Moving Truck Rental in Rockville, MD at College Plaza Exxon
(U-Haul Neighborhood Dealer)

229 reviews

15211 Frederick Rd   Rockville, MD 20850
(Located at the corner of Frederick Road and Gude Drive)

(301) 340-1159

Location Hours

  • Mon-Sun: 8 am - 7 pm

Services at this Location:

Contact Us

(301) 340-1159

15211 Frederick Rd
Rockville, MD 20850
(Located at the corner of Frederick Road and Gude Drive)

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 7 pm
  • 24 hour customer return
Truck Rentals

One-Way and In-Town Local Rentals in Rockville, MD 20850

U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Customer Reviews

Average Customer Rating

229 reviews

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Rating:
3.0

Parking for your customers. No place to park!

Simon P. 
Rating:
1.0

They refused to let me park my car at this location. i had to dive to another place and take a uber to come to pick this van up. the van was clean over all, but van smelled strong odor of a dog, who ever used it before, transport dogs in the van., i will not use this location next time and will go to uhual run location where is couple miles from this place. when i dropped off, again had to call uber to come pick me up and take me to my car.

Mehdi T. 
Rating:
2.0

It took forever to get the truck, even though I did online check in. Also I was overcharged and they are not returning my calls.

Terri W. 
Rating:
3.0

There is no parking near by- the guy at the gas station suggested I park illegally at a business complex across the street. There needs to be some type of allowance for uhaul users to park 1 car on the premises while using the truck.

lauren S. 
Rating:
2.0

I got charged for CDW even though I declined it during the reservation process. Wasn't provided a receipt when I returned the vehicle, so couldn't dispute it then, and saw the charge only after I got the receipt via email later.

Adeeb M. 
Rating:
3.0

While the equipment was clean, it didn't run very smoothly. I was worried something would break down. I also find Uhaul's in line check in/check out process frustrating. I checked the truck in, with all the pictures, but the clerk still had to come out and check it himself. That seems like a waste of time. At least it went quickly at this location. I had tried to rent a truck at another location the day before and it was a zoo. On top of that, the online system was very slow. I ended up cancelling the reservation because it was taking so long and I could not get any assistance.

Jennifer F. 
Rating:
3.0

Was better than expected, will definitely use again and recommend

LILIAN T. 
Rating:
2.0

Attendant was very cordial but was victim of Uhaul poor technology as I was. The location did not have the additional items I reserved (blankets and a furniture dolly. I was not able to check out the van with my app because the app did not allow me to sign in even thought I was 100% certain I have the correct ID and password. The attendant had trouble completing the operation in the Uhaul website. Both of these problem delay my plan by a long time as I had to find blankets and a furniture dolly somewhere else. And when I got the final invoice, Uhaul charge me for insurance I clearly declined. Nobody has responded to my claim.

Enrique S. 
Rating:
5.0

Very friendly and helpful. Explained very well about rate and insurance.

Zifer R. 
Rating:
4.0

People nice, service good, explanation very clear only one thing you need attention...Could you please clean inside and back car after customer use. Thank you

Entin S. 
Rating:
2.0

Be a little more professional and customer friendly. Move vehicles to an easily accessible location when reservation time is near. I had to get a gas customer to help me back out.

Victor D. 
Rating:
1.0

The worker in charge was unkind, he did not speak English correctly and he did not wear masks to avoid contagion of the covid, in general terms the service was very bad

Miguel M. 
Rating:
3.0

I was charged for Safe Move coverage even though it was declined. When I called the number on the receipt the person said this is a gas station and hung up on me.

Philip G. 
Rating:
5.0

Very helpful staff and easy pickup and drop. No wait!

Ian L. 
Rating:
1.0

Terrible service rate it a zero. The Exxon Owner has no knowledge in Uhaul Rental process. I try to be positive when writing reviews but there was nothing positive about my experience at this location. Was there for almost hour to pick the rental it was Dirty with trash inside. Due the experience I had I did bother in asking for a different rental. Over charged for services I didn't ask for. The owner of Exxon kept calling Uhaul customer service asking for directions in how to give me the rental. Like yes I understand we all mess up here and there but this was on a another level a messing up. Told oh will when you return we refund you what we over charge, not. Now got go back and get my refund. Like I was in customer service but this is pretty bad.

