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Jeffrey D.
Customer Reviews for Collins Tire Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
COLLINS TIRE CENTER , U- HAUL SOMERSET, PA. WITH GARY JR & RICH VERY HELPFUL WITH THE U-HAUL PROCESS , FAST & COURTEOUS , WILL RECOMMEND THE COLLIN'S TO OTHERS WHO NEED YOUR VARIOUS VEHICLES & ITEMS.
Thomas S.Friendly, quick pick up and was veery clean inside
Colton G.Headlights were so dim I couldn't see at night
Melissa E.FAST , SPEEDY , SERVICE ----- VERY HELPFUL , MY QUESTIONS WERE ANSWERED . GARY & RICH ARE BOTH EXCELLENT U- HAUL REPS . !!!!!!!!!!
Thomas S.The man there was very helpful and he has the equipment we need
taura Y.Not charge more than expected
David C.Shere with me where I could purchase one of these trailers or even a little bigger.
adam S.Easy in and out rental. It was a good experience.
John M.These guys are great! They care about their customers.
Gerald C.The salesperson at Collins was professional , courteous & explained everything well!
charles O.Very easy to rent . Staff was very helpful. and friendly.
leonerd Z.Truck engine rattled a bit at times. Driver's side knob kept coming off trying to roll the window down. Truck was very clean. Used mileage was off by 4 miles. $0.79/mile, not a lot of money, but the principle. Collins Tires were great!!
joanne H.Bag of blankets hanging on the wall in the rear of the truck, and the hand truck bracket got in the road of forklift driver trying to load pallets. Poor choice of location for both of these. What's bad is the fact that I did not want/need either of these items. I just wanted a truck to rent with no accessories.
Ronald M.Convenient location between Somerset and Johnstown. Easy to find.
Lee B.The Uhal leaked.
Jason O.They contacted us about the missing 22 blankets that we never received at the other place. We told them that they gave us 2 blankets. Collins Tire straightened this out and got us a refund.
Raymond K.Great rental
Robert D.We disagree with your "no cruise control" policy. When possible we rent elsewhere.
Mederic L.These guys were awesome!! Very stress free interaction. Explained everything, filled everything out and had me on my way. Very Thankful for this location this morning. Thank You!!
Kevin M.Employees were very helpful and had it all ready to go when I arrived.
MIKE K.The guy who met some in the lot at drop off was extremely rude. I was yelled at flew hope long the gentleman Renton the truck that morning had bruh waiting yet I was 20 mins early bringing me rental back. I'll go to board and ski from now on
jennifer K.The two brothers that operate this location are terrific to work with.
Jerry C.The service was super!!! The men were courteous and friendly and very efficient! They made sure the Hook up was secure and that we were ready to roll 😊
GARY M.Great people.
Suzanne H.Easy pick up and drop off
janice S.I tried to use the 24/7 check in & return but it would not work with my android phone. Downloaded the app as recommended by Uhaul customer service but still couldn't receive the verification codes to access my account/vehicle. If it wasn't for the excellent help of the Collins Tire personnel I never would have been able to use the truck. Thankfully, direct contact with a person still exists at this location as well as fantastic customer service. The 24/7 mobile check in is useless for android phone users. Uhaul needs to realize the world doesn't revolve around iphones. If you are going to offer mobile 24/7 services then make sure that works for all mobile devices.
Christine U.Excellent. Very needed service in the area. I will use use again. Thanks
david M.Easy drop off. No issues
Alexis R.I ask and Pais to rent the truck for 1 day. For some reason the message I got said the truck had to be returned in 6 hours. On the highway the truck wobbled and shook very bad and made me uncomfortable driving it. It seemed to have some sort of issue that I questioned it even being safe to drive. I had 2 young children riding with me that made the situation worse. It's good it was just a local move. That truck would not be suitable on a longer haul.
robert L.Customer service was helpful to
janice S.Everything went smoothly and they were very helpful.
sharon H.Everything was what I expected. Courteous Folks, .told us everything we needed to know for the rental.
fred R.Exceptional people running this site. Gary and Mark are true professionals and a pleasure to work with. Thank you
DAVID D.The equipment was good and the staff were nice, but they are only open from 8am to 9am on Saturdays, which was not reflected on the information on the websites, nor relayed to me on a confirmation call the day before pickup. It almost caused me to miss my equipment pickup. The owner/operator did some last minute gyrations to get me the rental, for which I was grateful, but if the hours of operation were properly listed, the situation could have been avoided.
Robert S.Good drop off. Website would not let me complete drop off. Had to call for help to a person
Jason R.I have used them before and they are very helpful
Paul P.CRUISE CONTROL !! U HAUL is our last resort because my drivers complain about the lack of cruise control..
Mederic L.The lack of cruise control causes me to use U HAUL as a last resort. My employees ask me not to rent from U HAUL because of this.
Mederic L.Was given the wrong location online when picking up off of Yahoo or Siri. It was confusing but other than that the whole experience was great!! Thank you!!
Virginia L.Collins was great; however, the call center was terrible. I suggest the call center training be improved.
Laura F.Great customer service!!!
Laurie G.