Customer Reviews for College Point Storage
(U-Haul Neighborhood Dealer)

393 reviews

4667 Marcus Ln SE   Lacey, WA 98513

(360) 464-9101

Office Hours

  • Mon-Sat: 10 am - 6 pm
  • Sun: 10 am - 5 pm

Services at this Location:

Contact Us

(360) 464-9101

4667 Marcus Ln SE
Lacey, WA 98513

Services at this Location:

Office Hours

  • Mon-Sat: 10 am - 6 pm
  • Sun: 10 am - 5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

CONTRINA M 
Rating:
5.0

Best customer service!

BRIAN B 
Rating:
5.0

Customer did not leave a comment.

JENNIFER B 
Rating:
5.0

Customer did not leave a comment.

RENALDO F 
Rating:
5.0

Customer did not leave a comment.

TERESA B 
Rating:
5.0

Nothing

TINA K 
Rating:
5.0

Customer did not leave a comment.

DOMENIQUE C 
Rating:
5.0

Customer did not leave a comment.

LILIBETH G 
Rating:
5.0

Customer did not leave a comment.

BRAD V 
Rating:
5.0

Manager was friendly, informative and helpful. Highly recommend this location.

David C 
Rating:
5.0

Customer did not leave a comment.

AMELIA C 
Rating:
5.0

Customer did not leave a comment.

Christina M 
Rating:
5.0

Customer did not leave a comment.

WILLIE P 
Rating:
5.0

Customer did not leave a comment.

KEVIN O 
Rating:
5.0

The young man at the storage place that rented us the truck was awesome

debra M 
Rating:
5.0

Customer did not leave a comment.

Pamela S 
Rating:
5.0

Super easy process to pickup and drop off the rental vehicle. The business associate was able to get me quickly set with an assigned vehicle and explaining final details before driving off. This has been my 2nd or third time renting from this location and each time has been flawless.

DAVID R 
Rating:
5.0

Air freshener with the car would be great 👍

AMAYA F 
Rating:
5.0

Customer did not leave a comment.

Jason P 
Rating:
5.0

Customer did not leave a comment.

JAMES P 
Rating:
4.0

We reserved a vehicle from a location only to be called by U-Haul and told they needed to move our rental due to the website being wrong (the truck we reserved was not at the location) when we arrived the morning of our move to pick up the truck, we were told that it was unsafe and not able to be driven -per the pick up location manager. We were then forced to reserve the size of truck we needed the day of our move at the only location available- 35 min away. This ended up costing us over $100 in mileage fees. This experience was aweful.

Stephanie C 
Rating:
3.0

We arrived to pick up our rental only to find that the previous renter failed to return the vehicle. This resulted in having to rent a larger vehicle and pay much more for mileage. Uhaul needs to implement stronger penalties for failing to return rented vehicles on time especially when the vehicle is reserved for another renter. An extra day charge of $19.95 is not a big enough of a deterrent.

JOHN M 
Rating:
5.0

We had a great experience. It was easy to reserve, simple to check out and really easy to turn the van back in. Our representative was very friendly and helpful.

Donna H 
Rating:
4.0

Customer did not leave a comment.

Joyce M 
Rating:
5.0

Customer did not leave a comment.

Ashley C 
Rating:
5.0

Customer did not leave a comment.

Rebecca S 
Rating:
5.0

Customer did not leave a comment.

Dean J 
Rating:
5.0

Customer did not leave a comment.

Holly H 
Rating:
5.0

Customer did not leave a comment.

Evan F 
Rating:
4.0

Will was great! Thank you.

