This location wasn't the problem, the fact that my reservation was messed up was the problem. I paid twice due to the system not letting the guy go any further. Was charged for more mileage due to uhaul's mileage being calculated from pickup location to drop off location not pickup location to old home to new home to drop off location as it should have been. Worst experience to date with uhaul.
KEVIN G
Customer Reviews for Colonial Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent customer service at both Grand Forks ND and Wahpeton ND locations. Thanks.
GLEN PColonial Rental is clearly a well kept and professional business, but they leave a little to be desired on the personal professionalism. The shop is arranged in such a way that there's no front desk, so I had to walk around and find someone to help me. Having said that, the staff is friendly and gave me no trouble when dropping off my U-Haul rental. I would recommend this place.
LAWRENCE WJust dropped didn’t speak to anyone
Shelly BJim Hamm was great to work with!
KENNETH HThere was a lot of waiting because there wasn’t anyone to answer the phone
MARY MYou wanna have dollies at that location
DMYTRO YThis isn't on the Wahpeton location, but I had reserved a 5'x8' trailer, but that changed at some point to a 6'x12' trailer. I did not need that much trailer. Didn't even fill it half full and I bucked the wind all the way to my destination, only getting 9 miles per gallon of gas. They were flexible on pricing since they aren't open on Saturday's or Sunday's. I needed it for Sunday only and had to pickup on Friday, but they were flexible and adjusted the pricing accordingly. Only knock of the Wahpeton location is that they did not help hook up the trailer. The trailers do not have a tongue jack and with the dual axle it is very difficult to hook up the trailer with one person, especially with snow and moving the trailer at all with one person is almost impossible.
BRIAN JMake sure that what is rented is waiting and ready to be picked up
lyle bIt took almost 10 minutes to get the truck key out of the lock box. The design of them is not very good.
Greg SGreat job!
Tim NExcellent customer service
Jeff OFriend Lu people to work with
Gary BVery helpful
Thayne JWe returned the uhaul on a Sunday. The facility wasn't open.
Michael AAppreciate you guys!
Dedra ZEverything went Good. No Problem with the Trailer. Handling was awesome. Pulled nice. Thanks again Steve
Steve BReturn after hours
Kathy KGreat experience
Jami GI DROPPED OF WHEN THIS LOCATION WAS CLOSED, THEY CALLED ME THEIR NEXT BUSINESS DAY LETTING ME KNOW I LEFT SOMETHING IN THE TRAILER AND ARE HOLDING THE ITEMS UNTIL I CAN PICK UP. VERY GREAT PEOPLE TO WORK WITH. DEFINATELY RECOMMEND
desi vApp wouldn't allow me to take pictures of return.
JOHN KI dropped off the U-Haul after hours and used the key drop box so I don't have much to say on this specific location.
Ann SClean the interior.
Michelle FThe gal on duty was pleasant enough but after hearing of my dangerous journey made no attempt seek any recompense on my behalf. As she said; I cant give you a refund anyway" Well why not? (see previous related story). I had left a small square of cardboard in the trailer literally the size of an envelope, to which she mumbled something about 'having to sweep the trailer out' .
paul gI Have to drive an hour and a half to pick up my vehicle, which was kind of Convenient for me, but the people there were very kind and caring
KRISTINE CFriendly, professional. No complaints. 👍
STEPHEN OThe guy at my pickup location was great and very helpful.
Justin LTruck had a problem with going into "Tow/Haul" mode when the ignition was started. This was not supposed to happen. The truck could only be driven after the "Tow/Haul" was deactivated. This was reported at the time of drop off.
John CNothing it was all great
Dawn TFriendly staff, helpful, nothing but great service!! I recommend this place whole heartedly.
Kathleen HDecide where to pick up and deliver trucks
Richard RYou can only polish a turd so much. The truck was flat wore out. 113,000 miles of hard work and the truck barely made it for our move. I’m guessing the Bidenflation and the Fauchi supply chain collapse has a lot to do with the equipment age in fleet but still. You can do a better job.
William MI dropped off the rental after hours thus why I didn’t interact with the personnel
Jose BNot much to do. It worked out fine.
Betsy AI needed a rental truck right away and this location had what I needed.
MYRON MMissing appliance pads as well as the appliance dolly I paid to rent.
Jayson K