Customer Reviews for College Point Storage
(U-Haul Neighborhood Dealer)

271 reviews

4667 Marcus Ln SE   Lacey, WA 98513

(360) 464-9101

Location Hours

  • Mon-Sat: 9:30 am - 6 pm
  • Sun: 9:30 am - 5 pm

Services at this Location:

Contact Us

(360) 464-9101

4667 Marcus Ln SE
Lacey, WA 98513

Services at this Location:

Location Hours

  • Mon-Sat: 9:30 am - 6 pm
  • Sun: 9:30 am - 5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Don't take the “not clean” as a bad thing it was just a little hair on the seat of the truck and some debris on the floors and bed. Quiet honestly the truck was fun to drive, I've wanted a truck for a long time and we just rented this to haul our kayaks to the water, made things so much easier. The lady at the office was very nice to work with also.

Guistina D. 
Rating:
5.0

Thank you Star!

MELVIN B. 
Rating:
5.0

Really appreciate Michelle's great support. She and Starr are both fantastic.

Anthony T. 
Rating:
2.0

I declined the CDW during my online reservation but somehow it was added back on. I was not informed of this I simply saw it on my emailed receipt after I returned the truck. For this reason I would likely not recommend this location to a friend.

Jeremiah F. 
Rating:
5.0

Customer did not leave a comment.

jerry F. 
Rating:
5.0

Customer did not leave a comment.

Melanya F. 
Rating:
5.0

Customer did not leave a comment.

LUIS G. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
3.0

I would recommend this location for convenience only. The staff was not knowledgeable. At first, told me I had to order the 10 truck we requested. My mother had just passed away and we needed the truck to move her belongings out of her assisted care facility. It would have helped with knowledge and helpful staff.

Karen B. 
Rating:
5.0

Customer did not leave a comment.

Lynn J. 
Rating:
5.0

Customer did not leave a comment.

DONALD S. 
Rating:
4.0

Customer did not leave a comment.

Cassandra S. 
Rating:
5.0

The ladies in the office was very, very helpful.

MELVIN B. 
Rating:
5.0

Customer did not leave a comment.

Lewie A. 
Rating:
5.0

Awesome and quick customer service. They were prepared for my arrival and provided friendly and welcoming service. Great staff and very clean vehicle.

David R. 
Rating:
5.0

Customer did not leave a comment.

Chandan B. 
Rating:
5.0

Great customer service! Five Stare *****!!!

MARVIN H. 
Rating:
5.0

Your pricing sucks and is misleading. 19.95 a day? Yeah until you add the mileage fee. Crazy.

paula K. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

The lady working behind the counter (can't remember her name, sorry!) pointed out that renting the van for 24 hours instead of 4 cost the same and it might keep me from getting charged unnecessarily for a second day. Thanks!

JOAN CAROL H. 
Rating:
3.0

This is a great storage unit location, but not such a great U-Haul location. They have a couple trucks, which they keep locked up inside their secure storage yard. It's easy to get in and out for storage customers, but I was not a storage customer. They were clearly unprepared to fetch the truck for me, and more clearly bothered to have to put it away for me. The truck was reasonably new and in good mechanical condition, but was the dirtiest I've ever had of several dozen U-Haul rentals. The inside floor especially was coated in various residues, the outside was splattered in leaves and dirt from Autumn roads, and the cargo area look like an entire potted plant had dumped over with no effort to clean up any dirt - it was all over the place.

BRIAN LARAMIE C. 
Rating:
5.0

Have more sizes at this location

SHAD R. 
Rating:
5.0

Refund processed quickly. Good service

Kathryn M. 
Rating:
3.0

Have no smoking policy for vehicles

Margaret S. 
Rating:
5.0

It's weird that mileage isn't unlimited for in-town same-day rentals. That seems to be the standard in truck rentals, at least in my experience. Otherwise a good experience and great staff.

Mark B. 
Rating:
5.0

Great customer service, the truck was new and clean. I will go here again for my moving or storage needs.

James O. 
Rating:
5.0

Customer did not leave a comment.

Shawn L. 
Rating:
3.0

I signed a contract that stated 100 miles included additional miles at 0.29 cents per mile. After turning in truck I was charged for EVERY MILE at 0.99 each ballooning the bill and violating their own contract. I will not use College point ever again. If this happens again I will switch to budget rental for now on.

richard Z. 
Rating:
1.0

You should verify that your customer is using a valid email He is not you are using mine and I live in Kansas

JOHN E. 
Rating:
5.0

Knowledgeable, friendly staff, "willing to help out in any way", highly recommend them!

