Customer Reviews for Colonial Inn
(U-Haul Neighborhood Dealer)

Rating:

3.0

Better parking ( label where to park

Rating:

3.0

I pointed out that the left tire was very low. They did not have a pump so gave me $1 to go to the gas station to put air in the tire. It was extremely low, did not even register on my tire gauge. When I got to my location, I had to put more air in the tire, it was down to 45 when should have been at 65.

Rating:

2.0

Employee on shift offered no customer service whatsoever. Told me I was at the incorrect drop location, I needed to leave and return truck at a different U-Haul location. She refused to verify return mileage, condition and cleanliness of truck. Ended up having to call customer service to ensure I was going to be processed and charged correctly.

Rating:

5.0

Great customer service, great experience

Rating:

1.0

Colonial Inn was excellent. However, it was not my scheduled drop off location. The original drop of location is closed on weekends and had posted signs not to drop U-Haul equipment because it would be towed. This location was 30 miles from my home. U-Haul made a big mistake and half of my day was wasted. Moreover, on Friday I went to a U-Haul location 12 miles from my homes. They recommended I not drop off the trailer there because i would be charged up to $500 for leaving it at a non-scheduled location.

Rating:

5.0

Very Friendly to customers. Took care of us very quickly

Rating:

5.0

Great customer service; easy pick up and drop off; will be back for future rentals

Rating:

4.0

No issues noted

Rating:

5.0

Very friendy and polite business owner. Took care of my U Haul rental fast and efficient.

Rating:

4.0

Have motel computer updated to working during business hours.

Rating:

5.0

A better storage for the trucks and trailers would be safer

Rating:

5.0

Great service!

Rating:

2.0

This location is a motel. There were 8 to 10 people gathered in the parking lot talking at approximately 8:00 PM. The motel manager said I would have to call U-Haul in order to do the drop off process. He told me where he wanted me to put the truck, next to another one, but space was insufficient to fit. He said I could leave it where I had parked it, which was basically the parking area where motel residents park. The drop off process was, as with the pick up process, done on the cell phone although this time it ONLY took about 30 minutes. This method of picking up and dropping off a truck may be convenient and easy if your familiar with the process, but this being the first time I have rented a truck in probably 15 or 20 years, it was a learning experience and took a long time.

Rating:

4.0

Pick up vehicles at closest location when ample amount of of notice given.

Rating:

5.0

Was

Rating:

5.0

He was very friendly and helpful also, and the drop off location was very close to where we are moving. I have another rental next week, and I hope the drop off is at this same location.