Jeanelle R 
Rating:
3.0

The guy at the front desk was pretty rude, and seemed inconvenienced and stressed out despite me being the only one there. Eventually he chilled out as I stayed cool and positive, but it was definitely off-putting. Other than him, the rest of my experience was great!

john s 
Rating:
5.0

The lady who helped me was AMAZING! She got me hooked up quick, pulled the U-Haul out and had it ready to go. It was 5:55 and I pulled up 5 minutes before they closed. She was outside greeting me with a beautiful smile on her face! Thanks so much for the great customer service, it’s nice to have that in our negative world. I wish I remembered her name but whoever you had working on 4/25/24 4:45pm-CLOSE is the best! Thanks :)

Austin H 
Rating:
5.0

Great experience. Starr provided excellent service. Will use this location again.

Michael H 
Rating:
5.0

Customer did not leave a comment.

CLAY E 
Rating:
5.0

Special thanks to Will for reserving and to Star for a seamless transaction getting the box truck in a timely manner.

Keith H 
Rating:
5.0

Customer did not leave a comment.

Jan H 
Rating:
5.0

Customer did not leave a comment.

Isaac A 
Rating:
5.0

Everything was great

Vicki L 
Rating:
5.0

Just wanted to add that Starr, the office manager was awesome. Very friendly and accommodating. She answered all my questions clearly and concisely, and was a pleasure to deal and interact with. 5 star service. Thank you!

Cory H 
Rating:
5.0

Customer did not leave a comment.

dale s 
Rating:
5.0

The customer service was great

john h 
Rating:
5.0

Customer did not leave a comment.

SHELTON W 
Rating:
5.0

The truck met my expectations, was easy to drive, and kept my belongings safe and dry en route to my house. Starr in the office was helpful, professional, thorough, and friendly, and walked me through the process of rental & return and answered all my questions. Would absolutely recommend renting from this location again.

Janine J 
Rating:
5.0

Absolutely the best experience! The manager Starr was professional and courteous and we appreciated her very kind customer service. Thank you!

Rhonda Y 
Rating:
5.0

Customer did not leave a comment.

Juan R 
Rating:
5.0

Customer did not leave a comment.

scott m 
Rating:
1.0

More transparency regarding costs. I was 1 hour late and told I wouldnt be charged. After receiving receipt via email, I discovered I had been charged for another full day My $29,95 deal ended up costing me over $100

Anita J 
Rating:
5.0

Starr and David were AMAZING!! Both super friendly and helpful and just overall really nice people! Location was very clean and nice .. would definitely recommend! Thank you!!

Jamie W 
Rating:
5.0

Customer service was excellent and we greatly appreciate the support

matthew H 
Rating:
2.0

I put gas in the unit before I returned it and when I got my final receipt it said they charged me 9.75 for fuel. It's always more than expected when rending through U-Haul.

Andrew K 
Rating:
5.0

Customer did not leave a comment.

clifford o 
Rating:
5.0

Will, the person who helped me was friendly, efficient and very helpful. No issues, will use again.

edward f 
Rating:
5.0

Star and her staff were everything that a paying customer would expect to encapsulate the entire experience. Good people good service good experience.

Daniel C 
Rating:
5.0

The customer service was top notch. We even received a military discount.

Tara B 
Rating:
5.0

Great speedy service!

Sergey K 
Rating:
5.0

Starr is very kind, courteous and knowledgeable.

Joann B 
Rating:
5.0

Customer Service was EXCELLENT. (Wish I could remember her name)

Michelle S 
Rating:
5.0

Customer service from Star was awesome! Thank you!

Nathaniel M 
Rating:
5.0

When I returned the vehicle with a full tank I was still charged 10$ for gas.

Angela B 
Rating:
5.0

Ms. Starr took great care of all my needs and she worked with me. I would highly recommend her and her staff to anybody who needs this service.

gaspar g 
Rating:
5.0

Very nice customer service and helpful..

Antonia s 
Rating:
5.0

Starr was amazing and made the process so smooth

Teri D 
Rating:
5.0

Customer did not leave a comment.

JON D 
Rating:
5.0

Starr was amazing when I came in to pick up my truck. She was training someone and was very respectful to both me as the customer and her trainee! I will absolutely come back here if I need a truck again.

