Customer Reviews for College Corner
(U-Haul Neighborhood Dealer)

590 reviews

2217 Gillionville Rd   Albany, GA 31707

(229) 431-1000

Hours

  • Mon–Sun
    9 am–4 pm

Services at this Location:

Contact Us

(229) 431-1000

2217 Gillionville Rd
Albany, GA 31707

Services at this Location:

Hours

  • Mon–Sun
    9 am–4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I was charged for some mileage that I did not put in one of their Uhaul trucks and the store claims they couldn't do anything to fix it. They had rented me a truck that did not work and knew it did not work. I'm waiting to get my money refunded.

HERBERT B. 
Rating:
1.0

Customer did not leave a comment.

Allen C. 
Rating:
5.0

Haven't received my deposit yet

Valeria M. 
Rating:
1.0

I tried to order the small truck and was given the largest truck and the price jumped from $20 to 60. They only do online booking and no in person booking. I had to settle for I larger truck than I needed and pay more money than I could afford

Khalilah A. 
Rating:
5.0

Price was kind high for just 1 hour.

Nicole M. 
Rating:
4.0

Customer did not leave a comment.

Darrell G. 
Rating:
2.0

Sadly, the man was horrible. He made me feel he wanted nothing to do with my business. He had no pads I was supposed to pick up. He refused to give us the military discount. When I mention any type of discount including my tax exempt, he would say "no no we don't do that." When i told him the woman on the phone told me to come to the facility, He still said he could not help because i was onky to pick up the key through online. He did not give me the dolly I paid for either. I never got one. He made me feel disregarded and disrespected. It was the worst UHAUL experience i have ever had. It really upset my mother who was with me as well. She was offended by his dismissive attitude. It was not good business at all. Seemed like everything I asked was a no with no effort to asssist me at all. As I said, despite me being told to go to the location and speak with Him when I called the 800#, he still said he couldn't help me. I had to waste time going all the way to another location to pick up 12 pads when I had paid for 20. Sadly no UHAUL near his location, as Mckayla checked for me, had any pads either. I had to delay the movers by almost a hour which cost me $150. I would appreciate a refund on the uhaul. Last year this time, i rented three uhauls within 5 days. I have always rented with you all and never, that I can recall, felt the need to make a formal complaint. I felt like a bug thatvhe wanted to show away rather than help me get things done.

Acillen W. 
Rating:
3.0

Customer did not leave a comment.

Randy M. 
Rating:
2.0

I would not recommend if its a holiday or

SAMANTHA W. 
Rating:
5.0

Location is excellent. It was right across the street from the storage facility I used

Jacqueline J. 
Rating:
5.0

Customer did not leave a comment.

Linda W. 
Rating:
5.0

Customer did not leave a comment.

Linda B. 
Rating:
5.0

Customer did not leave a comment.

Curtis I. 
Rating:
5.0

Customer did not leave a comment.

Sequoyeah C. 
Rating:
1.0

Customer did not leave a comment.

Shameka R. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
1.0

Customer did not leave a comment.

Chukita B. 
Rating:
1.0

A very tedious process of getting a truck.

Oluwaseun S. 
Rating:
5.0

Customer did not leave a comment.

Jeremy B. 
Rating:
5.0

very friendly people and a very easy process to rent equipment. i do recommend.

Michael L. 
Rating:
2.0

None of the equipment we requested was available as requested.

Megan C. 
Rating:
5.0

Very friendly and helpful female employee (didn't get her name)

Lonnie D. 
Rating:
5.0

Customer did not leave a comment.

Steve P. 
Rating:
2.0

They didn't have the dolly for the appliances that I paid for, he was literally no help with check in and pointing me in the direction of where to find the keys. Had to figure out everything on my own. Very very rude individual

Candace W. 
Rating:
1.0

College corner vender in Albany Georgia . They went into my account again after the full payment was taking . It overdraft my account .

Gregory W. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Prenshay J. 
Rating:
5.0

Customer did not leave a comment.

Jazzmond K. 
Rating:
1.0

Why was I charged a extra 30$ when I returned the uhaul clean and the same amount of gas yall still charged me my card again when I already paid. The uhaul was not clean when I got it the back was dirty cigarette ashes everywhere

Karhary C. 
Rating:
1.0

Have employee arrive on time for u-haul rentals. Express check in was not available even though app said it was.

Marcus M. 
Rating:
1.0

Customer did not leave a comment.

Chris J. 
Rating:
5.0

Customer did not leave a comment.

