Customer Reviews for Cold Shot
(U-Haul Neighborhood Dealer)

40 reviews

600 Hwy 88   Slave Lake, AB T0G2A0

(780) 849-5909

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: 10 am - 1 pm

Services at this Location:

Contact Us

(780) 849-5909

600 Hwy 88
Slave Lake, AB T0G2A0

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: 10 am - 1 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Wayne D. 
Rating:
4.0

Still upset about not getting a discount. Didn't need an extra day or extra miles. Discount would have helped so much more. We had to spend extra on gas for both vehicles to drive further.

Maija J. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL F. 
Rating:
2.0

Customer did not leave a comment.

Sean R. 
Rating:
5.0

Called to confirm drop off time. Super friendly and helpful in telling us where the nearest gas station was en route to the drop off location. Positive and happy attitude definitely helped us feel a bit better from our exhausting move :)

Samantha R. 
Rating:
5.0

Great customer service, friendly knowledgeable staff. Highly recommend this store

Philip W. 
Rating:
5.0

Customer did not leave a comment.

Randy P. 
Rating:
5.0

Customer did not leave a comment.

Shawn J. 
Rating:
5.0

Not a thing. Great customer service.

Monika C. 
Rating:
5.0

She was absolutely delightful .

Brian B. 
Rating:
2.0

Customer did not leave a comment.

Aaron B. 
Rating:
5.0

Customer did not leave a comment.

Douglas Y. 
Rating:
5.0

Make it Less pricey

Andrew A. 
Rating:
5.0

Was great

Joseph V. 
Rating:
5.0

there are no improvements needed at this location

Robert S. 
Rating:
5.0

Falon tried her best to help me out but got no where. A for effort

JERICHO M. 
Rating:
5.0

Falon was great at her job , made you feel comfortable talking to her . Very knowledgeable about uhaul, very helpful, I would use this site again for sure. Hats off to Falon , she was great !!

Joseph S. 
Rating:
5.0

Communication prior to and on the day of my rental was fabulous. I was taken care of the day of my rental and service overall was excellent. My only concern is that the truck I rented was not clean so my mattress cover ended up quite dirty.

Blanche C. 
Rating:
5.0

Customer did not leave a comment.

Johan G. 
Rating:
3.0

The location is hard to reach by phone. Door locked , nobody in the office during opening hours.

Sebastian B. 
Rating:
5.0

Agent delivered my deposit because they were closed when I dropped it off.

Beverly L. 
Rating:
5.0

20-foot truck van was covered in mud inside and out. I needed the truck so took it, which cost me $30. 00 to wash it before I dropped it off. The agent did offer to go and wash the truck. The agent overall was helpful and pleasant.

Michael P. 
Rating:
5.0

Can't think of anything. Falcon was professional, efficient, & answered all my questions. Very happy with overall service including returning my call.

Delphine B. 
Rating:
4.0

The worker at the drop off location was super helpful, friendly and solution orientated.

GERALD L. 
Rating:
5.0

Customer did not leave a comment.

Scott Y. 
Rating:
5.0

Actually reimburse a customer for fuel. I picked up the unit with a quarter tank of fuel. I dropped it off with just under half a tank. No refund after I was told I would be compensated. Other than that the experience was great. Both locations were great.

Scott L. 
Rating:
5.0

The owner is super helpful and goes above and beyond for customers!!

Scott Y. 
Rating:
5.0

Customer did not leave a comment.

Kiran R. 
Rating:
5.0

A very well run facility

William K. 
Rating:
2.0

When I arrived at the location the doors were locked and the after hours number would not pick up after 10 phone calls. I was told by the woman at the front desk that they are open and if she is not there to call her and she would be right there. I was there before the hours of operation ended and called over the span of two hours waiting for my U-Haul that I was promised it would be no problem to pick up at any time.

Pierre C. 
Rating:
5.0

Customer did not leave a comment.

Leslie J. 
Rating:
3.0

Customer did not leave a comment.

francis G. 
Rating:
5.0

Customer did not leave a comment.

CLINTON S. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

The lady that we dealt with was exceptional. She was very helpful and went above and beyond in accomodating us. I would happily rent from the Cold Shot location again.

William O. 
Rating:
5.0

The car was extremely pleasant knowledgeable and helpful but she was having problems with processing the rental paperwork due to a system update by U-Haul .the process took a lot of time as the computer keep terminating just when the entry was completed Very frustrating for both parties - I would suggest updates be done after regular hours when not open to the public

Lorne H. 
Rating:
5.0

All good , a very competent manager.

William K. 
Rating:
3.0

Reservation process when we arrived was not as same as what we did online and took a while to get sorted out. Were told we had two days with the unit as that was the rental price and ended up having it for a day and a half and was charged more in the end that originally quoted.

SIDNEY-JAMESLC S. 
Rating:
5.0

Slave Lake location was awesome! The girl in there was super nice and helpful, keep up the good work. Maybe she could teach Neepawa customer service skills.

Jaylyn B. 
No reviews have been submitted for this location.

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