MacKenzie K 
Rating:
5.0

Staff was friendly and efficient. Great location and great staff.

David R 
Rating:
5.0

Customer did not leave a comment.

Jillian N 
Rating:
5.0

Star the manager was very helpful and efficient.

mauri s 
Rating:
5.0

Not much to improve on. The location, nearby gas station, cleanliness of the store, quick turn around time of pick up/drop off, availability of truck, and customer service were all very excellent. Nothing I can think of to improve on.

Rochelle H 
Rating:
5.0

Yall did great. Thank you.

Nick A 
Rating:
5.0

Great job

Rosemary H 
Rating:
5.0

Everything went smoothly. No issues.

CHRISTIANE W 
Rating:
5.0

The lady at the counter was very helpful in getting me ready for my Uhaul truck. Very polite and professional. Wonderful customer service.

Laurie B 
Rating:
5.0

Customer did not leave a comment.

Angelina S 
Rating:
5.0

Super helpful and easy.

Richard C 
Rating:
5.0

From start to finish, renting to return, it was an efficient and friendly experience. Thank you so much! We will definitely rent from here again.

Jesse G 
Rating:
5.0

Staff was very friendly and helpful

pamela s 
Rating:
5.0

Starr did a great job of taking care of all my needs. Great customer service and everything went smoothly. Thanks again!

gaspar g 
Rating:
5.0

Customer did not leave a comment.

Kristi P 
Rating:
5.0

Customer did not leave a comment.

Steve F 
Rating:
5.0

Customer did not leave a comment.

Angelina S 
Rating:
5.0

The nice check in and check out. The associate at the pickup and drop off location, Star, was awesome and was a great representative of your company and provided outstanding customer service. This location is super convenient also since it is literally right across a service road from a new self service gas station which makes refueling on vehicle return a breeze.

David R 
Rating:
5.0

It was a smooth experience from start to finish.

michael m 
Rating:
3.0

Too many surprise charges. I won't be using Uhaul ever again.

Rodney C 
Rating:
5.0

Starr the employee was really nice and helpful!

Karmen N 
Rating:
5.0

Customer did not leave a comment.

Dennis M 
Rating:
5.0

Customer did not leave a comment.

Robyn R 
Rating:
5.0

Customer did not leave a comment.

Jessica V 
Rating:
5.0

My experience, from start to finish, was phenomenal.

Kimberly R 
Rating:
5.0

Awesome staff. Very friendly and efficient. Super accommodating.

Jeremiah F 
Rating:
3.0

Very disappointed, the person before me used the truck to haul dirt or plants, back of the u-haul was wet / muddy and it wasn't even bad weather

Craig C 
Rating:
4.0

Customer did not leave a comment.

Donald S 
Rating:
5.0

Great customer service from Miranda and Starr at this facility! Fast check out time, helped me pick the right truck that I needed, and went over the charges with me! The truck was amazingly clean! Thank you!!

ALEC H 
Rating:
5.0

Great service and helpful/friendly people.

Martin S 
Rating:
5.0

Outstanding customer service! The only comment I have was that if it’s a weekend or after hour drop-off, just inform the customer of the whereabouts of the drop-off box outside the office.

Frederick N 
Rating:
5.0

Starr is amazing! She is helpful, friendly, and knowledgeable. I’m a repeat customer.

Susan H 
Rating:
5.0

This is my favorite location to rent from. The employees, Starr and Michele consistently provide the best customer service and are always friendly and helpful. If the truck I need isn’t available I will usually wait til it is because i don’t want to chance it at other locations.

Meredith C 
Rating:
5.0

Easy check in and out. No issues with truck. Caring, friendly staff.

Kathleen E 
Rating:
5.0

Customer did not leave a comment.

Christopher A 
Rating:
5.0

Customer did not leave a comment.

Arnie S 
Rating:
5.0

Exceptional Customer Service

patrica z 
No reviews have been submitted for this location.
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