The college corner uhaul location has been by far one of the most unprofessional establishments I have ever had the misfortune of attending. The manager was poorly informed on the terms and conditions of the company of which he is a part, and told me that I would be unable to be refunded for the gas that I returned the truck on, after renting it out on E. The most ironic part is that college corner is a gas station so it makes no sense for them to be giving patrons empty uhauls. Secondly, I believe he went as far as to reprimand a dedicated worker that contradicted his ignorant no refund comment. I suggest looking into the credibility of this location, because this manager could be cheating several other patrons as well. Fortunately I spoke with customer service who corrected the issue, but even her attitude was reprehensible. Patricia Nanoo simply hung up the phone without resolution. I will not be using uhaul again for any of my moving experiences.Talia S.
Trailer Rental & Towing in Albany, GA at College Corner
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Albany, GA 31707
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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Was double charged for two days when i brought it back before time. No understanding or. Communication can be done.TRISTA H.
If the location is open for business then they ought to be able to handle Uhaul customers as well. He was very nice and asked me to write down all of the information and it would checked in at 9 am. This was at 7 am. My $3.20 additional mileage should of been deducted from my environmental fee. Will I use Uhaul again? Probably if I can opt out of the environmental fee. If the founder and his decendants want to donate to a charity....great...go ahead out of their pockets but not at the added expense of their customers. Just a thought.DONALD C.
I am out of $76.00 no one has reached out to refund me my money I got a few miles down the road and the brakes went completely out I could have been Killed!!! The brakes were scrubbing so loud I could not tell if the truck was on!!!Nicholasun H.
Quickest and easiest uhaul rental I have ever experienced.LAMAR I.
Dollie on truckMELISSA J.
Very easy check in and I really enjoyed the new online method. The only reason this is not an excellent review is because the clerk was late and I had to wait 30 minutes past pickup time.Jerry W.
Nice customer serviceDEWASKI K.
Location of pick up, store owner better attitude I will never rent a u haul from this location againSTUART H.
It was a 2 hour process to get the u-haul. Missing key, check engine light on, had to talk to multiple people at u-haul. Maybe the worst experience with a company in my life. I have honestly considered contacting my lawyer due to the careless and negligent manner in which you treat customers. You cost me time and money. It originally began with needing a hitch and a trailer, which was never completed. So I had to rent a truck and my spouse had to take off work to drive the truck because I cannot drive two vehicles at once. U-haul (Sharon in Columbus, GA) apologized for that and claimed that I would get $50 for those issues, which never happened. The run around over the truck had my card charged twice because of two different contracts and finally refunded the first one included the $50 guarantee (Thank you Classica Williams!!) for all of the various issues. Which we did get that time, but had to wait days for it to return to my bank account. I am glad I had enough funds or I would not have been able to rent it at all. Classica Williams is a complete rock star and should get a bonus based on the customer care she gave. I would love the $50 I was told I would get. I don't think the guy who runs that location gives one cent of care for your business and the customers you have however the bald guy with a braided beard went above and beyond with a system he knows nothing about to help me. You make millions a year, fix your issues, clean up your trucks and invest in you employees!john D.
U-haul should keep pick up/ drop offs at actual U-haul locations only. I reserved my truck at a u-haul location, checked in online and uploaded my driver's license online( still had to show), but still had to wait an hour to pick up the truck. They had to make phone calls about my reservation because he didn't know how to do something. While waiting, he didn't say why I was waiting, he said "it'll be just a second ma'am " may have said that twice the entire time while I'm waiting. He also had to ring up 2-3 customers while I'm waiting for a u-haul I reserved on January 4, 2021. Also he had to put gas in the truck, which should have been done. The wait time was entirely too long for a truck I made reservations for a week ahead of time and made sure I followed all instructions about my information to NOT have to wait over an hour. Pick up was at 10:00 am, I got there at 9:45am and left around 10:50am. He was nice but I in the future I prefer to deal U-haul employees/ stores only, because my transaction would have been way quicker and truck would have had gas in it before I got there. The truck was clean and in very good condition.MACHELE D.
Make sure the owner of the store is well educated on the rental policies and procedures.Christina H.
They were VERY friendly, helpful, and professional.MARCUS S.
The process took a very long time despite doing online check in beforehand. All of our information that we had already filled out was requested again.Ralf A.
First, I had a reservation for another location and that location there was no one there. I called 800-uhaul and they sent me to this location. I arrived before they closed and was told that the person that did U-Haul was already gone for the day. I said well you to call them and tell them that I am here to pickup my rental. I had to wait for over 30 minutes before they came back so that I could get my rental.Daniel C.
Used the app to expadit the getting of the truck which directed me to go into the business. Received good customer service when getting the key. However when returning the truck the customer service was not very good. Was left standing at the counter by one employee who didn't acknowledge me nor did she advise me to wait on an other employee. Also had issues with the app as it would not let me change the millage on checking out nor upload pictures.PAUL S.
GPS guidance into location does not match the actual location. I just kept looking for UHauls and found it.Angela B.
They were awesome!!!!April C.
Great customer service thank youTamika F.
Very convenient and accessableEmory M.
The lady that checked me did a excellent job she was very polite and very professional.Tela H.
I called location to let them know I would be 2 hours late due to being delayed on the highway. I picked up the truck with 1/4 tank of gas and returned it with close to 3/4 tank, but given no credit for giving them extra gas. I was charged an extra day for everything, just for the truck to sit in their parking lot during the extra day I was charged for. I've rented several Uhaul trucks in the past year to haul items to our property in Valdosta and I was delayed another time, but called to let the location know and wasn't charged. I called this location ahead of time as well. There were several trucks sitting in the tiny parking lot when I returned the truck, so it wasn't like anyone was waiting on it. I'll never rent from this location again. It's a sketchy convenience store that I wouldn't normally feel safe to go to anyway. They will never get another penny from me or my family.Ann E.
Make sure Equipment is in good shape the rear rent was missing off the rear of the truck damage to the truck and the service were unaware of the problemsRobert O.
Ramp was missing askcould I extend if needed was told yes but when u called in to extend rental was told to bring it back because it was reserved for some one else.Jeffery K.
Nothing needed. Just more than one systemBobby R.