Customer Reviews for Colorado Springs Self Storage South
(U-Haul Neighborhood Dealer)

Rating:

5.0

No complaints with the personnel from this location, friendly and helpful with the closing of the contract. Recommend this location.

Rating:

1.0

It keeps asking me for reviews so I keep doing reviews again horrible experience with Ian the manager I would never come back there hopefully my money gets put back in my account that was withdrawn without my acknowledgment I am still sitting here in Colorado springs I was supposed to leave already but I can't because you took my gas money for my truck to drive to Texas so thank you for that seriously thank you for that horrible experience I don't know what kind of person charges you $500 without doing a walk-through with you on your unit and then says it's for cleaning fees

Rating:

1.0

This is a review for Dolly so of initially when I applied to get a dolly I was told that it was $10 for the dolly and however when I went in I think his name was Jake he gave me the jolly for $7 so initially the information that Ian gave me was incorrect because the price was different so I ended up paying $7 for the dolly and Jake was very helpful with that and then also because I was renting a 15-ft truck to discard the things in my storage unit which I was charged $500 for cleaning I tried to return the dolly but unfortunately the gate was closed and I didn't feel comfortable leaving it in a truck so I ended up contacting another representative with U-Haul that helped me and then told me just to go ahead and leave it in a truck that was closer to the building where the camera was instead of all the way down the street where the truck that the manager Ian gave me which was very unprofessional but this is the review for the dolly the dolly was well I rented it twice but my experience with the U-Haul truck and with my storage was awful The only person that was nice to me was Jake and this other guy with curly hair younger guy who helped me with my ramp for the truck when I asked Ian the manager he made sure I knew he was a manager because he said everybody answers to him he was very rude he said he was busy he didn't know if he could come out and help me he would have to see how his day was because he had to do a lot of walk-throughs that day so I stated to him that I would wait until he got off work to help me because I had to move the truck but unfortunately because of my back I couldn't do it by myself so he ended up coming out there and then just kind of like standing there watching me and I was like well can you help me lift it up and he just had a really bad attitude and he was like I'm not I'm not I'm not doing that I'm not cleaning that and then just kept running his mouth and then I told him that I would be back for my unit to clean it out and he was like you're not coming back You're not coming back you are not coming back and then got into the little golf cart drove off with an attitude again this is for the Dolly but because the whole thing was an experience in a hole and I had got the dolly it was just a horrible horrible experience again I've never been to a storage unit where they just charge you money especially $500 without even looking at the unit when you close it out and then just keep running their mouth and not listening and driving off and then when they know that they charged you $500 when you go to rent a truck instead of them telling you hey I charged you $500 already and I'm about to charge you almost $200 more they just let you do it which in my case causes my account to go negative so yeah I'm I'm really upset with Ian the manager very very unprofessional very I'm just there's no words for how I feel what I feel how I was treated and what this transaction caused me as far as me leaving to go to Texas I am now way way behind schedule because he took the money that was for my gas out of my account so I'm hoping by the grace of God it is posted by Monday so that I can leave I was supposed to leave yesterday the day he took the money out of my account and the only reason why I knew he took the money out of my account was because when I went to fill up my Penske truck my account was negative but again I will be reaching out to corporate but you asked for a review this is my review horrible horrible horrible experience I will not recommend anybody to go to there also you guys have mice and rats I was not aware of that when I got the unit it looked like there was water that was coming in I asked about that when Ian rented me the unit he said no water doesn't get in the unit unfortunately water does get into the unit because some of my belongings were damaged and I had to throw them away so again unprofessional lied to then I was charged different amounts of rent saying that it was because of renovations no that was not My unit was horrible looking dust debris water gets into it it was never paved like they said it was going to be paved it was just a horrible experience The only reason why I was in there is because I had to be I would never recommend anybody going there now Jake he's awesome he's amazing very professional very helpful answers all the questions that I need calls me back in a timely manner along with the curly hair guy who helped me out but as far as the manager no I've never seen him walk around I've never seen him do anything but sit up there in the front desk and when I call to get help or ask questions it's like the phone doesn't get picked up in then eventually later when it's close to closing I'll get a phone call back but no I would not recommend anybody and I'm trying to go about seeing if there's something I can do for you guys just running my card without my acknowledgment for a total of almost $700 The $1.47 was on me but the 500 no that was Ian I've never experienced that I want my card pulled off file ASAP I want you guys to delete it out of the system

