Customer Reviews for Coles Rental Service
(U-Haul Neighborhood Dealer)

557 reviews

3101 SE Frank Phillips Blvd   Bartlesville, OK 74006

(918) 336-3819

Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(918) 336-3819

3101 SE Frank Phillips Blvd
Bartlesville, OK 74006

Services at this Location:

Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Lana B. 
Rating:
5.0

Customer did not leave a comment.

Maria D. 
Rating:
3.0

Price was a tad bit high for a 1 day return rental. I paid 155.00 dollars by the time I was done and only went 90 miles! Also upon pickup the truck was not clean at all! A blower was used to blow out the cab which i witnessed upon arrival!

kyle M. 
Rating:
5.0

Great customer service

David K. 
Rating:
5.0

Truck leaked a significant amount of water during rain. Our boxes were soaked from the “granny's attic” area. Lucky an in-town move or more items would have been ruined.

Marsha F. 
Rating:
5.0

This dealership was clean, friendly and efficient. I would definitely return.

Darah C. 
Rating:
5.0

Customer did not leave a comment.

Homer H. 
Rating:
5.0

Customer did not leave a comment.

Barbara W. 
Rating:
5.0

Customer did not leave a comment.

Jaden S. 
Rating:
5.0

Customer did not leave a comment.

joel C. 
Rating:
5.0

Customer did not leave a comment.

Harry B. 
Rating:
5.0

Great customer service. Friendly staff.

Wanda P. 
Rating:
4.0

We found this location to be clean, friendly, helpful and courteous. The equipment was clean and functional. The rates were very competitive. I had one negative experience. My understanding was that the office would be open at 7:00 am to reconcile the charges. While I did meet an employee shortly after 7:00 am, the person responsible for settling the charges was not on site until after 7:30am. Please post the hours of operation and be on site at those designated times.

joel C. 
Rating:
5.0

Customer did not leave a comment.

Brent N. 
Rating:
5.0

No one was there on a Saturday afternoon. If you have check ins you should be there for your costumers. Or at least have a number somewhere on the building for the customer to call to finish the check in for the equipment. Even if it's just an answering machine/voice-mail.

hellena M. 
Rating:
4.0

The trailer was not suited for the road any longer.

Jim R. 
Rating:
5.0

Customer did not leave a comment.

Cody W. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

danny R. 
Rating:
5.0

Super nice, and personable.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

danny R. 
Rating:
5.0

None, pick up and paperwork was use, return was easy!

Dawn O. 
Rating:
5.0

Customer did not leave a comment.

Jody B. 
Rating:
5.0

Very friendly helpful guys. Not at all like my experience in California, much better at this location.

Gayle E. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Great service. Had problems getting lights to work because my pickup had a bad connection on the 4 pin. Mr. Cole was a big help and very patient as we worked to resolve.

Barton S. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

No changes necessary. I was served with greatest efficiency and respect.

Homer H. 
Rating:
5.0

Customer did not leave a comment.

Sean S. 
Rating:
5.0

Nothing, it was quick, easy and well organized location.

William G. 
Rating:
5.0

fast and friendly service, Everything ready when they promised. Would use them again.

Dennis S. 
Rating:
5.0

Great doing business with U-Haul

Beryl S. 
Rating:
5.0

Everything was great!

David P. 
Rating:
5.0

Great people and great service Thanks

Beryl S. 
Rating:
5.0

Great service

James C. 
Rating:
5.0

Have used Cole's multiple occasions and have been satisfied with their service and support.

Zachary S. 
Rating:
5.0

Jeff Wallingford is outstanding.

George Z. 
Rating:
5.0

Customer did not leave a comment.

Randall S. 
Rating:
5.0

Customer did not leave a comment.

Samuel W. 
Rating:
5.0

Customer did not leave a comment.

teri N. 
Rating:
5.0

They notified me there might be a delay but when I arrived they had the truck ready to go. Very easy to work with and a great staff. Thank you

William L. 
Rating:
5.0

Wonderful experience

Anthony W. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

Barry L. 
Rating:
5.0

Very friendly, professional service. Will definitely use their services again, as the need arises.

Monica H. 
Rating:
3.0

Customer did not leave a comment.

Sandra P. 
Rating:
5.0

Great guys to work with!

Russell W. 
Rating:
5.0

Customer did not leave a comment.

gary B. 
Rating:
5.0

Customer did not leave a comment.

JOE L. 
Rating:
5.0

Customer did not leave a comment.

Amy A. 
Rating:
5.0

Contract paper work went smoothly.

Douglas L. 
Rating:
2.0

Received the first trailer with a completely flat tire. When I brought the trailer back, the owner said that there is not much they can do. He said that if I wanted to take the trailer to the local tire shop and have a new one put on, I could do that. I told him that was unacceptable and wanted to switch the another trailer. He got very rude with me. Finally he agreed to switch out the trailer.

