Customer Reviews for College Plaza Exxon
(U-Haul Neighborhood Dealer)

256 reviews

15211 Frederick Rd   Rockville, MD 20850
(Located at the corner of Frederick Road and Gude Drive)

(301) 340-1159

Location Hours

  • Mon-Sun: 8 am - 7 pm

Services at this Location:

Contact Us

(301) 340-1159

15211 Frederick Rd
Rockville, MD 20850
(Located at the corner of Frederick Road and Gude Drive)

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Service was friendly, professional, and quick. We couldn't have asked for a better experience.

Jeb P. 
Rating:
3.0

The manager on duty was very polite and really cared what I thought about about his customer service. I'd recommend this location to others.

Nathaniel R. 
Rating:
1.0

You should tell customers there is no parking for our cars when renting a vehicle. Making a u-turn in busy traffic, driving 1/4 mile to a shopping center to park my car and walk back to the U-hall wasted time needed to move my stuff. If I knew I would have made different arrangements. Other than that, the experience was efficient and trouble free.

Maurice S. 
Rating:
5.0

Customer did not leave a comment.

Saige J. 
Rating:
1.0

This location gave me a uhaul with a padlock. However customer service was great with helping me get my issue fixed. Will not be renting from this specific location again. It's better to make reservation at an actual uhaul location.

Gabriella L. 
Rating:
3.0

How can you possibly charge $12.65 for credit card fees ???? Outrageous!!!

Andre M. 
Rating:
2.0

I've used U-Haul four times in the last two months. Went to this Frederik road location because the closer location doesn't have parking. But this location is just a gas station and is not really a full service location. They didn't have the dolly I ordered. The truck bed was dirty and had a bunch of unfolded blankets in the back. Worse, I got the truck with about an 1/8 of a tank. Not a good location. Not a good look for U-Haul. Guy that helped me was good, though.

Nicholas C. 
Rating:
1.0

This location is committing fraud. They are adding insurance to those that did not request insurance. Based on public reviews, U-Haul has knowledge that the clerk, Abdul, is committing fraud and refuses to intervene.

LUKE M. 
Rating:
5.0

The owner was very friendly.

Cullen P. 
Rating:
1.0

The gentleman who was there when we returned the uhaul was very rude and nasty towards my mother and I and I don't appreciate it

GINA W. 
Rating:
2.0

Location has on site parking and were unhelpful. They would not let me park nor could guide on where one could park our vehicle. Van had electrical light issue. Cabin light kept coming on and off. It made driving in dark very challenging.

Ripujeet M. 
Rating:
1.0

I reserved a a van online for 24 hours and received a confirmation very quickly once a place holding the desired van was identified. When I arrived to pick up the van, I was suddenly told that there is a problem with my rental and that the vehicle is no lokger available for the 24 hour.period I had booked it for and received a confirmation about. The manager/owner was called and he confirmed that if I wanted a vehicle, I'd have to agree to return it by noon nthe next day, instead of 7pm. I reluctantly had to agree as our plans to pickup bulky Items could not be changed. The next day, when returned the vehicle, taking precautions to put a tad more gasoline in the tank than when I took the van, I was shocked when the manager/owner decided arbitrarily that the tank was 3/4 full rather than almost the 7/8th required. I disagreed strongly, and both of us took pictures of the bank gasoline gauge, which I want to send you for reference. In the end, I'm really not worried about the few additional Dollars charged, it's really the entire experience and this feeling of dealing with borderline dishonest people that really makes me mad. Please contact me to further discuss and settle this situation that is really a negative for such a company as U-HAUL. Thank you

Jean-Louis R. 
Rating:
5.0

Excellent service. People are very nice and helpful in this location

Ahmed R. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Elyse L. 
Rating:
5.0

Customer did not leave a comment.

AAFIYA S. 
Rating:
5.0

Parking was a bit confusing but otherwise it was a smooth process

Laura G. 
Rating:
1.0

I honestly think this location is running a scam by adding insurance to reservations that wasn't requested by the customer. I reserved a van for mobile check in and I purposefully did not reserve the insurance. I got to the location and went inside to confirm I could use the mobile checkin. The person at the garage told me he would handle it and log me in and give me the key. However, he revised my reservation and added the insurance without asking me or getting my approval. He then gave me the key. The van was very dirty with debris from the prior rental. It hadn't even been broom swept. When I returned the van, I was told that I had elected to purchase insurance, which I had not. The person handling the return told me there was nothing he could do about it and insurance was automatically added when they checked me in, even though I hadn't requested or approved it. After much frustrating discussion he finally removed the insurance charge. It is concerning that this location changed by reservation to increase the cost without notifying me or getting my permission.

