Customer Reviews for College Point Storage
(U-Haul Neighborhood Dealer)

233 reviews

4667 Marcus Ln SE   Lacey, WA 98513

(360) 464-9101

Location Hours

  • Mon-Sat: 9:30 am - 6 pm
  • Sun: 9:30 am - 5 pm

Services at this Location:

Contact Us

(360) 464-9101

4667 Marcus Ln SE
Lacey, WA 98513

Services at this Location:

Location Hours

  • Mon-Sat: 9:30 am - 6 pm
  • Sun: 9:30 am - 5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Make the key drop box more visible. Otherwise a great experience. Thank you

Shawn L. 
Rating:
5.0

Customer did not leave a comment.

CHARLES W. 
Rating:
5.0

Dottie, is a class act, she went above and beyond what was necessary to help me with the truck and storage issues.

Mary C. 
Rating:
5.0

Customer did not leave a comment.

EDWARD MONROE O. 
Rating:
5.0

Nothing. Very courteous and helpful staff.

WILLIAM KENDALL S. 
Rating:
5.0

The attendant woman was very friendly,helpful and knowledgeable. She's awesome! Sorry can't remember her name.

Teralee C. 
Rating:
5.0

Customer did not leave a comment.

June H. 
Rating:
5.0

Customer service was great - professional. All charges were clearly outlined and documents and receipts were sent to my email promptly.

WILLIAM KENDALL S. 
Rating:
4.0

The customer service was great!

Geneva R. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW F. 
Rating:
5.0

We couldn't drop the vehicle off at our destination. It had to be returned to where we rented it which increased the rental mileage cost.

DAVID G. 
Rating:
5.0

The attendant has excellent customer service by showing interest in clients.

Robinson N. 
Rating:
5.0

Staff was very professional.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Charles R. 
Rating:
5.0

Kiley was so amazing she Deserves a raise she was sweet and kind and always checked on me I want to hug or and I couldn'tMy son has used this company as well and was very happy with the service like I said we both think Kiley is amazing

Jenni S. 
Rating:
5.0

No recommendation. No Hassell. Everything went smooth and fast at pickup and return.

Debbie M. 
Rating:
5.0

The customer service was top notch and courteous. Simple pick-up and drop-off process. Couldn't have asked for a better experience.

ADAM F. 
Rating:
1.0

Gives you one price then charges a totally different price when returning

christopher H. 
Rating:
5.0

The lady at the counter was super friendly! Thank you For quick and easy rental experience.

Meredith C. 
Rating:
4.0

The mileage was off what was written was not on actual truck It was more. the truck was dirty smelt like smoke the truck was filled to 15/6 we drove 5 miles total and the truck took $25 worth of gas . ????? Looks like gas gage needs to be checked. The staff was pleasant . And location convienent

Angela S. 
Rating:
5.0

Super easy. I was in and out super fast and had no issues at all. Equipment was clean and well maintained.

Trevin T. 
Rating:
5.0

Easy in and out, no hassle. Friendly and helpful staff.

Larry T. 
Rating:
4.0

Ensure van cargo area is swept before renting to next customer. Tiffany and Kylee were friendly and patient when I struggled with taking a picture via the website sent to me.

EDWARD M. 
Rating:
1.0

So many hidden expenditures and not communicated well at all. Going I won't have to use uhaul for a longtime to come.

christine K. 
Rating:
3.0

2:00pm was pick up of the van, we didn't get it until 3:35pm that was extremely frustrating. Previous customer arrived late and had two dirty dogs in the van. The employee tried her best to clean it as quickly as possible. The van still smelled of the dogs, very uncomfortable. I am thankful neither one of us was allergic to dogs. The hand truck was not tied down in the back and fell over (making an loud noise slamming to the floor of the van)while driving around a corner. We were not satisfied. I would like a full refund for the waiting, backing up our plans which made us late and the dog smell and hair all over the van seats., and the hand truck not being tied down. Frustrated Customer, Sheril

Sheril D. 
Rating:
5.0

Customer did not leave a comment.

LAVONNE R. 
Rating:
5.0

Customer did not leave a comment.

