Customer Reviews for Cobourg Goodyear
(U-Haul Neighborhood Dealer)

90 reviews

461 William St Unit 1   Cobourg, ON K9A5G7

(289) 677-0805

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(289) 677-0805

461 William St Unit 1
Cobourg, ON K9A5G7

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

BRANT M. 
Rating:
5.0

Associates at this location went out of there way to help me.

RYAN A. 
Rating:
5.0

Great service. Professional interaction.

stew U. 
Rating:
4.0

When I showed up they couldn't find the keys to the truck, I had to walk back home. I wont use Uhaul again from this location.

Mathew B. 
Rating:
5.0

Customer did not leave a comment.

GARY W. 
Rating:
2.0

Don't forget the requested equipment

Elyana D. 
Rating:
5.0

Nothing needed

Rolf L. 
Rating:
1.0

The uhaul was very dirty. Plus it cost me extra gas to drive all the way to cobourg as Ajax was my preferred location.

Rajan T. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

Jennifer H. 
Rating:
5.0

Bluetooth in the truck

ROBERT M. 
Rating:
4.0

We had booked a 26' vehicle but it was too big so we switched to a 15' which was in the parking lot. The vehicle we had booked was clean but the vehicle we took had a half empty pop bottle in it and clearly had not been sanitized since the last driver. The young woman who served us was terrific and went out of her way to accommodate our request to change.

Julie M. 
Rating:
5.0

The overall experience of renting the Uhaul was a nightmare and a fiasco. I called and booked a truck 2 weeks in advance, stating I needed Port Hope or Cobourg pick up. 3 days before pick up I'm informed I have to go to Oshawa to pick up the truck. I spoke to 4 different individuals who had a it's not my problem attitude. Until I finally spoke to Donna who was exremely helpful and found me a truck in Cobourg. I phoned and confirmed with Lori at Cobourg Goodyear. The day before my pick up date , late in the afternoon I receive a call from a different place saying I'm to pick my truck up there but have to have it back by 3 pm that same day .. again there was nothing she could do to help me as head office did this change. Sorry basically was what I got.. So I called Lori at Cobourg Good year... she had no idea this had happened . She was fabulous and got it straightened out for me and got me my truck for the original time I had booked it for... The reliability from head office is ridiculous and the attitude of the staff members needs a little work Thank you to Donna in Toronto for caring and helping and Thank you to Lori at Cobourg Goodyear for her help, support and actually caring about the customer..me!!! Moving is stressful enough and booking a truck 2 weeks in advance , there shouldn't be these issues. I will think twice about using Uhaul for anything again .. Thanks again to Donna and Lori!!! Michelle Weaver

Michelle W. 
Rating:
4.0

Customer did not leave a comment.

TAYLOR W. 
Rating:
5.0

Drop off was easy and convenient

Gennia W. 
Rating:
5.0

Customer did not leave a comment.

John V. 
Rating:
4.0

Customer did not leave a comment.

Scott W. 
Rating:
5.0

Friendly & helpful staff. All good

Jaymes W. 
Rating:
5.0

Customer did not leave a comment.

Pam L. 
Rating:
3.0

After a bit of a problem with whether they had a truck or not everything went well and the service was fine. It was not a problem at the location but how U-Haul handles their bookings.

Alan F. 
Rating:
5.0

Employees were friendly and knowledgeable

stuart C. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Laurie went out of her way to take excellent care of my needs.

SCOTT C. 
Rating:
5.0

Ryan took very good care. I have never rented a trailer and he was extremely helpful in guiding me through the entire process.

BOHDAN K. 
Rating:
5.0

All was good right from the get go!!

Neil M. 
Rating:
3.0

No U-Haul sign. No address sign. Very difficult to find.

Myles N. 
Rating:
3.0

Customer did not leave a comment.

norm G. 
Rating:
5.0

Customer did not leave a comment.

KAREN C. 
Rating:
5.0

Customer did not leave a comment.

garth T. 
Rating:
5.0

Nothing to suggest. Everything was as expected and staff was helpful and courteous.

David G. 
Rating:
5.0

Great friendly service. Truck worked well. 5 Star all the way!

ALLEN S. 
Rating:
5.0

Customer did not leave a comment.

Jay H. 
Rating:
4.0

Customer did not leave a comment.

Emma T. 
Rating:
5.0

Always a pleasure to rent from Ryan. Friendly staff and great service. Totally will rent again and recommend to others

KAREN C. 
Rating:
3.0

Customer did not leave a comment.

Kimberly B. 
Rating:
5.0

Customer did not leave a comment.

Kenneth J. 
Rating:
5.0

Just keep it up!

Ralph A. 
Rating:
5.0

nothing was good for my move thanks

WILLIAM W. 
Rating:
5.0

Nothing

ANNE H. 
Rating:
5.0

Staff at this location is friendly and very efficient

Bernard B. 
Rating:
4.0

The website was a little confusing: I provided photographs of my license, then did not check the box indicating if it was an international license. The site then asked me to fill in the details of my provincial license. Maybe the international license tick box should be after the license details.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

ANNE H. 
Rating:
5.0

Customer did not leave a comment.

Mike M. 
Rating:
5.0

Fast and Friendly.

Mike J. 
Rating:
5.0

Awesome customer service

KAREN C. 
Rating:
5.0

All was good no changes required.

MARTIN B. 
Rating:
5.0

Excellent service and van was in excellent shape and helped make for a great move experience.

William C. 
Rating:
5.0

Customer did not leave a comment.