Keith R. 
Rating:
5.0

GREAT SERVICE !!!!!

latiffah D. 
Rating:
2.0

The van was not clean when we picked it up, with crumbs on the seats and console, old mask and hair in pockets, nut shells and crumbs in cupholder, used water bottle on floor. I brought the van back 11 hes before it was due, thinking it would save me money. The location host was not pleasant, said they were not responsible for the dirt and only gave me the service number to call if not satisfied that i paid in full despite my early return.

Sharon K. 
Rating:
5.0

Customer did not leave a comment.

Bill B. 
Rating:
3.0

The worker was very nice. Though he originally thought I had the wrong drop off location he was able to verify that I had dropped off at the correct location.

Juliana O. 
Rating:
2.0

It was disorganized and we did not receive the dollys we paid for.

Dusan S. 
Rating:
5.0

Very friendly staff. Great service!

PIOTR K. 
Rating:
5.0

Parking lot for our car, sometimes we don't have a friend's to help

izabel N. 
Rating:
1.0

This location does not have any street parking or area that you can park your car when picking up the rental vehicle. The process for online check-in is totally ridiculous and tedious to say the least. NEVER again.

Robert S. 
Rating:
2.0

Truck made a whining sound the whole time that I drove it and sounded like it could die at any moment. The location where I picked it up did not allow me to park my car there which was inconvenient. I had to drive home, drop my car off and find someone to drop me off at the location. I've rented trucks before from both uhaul, Penske and others and never had that issue.

MORTON J. 
Rating:
5.0

Customer did not leave a comment.

Max S. 
Rating:
3.0

Parking for your customers. No place to park!

Simon P. 
Rating:
1.0

They refused to let me park my car at this location. i had to dive to another place and take a uber to come to pick this van up. the van was clean over all, but van smelled strong odor of a dog, who ever used it before, transport dogs in the van., i will not use this location next time and will go to uhual run location where is couple miles from this place. when i dropped off, again had to call uber to come pick me up and take me to my car.

Mehdi T. 
Rating:
5.0

Customer did not leave a comment.

Philip J. 
Rating:
2.0

It took forever to get the truck, even though I did online check in. Also I was overcharged and they are not returning my calls.

Terri W. 
Rating:
3.0

There is no parking near by- the guy at the gas station suggested I park illegally at a business complex across the street. There needs to be some type of allowance for uhaul users to park 1 car on the premises while using the truck.

lauren S. 
Rating:
2.0

I got charged for CDW even though I declined it during the reservation process. Wasn't provided a receipt when I returned the vehicle, so couldn't dispute it then, and saw the charge only after I got the receipt via email later.

Adeeb M. 
Rating:
3.0

While the equipment was clean, it didn't run very smoothly. I was worried something would break down. I also find Uhaul's in line check in/check out process frustrating. I checked the truck in, with all the pictures, but the clerk still had to come out and check it himself. That seems like a waste of time. At least it went quickly at this location. I had tried to rent a truck at another location the day before and it was a zoo. On top of that, the online system was very slow. I ended up cancelling the reservation because it was taking so long and I could not get any assistance.

Jennifer F. 
Rating:
3.0

Was better than expected, will definitely use again and recommend

LILIAN T. 
Rating:
5.0

Customer did not leave a comment.

luisnardo A. 
Rating:
3.0

Customer did not leave a comment.

Katrina C. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
2.0

Attendant was very cordial but was victim of Uhaul poor technology as I was. The location did not have the additional items I reserved (blankets and a furniture dolly. I was not able to check out the van with my app because the app did not allow me to sign in even thought I was 100% certain I have the correct ID and password. The attendant had trouble completing the operation in the Uhaul website. Both of these problem delay my plan by a long time as I had to find blankets and a furniture dolly somewhere else. And when I got the final invoice, Uhaul charge me for insurance I clearly declined. Nobody has responded to my claim.