Samuel L. 
Rating:
2.0

First vehicle that was given to me had the back door latch get stuck. The staff gave me a separate truck, but the 2nd truck was dirty. The back door latch got stuck don't this truck during my move and caused issues. I really wish I went with Penske or budget as the customer service on phone was terrible and not very helpful. After waiting 20+min on hold the employee was rude.

JAMES H. 
Rating:
5.0

Easy, quick and friendly

Andrew K. 
Rating:
5.0

Customer did not leave a comment.

SHANE J. 
Rating:
5.0

Great service & location was right across from where I was getting the material for my project. I recommend dealing with local office directly. Corporate on the other hand provided poor service & could not locate the truck I found. They just wanted my cc number right away & were too pushy. They wasted my time & I canceled the initial contract within 20 minutes after making it.

Michael V. 
Rating:
5.0

Customer did not leave a comment.

Felix F. 
Rating:
5.0

Receptionist was outstanding and explained everything that needed to happen before and after pick up perfectly!

Anthony E. 
Rating:
1.0

Don't add extra gas when it was clearly returned with sufficient gas.

Heather C. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

kailli D. 
Rating:
5.0

Nothing.

Michael L. 
Rating:
5.0

Vanessa was excellent to work with. She was very friendly and helpful. She answered all my questions quickly and helped me understand. I would work with Vanessa again.

Maria D. 
Rating:
5.0

Danielle, Michelle and Mary are so helpful and professional. I'm very impressed with how consistent the high quality customer service is. I really appreciate working with these ladies.

Cindy R. 
Rating:
5.0

Very professional place I've rented here before and will continue to rent here

Roger B. 
Rating:
2.0

Headlight on the truck was burned out. U-haul computer did not work and wasted a lot of my time.

Greg K. 
Rating:
4.0

Truck rented had almost 100k miles and it was pretty beat up. It ran fine and that was the important thing however.

LARRY S. 
Rating:
5.0

Exceptional service by Danielle and staff. Quick and easy. Perfect..

Allegra C. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
3.0

Customer did not leave a comment.

Courtney B. 
Rating:
4.0

Customer did not leave a comment.

William J. 
Rating:
5.0

No complaints!

rhett B. 
Rating:
5.0

Customer did not leave a comment.

Johnnie M. 
Rating:
1.0

Was charged for a "light scratch" drove the vehicle less than 10 miles to move one piece of packaged furniture. Employee did not do an inspection with me before hand and there is no specifics on the damage, just out right charged.

James E. 
Rating:
5.0

Customer did not leave a comment.

Dylan C. 
Rating:
5.0

Customer did not leave a comment.

ERIC H. 
Rating:
3.0

The equipment order (hand trucks) was not what I ordered over the phone. The equipment was not in the truck. The blanket order was also screwed up, wrong quantity. We were very clear over the phone. Also, the location manager said we could pick up the keys around 4:30 on July 3, because we needed the truck before they open on July 5 - and since I wasn't picking up the truck until July 5 they would not charge me until July 5. When I arrived July 3, the counter person said they would have to charge me starting on July 3 if I took the keys. I asked if they could call anyone to override that and they said no. My experience was completely unsatisfactory.

DALLAS M. 
Rating:
5.0

Friendly Staff

MELVIN B. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Good service, rig was clean and ready to go.

KRIS B. 
Rating:
5.0

You need an exit walk thru gate near the entrance. Having to walk all the way around was barely doable for me. I like the truck and everything else. Try to always have 2 people on moving day

Kathryn W. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Quick and good customer service

Daniel P. 
Rating:
5.0

Nothing, everything was great.

Michael S. 
Rating:
5.0

This is an excellent location and the best U-Haul could do is to continue to support the management and staff in their efforts to keep this a prime location

Dave R. 
Rating:
5.0

Check in and Check out were very smooth and user friendly. Attendants were both very helpful and clear on details Paperwork was as promised and handled efficiently Lady attendant was super helpful and amiable. All combined to make it a good experience!

gary G. 
Rating:
5.0

Danielle at College Point Storage was EXTREMELY helpful and made the experience easy.

Joseph Q. 
Rating:
5.0

Great service, and will definitely rent here again. Daniel is awesome! Thank you

Darrell C. 
Rating:
5.0

Danielle and Arthur provided excellent customer service. They were quick, efficient, courteous, the facility was clean, and they made sure I knew everything I needed about operating the truck. Would recommend to friends.

