Customer Reviews for Collins Tire Center
(U-Haul Neighborhood Dealer)

470 reviews

424 Lake Rd   Somerset, PA 15501
(N Of Pa Trnpk)

(814) 445-4782

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(814) 445-4782

424 Lake Rd
Somerset, PA 15501
(N Of Pa Trnpk)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Love that we have a Uhaul shop in Somerset right near our office.

Bryce B. 
Rating:
5.0

Customer did not leave a comment.

Brock H. 
Rating:
3.0

Engine light was on when I started the truck. Location was closed so started chat. She recommended I take the truck back when I had already explained I hadn't even left, then wanted me to call roadside assistance and wait for them to ok the truck before I left! I was on a tight moving schedule and did not have time for this nonsense so risk it and left. I got to my destination to pick up furniture and found the dolly that I requested was not in the back - and I have been charged for it!

Joy H. 
Rating:
5.0

Customer did not leave a comment.

BRADLY K. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Make sure moving dolly is in truck

RICHARD L. 
Rating:
5.0

Customer did not leave a comment.

Stephen D. 
Rating:
4.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Great stuff thank you

Christopher A. 
Rating:
5.0

Customer did not leave a comment.

Brad K. 
Rating:
5.0

Great staff! Awesome customer service!!!

thomas T. 
Rating:
5.0

Mr. Collins was especially helpful. We'll be doing more with that location.

MEDERIC JR L. 
Rating:
3.0

Customer did not leave a comment.

Bonnie R. 
Rating:
5.0

Easy to work with. Helped with trailer hook up. Equipment worked well. Fair price.

Douglas H. 
Rating:
5.0

The guys at Collins were great.

Thomas B. 
Rating:
1.0

My truck that I reserved was not there when I went to pick up. Had to go to a different location to get a different truck that I didn't want, wasted my morning, cost me more money and the uhaul representative was incredibly rude on the phone. I will be contacting uhaul in the morning! Worst experience

Jeremy W. 
Rating:
5.0

Customer did not leave a comment.

Jeffery B. 
Rating:
5.0

Nothing…. Everything went smoothly and we appreciated that we could leave our car on property for the duration of the rental.

Mary M. 
Rating:
4.0

Employee was very professional and friendly. Made the rental process smooth and easy.

Robert F. 
Rating:
1.0

No staff was at this location within business hours. I needed to call another out of town U-Haul location for help. Supervisor Jake immediately called me and instructed us to proceed with rental.

Caroline C. 
Rating:
1.0

Owners were not present at the business during normal business hours and the 24/7 pick up using a phone did not work. We had to wait over an hour (along with another family too) to get a hold of anyone at Uhaul and that only happened AFTER calling multiple other locations to actually talk to a person since the Uhaul main line was a 60+ minute wait! We were subsequently told we would have a note on our file for a full refund when returned, but shocking, no note and no refund yet. Oh yeah, on top of that, our originally reserved location called the day before and said we would have to go 30 minutes away to get our rental!!! This location was terrible and the Uhaul company in general is horrendous!

Jessica W. 
Rating:
4.0

Customer did not leave a comment.

Holly R. 
Rating:
4.0

May not have been the cleanest but employees were helpful

James W. 
Rating:
4.0

Trailer was not very clean...dropped it off cleaner than I received it

STEVEN K. 
Rating:
5.0

Customer did not leave a comment.

ryan N. 
Rating:
1.0

The owner said he'd be there and wasn't which caused a three hour delay in moving because I was to do an in person check in, Truck was filled with cigarette smoke.

ray B. 
Rating:
5.0

Customer did not leave a comment.

Rebecca Y. 
Rating:
5.0

Mike was fantastic! Thank you for your help and well wishes!

ANNE H. 
Rating:
3.0

Calling is a issue. Several calls had to be made to get someone to answer. Otherwise the drop off of contracted moving equipment went okay.

Ron Z. 
Rating:
1.0

I was charged for a dolly and moving blankets and did not receive them. I made my complaint known by phone and was never refunded my money. I want my money back

Teresa F. 
Rating:
5.0

Customer did not leave a comment.

BHUPINDER S. 
Rating:
5.0

Customer did not leave a comment.

Ronald M. 
Rating:
5.0

Customer did not leave a comment.

Bruce B. 
Rating:
5.0

This wasn't the location where I wanted to pick up my truck from, but it was the closest location that had the size truck I needed. I think U-Haul could really improve their customer service if they were more willing to drive trucks between locations to get them at the locations people made the reservation at.

Kevin S. 
Rating:
4.0

Customer did not leave a comment.

Larry T. 
Rating:
5.0

Great customer service. Made it easy to rent truck, pay and return

KEITH O. 
Rating:
3.0

Customer did not leave a comment.

Keith C. 
Rating:
5.0

Customer did not leave a comment.

BRENT S. 
Rating:
5.0

Customer did not leave a comment.

CRAIG W. 
Rating:
5.0

Customer did not leave a comment.

