Customer Reviews for Coles Rental Service
(U-Haul Neighborhood Dealer)

682 reviews

3101 SE Frank Phillips Blvd   Bartlesville, OK 74006

(918) 336-3819

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(918) 336-3819

3101 SE Frank Phillips Blvd
Bartlesville, OK 74006

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great service !!!

Nicole S. 
Rating:
4.0

Customer did not leave a comment.

ethan B. 
Rating:
5.0

Customer did not leave a comment.

Kenneth M. 
Rating:
5.0

Customer did not leave a comment.

Treasure C. 
Rating:
3.0

I was driving this truck 1200 miles and I almost had a tire blowout on the way. Upon further inspection, the tires on the front of this truck were really worn on the inside tread from bad alignment. This is something that should be checked before the truck is rented. This could have been disastrous had this tire blown..

patrick K. 
Rating:
5.0

Customer did not leave a comment.

Robin H. 
Rating:
2.0

Rented a open trailer for one day, was charged for 2 days. Picked up Thursday June 30 at 2:04 pm dropped off Friday July 1 at 12:17 pm . Was charged for 2 days because they thought there are 31 days in June. I have the paperwork showing when picked up and dropped off. Been too store twice, still have not resolved my credit card. It is know in dispute. Please let the rental people at (Cole's Rental) there are only 30 days in June and please credit my card back. Thanks Al (Alois) Fisher. 734-392-4298.

Al F. 
Rating:
4.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

They had exactly what I needed and staff was great.

Jamie P. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
3.0

I paid around $250 for the truck up front, and when I got to the shop to pick it up, they charged me another 80-something cents. Seriously?? Charged my credit card a second time for a fee of less than $1? Petty. At that point you just eat that cost and move on. It was ridiculous.

Aaron G. 
Rating:
5.0

Customer did not leave a comment.

Douglas L. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

On your website you could only order boxes to be shipped it didn't tell me about boxes were available to be purchased at the site, so I bought them somewhere else and then when I got there found out I could have bought them right there when I picked the trailer

ReAnne W. 
Rating:
5.0

Customer did not leave a comment.

Keri H. 
Rating:
5.0

You guys are great. I have been very pleased with the service that I got there.I would recommend this place for anyone needing a u hail.

Terresa S. 
Rating:
5.0

Customer did not leave a comment.

Kenton W. 
Rating:
5.0

Customer did not leave a comment.

Susan B. 
Rating:
5.0

Best location I've been to in a very long time....

tim J. 
Rating:
5.0

Cole's uhaul rental service is always super professional and so easy to use! They have helped me multiple times!

Candace P. 
Rating:
5.0

Customer did not leave a comment.

Jim P. 
Rating:
5.0

Customer did not leave a comment.

Don J. 
Rating:
5.0

Customer did not leave a comment.

Craig D. 
Rating:
5.0

Customer did not leave a comment.

Tisha W. 
Rating:
1.0

We received the truck without a full tank of gas, in fact it wasn't even half full. We should not be charged for returning the truck the same way that we received it. The tank was not filled upon pickup.

Richard L. 
Rating:
3.0

more efficient communication when it comes to the 24/7 truck share

shakiaya S. 
Rating:
4.0

Customer did not leave a comment.

Angela H. 
Rating:
5.0

None I can think of

Alice I. 
Rating:
5.0

Customer did not leave a comment.

Doug M. 
Rating:
2.0

Rented a truck over a week in advance. The morning of pick up I was informed there was no truck available. I was offered a small covered trailer rental instead of a truck at no discount. Incredibly disappointed. Will not rent with UHaul again.

torrey M. 
Rating:
5.0

Customer did not leave a comment.

Kirk H. 
Rating:
5.0

Customer did not leave a comment.

Betty K. 
Rating:
5.0

Customer did not leave a comment.

anthony K. 
Rating:
4.0

Customer did not leave a comment.

Richard A. 
Rating:
5.0

Jeff was very friendly. I will use this location again.

JEFF R. 
Rating:
5.0

Friendly staff and very easy to work with. Will definitely recommend them and if needed will use them again

don K. 
Rating:
5.0

Friendly, professional, knowledgeable, expedient

stephan C. 
Rating:
2.0

Charged me $100 and have not received my refund yet.

Larry W. 
Rating:
4.0

Very professional have used uhaul on many occasions and all but one was an issue. But,have returned and will again

Anthony W. 
Rating:
2.0

When picking up the equipment online I had out that id go 35 miles and when I got there he corrected it to 10 which in return made it cheaper. Even after telling him I calculated the distance prior. He changed it anyway. For him to later try to charge me an extra $40+ for the miles. Then when I ignored the emails he tried charging my card and took the very last $4 I had in my account. Will NEVER recommend this business to anyone.

Carly G. 
Rating:
5.0

Customer did not leave a comment.

Lisa C. 
Rating:
5.0

Customer did not leave a comment.

