Customer Reviews for Colonial Rental

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Colonial Rental

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juliet B. on

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Make sure staff checks over on line orders with payment. I had to put in a Stop Payment order when my grandson payed again on site.

Perry M. on

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They were great, very nice folks.

Rachel H. on

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Derrick L. on

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Mark A. on

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Shawn J. on

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Vance B. on

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Vary accommodating

James F. on

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Rhonda T. on

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Wonderful customer service

Josh T. on

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Sheila G. on

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Easy to hook up and maneuver

kandi T. on

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Excellent service.

Nathan R. on

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Online system was slow and froze several times which took a while to get set up to be able to pick up trailer.

KURT B. on

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LARRY A. on

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New rental process difficult. Took 25 minutes and multiple tries to get it to go though. Will try a non U-haul renter next time.

Eric S. on

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The U-Haul woman on the phone what customer service was incredibly helpful. She sent me a email return confirmation letter, receipt & etc. We had no problem dropping off the key or finding the location. There's a huge sign, phone number & etc.

Derek P. on

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David M. on

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Heather K. on

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KENT L. on

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If there is more than one trailer of the same size on the lot, ask the customer if they have a preference before starting all the paper work. We eventually got the one we wanted (with two doors that swung open to the side instead of one door that opened up like a garage door) , but an exchange form had to be processed, which could have been easily avoided.

Camy Jo W. on

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They were great !! Helped me get the trailed hooked up and I’m hooked !! Great service !

MARK E. on

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Sue at Customer Service was very friendly and helpful at the Wahpeton store.

Erinn B. on

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Linda H. on

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The lady that was there was nice but she had never unhooked a trailer from a vehicle. They expected me a 77 year old man to do it. Her and I together couldn't lift it. Finally a big gentleman came out out and helped us.

Ed P. on

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They were doing there Best to understand changes that happened at last minute.

Jacob E. on

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Colonial actually had a truck to rent I made a 3 week prior reservation and u-haul called night before (6pm) I needed truck and said they dont have one, kind of rediculous . I won't waste my time calling u-haul ever again.

Lowell C. on

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sean J. on

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Jay M. on

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Anna T. on

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Pick up location was inconvenient last resort due to no equipment in Fargo. We arrived in Fargo by train and had no transportation to Wahpeton, 45 miles south of where we were confirmed to have a truck. That said, we were given extra days and a discount which covered the cost of transportation to Wahpeton, thank you

Patrick T. on

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Train personnel on the Uhaul computer applications.

Joshua B. on

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Better hours

Garrett T. on

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It was a good experience. I think the back of Uhaul could have been a little cleaner, and so we swept it out when we got home before we loaded it.

Luke B. on

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They need to provide everything on your order

Ethel A. on

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They could use more trailers. He only had two of the small trilers. And I need the 6by12 trailer. So had to go to Parks Rapids to pickup the bigger trailer. Witch cost me more . im on a small budget. And old and retired. And hated to have to pay more for my move. So I hope this great dealer in Wahpeton can get more trailers..thanks EA.

Antoine W. on

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Still haven't received my deposit back its been 2 weeks

Heather T. on

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Make sure that the place is open the hours that were given for specific day. I made a reservation for 2pm, website said they were open untill 3pm. I get there and no one to be found. Thank goodness the uhaul after hours lady (marcia) went ABOVE and beyond to get me taken care of.

Joseph A. on

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NA

Steven T. on

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JAMES E. on

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all went good

Karherine K. on

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Paul A. on

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Eric F. on

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Michael S. on

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William S. on

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Matthew T. on

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Heather U. on

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TERRY W. on

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Thomas R. on

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Treston E. on

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ROSE B. on

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Chad Z. on

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I got charged for a appliance cart that i didnt even get. Poor customer service when i call

Cameren P. on

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Brian C. on

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Make motorcycle trailers available. It was quite difficult to strap my motorcycle into the 5x9 open trailer. My trailer also did not have a wheel chock.

ANGEL D. on

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Josh was great to work with, he helped us with all of our needs to make it all go smoothly!

Loretta J. on

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Get a drop box for after hours drop offs.

Chad W. on

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Tom S. on

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Gerry F. on

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Put a local phone number up and or a drop box for after hours returns. I had to get a ride back so my friends had to sit with me for at least a half hour waiting for someone to answer the phone only to tell me to put the keys under the seat. They also could have just called me, texted or emailed me with the drop off directions.

ROSE B. on

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Patsy W. on

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michelle B. on

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Got charged for an extra day without even a call. Truck very dirty.

Lucinda E. on

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Tim S. on

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Truck was dirty. Honor reservations. We reserved a 26 1/2ft but was called the day before our move that there was not one available. Had to drive 55miles one way to pick up a 20ft and a trailer which was several 100 cubic feet less than ordered and now we have to go back to pack the rest of our stuff ! Was not big enough. Now have to reserve another truck to go back 230 miles to pick up the other things that we could . Not happy!

Loren T. on

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Alice P. on

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Stephen L. on

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Greg G. on

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I was sent to this location after reserving my truck to be picked up at a different location and was told the day before they would not have my truck even after reserving the truck a month in advance. Was sent to this location 40 miles away for a smaller truck and trailer. This location was very accommodating on providing me with what I needed at the last minute.

rob K. on

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janice D. on

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Donald K. on

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randy S. on

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gordon C. on

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Very helpful

Imelda V. on

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STEVE D. on

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People working , Sue Davis, very helpful and everything went great.

Jane E. on

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Jason S. on

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more employees!! no one to help take off trailer, very heavy with no jack for one person.

Corey H. on

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Brady S. on

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Nicole W. on

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Plow the parking lot so uhauls can. Get in it

edward B. on

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My pickup in Wahpeton was good with no issues however I only picked up in Wahpeton because the location in Fargo (the main location) gave my rental away after I was 2 hours late and secured it with a credit card. This caused me to drive round trip an extra 5 hours in bad weather on the last day of my Christmas vacation. I did not even receive a call to let me know my trailer rental was given to someone else until the actual call to tell me it was given to someone else. I think the process was handled unprofessional and my overall customer experience was not positive............!

Doug S. on

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Left turn signal on trailer didn't work. Reserved trailer on line, but was called next day and told they didn't have one in my town. Had to drive 45 miles one way to pick up trailer. Only discount I got was 1 extra day rental. Very disappointed.

Russell W. on

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Stephanie P. on

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Eva M. on

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DYLLON G. on

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Ethel A. on

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Very friendly. Very helpful. Fast pick up and he hucked it up in min....

KAYLA W. on

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Very helpful staff, went above my expectations as they helped me with sizing of the Uhaul and talked to me about all my options. I was thoroughly impressed and never once felt rushed or like they left anything out. Great experience!

Darryl J. on

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Nicole S. on

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Robert O. on

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marietta W. on

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Jay K. on

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VIVA L. on

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Dolores G. on

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Rick W. on

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Not sure how to rate. Don't know who is responsible. Used 24/7 didn't work very well. Had to wait for almost 1 1/2 hours & call 800 number to get the 24/7 pick-up to work. On top of that we didn't get the appliance dolly or moving blankets we ordered. Had to go back and pick them up the next day. Evidently, pick-up location did not receive complete order info? They were very helpful got the appliance dolly & blankets super fast with apologies even though I don't believe they were responsible..

Darryl J. on

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David B. on

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Jay A. on

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Joshua B. on

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