CHRISTINE M. 
Rating:
5.0

More information and clear advertising with how much the $19.95 rental really costs!

DIANE W. 
Rating:
5.0

Dottie is the manager at the location and she helped me out. She's great and her customer service was exemplary. I'm not sure what people normally remember about renting a U-Haul, but I'll remember her taking care of my family!

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT JAMES B. 
Rating:
5.0

Customer did not leave a comment.

SHAUN W. 
Rating:
5.0

Keep up the good work

JOHN K. 
Rating:
2.0

The computers were down causing lengthy delay and poor service.

EDWARD M. 
Rating:
5.0

Great service!

Debora G. 
Rating:
4.0

Customer did not leave a comment.

ROXIANNE S. 
Rating:
4.0

Make the key drop box more visible. Otherwise a great experience. Thank you

Shawn L. 
Rating:
5.0

Customer did not leave a comment.

CHARLES W. 
Rating:
5.0

Dottie, is a class act, she went above and beyond what was necessary to help me with the truck and storage issues.

Mary C. 
Rating:
5.0

Customer did not leave a comment.

EDWARD MONROE O. 
Rating:
5.0

Nothing. Very courteous and helpful staff.

WILLIAM KENDALL S. 
Rating:
5.0

The attendant woman was very friendly,helpful and knowledgeable. She's awesome! Sorry can't remember her name.

Teralee C. 
Rating:
5.0

Customer did not leave a comment.

June H. 
Rating:
5.0

Customer service was great - professional. All charges were clearly outlined and documents and receipts were sent to my email promptly.

WILLIAM KENDALL S. 
Rating:
4.0

The customer service was great!

Geneva R. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW F. 
Rating:
5.0

We couldn't drop the vehicle off at our destination. It had to be returned to where we rented it which increased the rental mileage cost.

DAVID G. 
Rating:
5.0

The attendant has excellent customer service by showing interest in clients.

Robinson N. 
Rating:
5.0

Staff was very professional.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Charles R. 
Rating:
5.0

Kiley was so amazing she Deserves a raise she was sweet and kind and always checked on me I want to hug or and I couldn'tMy son has used this company as well and was very happy with the service like I said we both think Kiley is amazing

Jenni S. 
Rating:
5.0

No recommendation. No Hassell. Everything went smooth and fast at pickup and return.

Debbie M. 
Rating:
5.0

The customer service was top notch and courteous. Simple pick-up and drop-off process. Couldn't have asked for a better experience.

ADAM F. 
Rating:
1.0

Gives you one price then charges a totally different price when returning

christopher H. 
Rating:
5.0

The lady at the counter was super friendly! Thank you For quick and easy rental experience.

Meredith C. 
Rating:
4.0

The mileage was off what was written was not on actual truck It was more. the truck was dirty smelt like smoke the truck was filled to 15/6 we drove 5 miles total and the truck took $25 worth of gas . ????? Looks like gas gage needs to be checked. The staff was pleasant . And location convienent

Angela S. 
Rating:
5.0

Super easy. I was in and out super fast and had no issues at all. Equipment was clean and well maintained.

Trevin T. 
Rating:
5.0

Easy in and out, no hassle. Friendly and helpful staff.

Larry T. 
Rating:
4.0

Ensure van cargo area is swept before renting to next customer. Tiffany and Kylee were friendly and patient when I struggled with taking a picture via the website sent to me.

EDWARD M. 
Rating:
1.0

So many hidden expenditures and not communicated well at all. Going I won't have to use uhaul for a longtime to come.

christine K. 
Rating:
3.0

2:00pm was pick up of the van, we didn't get it until 3:35pm that was extremely frustrating. Previous customer arrived late and had two dirty dogs in the van. The employee tried her best to clean it as quickly as possible. The van still smelled of the dogs, very uncomfortable. I am thankful neither one of us was allergic to dogs. The hand truck was not tied down in the back and fell over (making an loud noise slamming to the floor of the van)while driving around a corner. We were not satisfied. I would like a full refund for the waiting, backing up our plans which made us late and the dog smell and hair all over the van seats., and the hand truck not being tied down. Frustrated Customer, Sheril

Sheril D. 
Rating:
5.0

Customer did not leave a comment.

