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Chuckie G
Customer Reviews for Cold Shot
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
5 star service.Thank you U-Haul.
Zsolt DI didn’t end up using the U-Haul as the temperature was so cold I couldn’t open the trailer door. I returned the unit within an hour of renting it. The dealer was most courteous.
Susan CVery great customer service
Collin WTry having a spare number to call or something so I can actually get ahold of the worker, the after hours number kept going straight to voicemail
Benjemin AThe light wiring harness had a problem so I swapped trailers with one that had no electrical issues as the RR signal and running lights would not work.
Faron BFalon is wonderful. Knowledgeable of the product and always very helpful. We have rented from her several times and will continue to when we need a Uhaul.
Michael LThe person operating slave lake uhaul was helpful and very nice to deal with.
Gary BEverything is fine. Owner is so accommodating.
Chuckie LLocation was closed when arrived, Drop off on contract was 9:06 AM, called the number listed NO ANSWER, another customer was waiting as well and said they just spoke with her and they said 11:00 AM. Called AGAIN after 10 and left voicemail with number to call, NO ANSWER OR CALL BACK. HAVE HER READ THE CONTRACT DROP OFF TIME. WASTED 2 HOURS WAITING FOR HER
Wesley HEverything wS good
Monty JFalon at this location has great customer service and is very very helpful. She is knowledgeable and offers quick efficient service. We always use her place for our U-haul needs. We also highly recommend her place to family and friends.
Michael SAll good keep it up. The folks in u haul slave lake were amazing. Howela and other lady were amazing we were given very good advise and they were even available after hours for help.
Fouad NAbsolutely wonderful experience I would recommend area in slave lake and vicinity to use Falon and her team if they need any help in transportion, luggage transfer or vehicle related issue. They were very patient and explained each step and very readily available on phone and in person to make sure my trip gets a good start.
Fouad NNothing, as it would be hard to improve anything as this location has iit dialed in. Great place to rent from. Fallon at the Slave Lake location was very well prepared, had excellent product knowledge and even hooked up the car dolly for me!!! If you ever need a U-Haul rental, Dave Lake is one of the best locations to rent from.
Faron MMobile drop-off. I called and spoke to a customer service representative that walked me through the drop-off procedures and she offered exceptionally good service (informative, patient and pleasant).
Cleopatra PNothing, Falom at this location provides outstanding service!
Sherry HAll good
Kenneth JAwesome service at this location!
Todd CI went to return my uhaul at 3:55 and they were supposed to close at 4pm. Door was already locked and nobody was there
Mitchell TThe lady at u haul slave lake is very pleasant, friendly and cooperative. I will highly recommend friends to use u haul services
MOHAMMAD KVery friendly staff. Excellent customer service
Kristen RFuel status on vehicles sucks. Take it away full, bring it back ful would be a better policy. Had to make my point when returning the truck.
James MThe drop off process worked great.
Shirley FAll good.
Peter DAwesome service and help!
TODD THad 1 ton unit reserved and wasnt available when we picked one up. Had to upgrade to the largest unit which is 26'. The clerk at the depot was pleasant to deal with, however the guy on the phone sounded like he needs communication skills. Overall, a good company
sam aI guess service was excellent and keep it up
MOHAMED TGreat location. Super helpful service. Would definitely recommend
BEVERLY PBetter tires All wheel drive trucks
Roger BThis is difficult because my experience with U-Haul was terrible, but the local representative was very helpful. I have an open customer complaint. The onsite attendant was very helpful. What wasn't helpful was needing to reschedule my truck, driving 6 hours through the night to get it. Not being able to pick up due to a failure in the online ride sharing app and incorrect information being provided to me for the unit. My contract indicated I had 40 moving blankets, there were ZERO moving blankets in the unit. The resulting issues robbed me of time with my family, sleep, compressed my packing time before a 2100km journey and gave me inaccurate information. I remain HIGHLY frustrated with U-Haul. The on-phone help members were not useful. One hung up on me. The only compensation that was offered was a free day on the other end of my trip which gave me ABSOLUTELY NOTHING OF VALUE. It is my intent to pursue this issue with U-Haul. The absence of blankets, combined with the loss of time limited my options for packing my furniture. 7 pieces were badly damaged during my travel. Top that off with my need to pick the trailer up in High Prairie versus the onsite location where I was, meant additional losses in time. So, yes I would recommend the Slave lake because I want to support the business in my town. For the Slave Lake depot at Cold Shot, I would give them a 4/5. But after my over all experience, I would recommend people not use U-Haul.
Myles BPick up and drop off was so easy. I was worried it would be a hassle but it went so smoothly.
CHRISTA BOnly thing is I brought it back 2 hours late, got charged 40 dollars extra. I know it will sit there all weekend My fault for not looking when it was supposed to be returned I guess Wayne
WAYNE TEverything was great.
Saidi AVery nice and approachable peolple.
Robert CAbsolutely nothing everything is PERFECTLY done
elvis gvery nice
rupinder bThe owner wasn’t there at the pick up time. Wouldn’t answer calls or texts from myself to others also waiting for pick ups. I even contacted them on the Friday to confirm that they are open the Monday. Cause it’s a holiday. She was too busy to listen to my concern and said yes. Then wasn’t there. I was late getting the trailer. Then late getting to meet up with the landlord we had to meet and had to wait. This put us behind and didn’t get to drop off on time then got charged more then a second day I’m thinking a 3 day charge. Not impressed.
DIANA KThe place was a great place to drop off especially with a 26' truck and car trailer. Lots of room in the parking lot to be able to manouvre. Great drop box.
Faron BWe were very happy with the unit and the exceptional service from Falon. Very pleased. This was our first time renting. We will be back. Thank you
Mike LGreat prompt service!
Kevin BThank you
Teo DFalon the manager was wonderful to work with.
Wayne DI have used U-haul on many occasions and want to commend Fallon in Slave Lake for outstanding courteous and efficient customer service. Thank you and keep up the great work!
Elen MHonestly the Uhaul costumer service is absolutely the worst I’ve ever dealt with. Luckily for you guys the supply is so short when it comes to trailer rental companies. If there was more competition y’all would be dead last. Piss POOR.
Blaze DNothing everything was good good service helpful
Don WFriendly people.🙂
DOMINQUE LFalon was very helpful. Even after office hours she was able to give me a unit. I really appreciate it. I'll definitely recommend her to friends.
Arnold SA wonderful location to deal with
Brian Bverry good
Thao LMake sure the location is open during business hours.
Jon VCharged a cleaning fee when Edmonton location assured us we would not be responsible since they had no clean trailers at pick up. Edmonton staff even took photos for proof. Slave Lake staff is hardly there, and never answers the phone.
Taylyn B10/10, couldn’t ask for much better.
Morgan C