Karen C. 
Rating:
5.0

Customer did not leave a comment.

elizabeth S. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
4.0

Customer did not leave a comment.

BOB D. 
Rating:
3.0

Customer did not leave a comment.

margo jane W. 
Rating:
4.0

Customer did not leave a comment.

Gerry D. 
Rating:
5.0

Customer did not leave a comment.

Bruce M. 
Rating:
5.0

MAKE SURE THE EQUIPMENT IS WHERE YOU TELL PEOPLE IT IS!!!!!!!!!!!!

Tony M. 
Rating:
4.0

Show the customer the truck and how to use it. Supply a lock for it or at least advise the client that they would need one at time of rental.

SALPIE B. 
Rating:
5.0

Your online service needs improvement. It should not offer items/services not available at that location. It should not allow you to select a pick up on a day that location isn't open. Great service at the location but your online booking needs improvement

Janet A. 
Rating:
3.0

Trailer was full of snow and ice, I had to go home and shovel it before heading to my destination. As well I had to go to another location to pick up the dolly, the whole process took almost and hour and a half before I could go pick up what I needed the trailer for.

Matthew B. 
Rating:
2.0

Individual took more than 30 minutes to complete the transaction and although there was two pin pads to pay threw he took my credit card manually (took my credit card information down by hand pen to paper) behind the counter out of my sight.

terilin M. 
Rating:
3.0

They told me there was 7/8th of a tank of gas and it was only a quarter and they told me it was fine. Truck was all covered in ice and not ready to go when I got there.

Sarah D. 
Rating:
5.0

Just a walk through on drop off and how to use self drop off. So it's done on location not after I got home. Just a quick walk through would have made it easier if I was advised of it

Aaron M. 
Rating:
4.0

Customer did not leave a comment.

Robert E. 
Rating:
3.0

Therewas a lot of confusion when my email said that I was picking up a 4X8 van and not a trailer. When I called the location they said I had noreservation and that the only 4X8 traoler available was reserved(by me). I spe t a solid 20 min on the phone sorting it out to find out there was no ossue. It was a huge waste of my time.

Christopher B. 
Rating:
1.0

Quoted 2 different prices then when we picked up the dolly there was another $60 booking fee which we weren't told about. When we arrived in Bowling Green (early) the invoice had another days charge added to it, which was removed

David G. 
Rating:
5.0

Customer did not leave a comment.

Becky K. 
Rating:
4.0

U-haul website was down so the dealership was unable to provide me with paperwork prior to the hire.

Graham H. 
Rating:
5.0

Customer did not leave a comment.

Hector C. 
Rating:
5.0

Excellent and Friendly Service.

Richard W. 
Rating:
5.0

Customer did not leave a comment.

Lino D. 
Rating:
5.0

Nothing really at all unless the sign in process could be expedited and made faster.

Dani P. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
3.0

Customer did not leave a comment.

John P. 
Rating:
4.0

Customer did not leave a comment.

Jordan B. 
Rating:
5.0

Customer did not leave a comment.

Frank K. 
Rating:
5.0

GoodYear in Cobourg was great to rent from. Would highly recommend them.

Lisa M. 
Rating:
5.0

Friendly courteous and informed

Joanne C. 
Rating:
5.0

This location was great- friendly Came right out and greeted us and walked around the trailer and truck with us

Joanne C. 
Rating:
5.0

Customer did not leave a comment.

Bernard B. 
Rating:
5.0

Customer did not leave a comment.

T ALLEN S. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

pierre F. 
Rating:
1.0

You can improve on service when a customer books a certain time to pickup trailer it should be there . Also it should not be up to you to change time for pick up when customer wants it 9am you have it ready. Not at 11 or 12 it is not good , We have plans. You should work at customer service request better and not dictade whats best for you people . Thank You

Rob C. 
Rating:
4.0

This is not a major complaint. I was able to deal with a very minor problem. But you should make sure the terminal connections on this particular vehicle are tightened correctly. I did not have the correct tool for the job or I would have done it myself. Regards...Steve Allan

Stephan A. 
Rating:
5.0

Friendly helpful accomodating service! Never had better from any uhaul representative. Thank you!

eric H. 
Rating:
4.0

Customer did not leave a comment.

Patrick F. 
Rating:
5.0

U-haul website was problematic when I picked up the trailer. We also had problems when calling other Uhaul locations -- your website was really slow. So you need to work out the kinks in your reservation system.

BRIAN D. 
Rating:
5.0

Put phone number to contact to rent the truck where trucks are park. They are park approx 250 feet away from Goodyear in a separate parking lot. ?

WAYNE W. 
Rating:
4.0

Payment machine didn't work. Took a little longer than expected to pickup truck.

Gary W. 
Rating:
3.0

You told me I had to get the truck an extra day early, which meant I had to get off work early to make it to Cobourg by 5 Said you would give that extra day free and extra mileage I got an email saying I am being charged for 3 days instead of 2 and the mileage was wrong by 100 km When I called to resolve this the woman tried to tell me I booked for the Thursday and Friday and not the Saturday when I originally booked Friday Saturday When I got to Cobourg they didn't even have the truck I reserved and ended up giving me someone else's truck I got halfway down the 401 Cobourg to Oshawa and coolant light came on , I was told to call head office if I wanted to get it felt with The brakes sound like they are about to fail I told the kid who took the truck back and he just brushed it under the rug

Jen W. 
Rating:
5.0

Customer did not leave a comment.

Jason M. 
No reviews have been submitted for this location.

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