Enrique S. 
Rating:
5.0

Customer did not leave a comment.

Bryan A. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

Very friendly and helpful. Explained very well about rate and insurance.

Zifer R. 
Rating:
4.0

People nice, service good, explanation very clear only one thing you need attention...Could you please clean inside and back car after customer use. Thank you

Entin S. 
Rating:
2.0

Customer did not leave a comment.

Omar B. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

Katherine H. 
Rating:
4.0

Customer did not leave a comment.

DAWN M. 
Rating:
2.0

Be a little more professional and customer friendly. Move vehicles to an easily accessible location when reservation time is near. I had to get a gas customer to help me back out.

Victor D. 
Rating:
1.0

The worker in charge was unkind, he did not speak English correctly and he did not wear masks to avoid contagion of the covid, in general terms the service was very bad

Miguel M. 
Rating:
3.0

I was charged for Safe Move coverage even though it was declined. When I called the number on the receipt the person said this is a gas station and hung up on me.

Philip G. 
Rating:
5.0

Very helpful staff and easy pickup and drop. No wait!

Ian L. 
Rating:
1.0

Terrible service rate it a zero. The Exxon Owner has no knowledge in Uhaul Rental process. I try to be positive when writing reviews but there was nothing positive about my experience at this location. Was there for almost hour to pick the rental it was Dirty with trash inside. Due the experience I had I did bother in asking for a different rental. Over charged for services I didn't ask for. The owner of Exxon kept calling Uhaul customer service asking for directions in how to give me the rental. Like yes I understand we all mess up here and there but this was on a another level a messing up. Told oh will when you return we refund you what we over charge, not. Now got go back and get my refund. Like I was in customer service but this is pretty bad.

Maria F. 
Rating:
4.0

It is not about the location. The staff there was courteous and tried to be helpful. Unfortunately, U-Haul's software is buggy and their policies are not customer friendly. I have several issues and observations: 1 - I reserved the truck online and answered all the questions. When I was at the dealer, I was asked to provide an emergency contact, that the software would not let him continue without one. I have rented U-Hauls many times and have rented vehicles elsewhere, and have never been required to provide an emergency contact. I complied and was told that I also needed to supply a second emergency contact. I do not like providing information that is not pertinent to the task at hand, but it appeared as if I would be refused a rental if I did not supply it. I am very disappointed, but don't know if it was the dealer's fault or U-Haul 2 - I expected to rent from a U-Haul owned location, but it was not apparent to me that this was a Dealer location. I would have avoided it if that were the case. The website should have been more clear. 3 - The truck was dirty. In the online check-out app, I said so and was asked to take a picture. Both inside and outside was dirty, so I took a picture of the inside, then tried to take a picture of the outside, but the software would not let me. It said only one picture was allowed, and would not let me remove it. 3 - When I was at the location, I did not think to check the cargo space and the attendant, who was not trained, did not do so either, so when I arrived at my pickup location I found that the previous renter had opened the bag of furniture pads and left them all around the cargo area. I was not happy because I was afraid I might be charged for them when I had not ordered them. 4 - I returned the truck on time, but no U-Haul trained personnel were on hand again, so no one noted the mileage, fuel, or vehicle condition. I was not comfortable with that, but the dealer assured me he would log everything in the morning. 5 - The next morning, I received a call from vehicle recovery saying that the vehicle had not been returned. When I talked to customer service, they said that dealers often do not log vehicles in until the U-Haul trained staff are present, which could be the next day. At the point I talked to vehicle recovery, this had already been done, but apparently they were not aware. 6 - Why would U-Haul have a dealer location without requiring that it always be manned by U-Haul trained personnel. This was the worst rental experience of my life.

James S. 
Rating:
5.0

Customer did not leave a comment.

MEREDITH Z. 
Rating:
1.0

Check out took over an hour. None of the addons I reserved were included. Total joke

Poya G. 
Rating:
5.0

Nothing. Experience was first rate. Equipment was new and in superb condition. Sign-in and drop-off were handled professionally by U-Haul service specialist, who was cordial and extremely helpful. I would recommend this U-Haul location without reservation. M Edwards

Mark E. 
Rating:
5.0

Thanks for making this transaction go so smoothly.

