Prince Rupert.....A+

dylan S. 
No reviews have been submitted for this location.

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