Awesome service. Customer service was excellent.
DARREN T
Customer Reviews for College Point Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Best customer service!
BRIAN BNothing
TINA KManager was friendly, informative and helpful. Highly recommend this location.
David CThe young man at the storage place that rented us the truck was awesome
debra MSuper easy process to pickup and drop off the rental vehicle. The business associate was able to get me quickly set with an assigned vehicle and explaining final details before driving off. This has been my 2nd or third time renting from this location and each time has been flawless.
DAVID RAir freshener with the car would be great 👍
AMAYA FWe reserved a vehicle from a location only to be called by U-Haul and told they needed to move our rental due to the website being wrong (the truck we reserved was not at the location) when we arrived the morning of our move to pick up the truck, we were told that it was unsafe and not able to be driven -per the pick up location manager. We were then forced to reserve the size of truck we needed the day of our move at the only location available- 35 min away. This ended up costing us over $100 in mileage fees. This experience was aweful.
Stephanie CWe arrived to pick up our rental only to find that the previous renter failed to return the vehicle. This resulted in having to rent a larger vehicle and pay much more for mileage. Uhaul needs to implement stronger penalties for failing to return rented vehicles on time especially when the vehicle is reserved for another renter. An extra day charge of $19.95 is not a big enough of a deterrent.
JOHN MWe had a great experience. It was easy to reserve, simple to check out and really easy to turn the van back in. Our representative was very friendly and helpful.
Donna HWill was great! Thank you.
Jeanelle RThe guy at the front desk was pretty rude, and seemed inconvenienced and stressed out despite me being the only one there. Eventually he chilled out as I stayed cool and positive, but it was definitely off-putting. Other than him, the rest of my experience was great!
john sThe lady who helped me was AMAZING! She got me hooked up quick, pulled the U-Haul out and had it ready to go. It was 5:55 and I pulled up 5 minutes before they closed. She was outside greeting me with a beautiful smile on her face! Thanks so much for the great customer service, it’s nice to have that in our negative world. I wish I remembered her name but whoever you had working on 4/25/24 4:45pm-CLOSE is the best! Thanks :)
Austin HGreat experience. Starr provided excellent service. Will use this location again.
Michael HSpecial thanks to Will for reserving and to Star for a seamless transaction getting the box truck in a timely manner.
Keith HEverything was great
Vicki LJust wanted to add that Starr, the office manager was awesome. Very friendly and accommodating. She answered all my questions clearly and concisely, and was a pleasure to deal and interact with. 5 star service. Thank you!
Cory HThe customer service was great
john hThe truck met my expectations, was easy to drive, and kept my belongings safe and dry en route to my house. Starr in the office was helpful, professional, thorough, and friendly, and walked me through the process of rental & return and answered all my questions. Would absolutely recommend renting from this location again.
Janine JAbsolutely the best experience! The manager Starr was professional and courteous and we appreciated her very kind customer service. Thank you!
Rhonda YMore transparency regarding costs. I was 1 hour late and told I wouldnt be charged. After receiving receipt via email, I discovered I had been charged for another full day My $29,95 deal ended up costing me over $100
Anita JStarr and David were AMAZING!! Both super friendly and helpful and just overall really nice people! Location was very clean and nice .. would definitely recommend! Thank you!!
Jamie WCustomer service was excellent and we greatly appreciate the support
matthew HI put gas in the unit before I returned it and when I got my final receipt it said they charged me 9.75 for fuel. It's always more than expected when rending through U-Haul.
Andrew KWill, the person who helped me was friendly, efficient and very helpful. No issues, will use again.
edward fStar and her staff were everything that a paying customer would expect to encapsulate the entire experience. Good people good service good experience.
Daniel CThe customer service was top notch. We even received a military discount.
Tara BGreat speedy service!
Sergey KStarr is very kind, courteous and knowledgeable.
Joann BCustomer Service was EXCELLENT. (Wish I could remember her name)
Michelle SCustomer service from Star was awesome! Thank you!
Nathaniel MWhen I returned the vehicle with a full tank I was still charged 10$ for gas.
Angela BMs. Starr took great care of all my needs and she worked with me. I would highly recommend her and her staff to anybody who needs this service.
gaspar gVery nice customer service and helpful..
Antonia sStarr was amazing and made the process so smooth
Teri DStarr was amazing when I came in to pick up my truck. She was training someone and was very respectful to both me as the customer and her trainee! I will absolutely come back here if I need a truck again.
MacKenzie KStaff was friendly and efficient. Great location and great staff.
David RStar the manager was very helpful and efficient.
mauri sNot much to improve on. The location, nearby gas station, cleanliness of the store, quick turn around time of pick up/drop off, availability of truck, and customer service were all very excellent. Nothing I can think of to improve on.
Rochelle HYall did great. Thank you.
Nick AGreat job
Rosemary HEverything went smoothly. No issues.
CHRISTIANE WThe lady at the counter was very helpful in getting me ready for my Uhaul truck. Very polite and professional. Wonderful customer service.
Laurie BSuper helpful and easy.
Richard CFrom start to finish, renting to return, it was an efficient and friendly experience. Thank you so much! We will definitely rent from here again.
Jesse GStaff was very friendly and helpful
pamela sStarr did a great job of taking care of all my needs. Great customer service and everything went smoothly. Thanks again!
gaspar gThe nice check in and check out. The associate at the pickup and drop off location, Star, was awesome and was a great representative of your company and provided outstanding customer service. This location is super convenient also since it is literally right across a service road from a new self service gas station which makes refueling on vehicle return a breeze.
David RIt was a smooth experience from start to finish.
michael mToo many surprise charges. I won't be using Uhaul ever again.
Rodney CStarr the employee was really nice and helpful!
Karmen NMy experience, from start to finish, was phenomenal.
Kimberly RAwesome staff. Very friendly and efficient. Super accommodating.
Jeremiah FVery disappointed, the person before me used the truck to haul dirt or plants, back of the u-haul was wet / muddy and it wasn't even bad weather
Craig CGreat customer service from Miranda and Starr at this facility! Fast check out time, helped me pick the right truck that I needed, and went over the charges with me! The truck was amazingly clean! Thank you!!
ALEC HGreat service and helpful/friendly people.
Martin SOutstanding customer service! The only comment I have was that if it’s a weekend or after hour drop-off, just inform the customer of the whereabouts of the drop-off box outside the office.
Frederick NStarr is amazing! She is helpful, friendly, and knowledgeable. I’m a repeat customer.
Susan HThis is my favorite location to rent from. The employees, Starr and Michele consistently provide the best customer service and are always friendly and helpful. If the truck I need isn’t available I will usually wait til it is because i don’t want to chance it at other locations.
Meredith CEasy check in and out. No issues with truck. Caring, friendly staff.
Kathleen E