Matthew G. 
Rating:
5.0

Very good

ELVIS V. 
Rating:
1.0

Pick up was supposed to be at 9. The person in charge of the equipment was not even there until 9:30. Also they didn't have the appliance dolly that was reserved s as o they sent us to a different location for the whole rental with bad information so we ended up having to rent the dolly from that location and go back for the truck from this x location. This cost us almost 2 hours of our day

Ason S. 
Rating:
1.0

I had to call in to Uhaul CS to make the ppl at this location give me the key and I had to ask for a refund for the dolly I purchased on this order and repurchase another dolly from another location.

Deaundra M. 
Rating:
1.0

No one there and I had to waste my time with a guy on the phone to get the truck....that's why I made a reservation on line....not to waste my time!!!! This location is giving you a BAD name.....I'll never go here again. Note: I arrived to pick up the truck and 2 women in store said UHaul ended at 3....my appt for pick up was at 3:30. It was downhill from there!!!

Barry B. 
Rating:
3.0

Customer did not leave a comment.

Kristy H. 
Rating:
5.0

Customer did not leave a comment.

Covie S. 
Rating:
4.0

Customer did not leave a comment.

Larry H. 
Rating:
5.0

Even thou my husband was upset about the gas he put back into the truck, the customer service was good and the guy was very patient

Denitvas P. 
Rating:
5.0

This was my second time at this location. Very helpful and positive experience

Karen M. 
Rating:
1.0

Customer did not leave a comment.

Earnest C. 
Rating:
5.0

Customer did not leave a comment.

JAMES N. 
Rating:
3.0

Service was good

Demetrius E. 
Rating:
5.0

Customer did not leave a comment.

BOBBY S. 
Rating:
5.0

Customer did not leave a comment.

JO P. 
Rating:
3.0

Customer did not leave a comment.

SHELTON P. 
Rating:
5.0

No comments at this time except that Matthew was very courteous and helpful. I appreciate great customer service!

REBECCA H. 
Rating:
5.0

Customer did not leave a comment.

SHERRITA W. 
Rating:
3.0

Trailer was old, not very clean, it was safe to haul, did not have any problems with the tow. Uhaul business was a side for this location.

RICHARD H. 
Rating:
3.0

Customer did not leave a comment.

William B. 
Rating:
5.0

I enjoyed the service where I picked up the vehicle from but, uhaul should have some availabile during store hours to make sure all customers are taking care of..

Latonya C. 
Rating:
4.0

Customer did not leave a comment.

WALTER B. 
Rating:
5.0

Continue to treat costumers with care I say u haul is great I will refer all of my personal people to U haul

AL W. 
Rating:
5.0

Customer did not leave a comment.

CHARLES H. 
Rating:
1.0

Customer did not leave a comment.

Sajjan L. 
Rating:
5.0

Customer did not leave a comment.

TESS W. 
Rating:
5.0

Good

ROUKEITH D. 
Rating:
5.0

Everything went great! Thanks

ANGELA F. 
Rating:
5.0

Customer did not leave a comment.

Jim K. 
Rating:
5.0

Svc was 100%

Florence D. 
Rating:
5.0

They were AWESOME!!! The 1st time I've ever rented a U-haul. I WILL definitely come back to.this location! The young man was so helpful and put my mind at ease. He even took the time to teach me several things! Great Place👍

CHERYL C. 
Rating:
5.0

There was no one to help we just knew what to do

CHANNON J. 
Rating:
3.0

Customer did not leave a comment.

Lewis M. 
Rating:
3.0

Average rating as I was told by UHaul customer service to do mobile check-in

James L. 
Rating:
5.0

All good.

WILLIE D. 
Rating:
2.0

We reserve the trailer on line and addressed all questions thru the portal. When we picked the trailer up, the store owner made us answer all the questions again, and then charged us for insurance even though we had elected not to carry it online. I want my $50 refunded for insurance.

Henry H. 
Rating:
3.0

U-Haul agent provided exceptional service. He was professional, courteous and patience. The location is a busy service station and convenience store.

Misty C. 
Rating:
3.0

The truck had a 165,600 plus miles on it and a bit of external damage which was marked. It had some drink bottles that rolled out from under the seat and candy wrapper in the passenger door handle which should have been cleaned out.

DOYLE M. 
Rating:
3.0

It would be nice to have an office at this location

Shanonica S. 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
5.0

Customer did not leave a comment.

DONALD W. 
Rating:
5.0

Customer did not leave a comment.

Tyler S. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO S. 
Rating:
1.0

I will NEVER go back to this location. I will not use Uhaul, if I can find an alternate solution. This was a damn nightmare from the start. Reserved trailer was not available, wrong ID number entered at from location making it impossible to rent at reserved location, hours wasted on the phone and at the location. Ungrateful clerk doung me a favor while I spend money with an ungrateful Uhaul agent.

