It's very difficult to get a truck and very bad atte tio. To help youRoberto G.
Customer Reviews for Cocos Corner
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
it's a gas station. not a u haul check out place. took me three days to get my final receiptirfan Y.
You're asking all the wrong questions. What you should be asking is "was U-Haul satisfactory?", the answer is "absolutely not". I have never had a worst experience. Your online mechanisms malfunction constantly, I waited two hours at the site for the lock code to even get the truck. Every agent I spoke to was rude and unsympathetic. Your "truck share" platform and "e solutions" are abominable and your staff on the phone is terrible. My collective hold time for an agent was over one hour, they were rude on top of that. I stood outside the gas station for two hours working to get the access code for the truck key lock. It was awful and I want my money back for the awful experience.John F.
Pickup was beyond difficult took over an hour in the cold to get key box code - truck was filthy & after pickup I even found an empty rum bottle & other stuff under & behind seats all probably still there as I didn't take time to clean the mess left for me â€¦ I did clean and sweep the back and had only a bottle of water with me in cab that I took with me when I exited â€¦ also this truck leaks â€¦ I know this because I was moving in the rain and all the top boxes were wet :( mostly the light weight bedding and clothes but some boxes split open when unloading and now I have more laundry to do :( â€¦Donna L.
Customer did not leave a comment.Rowan L.
Customer did not leave a comment.duane B.
Customer did not leave a comment.GARY G.
I liked the easy checkin in and return. I recommend that the call center let people know that the location was not open and everything would be done online.SHANNON G.
Customer did not leave a comment.Nik S.
Call center was very helpful. But it was still a mess getting the truck. Not call centers fault at all. Having to get an app for renting is rediculous.Jonathan M.
Make sure there is more then 1/4 tank of gas and windshield is cleaned.Peter R.
Customer did not leave a comment.GUSTAVO M.
Customer did not leave a comment.Torreyana S.
Customer did not leave a comment.LOUIS L.
Filed a complaint. Unprofessional! I called to schedule a pick up and your representative had informed me that your representative will help install it to my vehicle. Upon arrival, the person there stated that he doesn't know how to and he can't help. Then we could not install the directional light of the transport to our vehicle because he did not have the adapter for it. First, we were not informed that we needed an adapter since we relied on your expertise. You inquire the vehicle that's towing and the vehicle being towed. If these info were provided, consumer assumes that the equipment being rented consists of all requirements to functionally comply. If it is not, consumer should have been informed that the consumer needs to purchase an additional adapter. Without the directional lights, it is dangerous and illegal. Therefore, you provided an illegal equipment for a fee. Thus, we had no choice to purchase a $20 adapter adding unexpected costs. I called customer service as well but was sent to 3 customer service representatives and ultimately ended the call. It appeared that no one has the answer and left me on the call for more than an hour. I have no choice but to email in hopeful that someone will reply and settle these concerns. I honestly should not be charged for this at all!Pamela F.
Customer did not leave a comment.Kristen S.
Fix the broken AC, this is Texas for god's sake. Fix the truck so you don't have to stomp on the brake before it will actually engage into a gear instead of appearing to be completely broken. Fix the lock box so the key doesn't get wedged inside requiring 20 minutes of struggle to free it. Fix the instructions so it is clear that lock code is for the old school tumblers out of view on the side of the mechanical lock instead of being meant to be entered in an app as the text implied. Completely shitty experience.James G.
Everything went wellCecilia L.
Disgusted by uhaul customer service, also disgusted by management and their lack of professionalism. You'd think you were in high school again talking to the staff of uhaulTIMOTHY F.
Customer did not leave a comment.Debra A.
Personnel at the gas station was not very helpful.CHRISTOPHER B.