Rating:

1.0

I had a really bad experience with the manager Ian because it was very unprofessional he charged me $500 without my acknowledgment without even checking my unit then when I got the rental he's like I don't know the truck was probably inside in the back so I was walking around for a good 5 to 7 minutes looking for my U-Haul when it was all the way down the street then when I would ask him questions he was like talking to me like I was a dummy so I asked him I said do you like your job but I'm going to go ahead and write a review because I'm very dissatisfied especially for the simple fact that I'm moving and because he charged my account $500 it delayed me leaving 2 days so I'm hoping by Monday my money will be back in my account so that I can go ahead and leave which cost me additional $216 to rent my Penske truck for two more days because of the charge that he charged me without my acknowledgment so no the experience was very poor I tried to contact corporate unfortunately it was too late in the evening to contact them so I will be reaching out on Monday

Rating:

5.0

Returning equipment was quick and easy. Employees answered all my questions

Rating:

5.0

The gentleman who helped me rent the truck was awful. And I mean awful. Wasn't trying to help with what size truck nor ones with ramps price difference NOTHING!! Can't remember his exact name, eli maybe something with a E. However, if I ever needed to rent another u. Haul, and he was in the office. I would walk out and go to a totally different location or a totally different rental place. Now the gentleman that helped me. When I returned the truck, Jake or Jack, he was amazing, very friendly, extremely polite, did everything with me. Step by step with him i would recommend the world to u, haul with a customer service representative. Like that, gentleman.

Rating:

5.0

Very disappointing experience. The manager tried to charge me nearly twice the reserved rate. After some back-and-forth, I got the original price, but they still refused to apply the military discount. Poor customer service, and the storage security is quite weak.

Rating:

5.0

3 times I tried to pre pay for my unit. Each time they wanted to charge me for more than the rental prices. I tried to switch my truck rental, that was 6 calls to make it right. It still was not. I went elsewhere and was taken care of immediately, and discounted due to your facility errors. I went with a different storage and truck rental as you could not get it right at all. If you really want me to review you on Google, I don't think you'd like that. I will never nor recommend your facility.

Rating:

3.0

This was a convenient location for me; however, it had limited space for rental equipment due to its size.

Rating:

3.0

To answer their phone during business hours and to be more responsive

Rating:

1.0

The tire was flat when they gave it to me and there were extra fees that weren’t disclosed when I reserved online

Rating:

5.0

Jake was a huge help to get me up and going after a last-minute location change to pick up my reservation.

Rating:

3.0

The vehicle transport had a fair amount of dirt on the tire rails.

Rating:

4.0

Nothing.

Rating:

5.0

Excellent service! Ian was super helpful through the entire process. Would recommend this location for storage or truck rentals.

Rating:

5.0

Front desk clerk was awesome. Very friendly and had a great conversation with him about the rental etc. customer service far exceeded my expectation. Would rent or use the services in the future

Rating:

5.0

Fantastic location to rent a truck from. The manager was friendly and made my stressful move very easy.

Rating:

5.0

Veo todo normal. El señor que me atendió hace su trabajo bien, muy amable con el cliente. Me siento agradable con los servicios de U HAUL , por esa razón lo uso cuando lo necesito.

Rating:

4.0

Colorado Springs Self Storage South never lets you down. I’ve used them for storage and U-haul trucks. I highly recommend them.

Rating:

5.0

Can't say enough good things about Colorado Springs Self Storage South. Ian is extremely helpful and patient as a customer works through the pick up or drop off experiences.

Rating:

5.0

The guy there was so friendly and knowledgeable! We had multiple conversations about random topics and he was so nice in helping me out! Definitely the best experience I've had at any establishment in a long time. 10/10 recommend!