CHANDLER A. 
Rating:
2.0

Customer did not leave a comment.

Rochelle J. 
Rating:
5.0

Customer did not leave a comment.

Keambria G. 
Rating:
3.0

Customer did not leave a comment.

MATTHEW W. 
Rating:
1.0

I have been trying to contact you guys for days now! My name is Tiara Gordon. I have never been more disrespected in my life after visiting this location. I will never recommend this location to anyone!!!!! The worker himself was very racist!!! He asked for my lease for me to even rent a uhaul not only that told me he didn't have any with 6 vehicles were there!!! He then allowed a white customer to skip me not only did he not ask them for a lease but he also used a credit card this man had written on a paper and he told him it was a friend card he didn't get any proof or anything but he gave me hell getting a uhaul I had already reserved this location need to be shut down completely before y'all catch a law suit!!!!!

Tiara G. 
Rating:
5.0

Customer did not leave a comment.

DARRYL F. 
Rating:
2.0

Forced to get AT (flatbed car hauler) equipment from here, due to it not being available at main Uhaul location in Oglethorpe. Had to wait for clerk to finish packing the lotto vending machine, then was assigned an AT that was blocked by a trailer (completed pre-rental condition text based on new AT# assignment after that, even though updated text was never received). Then (at the last minute!) I was asked for ‘proof of address, other than my license (which does have my current address on same). I told him that, not only was this not asked from me at other locations, I wasn't in the habit of carrying utility bills inside my vehicle and I live 45 minutes away! He insisted I needed to produce something, Uhaul rules, recent changes, blah, blah, blah. All I could find was an invoice from local service dealer for my truck, which he took picture of. Why this location is assigned with at least 4 of these and the main location has none is beyond me! I asked if I could return equipment to main location and he said I'd be charged extra if I did. I did return it at Oglethorpe location and was NOT charged extra, at all.

VILMA R. 
Rating:
4.0

Customer did not leave a comment.

Robert H. 
Rating:
1.0

Customer did not leave a comment.

FELICIA J. 
Rating:
1.0

The college corner uhaul location has been by far one of the most unprofessional establishments I have ever had the misfortune of attending. The manager was poorly informed on the terms and conditions of the company of which he is a part, and told me that I would be unable to be refunded for the gas that I returned the truck on, after renting it out on E. The most ironic part is that college corner is a gas station so it makes no sense for them to be giving patrons empty uhauls. Secondly, I believe he went as far as to reprimand a dedicated worker that contradicted his ignorant no refund comment. I suggest looking into the credibility of this location, because this manager could be cheating several other patrons as well. Fortunately I spoke with customer service who corrected the issue, but even her attitude was reprehensible. Patricia Nanoo simply hung up the phone without resolution. I will not be using uhaul again for any of my moving experiences.

Talia S. 
Rating:
2.0

Was double charged for two days when i brought it back before time. No understanding or. Communication can be done.

TRISTA H. 
Rating:
1.0

Customer did not leave a comment.

CALEB M. 
Rating:
5.0

Customer did not leave a comment.

JOHNNIE H. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

QUANTAVIOUS O. 
Rating:
4.0

Customer did not leave a comment.

PAMELA F. 
Rating:
3.0

Customer did not leave a comment.

ASHLIE M. 
Rating:
3.0

If the location is open for business then they ought to be able to handle Uhaul customers as well. He was very nice and asked me to write down all of the information and it would checked in at 9 am. This was at 7 am. My $3.20 additional mileage should of been deducted from my environmental fee. Will I use Uhaul again? Probably if I can opt out of the environmental fee. If the founder and his decendants want to donate to a charity....great...go ahead out of their pockets but not at the added expense of their customers. Just a thought.

DONALD C. 
Rating:
1.0

I am out of $76.00 no one has reached out to refund me my money I got a few miles down the road and the brakes went completely out I could have been Killed!!! The brakes were scrubbing so loud I could not tell if the truck was on!!!

Nicholasun H. 
Rating:
5.0

Quickest and easiest uhaul rental I have ever experienced.

LAMAR I. 
Rating:
5.0

Customer did not leave a comment.

DINNETTA A. 
Rating:
3.0

Customer did not leave a comment.

LATRICIA S. 
Rating:
5.0

Dollie on truck

MELISSA J. 
Rating:
4.0

Very easy check in and I really enjoyed the new online method. The only reason this is not an excellent review is because the clerk was late and I had to wait 30 minutes past pickup time.

Jerry W. 
Rating:
5.0

Customer did not leave a comment.

Ricky D. 
Rating:
5.0

Nice customer service

DEWASKI K. 
No reviews have been submitted for this location.

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