Marsha S. 
Rating:
5.0

I came to pick up my cargo van before my scheduled time and was able to do so. I appreciate that. There were some supplies that I thought might come with the van, such as protective blankets, but they did not put that turned out not to be a big deal at all. I was able to complete the use of the van and return it before noon. Perfect experience perfect. The personnel at the pick up location were very helpful, too.

Edward G. 
Rating:
5.0

Customer did not leave a comment.

Piotr K. 
Rating:
5.0

The van was spotless and was perfect for the job. Both customer service agents were great, efficient, courteous, and friendly

David W. 
Rating:
5.0

Excellent service and great people.

Cheick B. 
Rating:
5.0

Customer did not leave a comment.

Hongjin J. 
Rating:
5.0

College Plaza staffs made things very easy. As soon as I went there they helped me to get the rental truck in and out quickly. I will recommend this Uhaul location to others. Very polite and courteous staff

ZIFER R. 
Rating:
3.0

Poor service

Paulo C. 
Rating:
1.0

IMPROVE CUSTOMER SERVICE. THE ODOMETER READ SOMETHING ELSE OTHER THAN WHAT WAS ON CONTRACT. I NOTICED THIS AND INFORMED THE REP, WHO IN TURN RECONFIRMED AND CROSSED OUT THE ORIGINAL ENTRY IN LONG HAND, I IN TURN TOLD HIM TO PLEASE SIGN WHERE HE MADE THE ALTERATION SO IT WOULD NOT LOOK FORGED. ON RETURNING THE CAR, I ASKED FOR A RECEIPT, HE SAID HE COULD NOT PROVIDE ONE AND ONLY HIS BOSS COULD DO SAME AS THERE WAS AN ALTERATION (I MET THE SAME PERSON WHEN I PICKED UP THE CAR). ON SEEING THE RECEIPTS MUCH LATER, I NOTICED I WAS CHARGED FOR 54 MILES RATHER THAN 47 MILES THAT I DROVE. THIS IS NOTHING BUT FRAUDULENT. KINDLY INVESTIGATE AND REVERT WITH AN EXPLANATION. I HAVE THE PICTURE OF THE PERSON I INTERACTED WITH.

Ayoola A. 
Rating:
5.0

very good services

Ricardo P. 
Rating:
4.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

This has been a very professional and positive experience.

DAWN M. 
Rating:
3.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

I had problems with my internet and could not reserve van on line THe staff at College Plaza Exxon were so helpful and I was able to make a successful transfer of table and chairs

lippert D. 
Rating:
5.0

The cashier was rude and keep swiping my bank card. Other than that it was a great experience!! Second time i rented from this location. My daughter is so excited for her new dresser and my mirror from Habitat for humanity.

Denisteen W. 
Rating:
5.0

The staff was very cordial and helpful. Thank you.

Jatinder S. 
Rating:
1.0

I was told I could not park my car at this location while I rented the uhaul. Fortunately, my wife was with me so she could follow with the car, but if you use this location, you may need two people to pick up and return. No complaints aside from this, but this was a major inconvenience.

Thomas M. 
Rating:
1.0

I was charged for a dolly i never received!

Ashley B. 
Rating:
3.0

The app is terrible. You go through the steps but the people at the location aren't loop into it so you have to do everything in person as well/they need to get on the phone as well.

DANIEL B. 
Rating:
5.0

The staff was very helpful and friendly.

Dawn M. 
Rating:
1.0

Not good

cedric Y. 
Rating:
5.0

Everything went well. I recommend this Uhaul dealer.

Zifer R. 
Rating:
3.0

better client friendliness and helpfulness

tom M. 
Rating:
1.0

No supplies. Guys were clueless, couldn't help with anything, kept referring to calling uhaul. I was transferred 4 times before being able to talk to someone who was able to help. Had to keep asking for receipt after returning equipment. No customer support available at this location.