Rating:

4.0

The only thing is my $75.00 refund i need it put back into my account

Rating:

5.0

Check front alignment on the truck used... but service, efficiency, kind, helpful attitude of Mgr was wonderful! Would use this again.

Rating:

2.0

Thankfully I take photos every time I rent. This place gave me a truck w/ 1/2 tank of gas. I filled the truck with more gas than I left with. Already filed a claim with customer support. I rent a lot and have also been a dealer with my last business. Dude here is shady.

Rating:

1.0

There was no dolly and the equipment the bag was broken with the blankets. We had a hard time getting the app to read the license plate because of a dot. The car did not have any gas in it to begin with. I'm not feeling it up when you didn't give us gas. I was charged for gas when we had to put gas in it. The truck wasn't really even before renting it. Also the amount of hidden fees when you start it off at $45 is wild my in total bill was 150 something dollars I will not be doing this again. I'm not impressed with your services I'm not impressed that you did not have a call help number because the car did not have any gas. If you're not gonna be available on a Sunday don't rent. Because your business is not prepared for problems.

Rating:

5.0

Smooth return. Convenient location near Ft Carson.

Rating:

5.0

No notes. Staff was friendly, helpful, and the whole process was smooth as could be.

Rating:

5.0

Jake was awesome, he went above and beyond to facilitate my needs with dropping off 2 trailers and getting a storage unit

Rating:

1.0

It was a really bad experience.

Rating:

1.0

No I would not recommend you all to anybody due to the fact I went three blocks and apparently used a quarter of a tank of gas and what turned out to be a $20 trip turned out to be a $54 trip so no I wouldn't recommend you all I won't use them again

Rating:

5.0

Great experience. Easy with helpful staff.

Rating:

2.0

My pick up location was changed without letting me know. The new location was closed so I had to go through the app which didn't work. I then had to use the website. The cab of the truck was not cleaned and full of dog hair. The whole process of picking up my truck took 2 hours to complete and I was given a dirty truck. I was not impressed with the experience.

Rating:

5.0

We originally had a rental at the 8th street location in Colorado Springs. The gentleman running the facility was absolutely rude and unprofessional. He told me the trailer I rented ( which was available and guaranteed online) was never returned so I have to drive across town to get one. I was late to my rental and got behind on the whole day. I then requested a refund on the guaranteed that the trailer was at the location I originally rented at and the manager at the 8th street location said I was an hour late and cancelled my reservation. That was in fact not true and the s.Academy Lashall location vouched for me and said the other guy dropped the ball. I’m still waiting from the area manager to rectify this situation with the U-Haul guarantee. He said he was looking into it. Clearly, cameras would prove what happened. 8th street manager or whomever runs it should be fired.. He isn’t trying to help this business. Look at the reviews.

Rating:

5.0

Pick up was no issue. Would recommend.

Rating:

2.0

Truck had obviously not been touched since last customer returned it. Windshield and front of truck completely covered in bug guts. Trash in storage area that the employe quickly threw away only because I was loading moving blankets in back. Again proving that they had not looked at the truck at all before renting it out. Transmission issue in 5th gear had a low rumble making me unsure if there was going to be a mechanical failure on my trip. I had no issues with the Car hauler

Rating:

3.0

Did not speak with representatives. I only dropped off my rentals.

Rating:

5.0

Ian was extremely patient with me. Being new to the U-Haul on-line reservation system, I messed up quite a few times. Each time he was patient and explained to me the procedure. He has the right skill set and professionalism for this job. Thanks!

Rating:

5.0

I rented a box truck to move a fridge, but only realized when I went to pick up the item that the truck didn’t have a ramp. I came back and even though they were closing, Rolf went through the aggravating process of switching my reservation. He was swamped but took the time to help me. I greatly appreciated it.

Rating:

5.0

Easy check in and storage unit was as advertised. Nice and simple setup.

