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SUZANNE B
Customer Reviews for Colonial Mini Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great staff. Very helpful and good to work with. Rented from this location a couple of times for local moves and each time has been great.
JOHN FNothing. This location, equipment, and dealer are exceptional.
TINA MGreat mobile experience except I requested and was charged fot rental moving blanket but none were provided. They would have helped
Thomas MThe lady running this place is always helpful and friendly. She knows the equipment and can recommend the correct size of rental to meet your needs. This is the only place in my area I rent from because of the customer service.
DAVID WI wouldn't change a thing
VAN WThey made it a quick easy process, friendly and welcoming
BRADFORD BVery nice People and very quick to get us on the road.
DARRYL WTerri is the best!
SAHIL PI have rented from U-Haul numerous times. I have never rented from a place that was as convenient and customer oriented as this facility. I was impressed that brooms and pads were available. The brooms for clean up and the pads in case you needed to add them to the rental. I was pleasantly surprised.
LAWRENCE MNo improvement needed
DOUGLAS ATeri (sp?) was excellent. Very friendly and helpful on the phone when calling for information. She was cheerful in person at pickup and attached the trailer for us, making sure it was correctly hooked up. She gave us a couple of tips for next time we rent. She was extremely flexible with drop off time and then unhooked the trailer for us. We will defiantly use this location again. Great job.
JOHN PProfessional, quick, efficient and this was my second time using them. I would highly recommend!
CONNIE SWhen I checked out the trailer, the clerk told me that I could return to any location close to my destination. Upon going to the closest return uhaul center, it stated that it was open until 5:00 pm, we arrived at 4:25pm and it was closed, we called the phone and he told us that he let his guys go home early and that we could just leave the trailer there. We did not feel comfortable with doing that. We went to the next location on the sheet of paper given to us and that was also closed. Finally looked at a note sent to me on phone (I don't text much, so don't always look at my phone), and there was note to take it to Springfield, MI. After about 30 miles of driving around, we finally went to the Springfield Do It Center. They were very good at this location.
THOMAS JGreat service! Nice, friendly, smooth process!
CONNIE SExcellent customer service and equipment! Trailer worked very well!
GERALD Ewas new and clean truck and in very very good shape
FURAT AThe truck was very dirty when we picked it up.
Stephen HGreat service and easy to return the truck annd Terri provided great help along the way. Highly recommend!
CAROLINE EI wouldn't change the thing keep on u-hauling 💯
VAN WThey need to do something about drop off at this location. Other storage locations allow you drop off behind the gate with a temporary code. Instead, this location expects you to navigate in a small lot with personal vehicles in the way. The guy who ran out to tell me to drop it said they have issues with people. I highly recommend no one ever rent from this location and will never rent from them again.
COREY PAwesome
TIMOTHY JDon’t let corporate schedule pick up and drop offs. I had to call 3 times because it was being picked up or dropped off at wrong locations. Finally I just contacted local u haul and scheduled everything.
Peter NHave fuel in the truck nicer to. Keep full than requiring fuel before you leave
Julie SAll good
MATTHEW RKate was a dream to work with. She is very kind, knowledgeable and professional. She made the rental experience very easy. A great employee and an asset to the people she works for. Keep up the good work.
GREGORY CNone.
Rachelle DGreat service great staff
CAROL SExplain before accepting reservations the fees, one way and round trip. Over 300$ for a truck is absolutely ridiculous and I could have just hired movers. Never again. You people are vultures.
Victoria MNothing. Very friendly and helpful staff
KOUNDINYA KI wouldn't change a thing been going there for 15 years the only place since I've been in Oakland county in wixom
Van WI have used this location before, always friendliest place I have ever been, and they don't try to take advantage of you.
DANIEL RI wouldn't change the thing to representative it's excellent I wouldn't go anywhere else for the last 15 years same location
VAN WThe console tray was not clean but the floor, seats and dash were fine. The truck with 150,000+ miles was a bit rattle-ly. But it got the job done with no issues.
Dan LI wouldn't change a thing everything is perfect your window 💯
VAN WStaff was very nice and the whole process was easy.
JASON MWhen I returned the U-Haul the place was closed. Having to go through everything you guys make people go through when they return a U-Haul after business hours. I believe it's a little ridiculous!
CHRISTINE HI AM A REPEAT CUSTOMER . I ALWAYS USE THIS LOCATION BECAUSE OF THE EXCELLENT SERVICE. TERI DOES A GREAT JOB!
MICHAEL TVery friendly and efficient!
WENDY LRental clerk was very helpful and quick.
WILLIAM Jvery simple process and helpful support team.
Richard BGreat experience. Friendly, professional, courteous.
DAVID TMy rental truck was dirty and worn out. Brakes were terrible. Thank god I didn't have to go far or on the highway. Its steering is worn out and wonders all over the road. Not sure I'd rent from UHaul again. It did the hauling job we needed but did not feel safe driving it and was very dirty in side and out. Afraid to touch anything.
CURTIS RExcelente servicio y muy buena atención se los recomiendo mucho.
LUIS MGreat experience working with colonial storage in Wixom mi.
JEFFREY WVery nice customer service, welcoming, and professional.
ANNA AThe Location was great The people are nice & polite, your App verification took 40 minutes to get the truck, that need fixing & more clarification where it asks for Employer phone while i don't have one, I had to call the 800 number spent time to get it straightened out.
Walid AA little bit of trouble checking in with the application (would not upload my pics of the vehicle) but otherwise great experience. Location was excellent!
Derek RThe location was in a different direction
BRENDA AOne of the best rental experiences I’ve had. Staff was very nice and helpful. Truck was fantastic and perfect size for my move. Thanks!
JAMES AGreat customer service
GARY NAmazing Location. Kind, caring, and quick.
Michael ONothing, great service
JEFFREY CEverything was Great. Thank you.
Michael OThe owner put the wrong pin number into the app. We could not open our box. I tried calling and was treated rudely by the woman on the phone whose job it was to help us out in case the box did not open. Given, I was pretty upset by then, but she should know that when people call up with problems it is upsetting - she was of no help. I finally tried changing the last two number and the box opened after 30 minutes of being upset and trying to stay on schedule with out move. Very frustrating experience.
Dennis QThe lady that helped me was friendly and helpful, I enjoyed working with her.
DONNA S