Rude staff. Impatient to help. Did not get all of my booked equipment.Cheng L.
College Plaza Exxon
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Rockville, MD 20850
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- 3.0 Average Customer Rating
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I reserved blankets, a pushcart, etc and they were not there. The price was more than 100 more than quoted online.BRIAN D.
No dolly provide / not friendlyShye C.
Was quoted one price and ended up way more expensiveSeemeen H.
Very poor check-in procedure. Online only. User at the gas station was not very accepting and seemed frustrated at having to complete Uhaul rentals. Truck was jammed into a small parking space and difficult to back out with no assistance from attendant. I reserved a utility dolly with my truck, but it was not supplied with the truck. Attendant said to reach out to another branch to get. Drove to nearest branch that my original reservation went through, and they did not have a dolly either. I spent 2 hours of the rental, just driving around to find this as it was needed for me to complete my move. Ended up calling Uhaul Customer service to find a location to get the dolly needed and had to drive to an adjacent town to get. Customer service was very helpful, I was just frustrated with the experience. When returning the truck, the parking place was no longer available. Attendant was not helpful in finding another place to park and suggested I try and pull the truck into a space that was about 2 feet larger than the truck itself. I declined to do so for sheer fact of possible damage to surrounding vehicles, to which attendant frustratingly just had me pull the truck in front of the building access and park it. Absolutely not an ideal location to rent a vehicle and experience was very poor. I don't think this is representative of Uhaul as a company, because I usually have great experiences with Other Uhaul locations. Would not recommend!douglas B.