Rating:

4.0

The handling on this vehicle was unbelievably terrible. I had to constantly turn the steering wheel side to side a quarter of a rotation to try to keep the vehicle driving straight. This made maintaining a close proximity to outer lines on lane very difficult and caused a fair amount of distress while driving.

Rating:

5.0

It was our second time renting a truck from there, and the guy at the guy that assisted us was very professional and helpful, I have some doubts about which truck will be better for us and he took his time to walk with me to assure me I was making the right choice, I will him a 10 out of 10

Rating:

1.0

The guy who checked me out looked me right in the eyes and LIED to my face about my cost by approximately $100, and discouraged me from receiving a printed receipt. A regional manager by the name of "Sean" reached out to me to just apologize, and did not offer a refund for the employee's erroneous mistake. Absolutely terrible customer service from everyone involved. Will never use Uhaul again.

Rating:

5.0

Excellent customer service! I wish every business was this attentive to customer needs.

Rating:

5.0

Ian was great

Rating:

3.0

This location let me leave with no operating tail lights or inkers.

Rating:

4.0

Everything went very smoothly. Worked out well.

Rating:

5.0

Nothing it was great.

Rating:

3.0

I’m a customer so I don’t know Uhauls operating procedures so don’t think a customer is incompetent when they were told one thing from an initial location and then are informed something different at another location. The older gentleman I worked with at Lashelle way was quite rude and arrogant, made me never want to use Uhaul again, however my experience the following day on the 21st my experience with Ian was phenomenal as he was very knowledgeable and polite.

Rating:

3.0

Make sure drop off location is close to destination.

Rating:

5.0

Great experience again dropping off the trailer. I will always use U-Haul.

Rating:

3.0

None

Rating:

4.0

I returned after hours so had nobody there to help but the process to turn in was simple and quick.

Rating:

3.0

The location is a little hard to find, tucked away behind other buildings. Personnel were helpful and pleasant to deal with.

Rating:

5.0

Great customer service and truck was ready when we arrived.

Rating:

5.0

Overall, the dropoff itself, went smoothly. Unfortunately, the U-Haul app did not work properly on my nephew's iPhone and I was charged $20 even though we downloaded the app and were able to input some data (location, scan bar codes for truck and auto transport). I submitted a comment as part of my record for this rental (Concern Ref ID 4547705).

Rating:

5.0

I can’t think of anything that could make it any easier or simpler. Ian, was very professional and friendly, thank you!!

Rating:

3.0

Company left a bumper in the rear cab or a u-haul kinda weird plus i had to travel with it with our move

Rating:

3.0

Got Double charged for the rental

Rating:

5.0

No improvement needed. Excellent customer service.

Rating:

4.0

My order was originally supposed to be at another location but my truck was not there when we arrived so I was sent to another location. Do I receive some sort of credit back since my order was not where it was supposed to be?

Rating:

2.0

No room to park a vehicle "on the lot." Most were parked in the street. Unclear as to whether or not it was ok to park where I did, but the office wasn't open on July 3rd.

Rating:

5.0

Customer service was great!

Rating:

5.0

The gentle man I dealt with was always very accommodating.

Rating:

5.0

Great place! Safe and clean. Also the staff was very friendly and helpful with all my needs! I’d stay with you guys but unfortunately I’ve moved out of the area.

Rating:

5.0

Everyone I spoke with there was super helpful and nice.

Rating:

5.0

Sorry I didn't let you know I was moving out. It was kind of last minute. Thank you.

Rating:

5.0

Great storage center! Nick, the gentleman in the office most of the time, is so great. Any time I have a question he’s always super knowledgeable and able to help me out very quickly. He’s also incredibly nice, always saying hi when he sees me going in or out. Overall great location being that I live in Fort Carson, super convenient for me.

Rating:

5.0

I’ve given you the most negative review that I possibly can because of the manner in which you decided to increase my fees by more than 40%. So I went to another facility that was more sensitive to my financial situation

Rating:

5.0

Folks, The Manager or Lead Guy there Named “Nick” has been Exceptional throughout my rental period of approximately 17 months. Very Professional, and what I believe is that Nick is certainly A Cut Above his Peers. Great individual as you can tell that I was very Impressed with his Charater traits. Facility is always exceptionally clean and well organized. Certainly, you have earned my recommendation for future customers! Respectfully, Steve C.