Anh T. 
Rating:
1.0

I had the worst experience at this location. First I picked up the rental and on my contract said 540 miles out but when I got inside the rental it showed 578 miles over charging me almost & 38.00 if I would had not notice upon returning the rental. I immediately told him and all he did was initial the discrepancy with out apologizing. Second I notice that they manually added CDW an extra charge of $10. I brought this second issue to the owners attention and I explained to him that my personal insurance has an endorsement to cover rental vehicles already that's why I know for sure that I wasn't the one who selected CDW he said that it wasn't him. Mysteriously it just appear there on the contract. (BEWARE TO ALL CUSTOMER TO DOUBLE CHECK YOUR CONTRACT FOR ADDED CHARGES). Then I had to cancel my 1st contract because too many mistakes. I then scheduled online a new rental to be on the safe side. Upon returning the vehicle Zifer Reyal didn't want to give me my receipt saying computers were down. I insisted due to the lack of trust already at this location from what happened earlier. And he said computer don't work as he went over to the computer I help him figure out the keys and then he was able to print out my receipt. Apparently he didn't know too much about computer so he lied to a customer. Never will go here or Recommended ANYBODY TO GO HERE EVER

Elvyn T. 
Rating:
4.0

Customer did not leave a comment.

Dean F. 
Rating:
3.0

Customer did not leave a comment.

Claire L. 
Rating:
1.0

this place is terrible gave me a hard time getting a truck all the way to billing me wrong. it was a waste of my time, i spend more time waiting for them to figure out how to get me a truck than actually me using it. i only used it for 4 hours and i was charged for 4 days. this place is not capable of taking care of this kind of business.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

shawn T. 
Rating:
2.0

Dealing with this station was not easy. I have no recommendations. But I would like to commend your customer service representative Ms. Tavia. She was a great help in resolving problems. She made all the difference by turning my experience with U-Haul into a pleasant one. My compliments to her. Thank you, Guy Kleess.

GUY K. 
Rating:
1.0

A bunch of Broken glass in rear of truck we spent 30 min cleaning and we called and complained uhual customer service did nothing...totally unacceptable that I have to clean up someone else s mess.....also the blind spot mirror was broken this is a safety hazard that should be fixed before renting out

Nimesh P. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
4.0

Customer did not leave a comment.

Ivan P. 
Rating:
5.0

Customer did not leave a comment.

Andoni A. 
Rating:
5.0

Customer did not leave a comment.

Stephane M. 
Rating:
5.0

Truck interior was rather dirty, but it worked well and service was great.

Anita H. 
Rating:
2.0

I ordered a truck with furniture pads. This location didn't have any furniture pads, and was unable to tell me where to get the pads. Uhaul website should direct customers who need moving equipment to a full service uhaul center, not a gas station.

Monika K. 
Rating:
4.0

Customer did not leave a comment.

GERARDO B. 
Rating:
1.0

The attendant was impatient and rude, NOT helpful at all. I spent quite awhile on the phone with Custoker Service - on hole and being switched from agent to agent. Initially they wanted me to drive to another location - which would have added more mileage. I was told to pit the agent on the phone and he was NOT happy about having to accept the truck and it showed. It was such an extremely unpleasant and stressful situation that I believe I should be given a full or partial refund for time and aggravation because your system is so messed up! Trust me when I say that I'm spreading the word, DO NOT use U-Haul!!!!

Estherlin M. 
Rating:
1.0

The person at drop off refused to take the truck and did not offer an alernative. Even after showing them the paperwork showing we were supposed to drop off there they still refused and threatened to call the police. They put the keys back on our dashboard when we tried to tell them we had already checked out online and could no longer drive the vehicle. Finally was able to talk to their manager and leave truck there. This person needs to be better trained in customer service and informed of Uhaul policies.

Solomon C. 
Rating:
1.0

It's very misleading. I was checking out on the website on my phone and the employee in that location said no it's okay I will take over from here. Online the price was 25.95 and when he took over and asked for the card he charged us 44.54. I said before you process it I had it cheaper online. He said don't worry this is with coverage and taxes. When you return the van I will charge you the right amount. When I came back with dad he charged us the full price that's 44.54 and again as I mentioned online was 25.95. He didn't accept giving us that price. This is not acceptable for the respectable uhaul company. Very misleading.

Celesty M. 
Rating:
1.0

Owner also had to tend to the gas station and constantly stopped work on helping me out to help others at the cash register. This made the process take ten times longer and was very annoying.

Joshua D. 
Rating:
5.0

Customer did not leave a comment.

Naela E. 
No reviews have been submitted for this location.

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