Vito M. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
5.0

Customer did not leave a comment.

DONALD MAX H. 
Rating:
3.0

Dropped off after hours

Karl O. 
Rating:
5.0

It's so good

Timothy J. 
Rating:
5.0

Great ppl

bruce I. 
Rating:
5.0

Customer did not leave a comment.

Nikola S. 
Rating:
5.0

Great place easy to find and quick to drop off.

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

Eric C. 
Rating:
5.0

Everything was great, truck and extras were ready when I got there. Truck ran great.

Glen K. 
Rating:
5.0

Customer did not leave a comment.

Angel P. 
Rating:
5.0

Customer did not leave a comment.

Chris R. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
5.0

RENTAL ASSOCIATE WAS VERY HELPFUL, CORDIAL, AND HAD A VERY STRONG UNDERSTANDING OF THE RENTAL PROCESS.

Douglas H. 
Rating:
5.0

Customer did not leave a comment.

Evie A. 
Rating:
5.0

Great place to rent!!! 3rd time using them and will continue to use them unless I move out of town… will use them for that too!

Sean N. 
Rating:
4.0

Customer did not leave a comment.

Sharon M. 
Rating:
5.0

Very pleasant experience

Ralph S. 
Rating:
5.0

Can't think of anything in the way of improvement. The guys that moved our furniture were friendly, efficient, and very professional. They did a great job!

Ron E. 
Rating:
5.0

Friendly, great knowledge of whats going on. Do not know where they went to get unit, they did NOT have on their lot the day before my rental.

Ronald P. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Montel W. 
Rating:
5.0

great customer service :) Thank you

Caream K. 
Rating:
5.0

Customer did not leave a comment.

Carlos M. 
Rating:
4.0

Not still charge me extra for gas when I filled it past the original amount (Picture Proof)

DAVONE B. 
Rating:
5.0

Expanded hours would be nice. It's kind of hard to get in by 4:00pm.

Jim P. 
Rating:
5.0

Customer did not leave a comment.

Phil D. 
Rating:
5.0

The service was very Good and very friendly

Beth R. 
Rating:
5.0

Customer did not leave a comment.

Yolanda R. 
Rating:
5.0

This is the best uhaul location I have ever experienced! Very professional, kind, helpful and efficient!! Met all of our needs!

Sherry G. 
Rating:
5.0

The overall experience was done quickly and efficiently. Very pleasant to work with.

Cathy M. 
Rating:
5.0

Customer did not leave a comment.

Bisby W. 
Rating:
5.0

Customer did not leave a comment.

Billee I. 
Rating:
5.0

Customer did not leave a comment.

Jayanne A. 
Rating:
5.0

Customer did not leave a comment.

Edward B. 
Rating:
5.0

Customer did not leave a comment.

KEITH K. 
Rating:
1.0

We were charged for items that we didn't ask for. We were charged for gas that wasn't needed and the charge was more than what local gas cost.

Christine W. 
Rating:
5.0

Customer did not leave a comment.

JOHN O. 
Rating:
5.0

Customer did not leave a comment.

Church Of N. 
Rating:
5.0

Customer did not leave a comment.

KEITH K. 
Rating:
5.0

Customer did not leave a comment.

KEITH K. 
Rating:
5.0

Customer did not leave a comment.

Dana S. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
3.0

Customer did not leave a comment.

Dana S. 
Rating:
5.0

Polite and ensured trailer was in good shape

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Stanley F. 
Rating:
3.0

Windshield wipers did not work and the brakes made horrible noise. I put the gas level where it was when I got the truck and I was charged for 5 gallons more. I have pictures of when I picked it up and when I dropped it off.

Danny K. 
Rating:
5.0

Customer did not leave a comment.

CHERYL B. 
Rating:
5.0

Customer did not leave a comment.

Sharpening S. 
Rating:
5.0

Customer did not leave a comment.

Bruce R. 
Rating:
5.0

This was a great experience for us! Cole's Rental's was very kind and helpful. Would def. recommend to others!

Anthony C. 
Rating:
5.0

Very nice! Clean and efficient!

Linda B. 
Rating:
5.0

The service was excellent,

Marilyn M. 
Rating:
5.0

Customer did not leave a comment.

Debbie G. 
Rating:
4.0

I booked my rental on-line. I included a 4 wheel dolly on my rental. However, I was not advised until I arrived to pick up the equipment that no 4 wheel dollies were available for rental. The store operator was kind enough to loan me a dolly for loading the trailer, but it would have been nice to know in advance the the dolly I had rented was not available.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
4.0

Customer did not leave a comment.

Justin M. 
Rating:
4.0

Gave me a broken appliance dolly It appeared to have been run over and dragged under a truck Broken strap, could catch tetanus by using the broken rusted frame Did not see it until at site, my fault for not inspecting it but have never had trouble with defective rentals at uhaul Just amazed that they would give that for rental!!!

Michael C. 
No reviews have been submitted for this location.

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