Braden S. 
Rating:
5.0

Rich at Collins tire was amazing!!! Uhaul reservations system can use some improvements on reserving equipment at specific locations. First reservation was relocated to a facility 30 miles away and then online and over phone the system would not allow me to reserve truck at Collins. Called and spoke to Rich directly and things went fantastic, super nice guy and pleasure to deal with.

Brian L. 
Rating:
4.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

The management was great! They was very helpful and nice and worked with me on a problem with u haul website on payment.Would go there again!Thank you!

Heather O. 
Rating:
5.0

Customer did not leave a comment.

Kevin J. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Raymond G. 
Rating:
4.0

Customer did not leave a comment.

Karen H. 
Rating:
1.0

Whole experience was absolutely terrible

dante P. 
Rating:
3.0

Very dirty shop/waiting area.

Darrell L. 
Rating:
5.0

Customer did not leave a comment.

BRUCE B. 
Rating:
3.0

Customer did not leave a comment.

Robin G. 
Rating:
4.0

Equipment rental pickup location too far from requested location. Moving is stressful enough without having to drive over an hour to just pick up the truck. Extremely dissatisfied but it's not this locations fault.

Nathan E. 
Rating:
5.0

Customer did not leave a comment.

Lee K. 
Rating:
5.0

Customer did not leave a comment.

Steve M. 
Rating:
5.0

Customer did not leave a comment.

JoAnn M. 
Rating:
5.0

The truck had a little mud on it, but the inside was clean. Personally, it didn't bother me but others may be offended. The office staff were friendly and helpful. I'll definitely rent from this facility when I need a uhaul again.

Paul S. 
Rating:
3.0

We were scheduled to pick up in Central City. Somerset was out of our way. At least Collins Tire personnel were helpful and efficient. But, since we needed to pickup in Central City, UHaul could/should have worked to make that happen. That would have been impressive.

Debra N. 
Rating:
5.0

Nothing

Marie L. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Customer did not leave a comment.

Mukeshkumar P. 
Rating:
4.0

Customer did not leave a comment.

Barry C. 
Rating:
4.0

No one is there. We have to drop keys. It would be nice to get to know who we are dealing with. I realize it was a weekend but a lot of people move on weekends. Just a consideration.

bruce B. 
Rating:
5.0

Great owner operators...Went out of there way to try and help me with a bad situation...

Monica H. 
Rating:
4.0

The truck mirror was very loose causing impaired driving until we had to get off the highway, find a Walmart, and get the mirror fixed. It was loose when we got it so clearly someone knew about it and did not bother to fix the issue.

Nicholas K. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA H. 
Rating:
2.0

when you check the brake lights on a trailer, don't give them the thumbs-up and say "all good".... when they don't actually work. i just towed a vehicle 500 miles in a storm at night with no tail lights... didn't find out until 100 miles into my trip.

Michelle F. 
Rating:
5.0

Very friendly and professional

Eric L. 
Rating:
5.0

Customer did not leave a comment.

Loye D. 
Rating:
5.0

Customer did not leave a comment.

richard W. 
Rating:
5.0

Customer did not leave a comment.

Dennis H. 
Rating:
5.0

Customer did not leave a comment.

Monica H. 
Rating:
4.0

Customer did not leave a comment.

Douglas M. 
Rating:
5.0

Customer did not leave a comment.

Kathleen M. 
Rating:
5.0

Customer did not leave a comment.

Kathleen M. 
Rating:
5.0

Customer did not leave a comment.

Kathleen M. 
Rating:
2.0

Customer did not leave a comment.

Brandon M. 
Rating:
5.0

My rental man was super nice!

Linda H. 
Rating:
5.0

Customer did not leave a comment.

Lori M. 
Rating:
5.0

Was unable to connect to site to return truck electronically at site. Other than that all good.

Randy Z. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

becky B. 
Rating:
5.0

Customer did not leave a comment.

Dolise W. 
Rating:
5.0

Customer did not leave a comment.

evan L. 
Rating:
5.0

The staff was so friendly, helpful and courteous. They cleaned the snow off for me, which made it very nice! The prices were reasonable too!

lisa H. 
Rating:
5.0

Customer did not leave a comment.

Christopher G. 
Rating:
4.0

Customer did not leave a comment.

Megan B. 
Rating:
5.0

Gary was very helpful & kind. Started the u-haul & had it warmed up & ready to go for me. Would definitely use their service again.

Alice B. 
Rating:
3.0

Easy to work with

Mary R. 
Rating:
5.0

We were picking up a trailer and the gentleman running the Tire Center (Dave?) was EXCEPTIONALLY helpful in getting everything set up.

Nathan S. 
Rating:
5.0

Everything you have done for me is extremely good

David B. 
Rating:
5.0

Nothing

Crystal O. 
Rating:
5.0

I will definitely use UHaul/Collins the next time that I need to haul something. The experience was great.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Melvin C. 
Rating:
4.0

Customer did not leave a comment.

ken T. 
Rating:
5.0

Customer did not leave a comment.

Brian D. 
Rating:
5.0

Customer did not leave a comment.

Darlene B. 
Rating:
5.0

Great place great help

John K. 
Rating:
5.0

They where great to work with and very helpful with my move

DENNIS S. 
No reviews have been submitted for this location.

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