Rating:

5.0

Nick goes above and beyond to help customers. He had amazing customer service from start to finish. If I ever have to store my things, I would go back here because of him! You get the BEST service here. Don't bother checking any other place out!

Rating:

5.0

Thank you you guys were like family to me

Rating:

5.0

My storage unit was broken into last year? Motorcycle parts missing.

Rating:

5.0

StAff was the absolute best!!!

Rating:

5.0

Great owner and staff! Always super friendly and could help answer questions. The facility is secure with an electric gate and cameras. The units themselves are clean and put together well - my unit had a light too which I thought was a nice touch. Overall, recommend to anyone. It is also right next to base for easy access.

Rating:

5.0

If I need a storage facility I know exactly where to go! Access is easily accessible and convenient. The people are also very helpful and friendly 🙂

Rating:

5.0

Great service, would look no further for a storage facility.

Rating:

5.0

Great place to work with.

Rating:

5.0

The absolute best customer service hands down! The guy that works there is so helpful and very friendly.

Rating:

5.0

I’ll use for future storage needs.

Rating:

5.0

Nick was extremely helpful, professional, knowledgeable, and overall great person. I would definitely recommend this location because of the service he provided each and every time I visited the location.

Rating:

5.0

Thanks

Rating:

5.0

Easy check in! The woman in the office was very nice. I love the drive up units!

Rating:

3.0

I have not checked in.

Rating:

5.0

Very good personal

Rating:

2.0

Really wasn't happy that my military discount that was promised for the duration of my contract, wasn't honored.

Rating:

5.0

I called to make sure our account was in good standing. The office said yes, we drove over 100 miles only to find out that we were locked out. Had to call a locksmith to break the red lock ($100+)!!

Rating:

5.0

Easy set-up and move in.

Rating:

5.0

I did not move into the storage unit, however the online reservation process was very helpful

Rating:

4.0

Angelina is awesome and so helpful.

Rating:

5.0

Very helpful and easy to work with. I`m very comfortable storing my property here.

Rating:

5.0

Great service

Rating:

4.0

The customer service was great, the facilities are also well maintained, and the security cameras provide peace of mind. The unit did smell musty, but it is an outdoor access unit so it is expected.

Rating:

5.0

Caretaker is awesome she was able to help us to make an adjustment. Facility and space are both clean and well kept.

Rating:

5.0

Caretaker was wonderful and was able to make an adjustment we needed. Facility and storage space were both clean and well maintained.

Rating:

4.0

I Had to change facilities due to location being too far from where the company is relocating me. The receptionist that answered my call was promt and very professional.

Rating:

5.0

will reschedule

Rating:

5.0

Called the Manager and let them know I was not able to use their services due to plan and date changes. She was very nice and easy to work with.

Rating:

5.0

Not able to use this storage unit. Moving plans and dates changed. Will not use the unit. Called and cancelled the request. Manager were very courteous and professional!

Rating:

2.0

I do not like that I paid 45 dollars on the 27 and then have to turn around and pay the full 55 by the first that is crazy. What I paid yesterday should be what my first full month of rent is.

Rating:

5.0

Very polite helpful guy at the desk, perfect location, secure facility.

Rating:

5.0

Really nice helpful man at the front desk, easy to get to location right off the highway, secure facility.

Rating:

5.0

We just started using this storage center, but so far the customer service has been excellent. The facility is clean and there are cameras all over to help ensure safety.

Rating:

4.0

No complaints. Quick, easy check-in, friendly staff. Secure facility is clean and well maintained.

Rating:

4.0

Very helpful and professional

Rating:

4.0

Great customer service.

Rating:

1.0

I tried by voicemail and email several times to cancel this 2weeks ago or more. I don`t need it. No one ever replied. It better not show up on my credit card.

Rating:

4.0

The facility was great and the customer service was good.