LAVONNE R. 
Rating:
5.0

Customer did not leave a comment.

Samuel L. 
Rating:
2.0

First vehicle that was given to me had the back door latch get stuck. The staff gave me a separate truck, but the 2nd truck was dirty. The back door latch got stuck don't this truck during my move and caused issues. I really wish I went with Penske or budget as the customer service on phone was terrible and not very helpful. After waiting 20+min on hold the employee was rude.

JAMES H. 
Rating:
5.0

Easy, quick and friendly

Andrew K. 
Rating:
5.0

Customer did not leave a comment.

SHANE J. 
Rating:
5.0

Great service & location was right across from where I was getting the material for my project. I recommend dealing with local office directly. Corporate on the other hand provided poor service & could not locate the truck I found. They just wanted my cc number right away & were too pushy. They wasted my time & I canceled the initial contract within 20 minutes after making it.

Michael V. 
Rating:
5.0

Customer did not leave a comment.

Felix F. 
Rating:
5.0

Receptionist was outstanding and explained everything that needed to happen before and after pick up perfectly!

Anthony E. 
Rating:
1.0

Don't add extra gas when it was clearly returned with sufficient gas.

Heather C. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

kailli D. 
Rating:
5.0

Nothing.

Michael L. 
Rating:
5.0

Vanessa was excellent to work with. She was very friendly and helpful. She answered all my questions quickly and helped me understand. I would work with Vanessa again.

Maria D. 
Rating:
5.0

Danielle, Michelle and Mary are so helpful and professional. I'm very impressed with how consistent the high quality customer service is. I really appreciate working with these ladies.

Cindy R. 
Rating:
5.0

Very professional place I've rented here before and will continue to rent here

Roger B. 
Rating:
2.0

Headlight on the truck was burned out. U-haul computer did not work and wasted a lot of my time.

Greg K. 
Rating:
4.0

Truck rented had almost 100k miles and it was pretty beat up. It ran fine and that was the important thing however.

LARRY S. 
Rating:
5.0

Exceptional service by Danielle and staff. Quick and easy. Perfect..

Allegra C. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
3.0

Customer did not leave a comment.

Courtney B. 
Rating:
4.0

Customer did not leave a comment.

William J. 
Rating:
5.0

No complaints!

rhett B. 
Rating:
5.0

Customer did not leave a comment.

Johnnie M. 
Rating:
1.0

Was charged for a "light scratch" drove the vehicle less than 10 miles to move one piece of packaged furniture. Employee did not do an inspection with me before hand and there is no specifics on the damage, just out right charged.

James E. 
Rating:
5.0

Customer did not leave a comment.

Dylan C. 
Rating:
5.0

Customer did not leave a comment.

ERIC H. 
Rating:
3.0

The equipment order (hand trucks) was not what I ordered over the phone. The equipment was not in the truck. The blanket order was also screwed up, wrong quantity. We were very clear over the phone. Also, the location manager said we could pick up the keys around 4:30 on July 3, because we needed the truck before they open on July 5 - and since I wasn't picking up the truck until July 5 they would not charge me until July 5. When I arrived July 3, the counter person said they would have to charge me starting on July 3 if I took the keys. I asked if they could call anyone to override that and they said no. My experience was completely unsatisfactory.

DALLAS M. 
Rating:
5.0

Friendly Staff

MELVIN B. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Good service, rig was clean and ready to go.

KRIS B. 
Rating:
5.0

You need an exit walk thru gate near the entrance. Having to walk all the way around was barely doable for me. I like the truck and everything else. Try to always have 2 people on moving day

Kathryn W. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Quick and good customer service

Daniel P. 
Rating:
5.0

Nothing, everything was great.

Michael S. 
Rating:
5.0

This is an excellent location and the best U-Haul could do is to continue to support the management and staff in their efforts to keep this a prime location

Dave R. 
Rating:
5.0

Check in and Check out were very smooth and user friendly. Attendants were both very helpful and clear on details Paperwork was as promised and handled efficiently Lady attendant was super helpful and amiable. All combined to make it a good experience!

gary G. 
Rating:
5.0

Danielle at College Point Storage was EXTREMELY helpful and made the experience easy.

Joseph Q. 
No reviews have been submitted for this location.

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