Customer Reviews for Colorado Springs Self Storage South

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Colorado Springs Self Storage South

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JEFFERY J. on

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The attendant here was very helpful,courteous and pleasant to work with. Helped with information about the rental contract. Good job!!

Kaia W. on

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The biggest issue i faced was i was not told that i had to ping my location apon drop off. I dropped it off 2 hrs early and was tood up untill an hour before my scheduled drop off time that i had to ping my location or pay $20. I live 45 min from this location and the roads were frozen and and it was snowy, i called customer service and was told i had to either drive 45 min on frozen snowy road with multi accidents and road closures or pay $20 even tho i had photo proof with geo-tags of the drop off. I called and going and got to the returns department and was helped by this nice lady. But you should point out the after hours drop off for EVERY customer and have a solution for customers if they have left the location but have photo proof.

steven D. on

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Truck was very dirty, had been driven thru mud and I had to wash windshield before driving it. It took over 45 Mins. to check out equipment because computer was slow.

Darryl H. on

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Paul W. on

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Melissa B. on

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Carol H. on

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Improve service? Can't think of a thing! Nick was amazing, cheerful, knowledgeable, professional and has a great personality. Loved the quaintness of the office too. Clean, well organized, and easy access. 100% satisified. The truck was spotless too.

Levon P. on

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I was in and out within about 25 minutes. Professional & excellent service. Thank you.

Jeffrey F. on

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Justin R. on

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John A. on

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Nick was great at checkout. Very knowledgeable and answered all of my questions. Thanks!

Eric C. on

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Jabari G. on

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Employee was outstanding

Harold A. on

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Luca T. on

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VERNON S. on

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Briana K. on

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WILLIAM L. on

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They switched my pick up spot but this worked out great in the end. Staff was VERY helpful.

David C. on

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Convenient drop location Yes. Near Army Base Yes. Open on Sundays- No. No one would know as all U-hauls are closed late at night, and there is NO 1-800 live representative to speak with.

Michelle W. on

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travis M. on

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Location was closed so I had no interaction with staff.

Jeffery M. on

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Tasha P. on

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tim O. on

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edwin T. on

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Service was excellent both times I used them in the last 10 days.

Joel H. on

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Thanks

Betty E. on

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Matthew Z. on

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The two ladies I worked with upon pick up and delivery were very professional. However, when I went to drop off the trailer around 2:45pm, I found the office had a sign stating "Closed, will return at 3:30pm". It was very inconvenient for me to return and attempt to return the trailer a second time. I called Uhal to determine if I can leave the trailer in the customer drop off area, and was advised to do so. Fortunately, the office was open upon returning around 330pm.

scott S. on

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stefan K. on

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nathan N. on

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Excellent Service and front desk lady with great hospitality

Terry V. on

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Marion S. on

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Easy check in! The woman in the office was very nice. I love the drive up units!

Marion S. on

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I have not checked in.

Gilberto V. on

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Very good personal

OLUWATOBI O. on

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Really wasn't happy that my military discount that was promised for the duration of my contract, wasn't honored.

mellisa G. on

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Luz L. on

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lucia o. on

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I called to make sure our account was in good standing. The office said yes, we drove over 100 miles only to find out that we were locked out. Had to call a locksmith to break the red lock ($100+)!!

Jared S. on

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Easy set-up and move in.

Anquanda W. on

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I did not move into the storage unit, however the online reservation process was very helpful

KRISTEL H. on

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Caretaker was wonderful and was able to make an adjustment we needed. Facility and storage space were both clean and well maintained.

BRIAN F. on

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No complaints. Quick, easy check-in, friendly staff. Secure facility is clean and well maintained.

TIFFANY S. on

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Very helpful and professional