Had to drive 33 miles to pick up a truck.RALPH M.
Customer Reviews for Collinsville Car Care
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Lowell M.
Friendly and helpful service.Michael T.
Customer did not leave a comment.Joseph M.
Customer did not leave a comment.Jeffrey S.
Customer did not leave a comment.Steve B.
Help in unhitching the trailer since the trailer has no jack.James B.
Customer did not leave a comment.Roxanne T.
When you reserve equipment for a certain location uhaul should have the equipment there and not make the customer drive 40 miles out of the way to get the equipment needed this isn't the first time that I have had to do thisDavid B.
Customer did not leave a comment.Frank T.
Customer did not leave a comment.James E.
No one there. Texted to just drop it off and take pictures. Repredentative here did not report my return on 11/21Susan F.
rental was arranged through another shop that did not have the equipment i needed. i was able to pick up and drop off after hours with minimal hassle. good experience. top notch equipment.jonathan C.
the location is to far from where i livekevin L.
After filling truck back to 1/2 tank which is where It was when i received it i was charged 15.00 for gas. Not happy about that but I guess it's a done deal.Larry M.
It was convenient and easy to back the trailer in an open spaceLeon W.
After hours dropGeorge G.
Great customer service!brad D.
pick up location was closed when i pick up the unit and closed when i drop off the unit. i scheduled the pick up date for 5/17/19 at 4:45 pm and i have a text confirming the date & time yet your computer had a pick up of 5/18/19 so there was no unit for me. lucky for me the location that i had originally booked with found me a trailer 35 miles away and as stated above they where closed. I called the original location & they completed paperwork over the phone & i took the trailer & returned the trailer to the location 35 miles out of my way. moral of the story; their computer system does not always work and thanks to Mike at u-haul SAVED my weekend.John P.