Maria F. 
Rating:
4.0

It is not about the location. The staff there was courteous and tried to be helpful. Unfortunately, U-Haul's software is buggy and their policies are not customer friendly. I have several issues and observations: 1 - I reserved the truck online and answered all the questions. When I was at the dealer, I was asked to provide an emergency contact, that the software would not let him continue without one. I have rented U-Hauls many times and have rented vehicles elsewhere, and have never been required to provide an emergency contact. I complied and was told that I also needed to supply a second emergency contact. I do not like providing information that is not pertinent to the task at hand, but it appeared as if I would be refused a rental if I did not supply it. I am very disappointed, but don't know if it was the dealer's fault or U-Haul 2 - I expected to rent from a U-Haul owned location, but it was not apparent to me that this was a Dealer location. I would have avoided it if that were the case. The website should have been more clear. 3 - The truck was dirty. In the online check-out app, I said so and was asked to take a picture. Both inside and outside was dirty, so I took a picture of the inside, then tried to take a picture of the outside, but the software would not let me. It said only one picture was allowed, and would not let me remove it. 3 - When I was at the location, I did not think to check the cargo space and the attendant, who was not trained, did not do so either, so when I arrived at my pickup location I found that the previous renter had opened the bag of furniture pads and left them all around the cargo area. I was not happy because I was afraid I might be charged for them when I had not ordered them. 4 - I returned the truck on time, but no U-Haul trained personnel were on hand again, so no one noted the mileage, fuel, or vehicle condition. I was not comfortable with that, but the dealer assured me he would log everything in the morning. 5 - The next morning, I received a call from vehicle recovery saying that the vehicle had not been returned. When I talked to customer service, they said that dealers often do not log vehicles in until the U-Haul trained staff are present, which could be the next day. At the point I talked to vehicle recovery, this had already been done, but apparently they were not aware. 6 - Why would U-Haul have a dealer location without requiring that it always be manned by U-Haul trained personnel. This was the worst rental experience of my life.

James S. 
Rating:
1.0

Check out took over an hour. None of the addons I reserved were included. Total joke

Poya G. 
Rating:
5.0

Nothing. Experience was first rate. Equipment was new and in superb condition. Sign-in and drop-off were handled professionally by U-Haul service specialist, who was cordial and extremely helpful. I would recommend this U-Haul location without reservation. M Edwards

Mark E. 
Rating:
5.0

Thanks for making this transaction go so smoothly.

Marsha S. 
Rating:
5.0

I came to pick up my cargo van before my scheduled time and was able to do so. I appreciate that. There were some supplies that I thought might come with the van, such as protective blankets, but they did not put that turned out not to be a big deal at all. I was able to complete the use of the van and return it before noon. Perfect experience perfect. The personnel at the pick up location were very helpful, too.

Edward G. 
Rating:
5.0

The van was spotless and was perfect for the job. Both customer service agents were great, efficient, courteous, and friendly

David W. 
Rating:
5.0

Excellent service and great people.

Cheick B. 
Rating:
5.0

College Plaza staffs made things very easy. As soon as I went there they helped me to get the rental truck in and out quickly. I will recommend this Uhaul location to others. Very polite and courteous staff

ZIFER R. 
Rating:
3.0

Poor service

Paulo C. 
Rating:
1.0

IMPROVE CUSTOMER SERVICE. THE ODOMETER READ SOMETHING ELSE OTHER THAN WHAT WAS ON CONTRACT. I NOTICED THIS AND INFORMED THE REP, WHO IN TURN RECONFIRMED AND CROSSED OUT THE ORIGINAL ENTRY IN LONG HAND, I IN TURN TOLD HIM TO PLEASE SIGN WHERE HE MADE THE ALTERATION SO IT WOULD NOT LOOK FORGED. ON RETURNING THE CAR, I ASKED FOR A RECEIPT, HE SAID HE COULD NOT PROVIDE ONE AND ONLY HIS BOSS COULD DO SAME AS THERE WAS AN ALTERATION (I MET THE SAME PERSON WHEN I PICKED UP THE CAR). ON SEEING THE RECEIPTS MUCH LATER, I NOTICED I WAS CHARGED FOR 54 MILES RATHER THAN 47 MILES THAT I DROVE. THIS IS NOTHING BUT FRAUDULENT. KINDLY INVESTIGATE AND REVERT WITH AN EXPLANATION. I HAVE THE PICTURE OF THE PERSON I INTERACTED WITH.

Ayoola A. 
No reviews have been submitted for this location.

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