Bryan P. 
Rating:
5.0

They were outstanding!

Susan O. 
Rating:
5.0

Customer did not leave a comment.

Michele W. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Store manager Danielle is exceptional.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Julianne L. 
Rating:
1.0

Doors were locked when we arrived a little after 2 PM and when the employee finally got around to letting us in she struggled with even the most basic level of customer service.

Joshua D. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Sandra G. 
Rating:
5.0

Doing great! Glad to know you are in the neighborhood.

JANICE J. 
Rating:
4.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

Caleb K. 
Rating:
5.0

Customer did not leave a comment.

paul P. 
Rating:
5.0

Customer service agent was great.

MARK B. 
Rating:
5.0

Great customer service, would recommend to anyone!

Wade D. 
Rating:
5.0

Mary and Danielle were amazing at this location, I will definitely recommend this location..

Kelli Y. 
Rating:
5.0

Danielle was great! Worked with us to find the best plan for an unusual situation and encouraged us to take good care of the equipment. A+!

Ronald L. 
Rating:
5.0

Customer did not leave a comment.

RICHARD W. 
Rating:
5.0

Great service thanks!

Stephanie S. 
Rating:
5.0

Customer did not leave a comment.

Carrie B. 
Rating:
5.0

Customer did not leave a comment.

BOB B. 
Rating:
5.0

The associates were very personable and professional, and made the whole experience go smoothly. I wouldn't hesitate to use this location again if I needed to,

Gregory G. 
Rating:
1.0

My contract and place I picked up truck said I had 6 hours for my rental. Then I got charged double since I did not return after 4 hours. Was told to call customer service. And no one will pick up the line. Not happy. Will not rent from them again

Tim C. 
Rating:
4.0

The online reservation messed up whether we wanted insurance or not, then the employee act very irritated when I asked her to change it. She said "it's already gone through, it can't be undone", but actually it was very easy for her to call and fix. The van had several unmarked, unfixed damages. I really like this place as a storage unit, but I was not impressed with how this employee handled the Uhaul part.

Brian C. 
Rating:
5.0

I have used U-Haul many times before and have had okay experiences. But, THIS was the best, most convenient, nicest U-Haul location I have had the opportunity to use. I would use them again and I would recommend to all my friends!

William W. 
Rating:
5.0

First time use of U-Haul. Impressed with cleanliness, and most of all the wonderful service by Danielle. She's excellent.

Benjamin L. 
Rating:
5.0

Please correct my address. 4678 Darlington Lane, SE Lacey, wa 98513

MELVIN B. 
Rating:
5.0

Danielle was wonderful!

Susan O. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth W. 
Rating:
5.0

Customer did not leave a comment.

paul P. 
Rating:
5.0

Customer did not leave a comment.

Lana B. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

Zachary B. 
Rating:
3.0

Your "express check in" offered a quicker sign up if I gave you all the information for the rental online. When I picked up the vehicle, I had to go through the whole administration template that I'd already filled out on line. What a waste of time the "express check in" was. Then when I returned the vehicle I was charged for using the hand truck provided with the rental. This charge was never pointed out to me. I explained that I had not used the hand truck anyway, and after a discussion the charge for hand truck was removed. Then, partially because of the time it took to register, I was late in returning the vehicle vs. the reservation. When I returned I was informed that there was another customer for the rental, therefore I would be charged an extra day for the rental. After being late to leave the office because of the extra administration and not being told anything about the penalty for not being back at exactly the time on my reservation?? Which is of course just a forecast of the time it will take to complete my move. I found this location to be less than accommodating from a customer that they would like to have back standpoint. And if they are correct that it's U-Haul policy to nit-pick on charges and penalties that are not identified up front and "express" services that save no time and are just duplicated through the rental process, then I don't think much of my U-Haul experience at all. I ended up paying $117 for my $29 rental.

mark S. 
Rating:
5.0

Danielle was excellent. Are friendly demeanor along with her professional expertise assisted me in a time that I needed a vehicle right away for the task I had. She went over and beyond to help me and I highly recommend this facility to anyone. A+ all the way

Sandra G. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY B. 
No reviews have been submitted for this location.

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