great
DENNIE P
Customer Reviews for Colonial Auto Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was charged about $120 dollars for using a 10 footer about from 11.15 a.m to 4.50 pm. The mileage of the truck was 1511 and I returned at 1578. I used 67 miles. I was charged for much more than I used it. My phone is 774 460 2324. I can explain to you more.
STEVE GWe were very pleased with the customer service. We especially appreciated the customer service and the fact that they answer their phone since time was of the essence for us. We discovered after dropping off the U-Haul after hours, that we left our personal keys behind. We contacted them as soon as they opened the next morning and they immediately went out to the U-Haul to check for our keys, found them and held them until we could pick it up later that evening. This location was ideal for us because it’s close to the highway and a gas station.
Jacqueline SGreat customer service.
Malissa HThe truck was disgusting. It smelled bad and I immediately used Lysol wipes to wipe things down and you clearly tell the truck hadn't been cleaned in months with is not a good look in today's COVID era. The driver's seat did not move forward due to the bar under the seat being broken and the arm rest was missing. Additionally, the check engine light was on and it only had one headlight!! Never AGAIN!!
Shirley PThis is a very convenient location for, and the lady at the counter was very helpful.
Anthony TEverything went well. Great customer service. Thank you.
Jeffery CThe rep was very helpful in confirming my online order and completing it inside the store. We verified the mileage etc and I was on my way in no time.
Kisha WBe clear where the safety box is located
Tonya JU doing good. It was easy to drop the keys when I got back.
OLUWAKEMI OThe van was dirty it was HORRIBLE…..
Terrolyn AThe entire staff is so nice and helpful.
Terrolyn Abogus charges saying truck was not clean, filing complain with better business bureau and credit card company
Jay Pevery thing was good thanks
Marqueetah DTake less time to complete the approval for contactless check in.
Tynee DAll is in order. Kudos
OLUWAKEMI ONo one was there to receive the truck on Sunday by 11am so I cannot rate this any further.
Deidre BStaff was smiling,and very courteous
BARTH SGet automatic windows and put auto mile counter on dash that shows customers the miles they have driven instead of old way of counting.
Keith PWhen you confirm the mileage, make sure the agreement is updated because they use the mileage from the previous contract when it was returned. Normally this wouldn't be an issue, but it can cost you. For example, there is a different cost for 1 mile vs 1.1 miles even though they say there is no difference.
Lisa CMy debit card was charged two times for the estimate before I returned my truck. Then charged the actual which was less than the estimate charges after I returned the rental. I spoke with 3u haul reiterative and all they did was determined me to the next person who finally told me I had to take it up with my bank. This is totally unacceptably. I need my money back ASAP.
Kristopher BThanks very much
Sheree MGreat service
keovan oThe lady there was uselesd. I told her that the truck gave me problems. All 495 miles, all she said was your balance is applied to your crédito card. She wssnr friendly, helpful or customer service driven.
MARY CALL WENT GREAT AT THIS LOCATION
JOHN CNo reason
Curtis GEverything was great
john wReturned the truck about 1 hour late. Due to unfoseen circumstances. And was charged double for the rental. Thirty nine dollars was charged twice. Which was a bit much for 1 day.
TINA MGood
TONIESHA SI really appreciated the courteous manner in which I was received, paperwork signed, advisement of needs, and instructions given for the truck. She was delight to deal with.
Charles knone
Edward HI dropped the vechile off over night so i had no interactions with any reps.
jason fI would definitely rent from this location again. The agents were very helpful.
Shadana MWonderful customer service and late hours. Highly recommended. Will rent from them again.
Cathleen MVery friendly, professional staff
Richard RRead attached comment above.
Lorie WExcellent customer service, and great location. It was extremely easy and convenient to reserve the truck and dolly online. Truck was clean. Easy overall process. Great experience and easy after hours drop off.
Edward AAlways pleasant renting from Colonial. No hassle; fast service. Rental was a new vehicle with modern features such as the downgrade braking. I'll return to Colonial when I need a u-haul!
PAMELA LI was transferred 3 place to get a truck although i reserved it 2 days ago. Then i was overcharged because the place I picked up 12 miles from my house.
Dean PNo interaction.
Veranica JI love this place I will be coming back!!!
AVILA AThey were Great I will be Back
AVILA AVery pleasant and helpful staff. Better signage is needed - hard to identify from the road if there is not more than one truck currently parked there. People working there were polite and friendly!
Kristen WGreat Service
STEPHEN WI would only recommend this place to a friend because of the Uhaul manager at the location. At this time I can't remember her name, but I do know it started with a "J". Although I set this as my preferred location Uhaul changed my location and when I received the phone call confirmation for picking up the truck no one from the other location (7624 SE Crain HWY) told me the location had been switch. When I arrived at Colonial although the manager didn't have me in the system she contacted UHAUL corporate who still had me in the system for her location. After 2 hours of waiting (because 7624 wouldn't let me pick up the truck after they stated the day before I could pick up the truck earlier, and had stated the truck was at the location then said I could not pick up the truck early because it wasn't ready). Manager J finally got me taken care of by giving me someone else's truck who I am sure came in after me and was annoyed. This is a great location and has great staff. If I were to refer someone here I would tell to ensure that their truck is there by calling before they actually get there.
Kimberly SGreat service
STEVEN RThe rental location initially said it was going to cost me 190.00 to rent a ten foot truck for four hours with a total of 30 miles. Totally outrageous when it went 120 miles with a 20foot truck the day before for less than that! The rental place finally 'discounted' me ro 50 dollars if I hadn't needed it so much, I would have walked out!
karen jThe truck was excellent as was the office service, but I needed only a cargo van, which this location does not have, so I had to rent a ten-foot truck, which bears a slightly higher rate per mile.
FRANK HMy entire Uhaul experience was frustrating. I'm not sure if it the problem of local offices or the entire Uhaul computer system, but i would never recommend Uhaul or use Uhaul again. After filling out my preferred pick up and drop locations online, neither of the correct locations were notified. When i called each location, they had no record of my reservation. When i finally switched my location to the correct one, they then had the wrong truck size (but kindly upgraded me for the same price). I continued to receive emails that i was expected to pick up or drop off at locations that were not what i choose (and not convenient) with language indicating that if i didn't not show i would be charged. I had to call numerous locations to deal with this discrepancy, which is very frustrating when trying to move! The colonial pick up site was friendly, but extremely slow service. I"m not sure if there was a nail already in the tire or if i somehow got one on the three mile drive to my house, but i had a flat tire by the time i loaded the truck.
KRISTIN CThe people were great & curtious
RICHARD YThe staff was very helpful with ensuring all my needs were met with getting me on the road in a timely manner.
Tim WThe clerk was attentive, helped us to complete and sign the contract, walked us to the vehicle and we were on our way. The truck ran smoothly and was very clean. I recommend U-Haul for all of your moves!!! Yvonne
YVONNE MSlight confusion over previous damage that had been noted on the truck but all was cleared up very quickly and courteously.
Terrie WAlthough I initially wanted this location, the reservation was for a location 7 miles form my moving area. They accommodated my needs at this location which was closer and saved me mileage and gas fees and they were very pleasant to work with.
DONNA R