KYLE K. 
Rating:
1.0

I specifically asked for a utility dolly and was given an appliance dolly, which made my move that much more difficult.

Matt K. 
Rating:
5.0

Mike an staff is Awesome !!!!

CHERI M. 
Rating:
2.0

Customer did not leave a comment.

JAMIE M. 
Rating:
5.0

Customer did not leave a comment.

RANDY M. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
3.0

Customer did not leave a comment.

Bradford B. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

nothing i can think of.

Edward K. 
Rating:
5.0

Good experience

Paul B. 
Rating:
4.0

Customer did not leave a comment.

Robert S. 
Rating:
3.0

All was fine. I never dealt with anyone. Parking is a b it wonky and cumbersome without directive signage. But over all it was fine.

Terrance S. 
Rating:
5.0

Customer did not leave a comment.

Martin A. 
Rating:
5.0

Made the drop off easy and enjoyable.

Dennis A. 
Rating:
5.0

Customer did not leave a comment.

Mickey B. 
Rating:
5.0

Everything went smooth and the location was very helpful.

Denny L. 
Rating:
5.0

Staff was very helpful and friendly.

Denise H. 
Rating:
5.0

Customer did not leave a comment.

Brian G. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE P. 
Rating:
4.0

Customer did not leave a comment.

Amanda S. 
Rating:
5.0

Customer did not leave a comment.

Rodney D. 
Rating:
5.0

Customer did not leave a comment.

ryan T. 
Rating:
5.0

My only complaint is that the online Uhaul check-in and return never works. The website ALWAYS says that location service is not turned on. However, I know it is on. I also tried on multiple devices to return the Uhaul and the same error occurred. The system is faulty and it shouldn't be pushed so hard on the customer unless Uhaul can guarantee that their site works. Cole Rental was terrific. Very happy with their customer service.

Faith R. 
Rating:
5.0

Customer did not leave a comment.

Thelma I. 
Rating:
4.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Great customer service!

frank V. 
Rating:
1.0

Mr. Cole called me asking where the key was it was due by 11, calling me around 1pm. I had a two day rental and it was due the next day by 11. We tried to leave the key in a drop box however the box was not in working order. My plan was to bring the key by later that afternoon, I went immediately to return it and told him he needed to check his facts before calling someone so rudely. He said I should have left the key in his mail slot. I ask why not put a note that it's ok to do that... he said he is not putting any signs on his door. I will not do business with Cole rental again.

BRENNEN M. 
Rating:
5.0

Very friendly and helpful.

Melvina S. 
Rating:
5.0

Customer did not leave a comment.

Merlin J. 
Rating:
5.0

Customer did not leave a comment.

jeff R. 
Rating:
5.0

Customer did not leave a comment.

Matt T. 
Rating:
5.0

Everything with the rental was just as expected. The website could be streamlined but I was able to do everything I wanted to do. e.g. I had already logged-in to my account but I had to go back to my e-mail to click the link to leave this feedback. I will have to create another account to leave feedback for the moving help. It all takes time. Being able to do it all with a single sign-on would be a big help.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

steven B. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

Outstanding people, office, and support!

Michael W. 
Rating:
4.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

danny F. 
Rating:
4.0

Customer did not leave a comment.

paul C. 
Rating:
5.0

Thot they had military discount, but it was no problem!

william A. 
Rating:
5.0

Customer did not leave a comment.

ROMAN Y. 
Rating:
5.0

Customer did not leave a comment.

Guy B. 
Rating:
5.0

Customer did not leave a comment.

Derek W. 
Rating:
5.0

Helpful , proficient, friendly, did not rate the site because they were in the process of moving.

Roy B. 
Rating:
4.0

Customer did not leave a comment.

Dale L. 
Rating:
5.0

Customer did not leave a comment.

Victor P. 
Rating:
2.0

We were contacted several times by two different people, the first associate wanted us to go to two locations one to pay and the second to pick the trailer up, then another guy calls me back the next day to ask which location I want to go to and I told him it didn't matter but we needed to know because we were on our way. I told him it would be around 1 and we were traveling 3 hours. At 1:20 the guy calls and asks if we're still coming and how much longer which I thought was unprofessional. When we got to the location there was debris all over their parking lot and furniture sitting out as well. Who knows what our poor tires picked up from their location. If they're switching locations they should move everything to the new location and not make the interaction so confusing and difficult.

Anastasia B. 
Rating:
5.0

Customer did not leave a comment.

Mike C. 
Rating:
4.0

The return was crowded by equipment and vehicles, but otherwise the experience was without flaw. Such a nice person checked us in! And the email / online convenience is great.

Elaine V. 
Rating:
2.0

The tow dolly was missing the u bolt to strap down the tire and the location closed before we noticed. Ended up getting another tow strap to fasten the car because we had to move it but definitely not optimal.

Quintin P. 
No reviews have been submitted for this location.

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